Vitier Cream

Ms***,
We
recently received your complaint # *** from the Revdex.com
regarding your account with Vitier Beauty
I apologize but I am not able to assist you with any orders you made with any
companies other than ours
",sans-serif">
We
take complaints very seriously and we hope this response will provide you with
additional information. We received your order on August 14,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By placing
your order today you'll be shipped via USPS a bottle of anti-aging skin serum
(just pay $Shipping and Handling)If you feel Vitier Beauty is not for
you, you can cancel within days from today to avoid the purchase price of up
to $and enrollment in the auto-shipment programdays after you start
your trial and every days after, we will send you a fresh 30-day supply of
Vitier Beauty and charge you $You may cancel at any time by calling
Customer Service at 888-364-7963.
These
terms were presented to you in multiple places on our website when you ordered
our productAdditionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offerWhen a customer checks that box we must assume that
they have actually read what they are agreeing toIf there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on August
28,
The
first time we heard from you regarding the cancelation of your account was on September
8, when you canceled your account with a representativeYour
account
was immediately canceled and you have not received any shipments or charges since
then
As a
courtesy, we have provided you with a full, immediate refund of $on the full
charge and request you send the product back
Please
write the RMA number *** on the outside of the shipping packageYour return
must be received by October 8, You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***

Ms***,
"> We recently received your complaint from the
Revdex.com regarding your Vitier Beauty accountWe take complaints
very seriously and we hope this response will provide you with additional
informationAccording to our records, we received your order on March 5,
The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a trial
period starting from the date of your order in which you could cancel your
account to avoid further chargesThe following was displayed directly next to
where you entered your credit card information:
Terms and Conditions:
By clicking the "Rush My Order" button, you represent that you are at
least eighteen (18) years of age and have read and agreed to the Terms and
Conditions including the Arbitration and Waiver of Class Action, and Privacy
PolicyUpon placing your order today you’ll be shipped a days supply of
Vitier Beauty (Just Pay S&H of $4.97)If you feel Vitier Beauty is not for
you, cancel within days from today to avoid the purchase fee of $and
enrollment in the auto-shipment program which sends you month supply every
days starting days after your trial period at the low price of $+
$s&h per monthYou will be charged on same card provided todayFor
further information or to cancel anytime, call 888-***-*** Please note that
prepaid credit cards are not acceptedPlease use a valid *** *** ** *** credit card or debit card when purchasing
When you ordered the product you
also checked a box indicating that you agreed to the terms of the offerWhen a
customer checks that box we must assume that they have actually read what they
are agreeing toIf there was any confusion with the terms you could have
called our customer service team and they would have been happy to assist you
Since you did not cancel during your trial period, you were charged $for
your Vitier Eye and $for your Vitier Skin on March 19,A month later
there had still not been a cancelation request received and your second
shipments were dispatched April 18, at the same price, as were the third
shipment on May
The first time we heard from you
regarding the cancelation of your account was on May 19, after you had
already been charged for your third Vitier shipmentsYour account was immediately
canceled and you have not received any shipments or charges since then
Our representative attempted to
provide you with return instructions but you disconnected the callYou refused
all offers for assistance and opted to file a complaint with the RevDex.comYour account remains canceled and you will not receive any further
shipments or charges
As an act of good faith we have
refunded your order of $We suggest going forward you read all terms and
conditions before joining or accepting any trial offers
Vitier
Beauty
Customer
Care

