Vitier Cream

Review: I responded to an advertisement that led me to believe that Vitier would send me, on a risk free trial, Vitier Skin Cream and I would only have to pay the shipping charges of approximately $5.The merchandise was shipped to me on 07/08/15 and I received it on 07/11/15. Vitier charged my credit card $89.97 on 07/21/15. I called [redacted] and told them I never authorized this charge. [redacted] sent me a letter enclosing documentation from Vitier disputing the claim. The documentation stated that they offer a 14 day risk free trial and the customer was billed on the 15th day. In addition, Vitier sent a picture of the order form which showed a box you check acknowledging terms and conditions. This form was not exhibited in the advertisement I ordered from nor was a subscription or any prices mentionedDesired Settlement: Refund of $89.97

Business

Response:

Ms. [redacted],

We recently received your

complaint # [redacted] from the RevDex.com regarding your account with Vitier

Beauty. We take complaints very seriously and we hope this response will

provide you with additional information. We received your order on July 5,

2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a

14 day trial period starting from the date of your order processing in which

you could cancel your account to avoid further charges. On your order

page you were provided with the following information:

By

placing your order today you'll be shipped via USPS a bottle of anti-aging skin

serum (just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not

for you, you can cancel within 14 days from today to avoid the purchase price

of up to $89.97 and enrollment in the auto-shipment program. 45 days after you

start your trial and every 30 days after, we will send you a fresh 30-day

supply of Vitier Beauty and charge you $89.97. You may cancel at any time by

calling Customer Service at 888-364-7963 .

These terms were presented to

you in multiple places on our website when you ordered our product. If there

was any confusion with the terms you could have called our customer service

team and they would have been happy to assist you.

Since

we did not hear from you during your trial period, you were charged $89.97 on July

19, 2015.

The

first time we heard from you regarding the cancelation of your account was on July

25, 2015 when you canceled your account over our automated voice system. Your

account

was immediately canceled and you have not received any shipments or charges

since then.

Since the time your account

was canceled, you have contacted your credit card company and initiated a chargeback.

Because of the chargeback, we cannot issue you a credit at this time because

you would then end up getting a credit twice for those purchases.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I did not agree to have a 14 day trial period starting from 07/05/15. They claim that the advertisement clearly states that. It obviously didn't clearly state it to me because it didn't appear in the advertisement. A representative from the [redacted] told me that the bank had received numerous complaints about Vitier. I have assumed from this that their advertisements did not clearly state their policy either. Per Vitier's response, the trial period began on 07/05/15 and I received their product six days later on 07/11/15. My credit card was charged $89.97 on 07/21/15. I do not believe that anyone would agree to their terms of testing a cream in just 8 days. Furthermore, nothing appeared in the advertisement about a subscription fee of $89.97. Upon seeing the fee charged to my account, I called Vitier hoping to speak to a live person and a voice mail gave me one option - push 1 if I didn't want to receive any more shipments. I called [redacted] and informed then that I had not authorized the subscription fee of $89.97. [redacted] then called Vitier, while I was on the phone with them, and spent 5 unsuccessful minutes trying to speak to a live person. I have not been given a chargeback and I would like Vitier to send me a check for $89.97.

Business

Response:

Ms. [redacted],

We recently received your

complaint # [redacted] from the RevDex.com regarding your account with Vitier

Beauty. We take complaints very seriously and we hope this response will

provide you with additional information. We received your order on July

5, 2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a

14 day trial period starting from the date of your order processing in which

you could cancel your account to avoid further charges. On your order

page you were provided with the following information:

By

placing your order today you'll be shipped via USPS a bottle of anti-aging skin

serum (just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not

for you, you can cancel within 14 days from today to avoid the purchase price

of up to $89.97 and enrollment in the auto-shipment program. 45 days after you

start your trial and every 30 days after, we will send you a fresh 30-day

supply of Vitier Beauty and charge you $89.97. You may cancel at any time by

calling Customer Service at 888-364-7963 .

These terms were presented to

you in multiple places on our website when you ordered our product. If there

was any confusion with the terms you could have called our customer service

team and they would have been happy to assist you.

Since

we did not hear from you during your trial period, you were charged $89.97 on

July 19, 2015.

The

first time we heard from you regarding the cancelation of your account was on

July 25, 2015 when you canceled your account over our automated voice system.

Your

account

was immediately canceled and you have not received any shipments or charges

since then.

Since the time your account

was canceled, you have contacted your credit card company and initiated a

chargeback. Because of the chargeback, we cannot issue you a credit at

this time because you would then end up getting a credit twice for those

purchases.

