Vitier Cream

Dear Customer,
class="MsoNormal">We’re terribly sorry for
your experience with our Vitier products or services.  We have issued you a
refund of $35.71 please wait 2-5 business days for the amount to be credited
back into your bank account.

Ms. [redacted], 
 
We
recently received your complaint # [redacted]...

from the Revdex.com
regarding your account with Vitier Beauty.
I apologize but I am not able to assist you with any orders you made with any
companies other than ours.
 
We
take complaints very seriously and we hope this response will provide you with
additional information.  We received your order on August 14, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order
page you were provided with the following information:
 
By placing
your order today you'll be shipped via USPS a bottle of anti-aging skin serum
(just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not for
you, you can cancel within 14 days from today to avoid the purchase price of up
to $89.97 and enrollment in the auto-shipment program. 45 days after you start
your trial and every 30 days after, we will send you a fresh 30-day supply of
Vitier Beauty and charge you $89.97. You may cancel at any time by calling
Customer Service at 888-364-7963. 
 
These
terms were presented to you in multiple places on our website when you ordered
our product. Additionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to.
 
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offer. When a customer checks that box we must assume that
they have actually read what they are agreeing to. If there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $89.97 on August
28, 2015.
 
The
first time we heard from you regarding the cancelation of your account was on September
8, 2015 when you canceled your account with a representative. Your
account
was immediately canceled and you have not received any shipments or charges since
then.
 
As a
courtesy, we have provided you with a full, immediate refund of $89.97 on the full
charge and request you send the product back.
 
Please
write the RMA number [redacted] on the outside of the shipping package. Your return
must be received by October 8, 2015. You may return your product to:
 
P.O.
Box 25380
Santa
Ana, CA 92799
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
Sincerely,
[redacted]

Ms. [redacted], 
 
We
recently received your complaint # [redacted] from...

the Revdex.com
regarding your account with Vitier Beauty.
I apologize but I am not able to assist you with any orders you made with any
companies other than ours.
 
We
take complaints very seriously and we hope this response will provide you with
additional information.  We received your order on August 11, 2015.
 
The terms of the offer
that you agreed to at the time of your order clearly state that you were to
have a 14 day trial period starting from the date of your order processing in
which you could cancel your account to avoid further charges.  On your order
page you were provided with the following information:
 
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not
for you, you can cancel within 14 days from today to avoid the purchase price
of up to $89.97 and enrollment in the auto-shipment program. 45 days after you
start your trial and every 30 days after, we will send you a fresh 30-day
supply of Vitier Beauty and charge you $89.97. You may cancel at any time by
calling Customer Service at 888-364-7963. 
 
These
terms were presented to you in multiple places on our website when you ordered
our product. Additionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to.
 
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offer. When a customer checks that box we must assume that
they have actually read what they are agreeing to. If there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $89.97 on August
25, 2015.
 
The
first time we heard from you regarding the cancelation of your account was on
August 28, 2015 when you canceled your account with a representative. Your
account
was immediately canceled and you have not received any shipments or charges
since then.
 
As a
courtesy, we have provided you with a full, immediate refund of $89.97 and
request you send the product back.
 
Please
write the RMA number 429714752712708 on the outside of the shipping package. Your return
must be received by October 1, 2015. You may return your product to:
 
P.O.
Box 25380
Santa
Ana, CA 92799
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Ms. [redacted],  
We recently received your complaint # [redacted] from the RevDex.com regarding your account with Vitier Eye. We take complaints very
seriously and we hope this response will provide you with...

additional
information.  We received your order on May 15, 2015. 
The terms of the offer that you agreed to at the time of your order
clearly state that you were to have a 15 day trial period starting from
the date of your order processing in which you could cancel your account
to avoid further charges.  On your order page you were provided with the
following information: 
By placing your order today you'll be shipped via USPS a bottle of
anti-aging skin serum (just pay $5.97 Shipping and Handling). If you feel
Vitier Eye is not for you, you can cancel within 15 days from today to
avoid the purchase price of up to $85.97 and enrollment in the
auto-shipment program. 45 days after you start your trial and every 30
days after, we will send you a fresh 30-day supply of Vitier Eye and
charge you $85.97. You may cancel at any time by calling Customer Service
at 888-549-1386. 
These terms were presented to you in multiple places on our website when
you ordered our product. If there was any confusion with the terms you
could have called our customer service team and they would have been happy
to assist you. 
Since we did not hear from you during your trial period, you were charged
$85.97 on May 29, 2015. 
The first time we heard from you regarding the cancellation of your account
was on June 22, 2015 when you canceled your account with a representative.
Your account was immediately canceled.
As a courtesy, we have provided you with a full, immediate refund of
$85.97 and request you send the product back.
Please write the RMA number [redacted] on the outside of the shipping
package. Your return must be received by July 22, 2015. You may return
your product to: 
P.O. Box 25380 
Santa Ana, CA 92799
Your account remains canceled and you will not receive any further
shipments or charges.
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In the response from Viter, they agree to refund me the charge of $94.94 made to my account on 6/16/15. There is no mention of a refund of the charge of $91.94 made on my account on the same day. Since both products carry the Viter product name and are mailed in the same box from the same address, I expect the $91.94 to also be refunded. I have attached a picture of the two products and the box they arrived in.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The letter I received from Vitier is a bunch of malarkey. Nowhere on the internet add said call and cancel or be charged $175.00 for the two products. It said trial products for 10.94 for shipping and handling. If the add had any of the things they said they had with the add, I would not have placed an order. The letter said I had to cancel within 14 days. When I talked to one of the reps, they said I had 30 days. to cancel . The letter is a lie about what the add said.
The was nothing in the terms and conditions that I would be charged more. Vitier is a scamming, fake company. They most likely came up with al these terms and conditions after hundreds of complaints.
                                        ...⇄ [redacted]

