Vitier Cream

Ms[redacted],
">
We recently received your complaint # [redacted]
from the Revdex.com regarding
your account with Vitier BeautyWe take
complaints very seriously and we hope this response will provide you with
additional information. We received your order on July 6,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By placing your order today you'll be shipped
via USPS a bottle of anti-aging skin serum (just pay $Shipping and
Handling)If you feel Vitier Beauty is not for you, you can cancel within
days from today to avoid the purchase price of up to $and enrollment in
the auto-shipment programdays after you start your trial and every days
after, we will send you a fresh 30-day supply of Vitier Beauty and charge you
$You may cancel at any time by calling Customer Service at 888-[redacted].
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offerWhen a customer checks that box we must assume that
they have actually read what they are agreeing toIf there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you
According
to our records the first contact we had requesting the cancelation of your
account was on July 7, over our automated voice systemAt the time you
canceled your account, we offered to issue you a return merchandise
authorization number so you could return your shipment to avoid any further
charges or a special discounted price to keep the product. You opted to
keep the product for a onetime fee of $to avoid returning our productWe
processed that charge the same day and you will not receive any other shipments
or charges
You then called back and
spoke with a representative the same dayOur representative made every effort
to assist you with a refundWe have provided you with a full, immediate refund
of $and requested you send the product back
Please
write the RMA number [redacted] on the outside of the shipping packageYour return
must be received by August 7, You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
[redacted]

Ms[redacted]
We
recently received your complaint # [redacted] from the Revdex.com
regarding your account with Vitier Beauty
I apologize but I am not able to assist you with any orders you made with any
companies other than ours
",sans-serif">
We
take complaints very seriously and we hope this response will provide you with
additional information. We received your order on July 8,
The terms of the offer that you agreed to at the time
of your order clearly state that you were to have a day trial period
starting from the date of your order processing in which you could cancel your
account to avoid further charges. On your order page you were provided
with the following information:
By placing your order today you'll be
shipped via USPS a bottle of anti-aging skin serum (just pay $Shipping and
Handling)If you feel Vitier Beauty is not for you, you can cancel within
days from today to avoid the purchase price of up to $and enrollment in
the auto-shipment programdays after you start your trial and every days
after, we will send you a fresh 30-day supply of Vitier Beauty and charge you
$You may cancel at any time by calling Customer Service at 888-364-7963.
These
terms were presented to you in multiple places on our website when you ordered
our productAdditionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offerWhen a customer checks that box we must assume that
they have actually read what they are agreeing toIf there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on July
22, You were then enrolled into our monthly shipment program and received
one additional package at the cost of $($+ $S&H)
The
first time we heard from you regarding the cancelation of your account was on August
26, when you canceled your account with a representativeYour
account
was immediately canceled and you have not received any shipments or charges
since then
As a
courtesy, we have provided you with a full, immediate refund of $on the
current charge and request you send the product back
Please
write the RMA number [redacted] on the outside of the shipping packageYour return
must be received by September 26, You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
[redacted]

Ms[redacted],
">
We recently received your
complaint # [redacted] from the RevDex.com regarding your account with Vitier
EyeWe take complaints very seriously and we hope this response will
provide you with additional information. We received your order on [redacted]
23,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $Shipping and Handling)If you feel Vitier Eye is not for
you, you can cancel within days from today to avoid the purchase price of up
to $and enrollment in the auto-shipment programdays after you start
your trial and every days after, we will send you a fresh 30-day supply of
Vitier Eye and charge you $You may cancel at any time by calling
Customer Service at 888-549-1386.
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on July
7,
The first time we heard from
you regarding the cancelation of your account was on July 21, when you
canceled your account with a representativeYour account was immediately
canceled
As a courtesy, we have
provided you with a full, immediate refund of $and request you send the
product back
Please
write the RMA number [redacted] on the outside of the shipping packageYour return must
be received by August 21, You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
[redacted]

Ms. [redacted], 
 
We
recently received your complaint # [redacted] from
the Revdex.com regarding your account with Vitier Beauty. I apologize but I am not able to assist
you with any orders you made with any companies other than ours. We take
complaints very seriously and...

we hope this response will provide you with
additional information.  We received your order on May 31, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which you
could cancel your account to avoid further charges.  On your order page
you were provided with the following information:
 
By placing your order today you'll be shipped via USPS a bottle of
anti-aging skin serum (just pay $4.97 Shipping and Handling). If you feel
Vitier Beauty is not for you, you can cancel within 14 days from today to avoid
the purchase price of up to $89.97 and enrollment in the auto-shipment program.
45 days after you start your trial and every 30 days after, we will send you a
fresh 30-day supply of Vitier Beauty and charge you $89.97. You may cancel at
any time by calling Customer Service at 888-364-7963. 
 