Sincerely,

Review: I was told they would send me a free sample of a skin cream and if I didn't like it I could cancel in 14 days. If I did like it $89.97 would be charged to my account and I would receive more of the product. I liked the product so when I saw the amount was charged to my account I waited for addition product. It didn't come. I called the company. They were very quick to say they would cancel the account. I told them I wanted the additional product. They said that I paid for what they sent me (which was minuscule ) and there was no such thing as a free sample. They would happily (for the third time cancel my account) I feel this is a scam. They never even acted like there could be additional product. They just wanted to cancel the account, which they did. She said it was explained in my email which I have searched for and cannot find. I also tried another email address VitierBeauty.com which they gave and it was invalid. There was not a packing sheet with the product, just a flyer for more product which promises a 30 day money back guarantee. I think this is a way to scam people of $89.97.They do not include any information with a company name I could find on the Revdex.com website. I am bothered that they have my credit card information.Desired Settlement: I would like my money back with the understanding they would not call my home or send more emails trying to sell their product.

Business

Response:

Ms. [redacted],

We recently received your

complaint # [redacted] from the

Revdex.com regarding your account with Vitier Beauty. We take

complaints very seriously and we hope this response will provide you with

additional information. We received your

order on April 14, 2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a

14 day trial period starting from the date of your order processing in which

you could cancel your account to avoid further charges. On your order page you were provided with the

following information:

By placing your order today you'll be shipped via USPS a

bottle of anti-aging skin serum (just pay $4.97 Shipping and Handling). If you

feel Vitier Beauty is not for you, you can cancel within 14 days from today to

avoid the purchase price of up to $89.97 and enrollment in the auto-shipment

program. 45 days after you start your trial and every 30 days after, we will

send you a fresh 30-day supply of Vitier Beauty and charge you $89.97. You may

cancel at any time by calling Customer Service at [redacted].

These terms were presented to

you in multiple places on our website when you ordered our product. If there

was any confusion with the terms you could have called our customer service

team and they would have been happy to assist you.

Since we did not hear from

you during your trial period, you were charged $89.97 on April 28, 2015.

The first time we heard from

you regarding the cancelation of your account was on May 14, 2015 when you

canceled your account with a representative. We reminded you of the terms of

the offer that were agreed to at the time of your order. Your account was

immediately canceled and you have not received any shipments or charges since

then.

I have gone ahead and issued

you a full refund equaling a total amount of $89.97. Your account remains

canceled and you will not receive any further shipments or charges.

Sincerely,

Vitier Beauty

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I went on internet,found a site you could purchase Vitier Skin Cream sample for $5.97 so I purchased this.I received it in mail 08/27/2015 and looked on my Discover bill the next day on line & had been charged $89.97 billed by ASA A[redacted].so I called them & Canceled this but they say I owe $89.97.This is false advertising as I paid for a sample $5.97.Never would I have purchased this at that exhorberant price..On the brochure it says in bold letters;Start your free Trial today,that is what I paid for.Thank you,[redacted]Desired Settlement: They should not charge the $89.97 as I paid$5.97, for the free sample using charge card that day.Thank you ,[redacted]

Business

Response:

Ms. [redacted],

We

recently received your complaint # [redacted] from the Revdex.com

regarding your account with Vitier Beauty.

I apologize but I am not able to assist you with any orders you made with any

companies other than ours.

We

take complaints very seriously and we hope this response will provide you with

additional information. We received your order on August 14, 2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a

14 day trial period starting from the date of your order processing in which

you could cancel your account to avoid further charges. On your order

page you were provided with the following information:

By placing

your order today you'll be shipped via USPS a bottle of anti-aging skin serum

(just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not for

you, you can cancel within 14 days from today to avoid the purchase price of up

to $89.97 and enrollment in the auto-shipment program. 45 days after you start

your trial and every 30 days after, we will send you a fresh 30-day supply of

Vitier Beauty and charge you $89.97. You may cancel at any time by calling

Customer Service at 888-364-7963.

These

terms were presented to you in multiple places on our website when you ordered

our product. Additionally, you were sent an order confirmation email after your

order was completed that provided a full written version of the terms you

agreed to.

When

you ordered the product you also checked a box indicating that you agreed to

the terms of the offer. When a customer checks that box we must assume that

they have actually read what they are agreeing to. If there was any confusion

with the terms you could have called our customer service team and they would

have been happy to assist you.

Since

we did not hear from you during your trial period, you were charged $89.97 on August

28, 2015.

The

first time we heard from you regarding the cancelation of your account was on September

8, 2015 when you canceled your account with a representative. Your

account

was immediately canceled and you have not received any shipments or charges since

then.

As a

courtesy, we have provided you with a full, immediate refund of $89.97 on the full

charge and request you send the product back.

Please

write the RMA number [redacted] on the outside of the shipping package. Your return

must be received by October 8, 2015. You may return your product to:

P.O.

Box 25380

Santa

Ana, CA 92799

Your account remains canceled

and you will not receive any further shipments or charges.

Sincerely,

Review: I ordered this cream and eye serum to try for a 14 day trial. Today they are trying to charge my check account and will not refund me and allow me to return this saying that the 14 days was up yesterday. I have trouble understanding them and they will not allow me to talk to a manager or their boss. I have called twice and sent emails. Date on package is 6/23/2015 if we allow the standard three day mailing we are at 6/26/2014 that means today 7/6/2015 is the 10 day of that 14 day trial. Even if we count 14 day from the date on the package it's still 13 days today. (Oh it smells bad and does not work)Desired Settlement: Account refunded in full and instruction to return this to them with their paying postage for my inconvenience.