Ms. [redacted], 
 
We recently received your
complaint #
font-family: Verdana, sans-serif;">[redacted] from the
Revdex.com regarding your account with Vitier Beauty. We take
complaints very seriously and we hope this response will provide you with
additional information.  We received your
order on April 14, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order page you were provided with the
following information:
 
By placing your order today you'll be shipped via USPS a
bottle of anti-aging skin serum (just pay $4.97 Shipping and Handling). If you
feel Vitier Beauty is not for you, you can cancel within 14 days from today to
avoid the purchase price of up to $89.97 and enrollment in the auto-shipment
program. 45 days after you start your trial and every 30 days after, we will
send you a fresh 30-day supply of Vitier Beauty and charge you $89.97. You may
cancel at any time by calling Customer Service at [redacted]. 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Since we did not hear from
you during your trial period, you were charged $89.97 on April 28, 2015.
 
The first time we heard from
you regarding the cancelation of your account was on May 14, 2015 when you
canceled your account with a representative. We reminded you of the terms of
the offer that were agreed to at the time of your order. Your account was
immediately canceled and you have not received any shipments or charges since
then.
 
I have gone ahead and issued
you a full refund equaling a total amount of $89.97. Your account remains
canceled and you will not receive any further shipments or charges.
 
 
Sincerely,
Vitier Beauty

Ms. [redacted], 
 
We recently received your
complaint # [redacted] from the Better...

Business
Bureau regarding your account with Vitier
Eye. We take complaints very seriously and we hope this response will
provide you with additional information.  We received your order on July
28, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
15 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order page
you were provided with the following information:
 
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $5.97 Shipping and Handling). If you feel Vitier Eye is not for
you, you can cancel within 15 days from today to avoid the purchase price of up
to $85.97 and enrollment in the auto-shipment program. 45 days after you start
your trial and every 30 days after, we will send you a fresh 30-day supply of
Vitier Eye and charge you $85.97. You may cancel at any time by calling
Customer Service at 888-549-1386. 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $85.97 on
August 11, 2015.
 
The first time we heard from
you regarding the cancelation of your account was on August 12, 2015 when you
canceled your account over our automated voice system. Your account was
immediately canceled, however, we had never heard from you to request a refund.
 
As a courtesy, we have
provided you with a full, immediate refund of $85.97 on the full charge and
request you send the product back.
 
Please
write the RMA number [redacted] on the outside of the shipping package. Your return must be received by
October 9, 2015. You may return your product to:
 
P.O.
Box 25380
Santa
Ana, CA 92799
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Ms. [redacted], 
 
We recently received your
complaint # [redacted] from the RevDex.com regarding your account with Vitier Beauty. We take complaints very seriously and we hope this
response will provide you with additional information.  We received your order on June 22, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order page you were provided with the
following information:
 
By placing your order today you'll be shipped via USPS a
bottle of anti-aging skin serum (just pay $4.97 Shipping and Handling). If you
feel Vitier Beauty is not for you, you can cancel within 14 days from today to
avoid the purchase price of up to $89.97 and enrollment in the auto-shipment
program. 45 days after you start your trial and every 30 days after, we will
send you a fresh 30-day supply of Vitier Beauty and charge you $89.97. You may
cancel at any time by calling Customer Service at 888-364-7963. 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service team
and they would have been happy to assist you.
 
Since we did not hear from
you during your trial period, you were charged $89.97 on July 6, 2015.
 
The first time we heard from you
regarding the cancelation of your account was on July 6, 2015 when you canceled
your account over our automated system. Your account was immediately canceled
and you have not received any shipments or charges since then.
 
You then called in and spoke
with a representative the same day. We reminded you of the terms of the offer
that were agreed to at the time of your order and offered a 50% refund on your
charge in lieu of returning the product for a full refund.  You accepted that offer and a refund of $44.99
was issued on July 6, 2015.
 
