Vivint Solar

Complaint: [redacted]
I am rejecting this response because: It is now December 5th and Vivint finally sent an inspector to my home to survey the damage. The inspector ask me why did I wait so long to have them come? Funny I was wondering the same thing. Why did Vivint wait so long to send out an investigator? I am currently waiting to hear from Vivint after they review the inspectors report.
Sincerely,
[redacted]

Vivint Solar is continuing diligent efforts to find the best possible solution to this customer's concerns. Although the issues are not yet full resolved, we expect a solution to be found shortly.

Vivint Solar has reached out to the customer to come to a resolution regarding the account. The customer has decided to move forward with a different avenue to come to a resolution. Our Vivint Solar Representatives will be working on the account to come to a resolution within the terms of the contract.

Vivint Solar had difficulties in contacting the new owner of the home as it was purchased to be a rental property and the owner does not live in the area.  After working with the new home owner's property manager Vivint Solar was recently able to fully complete the transfer.  The original...

homeowner will be refunded the two and a half months for which she was billed.

Vivint Solar has contacted the customer on 7/6/2017 leaving direct contact information to be reached for assistance to resolution. Vivint Solar is currently awaiting necessary part to be replaced to arrive from manufacturer.

We are currently working with the customer and have an accepted plan of resolution in action.  We will continue to work to improve the customer's experience with Vivint Solar moving forward.

Vivint Solar completed an appointment at our customers home on 3/14/17.  The system is producing as designed and everything is in working order.

Vivint Solar presented an offer for resolution to the customer and are currently awaiting a response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Not surprisingly, I received no phone call or other contact from Vivint on 4/5/16, as promised in their last response. There is also an update to the complaint. I have had yet another billing concern with them, just last week. I checked my balance online on Tues 3/29/16, which showed a $0.00 balance due. I then later in the day received an email stating my acct was past due. I checked online again, and it still showed a $0.00 balance due. I called Vivint billing, and they said that past due balances don't show up in the "balance due" amount. When I asked how I would then know if I had a past due balance, they said I would have to select the "make payment now" function on their website to see the past due amount. I asked how this makes any sense, as why would anyone make a payment when the balance due is listed as $0.00? They stated this is how their website works.
I was then told the balance due was approx. $5 after my March bill was credited the $2.06 from the fraudulent February bill. This came as a surprise to me as just a week earlier my account balance (of just over $7) did not reflect that credit AND I had been told previously the $2.06 would be refunded to me as a check, not an acct credit. I then asked why Vivint didn't just auto-pay the balance with the bank acct they had on file. They said they disabled this on my acct per my request. When I stated that a billing supervisor told me in February that auto-pay from my bank acct could NOT be disabled as it was in my contract with Vivint, my wife and I proceeded to go to our bank to begin the process of opening a new bank acct and begin moving direct deposits and such to this new acct in order to close out the one Vivint billing had on file. I made it clear to this supervisor that this was my intention since Vivint couldn't cancel the monthly auto-pay. Why did she not tell me that she WAS going to disable it?!? This would have saved my wife and I MUCH aggravation in opening/closing bank accts. I then told a billing manager on that date (3/29) that I wanted my acct terminated and all equipment removed from my house. He said he had no authority to do so, but would have someone contact me about my request (demand). As of 4/1/16 (72 hours later) I had no contact from them, so I sent an email to [redacted]@vivintsolar.com to inform them that as I had received no contact in 72 hours to my request to speak to a supervisor, and no direct contact in over a month regarding this Revdex.com complaint (only promised to contact me for a resolution), that I would make no payments to Vivint for any services or goods rendered, and that the only resolution I will accept is complete termination of the contract and removal of all Vivint Solar equipment from my home.
I then received this update to the Revdex.com complain on 4/5/16 promising a contact on the same date. It is now 4/6/16 and still no contact.
I remain firm on my only resolution being complete termination of this contract and removal of all Vivint Solar equipment from my home. I have dealt with your company for approx. 9 months, and every step along the way has been mishandled and outright bungled by your company, from install onwards (as outlined in my original Revdex.com complaint). There have been 2 billing cycles with your company so far: one lead to an outright fraudulent charge, and the second to an acct past due notice that doesn't appear on your website. I have ZERO intentions of dealing with this aggravation on a monthly basis for the next 20 years. I expect Vivint to do the honorable and just action and accept my request (demand) for termination of contract and removal of all equipment from my home.
I sincerely hope you will ACTUALLY contact me this time, as opposed to yet another promise to do so with no action.
Sincerely,
[redacted]