Consumer

Response:

Not sure how else to keep you in the loop. They have tried to refund me a percentage of the amount. I want to return this product and get a full refund.. Thank you

Review: In early May 2015 I purchased a trail offer of skin cream from Vitier for less than $36.00. For an additional $1 I received eye serum. I had 30 days to cancel. 14 days later two charges...$89.97 and $85.97 were made to my account. Today, [redacted] 16, two charges...$94.94 and $91.94 were made to my account. I have only received one of each product.

I called the company and they will not refund the money even if I return the product. I have looked online and found that others have had the same experience with this vendor.Desired Settlement: I want the additional charges beyond the original trial offer refunded. That amount is $361.82.

Business

Response:

Ms.

[redacted],

We recently received your complaint #

[redacted] from the Revdex.com regarding your account with Vitier Beauty. I apologize but I am not able to assist you with any orders you made

with any companies other than ours.

We

take complaints very seriously and we hope this response will provide you with

additional information. We received your order on May 3, 2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a

14 day trial period starting from the date of your order processing in which

you could cancel your account to avoid further charges. On your order

page you were provided with the following information:

By placing

your order today you'll be shipped via USPS a bottle of anti-aging skin serum

(just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not for

you, you can cancel within 14 days from today to avoid the purchase price of up

to $89.97 and enrollment in the auto-shipment program. 45 days after you start

your trial and every 30 days after, we will send you a fresh 30-day supply of

Vitier Beauty and charge you $89.97. You may cancel at any time by calling

Customer Service at 888-364-7963.

These

terms were presented to you in multiple places on our website when you ordered

our product. Additionally, you were sent an order confirmation email after your

order was completed that provided a full written version of the terms you

agreed to.

When

you ordered the product you also checked a box indicating that you agreed to

the terms of the offer. When a customer checks that box we must assume that

they have actually read what they are agreeing to. If there was any confusion

with the terms you could have called our customer service team and they would

have been happy to assist you.

Since

we did not hear from you during your trial period, you were charged $89.97 on May

17, 2015. You were then enrolled into our monthly shipment program and received

one additional package at the cost of $94.94 ($89.97 + $4.97 S&H)

The

first time we heard from you regarding the cancelation of your account was on [redacted]

16, 2015 when you canceled your account with a representative. Your

account

was immediately canceled and you have not received any shipments or charges

since then.

As a

courtesy, we have provided you with a full, immediate refund of $89.97 on the

current charge and request you send the product back.

Please

write the RMA number 267161315218671

on the outside of the shipping package. Your return must be received by July 18,

2015. You may return your product to:

P.O.

Box 25380

Santa

Ana, CA 92799

Your account remains canceled

and you will not receive any further shipments or charges.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In the response from Viter, they agree to refund me the charge of $94.94 made to my account on 6/16/15. There is no mention of a refund of the charge of $91.94 made on my account on the same day. Since both products carry the Viter product name and are mailed in the same box from the same address, I expect the $91.94 to also be refunded. I have attached a picture of the two products and the box they arrived in.

Regards,

Review: Deceptive advertisement on Facebook offered free sample of skin cream if shipping was paid. Subsequently, we were charged $89.97 and 85.97 for the two small containers of cream. By the time we saw the charge on our bank statement, and immediately called, we were told it was too late to return the product because it had to be done within 14 days.

While attempting to further my complaint, the representative simply said goodbye, and hung up on me.

we never gave permission to charge our card those amounts. We paid only for shipping, for free samples.Desired Settlement: We want our money returned. And we would like the Revdex.com to force this business cease such deceptive scams so the other people are not similarly ripped off.

Business

Response:

Ms. [redacted],

We

recently received your complaint # [redacted] from the Revdex.com

regarding your account with Vitier Beauty.

I apologize but I am not able to assist you with any orders you made with any

companies other than ours.

We

take complaints very seriously and we hope this response will provide you with

additional information. We received your order on August 11, 2015.

The terms of the offer

that you agreed to at the time of your order clearly state that you were to

have a 14 day trial period starting from the date of your order processing in

which you could cancel your account to avoid further charges. On your order

page you were provided with the following information:

By

placing your order today you'll be shipped via USPS a bottle of anti-aging skin

serum (just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not

for you, you can cancel within 14 days from today to avoid the purchase price

of up to $89.97 and enrollment in the auto-shipment program. 45 days after you

start your trial and every 30 days after, we will send you a fresh 30-day

supply of Vitier Beauty and charge you $89.97. You may cancel at any time by

calling Customer Service at 888-364-7963.

These

terms were presented to you in multiple places on our website when you ordered

our product. Additionally, you were sent an order confirmation email after your

order was completed that provided a full written version of the terms you

agreed to.