You were only ever charged in
the amount of $89.97 by our company. If there are charges from another company,
you would need to contact them directly. Your account remains canceled and you
will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Dear Customer,
class="MsoNormal">We’re terribly sorry for
your experience with our Vitier products or services.  We have issued you a
full refund of $175.94 please wait 2-5 business days for the amount to be credited
back into your bank account.

Ms. [redacted], 
 
We recently received your
complaint # [redacted] from the RevDex.com...

regarding your account with Vitier
Beauty. We take complaints very seriously and we hope this response will
provide you with additional information.  We received your order on July 5,
2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order
page you were provided with the following information:
 
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not
for you, you can cancel within 14 days from today to avoid the purchase price
of up to $89.97 and enrollment in the auto-shipment program. 45 days after you
start your trial and every 30 days after, we will send you a fresh 30-day
supply of Vitier Beauty and charge you $89.97. You may cancel at any time by
calling Customer Service at 888-364-7963 . 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $89.97 on July
19, 2015.
 
The
first time we heard from you regarding the cancelation of your account was on July
25, 2015 when you canceled your account over our automated voice system. Your
account
was immediately canceled and you have not received any shipments or charges
since then.
 
Since the time your account
was canceled, you have contacted your credit card company and initiated a chargeback. 
Because of the chargeback, we cannot issue you a credit at this time because
you would then end up getting a credit twice for those purchases.
 
 
Sincerely,
[redacted]

Ms. [redacted], 
 
We recently received your
complaint # [redacted] from the RevDex.com...

regarding your account with Vitier
Beauty. We take complaints very seriously and we hope this response will
provide you with additional information.  We received your order on July
11, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order
page you were provided with the following information:
 
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not
for you, you can cancel within 14 days from today to avoid the purchase price
of up to $89.97 and enrollment in the auto-shipment program. 45 days after you
start your trial and every 30 days after, we will send you a fresh 30-day
supply of Vitier Beauty and charge you $89.97. You may cancel at any time by
calling Customer Service at 888-364-7963 . 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service team
and they would have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $89.97 on July
25, 2015.
 
The first time we heard from
you regarding the cancelation of your account was on September 11, 2015 when you
canceled your account with a representative. Your account was immediately
canceled.
 
As a courtesy, we have
provided you with a full, immediate refund of $89.97.
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did not agree to have a 14 day trial period starting from 07/05/15.  They claim that the advertisement clearly states that.  It obviously didn't clearly state it to me because it didn't appear in the advertisement.  A representative from the [redacted] told me that the bank had received numerous complaints about Vitier.  I have assumed from this that their advertisements did not clearly state their policy either.  Per Vitier's response, the trial period began on 07/05/15 and I received their product  six days later on 07/11/15.  My credit card was charged $89.97 on 07/21/15.  I do not believe that anyone would agree to their terms of testing a cream in just 8 days.  Furthermore, nothing appeared in the advertisement about a subscription fee of $89.97.  Upon seeing the fee charged to my account, I called Vitier hoping to speak to a live person and a voice mail gave me one option - push 1 if I didn't want to receive any more shipments.  I called [redacted] and informed then that I had not authorized the subscription fee of $89.97.  [redacted] then called Vitier,  while I was on the phone with them, and spent 5 unsuccessful minutes trying to speak to a live person.  I have not been given a chargeback and I would like Vitier to send me a check for $89.97.

Ms. [redacted], 
 
We recently received your
complaint #
font-family: Verdana, sans-serif;">10596247 from the RevDex.com regarding your account with Vitier Beauty. We take complaints very seriously and we hope this
response will provide you with additional information.  We received your order on March 7, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order page you were provided with the
following information:
 
By placing your order today you'll be shipped via USPS a
bottle of anti-aging skin serum (just pay $4.97 Shipping and Handling). If you
feel Vitier Beauty is not for you, you can cancel within 14 days from today to
avoid the purchase price of up to $89.97 and enrollment in the auto-shipment
program. 45 days after you start your trial and every 30 days after, we will
send you a fresh 30-day supply of Vitier Beauty and charge you $89.97. You may
cancel at any time by calling Customer Service at 888-364-7963. 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Since we did not hear from
you during your trial period, you were charged $89.97 on March 21, 2015.
 
The first time we heard from
you regarding the cancellation of your account was on March 25, 2015 when you
canceled your account over our automated system. Your account was immediately
canceled and you have not received any shipments or charges since then.
 
You then called in and spoke
with a representative on April 29, 2015. We reminded you of the terms of the
offer that were agreed to at the time of your order and offered a 15% refund on
your charge in lieu of returning the product for a full refund.  You accepted that offer and a refund of
$13.50 was issued on April 29, 2015.
 