">
Ms
***,
We recently received your complaint #
*** from the Revdex.com regarding your account with Vitier BeautyI apologize but I am not able to assist you with any orders you made
with any companies other than ours
We
take complaints very seriously and we hope this response will provide you with
additional information. We received your order on May 3,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By placing
your order today you'll be shipped via USPS a bottle of anti-aging skin serum
(just pay $Shipping and Handling)If you feel Vitier Beauty is not for
you, you can cancel within days from today to avoid the purchase price of up
to $and enrollment in the auto-shipment programdays after you start
your trial and every days after, we will send you a fresh 30-day supply of
Vitier Beauty and charge you $You may cancel at any time by calling
Customer Service at 888-364-7963.
These
terms were presented to you in multiple places on our website when you ordered
our productAdditionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offerWhen a customer checks that box we must assume that
they have actually read what they are agreeing toIf there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on May
17, You were then enrolled into our monthly shipment program and received
one additional package at the cost of $($+ $S&H)
The
first time we heard from you regarding the cancelation of your account was on ***
16, when you canceled your account with a representativeYour
account
was immediately canceled and you have not received any shipments or charges
since then
As a
courtesy, we have provided you with a full, immediate refund of $on the
current charge and request you send the product back
Please
write the RMA number
on the outside of the shipping packageYour return must be received by July 18,
You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***

Ms***,
We recently received your
complaint #
"">*** from the Revdex.com regarding your
account with Vitier Eye
We take complaints very seriously and we hope this response will provide you
with additional information. We received
your order on February 22,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which you
could cancel your account to avoid further charges. On your order page you were provided with the
following information:
By placing your order today you'll be shipped via USPS a
bottle of anti-aging skin serum (just pay $Shipping and Handling)If you
feel Vitier Eye is not for you, you can cancel within days from today to
avoid the purchase price of up to $and enrollment in the auto-shipment
programdays after you start your trial and every days after, we will
send you a fresh 30-day supply of Vitier Eye and charge you $You may
cancel at any time by calling Customer Service at ***-549-***.
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service team
and they would have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on March
8, You were then enrolled into our monthly shipment program and
received two additional packages at the cost of $($for the product,
and $for shipping)
To date
we have never received any correspondence from youThe first time we have ever
heard from you regarding your account was through this complaintHad you
contacted us, we would have been happy to assist you
However, in an effort to maintain
our standard for customer satisfaction I have issued a refund of $back to
your cardYour account has been canceled and you will not
receive any further shipments or charges
Sincerely,
Vitier Eye

Revdex.com:
The record of this transaction needs to be made public record. It is NOT as stated by Vitier. I did ask for the anti-aging serum trial to be sent to be on 7-10-and paid the $shipping and handling fee to "NLI Skincare". Immediately upon receipt, I was dissatisfied and contacted them on 7-14-15. Since I had used the serum, they agreed to charge me only half ($35.71) to "ALI DefEyeAge" and cancel any future shipments. I was angry that I had to pay anything so am absolutely certain I would not have ordered again on 8-as they claim. Just the use of multiple names should alert you to this being a scamI will return the product, at my own expense, REMAIN angry that it has cost me anything and for the inconvenience. I might add also that the operator I spoke to on the phone was very rude. Please put a stop to this company's escapades
Regards,
*** ***

">
Ms
***,
We recently received your
complaint # *** from the RevDex.com regarding your account with Vitier
BeautyWe take complaints very seriously and we hope this response will
provide you with additional information. We received your order on May
27,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which you
could cancel your account to avoid further charges. On your order page
you were provided with the following information:
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $Shipping and Handling)If you feel Vitier Beauty is not for
you, you can cancel within days from today to avoid the purchase price of up
to $and enrollment in the auto-shipment programdays after you start
your trial and every days after, we will send you a fresh 30-day supply of
Vitier Beauty and charge you $You may cancel at any time by calling
Customer Service at 888-*** .
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on
June 10,
The first time we heard from
you regarding the cancelation of your account was on June 12, when you
canceled your account with a representativeYour account was immediately
canceled
As a courtesy, we have
provided you with a full, immediate refund of $and request you send the
product back
Please
write the RMA number ***
on the outside of the shipping packageYour return must be received by July 19,
You may return your product to:
P.O
Box ***
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***