These
terms were presented to you in multiple places on our website when you ordered
our product. Additionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to.
 
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offer. When a customer checks that box we must assume that
they have actually read what they are agreeing to. If there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $89.97 on
May 17, 2015, and were sent one additional package after that at the same cost.
 
The
first time we heard from you regarding the cancelation of your account was on July
20, 2015 when you canceled your account with a representative. Your account was
immediately canceled and you have not received any shipments or charges since
then.
 
Our
representative made every effort to assist you with a refund. We have provided
you with a full, immediate refund of $94.94 ($89.97 + $4.97 s&h.)
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Ms[redacted],
We
recently received your complaint # [redacted] from the Revdex.com
regarding your account with Vitier Beauty
I apologize but I am not able to assist you with any orders you made with any
companies other than ours
",sans-serif">
We
take complaints very seriously and we hope this response will provide you with
additional information. We received your order on August 11,
The terms of the offer
that you agreed to at the time of your order clearly state that you were to
have a day trial period starting from the date of your order processing in
which you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $Shipping and Handling)If you feel Vitier Beauty is not
for you, you can cancel within days from today to avoid the purchase price
of up to $and enrollment in the auto-shipment programdays after you
start your trial and every days after, we will send you a fresh 30-day
supply of Vitier Beauty and charge you $You may cancel at any time by
calling Customer Service at 888-364-7963.
These
terms were presented to you in multiple places on our website when you ordered
our productAdditionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offerWhen a customer checks that box we must assume that
they have actually read what they are agreeing toIf there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on August
25,
The
first time we heard from you regarding the cancelation of your account was on
August 28, when you canceled your account with a representativeYour
account
was immediately canceled and you have not received any shipments or charges
since then
As a
courtesy, we have provided you with a full, immediate refund of $and
request you send the product back
Please
write the RMA number on the outside of the shipping packageYour return
must be received by October 1, You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
[redacted]

Ms[redacted],
">We recently received your complaint # [redacted]
from the Revdex.com regarding
your account with Vitier BeautyWe take
complaints very seriously and we hope this response will provide you with
additional information. We received your order on July 6,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By placing your order today you'll be shipped
via USPS a bottle of anti-aging skin serum (just pay $Shipping and
Handling)If you feel Vitier Beauty is not for you, you can cancel within
days from today to avoid the purchase price of up to $and enrollment in
the auto-shipment programdays after you start your trial and every days
after, we will send you a fresh 30-day supply of Vitier Beauty and charge you
$You may cancel at any time by calling Customer Service at 888-[redacted].
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offerWhen a customer checks that box we must assume that
they have actually read what they are agreeing toIf there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you
According
to our records the first contact we had requesting the cancelation of your
account was on July 7, over our automated voice systemAt the time you
canceled your account, we offered to issue you a return merchandise
authorization number so you could return your shipment to avoid any further
charges or a special discounted price to keep the product. You opted to
keep the product for a onetime fee of $to avoid returning our productWe
processed that charge the same day and you will not receive any other shipments
or charges
You then called back and
spoke with a representative the same dayOur representative made every effort
to assist you with a refundWe have provided you with a full, immediate refund
of $and requested you send the product back
Please
write the RMA number [redacted] on the outside of the shipping packageYour return
must be received by August 7, You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
[redacted]

Dear Sir or Madam;I just wanted to write and say thanks for all of your help with my complaint about Vitier Skin Products. Wow, I am so grateful to you and so impressed with the speedy results of filing a claim with your office.I filed the complaint with your department on a Sunday and the company had emailed me within 2 days to tell me that they (VERY unhappily I should add) would be crediting my account for the purchase price of the items, which had been returned to them in the prior month.The credits have just appeared on my credit card statement. I am so deeply appreciative that you saved me from a really expensive scam operation.Sincerely,[redacted]

Ms. [redacted],
 
We recently received your
complaint # [redacted] from the RevDex.com regarding your account with Vitier Beauty.
I apologize but I am not able to assist you with any orders you made with any
companies other than ours.
 