Vivint Solar and the customer will work on an agreed upon resolution withing the terms of the agreement, once the service appointment has been completed.

Vivint Says the system is producing correctly however I received another large electric bill for January. And the system here on my property shows that 13 out of the 16 panels are reporting. Also the contact person at Vivint sent me this same information in an email and said this is his last week with Vivint. Seems along with their product which does not work properly based off the information they gave me to look and review my systems production, their workers come and go as well. This is the third time I’ve been told the person reviewing my account is leaving Vivint. There is a disconnect between what the system on my property is showing and what Vivint is trying to show me. I want the proper clarification and if in fact my panels are not workin I want them fixed and my account properly credited.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have received a partial refund of the amounts withdrawn from my account.  However, after the...

company told me over the phone that they were stopping a payment from being pulled from my account for January so they can locate the problem, I received an email from them today about a past due amount.   In January, a payment of $51.82 was withdrawn from my checking account and applied to the same unknown account that the prior double payments were applied to.  My billed amount for January was supposed to be $46.14.  As far as I am concerned, I have over paid my account and should have nothing past due.  This is not how a company should do business.  This has caused nothing but stress and aggravation, on top of cause an extreme financial hardship on a family already on a tight budget with 3 small children.  I am appalled by this company's billing practices.  I am truly upset that I have been made to feel that I am late on a payment.  This email was a true insult. 
Sincerely,
[redacted]

Vivint Solar has been able to make repairs to the customers home. There are some remaining repairs that are being addressed. Vivint Solar and the customer are working with another 3rd party contractor to complete the remaining repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with a conditional signature as described in my contractual response.
Sincerely,
[redacted]

Vivint Solar has reached out to the customer regarding their complaint on 11/29.  Vivint Solar has reached out to Fleet Performance regarding the system. Vivint Solar will continue to reach out to the customer and keep her updated to come to an amicable resolution within the terms of the agreement.

Vivint Solar has spoken with the customer, and explained our Production Guarantee. We have explained that the annual production will be reviewed after one year of service, and if the system has failed to produce what was guaranteed, then the customer will receive a check for the difference. We have...

also issued the customer a $100.00 credit as goodwill for the frustration.

A Representative from the Executive Resolutions team has attempted contact with the customer to address their concerns. Vivint Solar will continue to work with the customer until their concerns have been resolved. We will make another attempt on 10/2 to communicate with the customer.

Vivint Solar has provided the necessary information, per the terms of the agreement, to the parties involved and are currently in contact with the customer.

Complaint: [redacted]
I am rejecting this response because:I asked in...

the email I sent to Vivint @[email protected] on 9/25/2017 to be contacted back regarding the inability to access my account via their website.  In this email I attached an email that was sent earlier that day on 9/25/2017 asking about my invoices for July, August and September since I cannot access them.  I was also inquiring about the credits I was to receive for my system being off for the entire month of July.  No one has responded to either email to date.  When I did call, I was told my credits would be cumulative starting in October.  I was told previously that the credits would reflect on September's invoice.  There are conflicting statements being made.  I would like to see my invoices for July, August and September but am unable to access them via the website.  I have asked several times for assistance with this.  I feel that my requests are just ignored yet I am called constantly by the billing department (automated) regarding my balance.
Sincerely,
[redacted]