Revdex.com:
As I can not find the original order (though I save all orders), I am satisfied with the response I will mail the remaining products back to the address given.Therefore, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms***,
We recently received your
complaint # *** from the RevDex.com regarding your account with Vitier
BeautyWe take complaints very seriously and we hope this response will
provide you with additional information. We received your order on July
5,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $Shipping and Handling)If you feel Vitier Beauty is not
for you, you can cancel within days from today to avoid the purchase price
of up to $and enrollment in the auto-shipment programdays after you
start your trial and every days after, we will send you a fresh 30-day
supply of Vitier Beauty and charge you $You may cancel at any time by
calling Customer Service at 888-364-7963 .
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on July
19,
The
first time we heard from you regarding the cancelation of your account was on July
25, when you canceled your account over our automated voice systemYour
account
was immediately canceled and you have not received any shipments or charges
since then
Since the time your account
was canceled, you have contacted your credit card company and initiated a chargeback.
Because of the chargeback, we cannot issue you a credit at this time because
you would then end up getting a credit twice for those purchases
Sincerely,
*** ***

Ms***,
We recently received your
complaint # *** from the RevDex.com regarding your account with Vitier
EyeWe take complaints very seriously and we hope this response will
provide you with additional information. We received your order on
August
23,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $Shipping and Handling)If you feel Vitier Eye is not for
you, you can cancel within days from today to avoid the purchase price of up
to $and enrollment in the auto-shipment programdays after you start
your trial and every days after, we will send you a fresh 30-day supply of
Vitier Eye and charge you $You may cancel at any time by calling
Customer Service at 888-549-1386.
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
According
to our records the first contact we had requesting the cancelation of your
account was on September 1, with a representativeAt the time you
canceled your account, we offered to issue you a return merchandise
authorization number so you could return your shipment to avoid any further
charges or a special discounted price to keep the product. You opted to
keep the product for a onetime fee of $to avoid returning our productWe
processed that charge the same day and you will not receive any other shipments
or charges
You then called back and
spoke with a representative againWe reminded you of the terms of the offer
that were agreed to at the time of your order and issued a full refund on your
chargeA refund of $was issued on September 1,
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***

Ms***,
">
We recently received your
complaint # *** from the RevDex.com regarding your account with Vitier Beauty
I apologize but I am not able to assist you with any orders you made with any
companies other than ours
We take complaints very
seriously and we hope this response will provide you with additional
information. We received your order on April 18,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $Shipping and Handling)If you feel Vitier Beauty is not
for you, you can cancel within days from today to avoid the purchase price
of up to $and enrollment in the auto-shipment programdays after you
start your trial and every days after, we will send you a fresh 30-day
supply of Vitier Beauty and charge you $You may cancel at any time by
calling Customer Service at 888-364-7963 .
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on May
2, You were then enrolled into our monthly shipment program and received two
additional packages at the cost of
The first time we heard from
you regarding the cancelation of your account was on July 3, when you
canceled your account with a representativeYour account was immediately
canceled
As a courtesy, we have
provided you with a full, immediate refund of $and request you send the
product back
Please
write the RMA number on
the outside of the shipping packageYour return must be received by August 8,
You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I will send their product back. The reason I am not satisfied is they are only refunding for one. The reason they did not hear from me asking for a refund is that you cannot get in touch with them. The telephone number just says that you canceled your order, Goodbye. I tried the internet and it was the same. Went no where. I want all my money back. I is like they are doing me a big favor. If you do get on their website, read all the complaints and they have a section to write in a complaint. Never again will I do this. They count the days that you are testing the product from the very day that you order it. How many days does it take to get here? You do not even try it for a week. I tried it for three days and knew I did not like it. I want all my money back. Not just refund for the one. I will expect my refunds counting from the days I put them in the post office *** J ***

