Vivint Solar

Vivint Solar is in the process of obtaining bids for roof repairsWe have agreed to repair the roof sections where the additional panels were installedWe will continue to work with the customer until this matter has been resolved

Vivint Solar has spoken with the customer and is currently conducting an investigation into the customer's claimsVivint Solar will remain in communication with the customer until their concerns have been addressed.

[A default letter is provided here which indicates your
acceptance of Arbitration If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessarySincerely,*** ***

Vivint Solar has reached out to the customer to discuss their concerns and a specialist has been assigned to work with them directly through this processThe Specialist and the customer have spoken and have a plan of action set to come to a resolution within the terms and conditions of the
agreement

Vivint Solar was able to provide repairs to the customers homeCustomer has expressed concerns with the after initial repairs were madeVivint Solar has reached out to a third party contractor to satisfy the concerns of the customer

Vivint Solar has spoken with the customer regarding the incentives he claims were promised by the sales representative. When asked to provide the document pertaining to the agreement between the customer and the sales rep, the customer could not provide such information. Vivint Solar
will continue to work with the customer if they can provide a copy of documentation we have requestedAdditionally, the customer can access their production reports via the online account center on VivintSolar.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Vivint responded to me and has satisfactorily met its responsibility as far as the complaint resolutionSpecial resolution representative Derek was very helpful and always fulfilled the timeline promises and while the dollar amount I requested for my time, effort and inconvenience was not met they still gave me 1/of it.
Sincerely,
*** ***

Vivint Solar installed a solar panel system on the home after an onsite inspection and survey was completed involving sun-eyes, measurements, photos, and a physical inspection of the roof and rafters themselves The system was designed and approved by a CAD technician and then passed a final review Finally, the actual installers performed a pre-installation walkthrough on the roof All these inspections and reviews were not only done to provide the most accurate and personalized solar panel system, but to make sure that the system could be safely installed and not cause any damage to the home or any leaks in the roof The solar system has been on this customer's roof for some time and no leaks have been reported If a customer desires to re-roof their home and the system has to be temporarily removed, this can be done by Vivint Solar for a small fee which is well below the actual cost to remove, store, and reinstall the solar panel system Vivint Solar will continue to work with the customer to provide the best possible service in removing and reinstalling the solar panel system

Complaint: ***
I am rejecting this response
because: There is no pending resolution as of this pointThey expect me to sign a legally binding document in lieu of completing the service which I feel I should not have to be forced to doSo as of now I am not happy with the response
Sincerely,
*** ***

Vivint Solar has explained the incentive process promised to the customerThe customer feels that his design should include a larger systemVivint Solar has offered to look into a redesign of the system to meet the customer's requestAt this time the customer does not wish to proceed further with Vivint Solar

Complaint: ***
I am rejecting this response because: I have spoken to Derek fron vivint solar who advised me that he could not help or address my concerns as I would have to speak with someone else from Vivint security due it being two different companies which was never disclosedThis company is very dishonest and no one from Vivint security has reached our to me since November Vivint solar is given me the run around and not adressing my complaint and I'm not pleased by farI expressed to Derek that I have been taken advantage of and I need to address this concern but however no responsePlease assist me into getting this issue resolved asap
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the response is the first step in a POSSIBLE resolutionThis is not the first time I have been promised resolution, therefore I am not willing to close this complaint until Vivint follows through with yet another promise
Sincerely,
*** ***

Vivint Solar has contacted the customer and is working with them on a resolution to this issue

Vivint Solar received interconnection approval on 10/12/by letter which stated that a bidrectional meter had been installed National Grid admitted to the customer through email, which Vivint Solar was CCed on by the customer on 6/13/2017, that the customer never had a bidirectional meter installed and they were looking into that stating "I am sorry *** They still have not changed your meter I will check into this right now and find out why this has not been done" Later that day still on 6/13/National Grid came to the customer's home and changed the meter Vivint Solar had a technician to come to the home on 6/16/and showed the meter was now running backwardsVivint Solar is not responsible for issues with National Grid not receiving accurate data which occurred due to the fact there was not a bidrectional meter installedThe current issue that is being addressed in a timely manner as the customer has a return appointment on 6/19/

As requested by the complainant, Vivint Solar prepared and mailed an expedited letter on 1/22/The letter contained copies of formal credit inquiry removal requests, which were also mailed to the credit bureaus on 1/22/

Complaint: ***
I am rejecting this response because: even though we have heard encouraging news from Vivent,this has happened before. We did contact our utility company and they saidthey received the necessary papers from Vivent, "AND PROVIDING THEY ARE CORRECT AND COMPLETE", at that time they will e-mail us and install the last step which isanother meter. We are keeping our fingers crossed that Vivent did everything correctly . We do not want to drop this case or want a mediator at this time
Sincerely,
Michael M***

Vivint Solar has attempted to contact the customer regarding their complaintWe left a voicemail, and sent an emailWe are awaiting return communication from our CustomerWe will continue to try and contact the customer

Vivint Solar has been working with the customer to come to a resolution and will be sending the customer their compensation this week

No the issue has not been resolved

Vivint Solar visited the customers home on 12/04/and installed a Smart Inverter, as required by the Utility companyWe have resubmitted the request for Permission to Operate the systemVivint Solar will continue to work with the customer until the system has received Permission to Operate