When

you ordered the product you also checked a box indicating that you agreed to

the terms of the offer. When a customer checks that box we must assume that

they have actually read what they are agreeing to. If there was any confusion

with the terms you could have called our customer service team and they would

have been happy to assist you.

Since

we did not hear from you during your trial period, you were charged $89.97 on August

25, 2015.

The

first time we heard from you regarding the cancelation of your account was on

August 28, 2015 when you canceled your account with a representative. Your

account

was immediately canceled and you have not received any shipments or charges

since then.

As a

courtesy, we have provided you with a full, immediate refund of $89.97 and

request you send the product back.

Please

write the RMA number 429714752712708 on the outside of the shipping package. Your return

must be received by October 1, 2015. You may return your product to:

P.O.

Box 25380

Santa

Ana, CA 92799

Your account remains canceled

and you will not receive any further shipments or charges.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Bought a trial of their anti wrinkle serum and cream. They state I can cancel within 14 days and not be charge for auto ship. On the 14th day, they charged my account and when I called to cancel, the best they could do was offer a 50% discount.Desired Settlement: I have filed a claim with my bank for the charges and they are doing an investigation.

Business

Response:

Review: I ordered the anti age cream on line 14 day free trail just pay for shipping of $5.97 I went to leave the page and it popped up saying they would only charge me $2.97 for shipping so I went ahead and ordered it I went to check my debit card bal and it showed they took out $5.97 I called the company I ask them why they did that they they have discounted shipping so then I knew it was going to be trouble I told them to cancel my order I don't want the item then I looked at my debit card bal and it showed they took out a extra $42.97 I called them back I told them to talk to there supervisor they would not let me they said return the item and they'll return my money but it will take time I told them I did not give them permission to take any more money off of my card they are rip offs and liersDesired Settlement: I want all my money back that they took

Business

Response:

Ms. [redacted],

We recently received your complaint # [redacted]

from the Revdex.com regarding

your account with Vitier Beauty. We take

complaints very seriously and we hope this response will provide you with

additional information. We received your order on July 6, 2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a

14 day trial period starting from the date of your order processing in which

you could cancel your account to avoid further charges. On your order

page you were provided with the following information:

By placing your order today you'll be shipped

via USPS a bottle of anti-aging skin serum (just pay $4.97 Shipping and

Handling). If you feel Vitier Beauty is not for you, you can cancel within 14

days from today to avoid the purchase price of up to $89.97 and enrollment in

the auto-shipment program. 45 days after you start your trial and every 30 days

after, we will send you a fresh 30-day supply of Vitier Beauty and charge you

$89.97. You may cancel at any time by calling Customer Service at 888-[redacted].

These terms were presented to

you in multiple places on our website when you ordered our product. If there

was any confusion with the terms you could have called our customer service

team and they would have been happy to assist you.

When

you ordered the product you also checked a box indicating that you agreed to

the terms of the offer. When a customer checks that box we must assume that

they have actually read what they are agreeing to. If there was any confusion

with the terms you could have called our customer service team and they would

have been happy to assist you.

According

to our records the first contact we had requesting the cancelation of your

account was on July 7, 2015 over our automated voice system. At the time you

canceled your account, we offered to issue you a return merchandise

authorization number so you could return your shipment to avoid any further

charges or a special discounted price to keep the product. You opted to

keep the product for a onetime fee of $42.71 to avoid returning our product. We

processed that charge the same day and you will not receive any other shipments

or charges.

You then called back and

spoke with a representative the same day. Our representative made every effort

to assist you with a refund. We have provided you with a full, immediate refund

of $42.71 and requested you send the product back.

Please

write the RMA number [redacted] on the outside of the shipping package. Your return

must be received by August 7, 2015. You may return your product to:

P.O.

Box 25380

Santa

Ana, CA 92799

Your account remains canceled

and you will not receive any further shipments or charges.

Sincerely,

Review: I ordered from this company in March 2015. I called them on March 23, 2015 to educated them that I was having skin trouble with the product they sent me. A representative by the name of Valorie told me to send them the product back and I would get a full refund. After sending them the product back I didnt hear from the company. I went to my personal banker on May 19, 2015 because I noticed that funds were missing from my account. Come to find out this company not only charged me for March, April and May but I never recieved the refund from March after the product was sent back.. They charged me for products I had not received and when I called them on the day I went to my personal banker and the representative Flo V. told me she would cancel the account. My personal banker instructions were to cancel the card because she did not feel like the representative was being honest. I am upset because not only did they take $549.70 out of my account, but they refuse to give me my money back for the products I NEVER received even for the products that I returned! THATS CALLED STEALING AND IS VERY UNACCEPTABLE! I need someone/anyone to contact me regarding this please!Desired Settlement: A refund of $549.70. Thats excluding the trial I paid for

Business

Response:

Review: Vitier Skin Cream claims you have a 14-Day Free Trial period and all you have to pay is S&H. Before the 14 days were up I called to cancel both the skin cream and eye cream they sent. For some odd reason they charged me $35 and I guess then I didn't have to return product. After getting off the phone I wondered if they canceled both products. When I called back all I got was a recording saying my account was canceled and I would receive no future charges. Two weeks later my account was charged $89.97 ish and when I called the company, they told me I hadn't called and canceled. Okay, long story shorter; first they could give me back 30%, then 35%, then 50% (What is this, and auction?)I demanded to speak to the manager, as I wanted a full refund, because regardless they tout a 30-Day money back guarantee. I was put on hold as she "spoke with her manager" and low and behold they would reverse the full amount AFTER they received the product back. I told them they would get their product back, but I wanted the charges reversed now. That didn't happen so I ended up calling my bank. I am sad there are companies out there like this. I have done the trial thing before with a number of other products, and when I have not liked the product, I have never EVER had this type of problem. They are not an honest company.Desired Settlement: I am requesting refund. I am put in a claim with my financial institution to reverse the charges. They are getting their product back and I am putting a block so they cannot charge me further. I would like others to know this is how they work.

Business

Response:

Review: The product was listed as a free trial. However, I was immediately billed $85.97 for the eye serum and $$89.97 for the skin cream on July 24, which appeared to be the shipping date. I believed from the website that I should have only been billed for shipping.The products were both miniscule and frankly they did not produce the results they touted.When I called to cancel on August 11, I was told to return the product to P.O. Box 25380 in Santa Ana, CA, which I promptly mailed. No mention was made of the original product charge which appeared on my credit card bill when I received it later in August.I waited for the charges to be removed, then finally called on 9/11 to request the refund. I was then told they would not refund any of my money and I also no longer have the product! The representative said I only had 13 days to use the product and return it. She flatly refused to refund my money, or even a portion of it. There was NOWHERE in their ad or paperwork that said anything to indicate that was the case. In addition to the fact that it most clearly was not a "free" or "Risk free" trial, instant billing was not expected. No price for this product was ever listed. The tiny package also arrived with absolutely no information as to pricing or where to return it.Desired Settlement: I would like a refund for both products on the credit card to which it was billed, minus shipping. It was advertised as free and the return policy, which for most companies is 30 days, is not being honored.I have since seen a few websites where other women have posted similar horror stories with this firm and the "free trial". This is most clearly deceptive advertising (and an insanely expensive product!).

Business

Response:

Ms. [redacted],

We recently received your

complaint # [redacted] from the RevDex.com regarding your account with Vitier

Beauty. We take complaints very seriously and we hope this response will

provide you with additional information. We received your order on July

11, 2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a

14 day trial period starting from the date of your order processing in which

you could cancel your account to avoid further charges. On your order

page you were provided with the following information:

By

placing your order today you'll be shipped via USPS a bottle of anti-aging skin

serum (just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not

for you, you can cancel within 14 days from today to avoid the purchase price

of up to $89.97 and enrollment in the auto-shipment program. 45 days after you

start your trial and every 30 days after, we will send you a fresh 30-day

supply of Vitier Beauty and charge you $89.97. You may cancel at any time by

calling Customer Service at 888-364-7963 .

These terms were presented to

you in multiple places on our website when you ordered our product. If there

was any confusion with the terms you could have called our customer service team

and they would have been happy to assist you.

Since

we did not hear from you during your trial period, you were charged $89.97 on July

25, 2015.

The first time we heard from

you regarding the cancelation of your account was on September 11, 2015 when you

canceled your account with a representative. Your account was immediately

canceled.

As a courtesy, we have

provided you with a full, immediate refund of $89.97.

Your account remains canceled

and you will not receive any further shipments or charges.

Sincerely,

Consumer

Response:

Dear Sir or Madam;I just wanted to write and say thanks for all of your help with my complaint about Vitier Skin Products. Wow, I am so grateful to you and so impressed with the speedy results of filing a claim with your office.I filed the complaint with your department on a Sunday and the company had emailed me within 2 days to tell me that they (VERY unhappily I should add) would be crediting my account for the purchase price of the items, which had been returned to them in the prior month.The credits have just appeared on my credit card statement. I am so deeply appreciative that you saved me from a really expensive scam operation.Sincerely,[redacted]

Review: I tried the product as free at the first time. The company claimed that they do not charge if I cancel within 14 days. I cancelled the product within 14 days. But they kept sending me a product regardless of my cancellation, and charged me $91.94 each time. I found the unexpected unauthorized transaction in June 11, 2015. I was charged in May 12, 2015 and June 12, 2015. I called the company immediately requested the refund for both May and June charge. I sent the product of June back to the company. I received the refund $85.97 for June charge. I spoke to a supervisor, Steve, about the charge of $91.94 for May. He said the company will refund for the full charge of $91.94 for May charge, and I don't need to return the product. But I have never received the refund of $91.94 for May charge. I called the company several times requesting the refund. But the company said they refunded but I've never received. I investigated to my bank about the refund, but the bank has never received the refund. They requested to fax them my bank account statement, if they see there is no refund on the statement, they said they will refund it. I sent my bank account statement on 7/8/15. Still they do not refund me. I talked to them again 7/14 but they avoid to refund me my money that they deducted from my bank without my consent. They requested me to send a written statement that my bank has not received the refund. I will get the written statement from my bank and send a fax to them showing that I have never received the refund.

