Vivint Solar

Vivint Solar attempted to contact the customer to discuss their complaint via telephone on 10/26/17, we were able to leave a voicemail. Additionally, Vivint Solar is has submitted a request for the credit inquiry

The system has begun to produce power and should reliably function from here on Vivint Solar has received all necessary permissions from the local utility company and city to operate the system The release document for the home refinance has been sent to the mortgage company There should be no issues with the refinance of the home, please let us know if you continue to experience issues We are happy to assist however we can

Vivint Solar has confirmed that the remainder of the compensation being sent to the customer is still on it's way and should be received by him shortlyThe remaining issue lies within the customer's unwillingness to turn on his solar systemTo avoid any unsatisfactory outcomes in accordance with the agreement that he signed, he will need to turn it on.

It is a grey area. As stated in my previous email, Vivint has made a proposal to resolve the matter and we are reviewing their proposal.** *** ***

Vivint Solar called the customer on 9/to address their concernsVivint Solar will be refunding any billing errors with invoices the customer has received to this pointVivint Solar will be providing additional compensation to the customer as goodwill

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable. Although the W-and Wavier forms were emailed to Vivint Solar (3) three times, they refused to fill out the pertinent paperwork to proceed with the removal of the panelsI had to request in writing to my mortgage company to make an exception to release the monies in order to get my roof repaired, as Vivint Solar was refusing to fill out the paperworkWhich this process was requested from each contractor.
Sincerely,
*** ***

Vivint Solar has processed the customers request for his refundThe customer was notified today 07/25/17, of the details regarding his requested refund.

Complaint: ***
I am rejecting this response because: Though I now have someone calling to address the issue with me, there have been no actual steps taken to remedy the situation There has still been no one sent
to my home or any refund given for the months where they estimated bills when my system was not even turned on There is not yet any urgency on their part to make this right, though at least the person calling me is more polite He said all the right things but still no actual solutions have been given
Sincerely,
*** ***

Vivint Solar has reached out to the customer and is working to provide a resolution for themWe will continue to work with the customer until all system issues have been addressed and resolved

Vivint Solar has got the system back online for the customerWe are working together on a resolution regarding compensation

Vivint Solar is currently working with this customer and making efforts to find a solutionVoiding an agreement requires a process of approval, cost-evaluation, etcbefore a decision is madeWe will keep the customer informed as we work through this process

Vivint Solar is in the process of investigation the complaintWe will reach out to the customer to address their concerns

Vivint Solar spoke with the customer on 12/29/and confirmed all necessary fixes have been completed, gave the next steps for progress, and confirmed the date for Final Inspection.

Vivint Solar is currently working to contact the customerWe have submitted their request to those in authority to review and provide a solution, within the terms of the signed agreement on file, taking into consideration the customer's concerns.

Complaint: ***
I am rejecting this response because: I attempted to return the
call of the representative, Miranda K***, on 3/13/18, during the hours provided to me in the voicemail. I attempted to call twice, and there was NO option for me to leave a voicemail for MsK***. I then contacted the main customer service line, requested MsK***'s email after the customer service representative could not reach MsK***, and have emailed MsK*** twice, once on 3/13/and once on 3/14/18, also during the business hours she gave me in her voicemail. I have received NO response. This matter is in no way resolved, and NONE of my complaints have even begun to be addressed. I prefer this company to contact me via email so that all communication is in writing
*** ***

Vivint Solar has explained to the customer they have a PPA Vthat doesn’t allow to purchase the system until year The customer has the option to do a Prepayment, where they prepay for all the energy the system is estimated to produce for the length of the contractThe customer will no longer have to pay Vivint Solar for production of the system; Vivint Solar will maintain and monitor the system for the length of the twenty (20) year contract.

Vivint Solar's Home Damage department is continuing to work with the customer and the third party contractor to get the repairs to the home completed as quickly as possibleWe are currently waiting for the contractor to submit the most recent bid to us, so we can have it approved, and move forward
with the repairs

Vivint Solar has spoken with the customer, regarding the billing matterVivint Solar has submitted to have the customers billing account creditedWe are still in the process of finalizing a resolution for any outstanding concerns.

Complaint: ***
I am rejecting this response because: I just got back from MexicoI will try calling and see If the $PGEbill can be resolved.
Sincerely,
*** ***

We have called our customer and were unable to get through to a voicemail or live person while calling We will continue attempting to get in contact with our customer.