Vivint Solar

Our billing department reached out to the customer and spoke with them concerning their issuesHe walked them through the inquiry and how to set up billing statementsBilling will await a call back to confirm information to finalize billing information so that the issue can be resolved
Additionally have reached out to the customer to confirm that this has been resolved and awaiting their response.

Vivint Solar has spoken with the customer and have come to a satisfactory resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are not moving on in the process because of VIVINTThe lender will not fund the loan because of vivints greediness charging dollars for a less than stellar systemThanks to VIVINT this deal is bombing Shows what type of company they really are.

Vivint Solar has made no unauthorized inquiries to the complainants creditThe complainant provided verbal permission on 08/08/to qualify him for a Solar TransactionThe complainant will receive a refund check in the amount of $1.00, within the next 7-business days

Vivint Solar has reached out to the customer and is working to provide a resolution for themWe will continue to work with the customer until all system issues have been addressed and resolved

Vivint Solar is currently in communication with the customer regarding the complaintWe have mutually agreed upon a resolution within the terms of the agreement

Vivint Solar has reached out to the customer and has scheduled an appointment to get the customer's system online

Vivint Solar is in communication with the customer and are working to reinstall the panels for the customerWe are currently waiting for additional parts to arrive in the local warehouse to be able to install the panels for the customerA billing credit was applied to the customer's account to
reflect the bill that the customer received for OctoberVivint Solar will ensure that billing is paused until the panels have been reinstalled

Vivint Solar has been working with the customer toward a resolutionWe have offered a resolution within the terms and conditions of the agreement that would resolve any further delays with regard to obtaining permission to operate

Vivint Solar has attempted to contact the customer on 8/regarding their complaintWe were unable to speak with the customerThe customer was provided with direct contact information and information regarding their refinance

Vivint Solar has spoken with the customer regarding the incentives he claims were promised by the sales representative. When asked to provide the document pertaining to the agreement between the customer and the sales rep, the customer could not provide such information. Vivint Solar
will continue to work with the customer if they can provide a copy of documentation we have requestedAdditionally, the customer can access their production reports via the online account center on VivintSolar.com

Vivint Solar attempted to reach out to the customer on 02/27/and then again on 03/02/to discuss compensation with the customerA voicemail was left on 03/02/18, which provided direct contact information for the Specialist that is assigned to the caseVivint Solar will continue to try and
contact the customer to resolve their concerns.

Vivint Solar has made attempts to rectify the customer's complaintThe customer stated on 6/7/and 6/14/that he has obtained an attorney and has not provided any further informationVivint Solar has not received any documents from an attorney to move this forward

Vivint Says the system is producing correctly however I received another large electric bill for JanuaryAnd the system here on my property shows that out of the panels are reportingAlso the contact person at Vivint sent me this same information in an email and said this is his last week with VivintSeems along with their product which does not work properly based off the information they gave me to look and review my systems production, their workers come and go as wellThis is the third time I’ve been told the person reviewing my account is leaving VivintThere is a disconnect between what the system on my property is showing and what Vivint is trying to show meI want the proper clarification and if in fact my panels are not workin I want them fixed and my account properly credited
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar is continuing diligent efforts to find the best possible solution to this customer's concernsAlthough the issues are not yet full resolved, we expect a solution to be found shortly

Vivint Solar is currently in communication with the customer regarding the complaintWe are working on an agreed upon resolution within the terms of the agreement

Complaint: ***
I am rejecting this response because: It is now December 5th and Vivint finally sent an inspector to my home to survey the damageThe inspector ask me why did I wait so long to have them come? Funny I was wondering the same thingWhy did Vivint wait so long to send out an investigator? I am currently waiting to hear from Vivint after they review the inspectors report
Sincerely,
*** ***

We have contacted *** ***, and have reviewed the process of what needs to happen in order to receive permission to operateWe offered a solution to help with his situation and he has agreed to allow us to finish the project