You were only ever charged in
the amount of $89.97 by our company. If there are charges from another company,
you would need to contact them directly. I have gone ahead and issued you a
refund of the remaining balance equaling a total amount of $76.47. Your account
remains canceled and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Ms. [redacted], 
 
We recently received your
complaint #
font-family: Verdana, sans-serif;">[redacted] from the RevDex.com regarding your account with Vitier Beauty. We take complaints very seriously and
we hope this response will provide you with additional information.  We
received your order on July 8, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order
page you were provided with the following information:
 
By placing your order today you'll be shipped
via USPS a bottle of anti-aging skin serum (just pay $4.97 Shipping and
Handling). If you feel Vitier Beauty is not for you, you can cancel within 14
days from today to avoid the purchase price of up to $89.97 and enrollment in
the auto-shipment program. 45 days after you start your trial and every 30 days
after, we will send you a fresh 30-day supply of Vitier Beauty and charge you
$89.97. You may cancel at any time by calling Customer Service at 888-364-7963. 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Since we did not hear from
you during your trial period, you were charged $89.97 on July 22, 2015.
 
The first time we heard from
you regarding the cancelation of your account was on July 24, 2015 when you
canceled your account with a representative. Your account was immediately
canceled and you have not received any shipments or charges since then.
 
We reminded you of the terms
of the offer that were agreed to at the time of your order and offered a 30%
refund on your charge in lieu of returning the product for a full refund. 
You accepted that offer and a refund of $31.49 was issued on July 24, 2015.
 
As a courtesy, we went ahead
and refunded you the remaining balance of $58.48 that same day.
 
Your account remains canceled.
 
Sincerely,
[redacted]

Ms. [redacted], 
 
We recently received your
complaint # [redacted] from the Better...

Business
Bureau regarding your account with Vitier
Eye. We take complaints very seriously and we hope this response will
provide you with additional information.  We received your order on August
23, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
15 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order
page you were provided with the following information:
 
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $5.97 Shipping and Handling). If you feel Vitier Eye is not for
you, you can cancel within 15 days from today to avoid the purchase price of up
to $85.97 and enrollment in the auto-shipment program. 45 days after you start
your trial and every 30 days after, we will send you a fresh 30-day supply of
Vitier Eye and charge you $85.97. You may cancel at any time by calling
Customer Service at 888-549-1386. 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
According
to our records the first contact we had requesting the cancelation of your
account was on September 1, 2015 with a representative. At the time you
canceled your account, we offered to issue you a return merchandise
authorization number so you could return your shipment to avoid any further
charges or a special discounted price to keep the product.  You opted to
keep the product for a onetime fee of $22.71 to avoid returning our product. We
processed that charge the same day and you will not receive any other shipments
or charges.
 
You then called back and
spoke with a representative again. We reminded you of the terms of the offer
that were agreed to at the time of your order and issued a full refund on your
charge. A refund of $22.71 was issued on September 1, 2015.
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

I wrote you as soon as I seen that they had refunded my charges. I also sent the rest of their product back last week. Thank you so very much for getting me a resolution so fast. I am very pleased and will not get myself in this mess again. thank you again. I do not need a response.

Ms. [redacted], 
 
We
recently received your complaint # [redacted] from...

the Revdex.com
regarding your account with Vitier Beauty.
I apologize but I am not able to assist you with any orders you made with any
companies other than ours.
 
We
take complaints very seriously and we hope this response will provide you with
additional information.  We received your order on [redacted] 3, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order
page you were provided with the following information:
 
By placing
your order today you'll be shipped via USPS a bottle of anti-aging skin serum
(just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not for
you, you can cancel within 14 days from today to avoid the purchase price of up
to $89.97 and enrollment in the auto-shipment program. 45 days after you start
your trial and every 30 days after, we will send you a fresh 30-day supply of
Vitier Beauty and charge you $89.97. You may cancel at any time by calling
Customer Service at 888-364-7963. 
 
These
terms were presented to you in multiple places on our website when you ordered
our product. Additionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to.
 
When
you ordered the product you also checked a box indicating that you agreed to the
terms of the offer. When a customer checks that box we must assume that they
have actually read what they are agreeing to. If there was any confusion with
the terms you could have called our customer service team and they would have
been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $89.97 on [redacted]
17, 2015.
 
The
first time we heard from you regarding the cancelation of your account was on
[redacted] 17, 2015 when you canceled your account with a representative. Your account
was immediately canceled and you have not received any shipments or charges
since then.
 
As a
courtesy, we have provided you with a full, immediate refund of $89.97 on the
current charge and requested you send the product back.
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Terribly sorry about your experience with Vitier. Based on our system all refunds have already been issued. 
If there's anything else I can help assist in please email **@vitiereye.com 
Thank you!