Ms***,
We recently received your
complaint # *** from the RevDex.com regarding your account with Vitier
BeautyWe take complaints very seriously and we hope this response will
provide you with additional information. We received your order on July
5,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $Shipping and Handling)If you feel Vitier Beauty is not
for you, you can cancel within days from today to avoid the purchase price
of up to $and enrollment in the auto-shipment programdays after you
start your trial and every days after, we will send you a fresh 30-day
supply of Vitier Beauty and charge you $You may cancel at any time by
calling Customer Service at 888-364-7963 .
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on
July 19,
The
first time we heard from you regarding the cancelation of your account was on
July 25, when you canceled your account over our automated voice system
Your
account
was immediately canceled and you have not received any shipments or charges
since then
Since the time your account
was canceled, you have contacted your credit card company and initiated a
chargeback. Because of the chargeback, we cannot issue you a credit at
this time because you would then end up getting a credit twice for those
purchases
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
I would like to note that their response is inaccurate! I attempted to contact the business on several occasions to cancel my order HOWEVER, was not able to do so until after the trial period was complete, probably why the automated phone response has you enter your telephone number so they are able to look up if it is past the trial period Once I did receive a response via e-mail that my order would be cancelled, I continued to receive shipments after that! I contacted them again and stated it was not a difficult process and that they sent me an email indicating my order was cancelled but they were still in fact charging my credit card I indicated I would seek the advice of an attorney if they did not cancel my account I have emails indicating they cancelled my account but in fact I was still was being charged If you need these e-mails proving their "scam" or incompetence, I would certainly provide them to you
Thank you for your assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have indeed refunded my money, thank youBut it is alarming to me that in their letter they state during two separate contacts that they provided me with the option to mail the product backThis is flately not trueAt no time was this option offered to meI am not satisfied with their response because it is a lieMy concern is that if they are continue to respond with untruths, no changes will be made with how they conduct their business
Regards,
*** ***

Ms***,
We recently received your complaint
from the
Revdex.com regarding your Vitier Beauty accountWe take complaints
very seriously and we hope this response will provide you with additional
informationAccording to our records, we received your initial order on March
26,
After review of your account, it appears
you were due a refund but unfortunately our CRM system did not post to your
account, even though our other records indicated it had beenWe have gone
ahead and issued you a full refund for the May charge of $91.94, and we sincerely apologize for
any inconvenience this has causedIf you do not see it posted to your bank account within 5-business days please call our customer service at 888-364-so that we may send you a refund via check
Again, we apologize for any inconvenience this may have caused
Vitier
Beauty
Customer
Care

Ms***,
We recently received your complaint from the RevDex.com regarding your account with Vitier BeautyWe take complaints
very seriously and we hope this response will provide you with additional
information. We received your order on
May 15,
The terms of the offer that you agreed to at the time of
your order clearly state that you were to have a day trial period starting
from the date of your order processing in which you could cancel your account
to avoid further charges. On your order
page you were provided with the following information:
By placing your order today you'll be shipped via USPS a
bottle of anti-aging skin serum (just pay $Shipping and Handling)If you
feel Vitier Beauty is not for you, you can cancel within days from today to
avoid the purchase price of up to $and enrollment in the auto-shipment
programdays after you start your trial and every days after, we will
send you a fresh 30-day supply of Vitier Beauty and charge you $You may
cancel at any time by calling Customer Service at 888-364-
These terms were presented to you in multiple places on
our website when you ordered our productIf there was any confusion with the
terms you could have called our customer service team and they would have been
happy to assist you
Since we did not hear from you during your trial period,
you were charged $on May 29,
The first time we heard from you regarding the
cancellation of your account was on June 22, when you canceled your
account with a representativeYour account was immediately canceled
As a courtesy, we have provided you with a full,
immediate refund of $and request you send the product back
Please write the RMA number ***
on the outside of the shipping packageYour return must be received by
July 22, You may return your product to:
P.OBox
Santa Ana, CA
Your account remains canceled and you will not receive
any further shipments or charges
Sincerely,
*** ***