I need my money back. It is like they stole my money from my bank account, and rejecting to return. I need my money back.Desired Settlement: I need my money back. They withdrawn my money from my bank account. They need to return my money. I have not received the refund for May charge, $91.94.

Business

Response:

Review: They continual send product (no where is it indicated that this is what you are purchasing).Upon cancellation, you end up only canceling only half of the order. You are required to do the second cancelation. When canceling you are only talking to a machine, saying easy to cancel anytime, just press button now. (That was on line. The second one had to be done by phone, pressing "1" now.)At $94.94 for the anti-aging cream and $91.94 for the eye serum, this is an awfully big expense for creams that do not even work.Desired Settlement: Refund for the unwanted products delivered.

Business

Response:

Ms. [redacted],

We recently received your

complaint # [redacted] from the RevDex.com regarding your account with Vitier Beauty.

I apologize but I am not able to assist you with any orders you made with any

companies other than ours.

We take complaints very

seriously and we hope this response will provide you with additional

information. We received your order on April 18, 2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a

14 day trial period starting from the date of your order processing in which

you could cancel your account to avoid further charges. On your order

page you were provided with the following information:

By

placing your order today you'll be shipped via USPS a bottle of anti-aging skin

serum (just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not

for you, you can cancel within 14 days from today to avoid the purchase price

of up to $89.97 and enrollment in the auto-shipment program. 45 days after you

start your trial and every 30 days after, we will send you a fresh 30-day

supply of Vitier Beauty and charge you $89.97. You may cancel at any time by

calling Customer Service at 888-364-7963 .

These terms were presented to

you in multiple places on our website when you ordered our product. If there

was any confusion with the terms you could have called our customer service

team and they would have been happy to assist you.

Since

we did not hear from you during your trial period, you were charged $89.97 on May

2, 2015. You were then enrolled into our monthly shipment program and received two

additional packages at the cost of 89.97.

The first time we heard from

you regarding the cancelation of your account was on July 3, 2015 when you

canceled your account with a representative. Your account was immediately

canceled.

As a courtesy, we have

provided you with a full, immediate refund of $89.97 and request you send the

product back.

Please

write the RMA number 303793245536427 on

the outside of the shipping package. Your return must be received by August 8,

2015. You may return your product to:

P.O.

Box 25380

Santa

Ana, CA 92799

Your account remains canceled

and you will not receive any further shipments or charges.

Sincerely,

Consumer

Response:

As I can not find the original order (though I save all orders), I am satisfied with the response. I will mail the remaining products back to the address given.Therefore, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have attempted to contact the company with contact information provided on their brochure and they do not respond via telephone or email. I want to cancel my subscription for the product and they sent me another order. I do not want it and I want the charges removed from my credit card. The address is Vitier Eye PO Box [redacted] Santa Ana CA and the telephone number is [redacted] - [redacted] - [redacted]. The brochure states you can reach customer service 24/7 7 days per week but that is not true.Desired Settlement: I want my subscription canceled and credit card refunded. Thank you.

Business

Response:

Ms. [redacted],

We recently received your

complaint # [redacted] from the Revdex.com regarding your

account with Vitier Eye.

We take complaints very seriously and we hope this response will provide you

with additional information. We received

your order on February 22, 2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a 14

day trial period starting from the date of your order processing in which you

could cancel your account to avoid further charges. On your order page you were provided with the

following information:

By placing your order today you'll be shipped via USPS a

bottle of anti-aging skin serum (just pay $5.97 Shipping and Handling). If you

feel Vitier Eye is not for you, you can cancel within 14 days from today to

avoid the purchase price of up to $85.97 and enrollment in the auto-shipment

program. 45 days after you start your trial and every 30 days after, we will

send you a fresh 30-day supply of Vitier Eye and charge you $85.97. You may

cancel at any time by calling Customer Service at [redacted]-549-[redacted].

These terms were presented to

you in multiple places on our website when you ordered our product. If there

was any confusion with the terms you could have called our customer service team

and they would have been happy to assist you.

Since

we did not hear from you during your trial period, you were charged $85.97 on March

8, 2015. You were then enrolled into our monthly shipment program and

received two additional packages at the cost of $91.94 ($85.97 for the product,

and $5.97 for shipping).

To date

we have never received any correspondence from you. The first time we have ever

heard from you regarding your account was through this complaint. Had you

contacted us, we would have been happy to assist you.

However, in an effort to maintain

our standard for customer satisfaction I have issued a refund of $85.97 back to

your card. Your account has been canceled and you will not

receive any further shipments or charges.