We take complaints...

very
seriously and we hope this response will provide you with additional
information.  We received your order on April 18, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order
page you were provided with the following information:
 
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not
for you, you can cancel within 14 days from today to avoid the purchase price
of up to $89.97 and enrollment in the auto-shipment program. 45 days after you
start your trial and every 30 days after, we will send you a fresh 30-day
supply of Vitier Beauty and charge you $89.97. You may cancel at any time by
calling Customer Service at 888-364-7963 . 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $89.97 on May
2, 2015. You were then enrolled into our monthly shipment program and received two
additional packages at the cost of 89.97.
 
The first time we heard from
you regarding the cancelation of your account was on July 3, 2015 when you
canceled your account with a representative. Your account was immediately
canceled.
 
As a courtesy, we have
provided you with a full, immediate refund of $89.97 and request you send the
product back.
 
Please
write the RMA number 303793245536427 on
the outside of the shipping package. Your return must be received by August 8,
2015. You may return your product to:
 
P.O.
Box 25380
Santa
Ana, CA 92799
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Not sure how else to keep you in the loop. They have tried to refund me a percentage of the amount. I want to return this product and get a full refund.. Thank you

Ms. [redacted], 
 
We recently received your
complaint # [redacted] from the RevDex.com...

regarding your account with Vitier Beauty. We take complaints very seriously and we hope this
response will provide you with additional information.  We received your order on June 22, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order page you were provided with the
following information:
 
By placing your order today you'll be shipped via USPS a
bottle of anti-aging skin serum (just pay $4.97 Shipping and Handling). If you
feel Vitier Beauty is not for you, you can cancel within 14 days from today to
avoid the purchase price of up to $89.97 and enrollment in the auto-shipment
program. 45 days after you start your trial and every 30 days after, we will
send you a fresh 30-day supply of Vitier Beauty and charge you $89.97. You may
cancel at any time by calling Customer Service at 888-364-7963. 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service team
and they would have been happy to assist you.
 
Since we did not hear from
you during your trial period, you were charged $89.97 on July 6, 2015.
 
The first time we heard from you
regarding the cancelation of your account was on July 6, 2015 when you canceled
your account over our automated system. Your account was immediately canceled
and you have not received any shipments or charges since then.
 
You then called in and spoke
with a representative the same day. We reminded you of the terms of the offer
that were agreed to at the time of your order and offered a 50% refund on your
charge in lieu of returning the product for a full refund.  You accepted that offer and a refund of $44.99
was issued on July 6, 2015.
 
You were only ever charged in
the amount of $89.97 by our company. If there are charges from another company,
you would need to contact them directly. Your account remains canceled and you
will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Ms[redacted],
We recently received your complaint from the
Revdex.com regarding your Vitier Beauty accountWe take complaints
very seriously and we hope this response will provide you with additional
informationAccording to our records, we received your
initial order on March
26,
After review of your account, it appears
you were due a refund but unfortunately our CRM system did not post to your
account, even though our other records indicated it had beenWe have gone
ahead and issued you a full refund for the May charge of $91.94, and we sincerely apologize for
any inconvenience this has causedIf you do not see it posted to your bank account within 5-business days please call our customer service at 888-364-so that we may send you a refund via check
Again, we apologize for any inconvenience this may have caused
Vitier
Beauty
Customer
Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The letter I received from Vitier is a bunch of malarkey. Nowhere on the internet add said call and cancel or be charged $175.00 for the two products. It said trial products for 10.94 for shipping and handling. If the add had any of the things they said they had with the add, I would not have placed an order. The letter said I had to cancel within 14 days. When I talked to one of the reps, they said I had 30 days. to cancel . The letter is a lie about what the add said.The was nothing in the terms and conditions that I would be charged more. Vitier is a scamming, fake company. They most likely came up with al these terms and conditions after hundreds of complaints.                                  �...⇄ [redacted]

