Vivint Solar

Vivint Solar is currently in communication with the customer regarding the complaintVivint Solar and the customer have come to an agreement in regards to a resolution to the roof repairs.?

At Vivint Solar it is our practice to provide the best-in-class experience to our customersAs a result of that, we have been in continual contact since Mr [redacted] has posted his concernWe have on that same day called Mr [redacted] with an appointment in hand so that he would be able to accomplish his home repairsAdditionally, we followed up on his concern that our techs may not show up at the designated time window, and insured that they would be there at the specified timeAs a company, we want to ensure that we are providing excellent customer serviceIn Mr [redacted] ’s response to our follow up with the techs he had indicated that our techs were great, courteous and diligent as local Vivint has been all along We have been upfront with Mr [redacted] throughout this process and have followed up with all his concernsAs part of Mr [redacted] ’s posted concern, he requested that we refund him a portion of the required fee for the time and effort that he has worked on attaining an appointmentAs a part of pursing customer excellence, we have offered him $as part of going above and beyond in customer serviceNow, Mr [redacted] has replied that our offer was not sufficientAlthough it is not requisite that a refund be issued, Vivint solar will reach out to our billing department to inquire if an additional $can be refunded to Mr [redacted] Vivint Solar will continue to work with Mr [redacted]

Complaint: [redacted] I am rejecting this response because: It is now December 5th and Vivint finally sent an inspector to my home to survey the damageThe inspector ask me why did I wait so long to have them come? Funny I was wondering the same thingWhy did Vivint wait so long to send out an investigator? I am currently waiting to hear from Vivint after they review the inspectors report Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: it is still pending final resolution The company is working with us Sincerely, [redacted]

Vivint Solar has spoken with the customer and clarified the invoice that they receivedThe request to resolve the billing concerns was submitted to the incorrect department, and subsequently, another invoice was sent to the customerThat has since been resolved, and because of the nature of the situation, a goodwill credit was given to the customerThe specialist assigned to the account will be monitoring the system for the time being to ensure system operations, and will reach out to the customer on or before Wednesday, December 20th with an update.?

Complaint: [redacted] I am rejecting this response because: This is the same response I have heard from them since June.I continue to hear the same thing, with no action taken Sincerely, [redacted]

? Complaint: [redacted] I am rejecting this response because: ? Vivint solar states that they are still waiting for a response from their "fleet" performance team.Still I am waiting for the proper credit to my account and while they stall and wait I have late charges or fees that should not be.All is needed is some good business practices then this kind of matter should t happen? ? Responding also due to the time constraints on this matter of calendar days to respond? Matter is still not resolved Sincerely, [redacted] ***

Vivint Solar has contacted the ComplainantWe are currently working towards a satisfactory resolution

There are panels at the home, out of the panels are not operating correctly, the remaining panels however are working correctly The solar system is currently producing power, the power being produced is less than the system was designed for because the problem panels The billing system will automatically credit the billing account if any overcharges exist, the billing system will check the actual production versus the billed for production once the service call has been completed on 5/23/ A small goodwill compensation offer will be offered to the customer for the inconveniences she has faced regarding the system reliability, this goodwill offer will be offered once all system issues are resolved Regarding the radiation, as previously stated, a certified professional is going to need to visit the site and provide a professional analysisAll equipment at the home has undergone strict testing with the proper solar industry authorities

We have reached out to the customer and discussed her concernsWe will be working with the customer and our service department to resolve her concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although all of my complaints against this company have not been resolved, I will agree that the animal guards were installed however it is unknown if it was installed correctly? I wish that there was something you could do about the way the company is run and the deception that is allowed by most employees.I would like to thank the Revdex.com for the assistance in resolving this matter as I have no doubt that nothing would have been done without your help Sincerely, [redacted]

A technician from Vivint Solar went to the customers home on 04/25/16, and performed a software updateThe customers system is working and producing power as of this date

Vivint Solar contacted the customer on 9/to discuss the complaintThe Customer was unavailable, so a voicemail was left requesting a return callVivint Solar's Billing department spoke with the customer and is addressing their billing concernVivint Solar cancelled the automatic payments until the issue is fully resolved The October invoice will reflect the correct amount due

Vivint Solar has spoken with the customer and resolved all outstanding complaints to the customers satisfaction

Complaint: [redacted] I am rejecting this response because: They sent the same response to us a week ago and this is the same response that we've been getting for the lastseveral months We are so very tired of their inability to handle our account We do not want to cancel our complaint and we do not want a mediatoryet This situation is ridiculous A complaint has also been filed with our Attorney General's Office Sincerely, Michael M***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ? After speaking with Jeanette J [redacted] at Vivint solar, I am hoping for a reimbursement of damage to my home caused by leaking solar panels and proper reinstallation of solar panels!!?

Complaint: [redacted] I am rejecting this response because: I just received an email from your office saying that this matter has been closed.Apparently the company involved, Vivant Solar, stated they reached out to me but got no response This is completely untrue Vivant solar sent me one email which I can forward to you They simply said they had received the complaint and would like to resolve it I responded in an email again reviewing the issues and concerns This was more then a week ago and they have not responded to me!I am in no way satisfied with this and it is just another example of the company not following through.Please contact me.Thank you[redacted] Sincerely, [redacted] ***

Customer has been contacted with regards to her concerns and her concerns have been addressed and resolved.?

Vivint Solar submitted the request for Permission to Operate the system to the customers Utility company on 07/17/Vivint Solar will notify the customer once the Utility company has granted Permission to Operate

Complaint: [redacted] I am rejecting this response because: The solar system design was to include that last months July, August and Sept of energy usedWe were in the middle of putting the pool in when the salesman approached us and he recommended waiting to sign contract after the pool was done so that the months of cleaning pump energy used could be included in calculation of the solar system..So we didHe also stated that more panels could be added if needed in the futureThe installers left room to add panels, the district manager also confirmed that more panels can be addedWe also discovered that [redacted] charges only cents per kWh on the barn the second system in on itBut we are paying Vivint cents per kWhNo savings at all! We were fully aware that the solar system would not be used to heat the pool/ jacuzziThe pool can not be heated and PROPANE is used to heat the jacuzzi.The solar system does not heat the poolThe installation of the solar system was delayed to take into account the months of energy use, running the cleaning pumpNot HeatWe understood thatThe workout team supervisor admitted on the phone the system did not include the last months of energy use in the calculation and offered a 20% payout for the next yearsThey refused to put offer in writing and explain why this was a fair offer considering we have the contract for years not just We do not accept there response is again untrue and unfair Sincerely, [redacted]