Ms***,
We recently received your
complaint # *** from the RevDex.com regarding your account with Vitier
EyeWe take complaints very seriously and we hope this response will
provide you with additional information. We received
your order on ***
23,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $Shipping and Handling)If you feel Vitier Eye is not for
you, you can cancel within days from today to avoid the purchase price of up
to $and enrollment in the auto-shipment programdays after you start
your trial and every days after, we will send you a fresh 30-day supply of
Vitier Eye and charge you $You may cancel at any time by calling
Customer Service at 888-549-1386.
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on July
7,
The first time we heard from
you regarding the cancelation of your account was on July 21, when you
canceled your account with a representativeYour account was immediately
canceled
As a courtesy, we have
provided you with a full, immediate refund of $and request you send the
product back
Please
write the RMA number *** on the outside of the shipping packageYour return must
be received by August 21, You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***

Revdex.com:The record of this transaction needs to be made public record. It is NOT as stated by Vitier. I did ask for the anti-aging serum trial to be sent to be on 7-10-and paid the $shipping and handling fee to "NLI Skincare". Immediately upon receipt, I was dissatisfied and contacted them on 7-14-15. Since I had used the serum, they agreed to charge me only half ($35.71) to "ALI DefEyeAge" and cancel any future shipments. I was angry that I had to pay anything so am absolutely certain I would not have ordered again on 8-as they claim. Just the use of multiple names should alert you to this being a scam.I will return the product, at my own expense, REMAIN angry that it has cost me anything and for the inconvenience. I might add also that the operator I spoke to on the phone was very rude. Please put a stop to this company's escapades
Regards,
*** ***

Ms. [redacted], 
 
We recently received your
complaint # [redacted] from the RevDex.com regarding your account with Vitier
Eye. We take complaints very seriously and we hope this response will
provide you with additional information.  We received your order on...

July
28, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
15 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order page
you were provided with the following information:
 
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $5.97 Shipping and Handling). If you feel Vitier Eye is not for
you, you can cancel within 15 days from today to avoid the purchase price of up
to $85.97 and enrollment in the auto-shipment program. 45 days after you start
your trial and every 30 days after, we will send you a fresh 30-day supply of
Vitier Eye and charge you $85.97. You may cancel at any time by calling
Customer Service at 888-549-1386. 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $85.97 on
August 11, 2015.
 
The first time we heard from
you regarding the cancelation of your account was on August 12, 2015 when you
canceled your account over our automated voice system. Your account was
immediately canceled, however, we had never heard from you to request a refund.
 
As a courtesy, we have
provided you with a full, immediate refund of $85.97 on the full charge and
request you send the product back.
 
Please
write the RMA number [redacted] on the outside of the shipping package. Your return must be received by
October 9, 2015. You may return your product to:
 
P.O.
Box 25380
Santa
Ana, CA 92799
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Ms[redacted],
We
recently received your complaint # [redacted] from the Revdex.com
regarding your account with Vitier Beauty
I apologize but I am not able to assist you with any orders you made with any
companies other than ours
",sans-serif">
We
take complaints very seriously and we hope this response will provide you with
additional information. We received your order on [redacted] 3,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By placing
your order today you'll be shipped via USPS a bottle of anti-aging skin serum
(just pay $Shipping and Handling)If you feel Vitier Beauty is not for
you, you can cancel within days from today to avoid the purchase price of up
to $and enrollment in the auto-shipment programdays after you start
your trial and every days after, we will send you a fresh 30-day supply of
Vitier Beauty and charge you $You may cancel at any time by calling
Customer Service at 888-364-7963.
These
terms were presented to you in multiple places on our website when you ordered
our productAdditionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to
When
you ordered the product you also checked a box indicating that you agreed to the
terms of the offerWhen a customer checks that box we must assume that they
have actually read what they are agreeing toIf there was any confusion with
the terms you could have called our customer service team and they would have
been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on [redacted]
17,
The
first time we heard from you regarding the cancelation of your account was on
[redacted] 17, when you canceled your account with a representativeYour account
was immediately canceled and you have not received any shipments or charges
since then
As a
courtesy, we have provided you with a full, immediate refund of $on the
current charge and requested you send the product back
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
[redacted]