Ms[redacted]
We recently received your complaint from the Revdex.com regarding
your Vitier Beauty accountWe take complaints very seriously and we hope this
response will provide you with additional informationAccording to our
records, we received your
order on May 30,
The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a trial
period starting from the date of your order in which you could cancel your
account to avoid further chargesThe following was displayed directly next to
where you entered your credit card information:
Terms and Conditions:
By clicking the "Rush My Order" button, you represent that you are at
least eighteen (18) years of age and have read and agreed to the Terms and
Conditions including the Arbitration and Waiver of Class Action, and Privacy
PolicyUpon placing your order today you'll be shipped a days supply of
Vitier Beauty (Just Pay S&H of $4.97)If you feel Vitier Beauty is not for
you, cancel within days from today to avoid the purchase fee of $and
enrollment in the auto-shipment program which sends you month supply every
days starting days after your trial period at the low price of $+
$s&h per monthYou will be charged on same card provided todayFor
further information or to cancel anytime, call 888-364-Please note that
prepaid credit cards are not acceptedPlease use a valid Visa, Mastercard, or
Discover credit card or debit card when purchasing
You also agreed to the same terms
and conditions for Vitier Eye of an amount of $When you ordered the
product you also checked a box indicating that you agreed to the terms of the
offerWhen a customer checks that box we must assume that they have actually read
what they are agreeing toIf there was any confusion with the terms you could
have called our customer service team and they would have been happy to assist
you
Since you did not cancel during
your trial period, you were charged $for your Vitier Eye and $for
your Vitier Skin on June 13, A month later there had still not been a
cancellation request received and your second shipments were dispatched July 13,
at the same price
The first time we heard from you
regarding the cancelation of your account was on July 16, after you had
already been charged for your second Vitier shipmentsYour account was immediately
cancelled and you have not received any shipments or charges since then
You spoke with a representative
multiple times and eventually a supervisor, who gave you return instructions
We have received your two July shipments, and have refunded your orders for a
full refund of $for the Vitier Eye July shipment and $for the Vitier
Skin July shipmentYour account remains cancelled and you will not receive any
further shipments or charges
We hope this resolves your
concernIf you have any further questions or need assistance please contact
our customer service department at 888-364-
Vitier
Beauty
Customer
Care

Ms. [redacted], 
 
We recently received your
complaint # [redacted] from the RevDex.com regarding your account with Vitier Beauty. We take complaints very seriously and
we hope this response will provide you with additional...

information.  We
received your order on July 8, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order
page you were provided with the following information:
 
By placing your order today you'll be shipped
via USPS a bottle of anti-aging skin serum (just pay $4.97 Shipping and
Handling). If you feel Vitier Beauty is not for you, you can cancel within 14
days from today to avoid the purchase price of up to $89.97 and enrollment in
the auto-shipment program. 45 days after you start your trial and every 30 days
after, we will send you a fresh 30-day supply of Vitier Beauty and charge you
$89.97. You may cancel at any time by calling Customer Service at 888-364-7963. 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Since we did not hear from
you during your trial period, you were charged $89.97 on July 22, 2015.
 
The first time we heard from
you regarding the cancelation of your account was on July 24, 2015 when you
canceled your account with a representative. Your account was immediately
canceled and you have not received any shipments or charges since then.
 
We reminded you of the terms
of the offer that were agreed to at the time of your order and offered a 30%
refund on your charge in lieu of returning the product for a full refund. 
You accepted that offer and a refund of $31.49 was issued on July 24, 2015.
 
As a courtesy, we went ahead
and refunded you the remaining balance of $58.48 that same day.
 
Your account remains canceled.
 
Sincerely,
[redacted]

Hi [redacted],
Terribly sorry for the experience you had with our customer support team.  I have issued you a full refund on all charges to your card. 
If there's anything else I can do please email us directly at...

**@Vitiereye.com 
Thank you!

Ms. [redacted], 
 
We
recently received your complaint # [redacted]...

from
the Revdex.com regarding your account with Vitier Beauty. I apologize but I am not able to assist
you with any orders you made with any companies other than ours. We take
complaints very seriously and we hope this response will provide you with
additional information.  We received your order on May 31, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which you
could cancel your account to avoid further charges.  On your order page
you were provided with the following information:
 
By placing your order today you'll be shipped via USPS a bottle of
anti-aging skin serum (just pay $4.97 Shipping and Handling). If you feel
Vitier Beauty is not for you, you can cancel within 14 days from today to avoid
the purchase price of up to $89.97 and enrollment in the auto-shipment program.
45 days after you start your trial and every 30 days after, we will send you a
fresh 30-day supply of Vitier Beauty and charge you $89.97. You may cancel at
any time by calling Customer Service at 888-364-7963. 
 
These
terms were presented to you in multiple places on our website when you ordered
our product. Additionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to.
 
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offer. When a customer checks that box we must assume that
they have actually read what they are agreeing to. If there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $89.97 on
May 17, 2015, and were sent one additional package after that at the same cost.
 