Sincerely,

Vitier Eye

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] I would like to note that their response is inaccurate! I attempted to contact the business on several occasions to cancel my order HOWEVER, was not able to do so until after the trial period was complete, probably why the automated phone response has you enter your telephone number so they are able to look up if it is past the trial period. Once I did receive a response via e-mail that my order would be cancelled, I continued to receive shipments after that! I contacted them again and stated it was not a difficult process and that they sent me an email indicating my order was cancelled but they were still in fact charging my credit card. I indicated I would seek the advice of an attorney if they did not cancel my account. I have emails indicating they cancelled my account but in fact I was still was being charged. If you need these e-mails proving their "scam" or incompetence, I would certainly provide them to you. Thank you for your assistance.

Review: Ordered free trial of Vivid Eye Serum and Clarifying skin cream. Site required paying shipping cost.

The terms and conditions were very difficult to understand.

I haven't opened the cream and should have called immediately to ask why the bottles were full sized instead of "trial sized".

I then noted that $85.97 and $89.97 were automatically charged on my credit card.

I called and was told that I was automatically signed up for monthly payment plan and these were the monthly payments for a bottle of eye cream and face cream.

There is no way anyone would use this amount of cream in a month.

I was told that I could cancel my "subscription" but that I would not be refunded.

I offered to mail back the unopened cream and was told that was not an option.

I am very concerned about their business practices and their website is very misleading. I don't want this to happen to anyone else.Desired Settlement: I would like a full refund as I feel their business practices are very misleading and corrupt.

If a refund is not possible, I want this not to happen to others in the future. They should have to me more upfront about their practices and that people will be automatically enrolled in a "monthly plan". I never would have agreed to this if I was better able to understand the terms and conditions. I feel that they prey on people who they hope won't check their credit card statement.

I tried to write online reviews but all the comment sections on websites are closed.

Business

Response:

Ms. [redacted],

We recently received your

complaint # [redacted] from the RevDex.com regarding your account with Vitier

Beauty. We take complaints very seriously and we hope this response will

provide you with additional information. We received your order on August

15, 2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a

14 day trial period starting from the date of your order processing in which

you could cancel your account to avoid further charges. On your order

page you were provided with the following information:

By

placing your order today you'll be shipped via USPS a bottle of anti-aging skin

serum (just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not

for you, you can cancel within 14 days from today to avoid the purchase price

of up to $89.97 and enrollment in the auto-shipment program. 45 days after you

start your trial and every 30 days after, we will send you a fresh 30-day

supply of Vitier Beauty and charge you $89.97. You may cancel at any time by

calling Customer Service at 888-364-7963 .

These terms were presented to

you in multiple places on our website when you ordered our product. If there

was any confusion with the terms you could have called our customer service

team and they would have been happy to assist you.

Since

we did not hear from you during your trial period, you were charged $89.97 on August

29, 2015.

The first time we heard from

you regarding the cancelation of your account was on September 1, 2015 when you

canceled your account with a representative. Your account was immediately

canceled.

As a courtesy, we have

provided you with a full, immediate refund of $89.97 and request you send the

product back.

Please

write the RMA number [redacted] on the outside of the shipping package. Your return

must be received by October 9, 2015. You may return your product to:

P.O.

Box 25380

Santa

Ana, CA 92799

Your account remains canceled

and you will not receive any further shipments or charges.

Sincerely,

Review: This company advertises a trial period of 14 plus days, but what they don't way is it is from the time its shiped - very slowly! I had yet to even open my product before my account was charged for $180 for next month. Seriously did not even see that online - but regardless - the timing is very deceptive. When I called to complain and ask for refund they said rudly too bad! I wanted to return both this and eye cream, which were unopened.Desired Settlement: They say now after hours of harassing phone calls to them I will get back the refund for the next months shipment.

Have yet to see that.

I also want to $10 initial "trial" money paid refunded.

It's the principle.

Business

Response:

Ms. [redacted],

We

recently received your complaint # [redacted] from the Revdex.com

regarding your account with Vitier Beauty.

I apologize but I am not able to assist you with any orders you made with any

companies other than ours.

We

take complaints very seriously and we hope this response will provide you with

additional information. We received your order on [redacted] 3, 2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a

14 day trial period starting from the date of your order processing in which

you could cancel your account to avoid further charges. On your order

page you were provided with the following information:

By placing

your order today you'll be shipped via USPS a bottle of anti-aging skin serum

(just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not for

you, you can cancel within 14 days from today to avoid the purchase price of up

to $89.97 and enrollment in the auto-shipment program. 45 days after you start

your trial and every 30 days after, we will send you a fresh 30-day supply of

Vitier Beauty and charge you $89.97. You may cancel at any time by calling

Customer Service at 888-364-7963.

These

terms were presented to you in multiple places on our website when you ordered

our product. Additionally, you were sent an order confirmation email after your

order was completed that provided a full written version of the terms you

agreed to.

When

you ordered the product you also checked a box indicating that you agreed to the

terms of the offer. When a customer checks that box we must assume that they

have actually read what they are agreeing to. If there was any confusion with

the terms you could have called our customer service team and they would have

been happy to assist you.

Since

we did not hear from you during your trial period, you were charged $89.97 on [redacted]

17, 2015.

The

first time we heard from you regarding the cancelation of your account was on

[redacted] 17, 2015 when you canceled your account with a representative. Your account

was immediately canceled and you have not received any shipments or charges

since then.

As a

courtesy, we have provided you with a full, immediate refund of $89.97 on the

current charge and requested you send the product back.

Your account remains canceled

and you will not receive any further shipments or charges.

Sincerely,

Review: Two days ago, I ordered the trials from a sample shopping/opinion-about- products-website for Eye Serum and Advanced Anti-Aging Cream. It stated that if you dont cancel the order within 14 days, there will be an automatic shipment sent out and I will be charged a $98 fee. I called today to cancel the order and ensure that I will not be charged for an automatic shipment. Imagine my surprise when I was told by a company rep that to cancel the auto ship before the trial is over, there is a $38 fee. I asked what if I cancel the auto ship on day 15, when the trial is over, to which he responded,"You will no longer be in the trial period and you will be charged the $98 fee." After some haggling the rep lowered this cancel before the trial is over fee to $22.00. I am appalled. I've emailed them and notified them that I am filing this claim with you.Desired Settlement: A billing adjustment for the $22.00 bogus fee would be great, but mainly I just don't want them to get away with doing business this way and tricking other people.

Business

Response:

Ms. [redacted],

We recently received your

complaint # [redacted] from the RevDex.com regarding your account with Vitier

Eye. We take complaints very seriously and we hope this response will

provide you with additional information. We received your order on August

23, 2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a

15 day trial period starting from the date of your order processing in which

you could cancel your account to avoid further charges. On your order

page you were provided with the following information:

By

placing your order today you'll be shipped via USPS a bottle of anti-aging skin

serum (just pay $5.97 Shipping and Handling). If you feel Vitier Eye is not for

you, you can cancel within 15 days from today to avoid the purchase price of up

to $85.97 and enrollment in the auto-shipment program. 45 days after you start

your trial and every 30 days after, we will send you a fresh 30-day supply of

Vitier Eye and charge you $85.97. You may cancel at any time by calling

Customer Service at 888-549-1386.

These terms were presented to

you in multiple places on our website when you ordered our product. If there

was any confusion with the terms you could have called our customer service

team and they would have been happy to assist you.

According

to our records the first contact we had requesting the cancelation of your

account was on September 1, 2015 with a representative. At the time you

canceled your account, we offered to issue you a return merchandise

authorization number so you could return your shipment to avoid any further

charges or a special discounted price to keep the product. You opted to

keep the product for a onetime fee of $22.71 to avoid returning our product. We

processed that charge the same day and you will not receive any other shipments

or charges.

You then called back and

spoke with a representative again. We reminded you of the terms of the offer

that were agreed to at the time of your order and issued a full refund on your

charge. A refund of $22.71 was issued on September 1, 2015.

Your account remains canceled

and you will not receive any further shipments or charges.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They have indeed refunded my money, thank you. But it is alarming to me that in their letter they state during two separate contacts that they provided me with the option to mail the product back. This is flately not true. At no time was this option offered to me. I am not satisfied with their response because it is a lie. My concern is that if they are continue to respond with untruths, no changes will be made with how they conduct their business.

Regards,

Business

Response:

Ms. [redacted],

We recently received your

complaint # [redacted] from the RevDex.com regarding your account with Vitier

Eye. We take complaints very seriously and we hope this response will

provide you with additional information. We received your order on August

23, 2015.

The terms of the offer that

you agreed to at the time of your order clearly state that you were to have a

15 day trial period starting from the date of your order processing in which

you could cancel your account to avoid further charges. On your order

page you were provided with the following information:

By

placing your order today you'll be shipped via USPS a bottle of anti-aging skin

serum (just pay $5.97 Shipping and Handling). If you feel Vitier Eye is not for

you, you can cancel within 15 days from today to avoid the purchase price of up

to $85.97 and enrollment in the auto-shipment program. 45 days after you start

your trial and every 30 days after, we will send you a fresh 30-day supply of

Vitier Eye and charge you $85.97. You may cancel at any time by calling

Customer Service at 888-549-1386.

These terms were presented to

you in multiple places on our website when you ordered our product. If there

was any confusion with the terms you could have called our customer service

team and they would have been happy to assist you.

According

to our records the first contact we had requesting the cancelation of your

account was on September 1, 2015 with a representative. At the time you

canceled your account, we offered to issue you a return merchandise

authorization number so you could return your shipment to avoid any further

charges or a special discounted price to keep the product. You opted to

keep the product for a onetime fee of $22.71 to avoid returning our product. We

processed that charge the same day and you will not receive any other shipments

or charges.

You then called back and

spoke with a representative again. We reminded you of the terms of the offer

that were agreed to at the time of your order and issued a full refund on your

charge. A refund of $22.71 was issued on September 1, 2015.

Your account remains canceled

and you will not receive any further shipments or charges.

Sincerely,