The
first time we heard from you regarding the cancelation of your account was on July
20, 2015 when you canceled your account with a representative. Your account was
immediately canceled and you have not received any shipments or charges since
then.
 
Our
representative made every effort to assist you with a refund. We have provided
you with a full, immediate refund of $94.94 ($89.97 + $4.97 s&h.)
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Ms. [redacted], 
 
We recently received your
complaint # [redacted] from the Better...

Business
Bureau regarding your account with Vitier
Beauty. We take complaints very seriously and we hope this response will
provide you with additional information.  We received your order on August
15, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
14 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order
page you were provided with the following information:
 
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not
for you, you can cancel within 14 days from today to avoid the purchase price
of up to $89.97 and enrollment in the auto-shipment program. 45 days after you
start your trial and every 30 days after, we will send you a fresh 30-day
supply of Vitier Beauty and charge you $89.97. You may cancel at any time by
calling Customer Service at 888-364-7963 . 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $89.97 on August
29, 2015.
 
The first time we heard from
you regarding the cancelation of your account was on September 1, 2015 when you
canceled your account with a representative. Your account was immediately
canceled.
 
As a courtesy, we have
provided you with a full, immediate refund of $89.97 and request you send the
product back.
 
Please
write the RMA number [redacted] on the outside of the shipping package. Your return
must be received by October 9, 2015. You may return your product to:
 
P.O.
Box 25380
Santa
Ana, CA 92799
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi"> 
 
Ms.
[redacted], 
 
We recently received your
complaint # [redacted] from the RevDex.com regarding your account with Vitier
Beauty. We take complaints very seriously and we hope this response will
provide you with additional information.  We received your order on May
27, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a 14
day trial period starting from the date of your order processing in which you
could cancel your account to avoid further charges.  On your order page
you were provided with the following information:
 
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $4.97 Shipping and Handling). If you feel Vitier Beauty is not for
you, you can cancel within 14 days from today to avoid the purchase price of up
to $89.97 and enrollment in the auto-shipment program. 45 days after you start
your trial and every 30 days after, we will send you a fresh 30-day supply of
Vitier Beauty and charge you $89.97. You may cancel at any time by calling
Customer Service at 888-[redacted] . 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $89.97 on
June 10, 2015.
 
The first time we heard from
you regarding the cancelation of your account was on June 12, 2015 when you
canceled your account with a representative. Your account was immediately
canceled.
 
As a courtesy, we have
provided you with a full, immediate refund of $89.97 and request you send the
product back.
 
Please
write the RMA number [redacted]
on the outside of the shipping package. Your return must be received by July 19,
2015. You may return your product to:
 
P.O.
Box [redacted]
Santa
Ana, CA 92799
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]

Update:  On 5/7/15 Vitier took another $91.94 from my checking account and this was totally unauthorized, not to mention I did not receive anything from them.  Please add the additional $91.94. to the $175.94 for my refund from them! Thank you, [redacted]

Ms. [redacted], 
 
We recently received your
complaint # [redacted] from the RevDex.com regarding your account with Vitier
Eye. We take complaints very seriously and we hope this response will
provide you with additional information.  We received your order on July
28, 2015.
 
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
15 day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges.  On your order
page you were provided with the following information:
 
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $5.97 Shipping and Handling). If you feel Vitier Eye is not for
you, you can cancel within 15 days from today to avoid the purchase price of up
to $85.97 and enrollment in the auto-shipment program. 45 days after you start
your trial and every 30 days after, we will send you a fresh 30-day supply of
Vitier Eye and charge you $85.97. You may cancel at any time by calling
Customer Service at 888-549-1386. 
 
These terms were presented to
you in multiple places on our website when you ordered our product. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $85.97 on
August 11, 2015.
 
The first time we heard from
you regarding the cancelation of your account was on August 12, 2015 when you
canceled your account over our automated voice system. Your account was
immediately canceled, however, we had never heard from you to request a refund.
 
As a courtesy, we have
provided you with a full, immediate refund of $85.97 on the full charge and
request you send the product back.
 
Please
write the RMA number [redacted] on the outside of the shipping package. Your return must be received by
October 9, 2015. You may return your product to:
 
P.O.
Box 25380
Santa
Ana, CA 92799
 
Your account remains canceled
and you will not receive any further shipments or charges.
 
 
Sincerely,
[redacted]