Vivint Solar

The system has begun to produce power and should reliably function from here on Vivint Solar has received all necessary permissions from the local utility company and city to operate the system The release document for the home refinance has been sent to the mortgage company There should be no issues with the refinance of the home, please let us know if you continue to experience issues We are happy to assist however we can

Revdex.com:
I cannot gain access to my voicemail to listen to the message but will contact Vivint on 3-6-to follow up with them
Sincerely,
*** ***

Vivint Solar contacted the customer on 11/22/to discuss the situationThe Power Purchase Agreement signed on 10/2/which the customer assumed responsibility of by signing the Transfer Agreement on 7/15/2017, states in Section 10.C "We do not warrant or guarantee the amount of energy
produced by the system for any period or any cost savings" Vivint Solar will continue to work with the customer to come to a resolution with in the terms of the contract that is beneficial to both the customer and the company

Complaint: ***
I am rejecting this response because: this matter has not been dealt with yet, Vivint is still "investigating" the horrible service they provided I was told
by Vivint they put a $60,solar system on my roof, but the actual cost was around $31, Representative GREATLY exaggerated the amount to try to convince me I was getting a great deal IF the representative had looked at my account before returning my call, he would have seen the cost of my system and wouldn't have had reason to lie about it Rude and unprofessional.....HORRIBLE experience!!!!!!!! Supervisor reviewed the phone call and agreed that representative was wrong in his comments to me Why does the company need more time to research when the supervisor already listened to the call and agreed with me?!?!?
Sincerely,
*** ***

Vivint Solar spoke with the customer on 12/05/regarding the complaintDuring the discussion Vivint Solar made an offer to the customer to resolve the complaintThe customer declined that offer and it was decided we would speak again the following dayVivint Solar attempted to contact the
customer again on 12/06/17, and a voicemail was leftVivint Solar will try and contact the customer again on 12/08/to further discuss a resolution

Vivint Solar has assigned a specialist who has reached out to the customer to address their complaintAt the moment, we are scheduling an appointment to visit the property to evaluate the status of the panel, after which, we will be able to move forward with any necessary repairsVivint Solar will
stay in constant contact with the customer in order to come to a resolution within the terms and conditions of the agreement

Complaint: ***
I am rejecting this response because: While I did
receive an email from Miranda K***, I have been unable to contact her. I was out of town when her email came to me and I called her yesterday leaving a message for her to call me back. I did not hear from her, so this morning I called the phone number and extension she left me in her email, but the call did not go thru, resulting in a hang-up. I tried this times. I called the billing department and Toby would not route my call to Miranda without all my information and asking me to please hold for several minutes (so she could screen my call). I am very frustrated by the continued inability to talk with someone in charge and rectify this rather simple matter
Sincerely,
*** & *** ***

Vivint Solar will be waiving the past due amount of $ A credit has been applied and should apply within a reasonable time frame We apologize about the inconvenience this may have caused for you and your family Please feel free to contact Vivint Solar with any further
concerns

Our fleet performance department has reached out to the customer and we are scheduled for a service appointment to address the system issuesOnce this system issues are resolved, we will be able to address the billing issues

Vivint Solar has spoken with the customer, and have scheduled a service appointmentVivint Solar has explained to the customer that they are billed for what the system produces, not what is usedThe customer used more power then the system produced, therefore, resulting in charges for power used from the utility companyVivint Solar requested a copy of the customer most recent utility bill, and have told the customer that we will look into compensationWe have a follow up scheduled with the customer on Monday

Complaint: ***
I am rejecting this response because we have attempted to cancel numerous times and have always gotten the run aroundEvery time we call we are put on hold for extended period of timesWe've asked to speak to a supervisor and have always given the run aroundI have recently done research on Vivint and noticed A LOT of unsatisfied customers that are going through the same issuesVivint relies on their sales people to lie to the customersThe customer is forced into signing after the salesperson just fed the customer bunch of liesThe panels are put up, the salesperson disappears/leaves the company, and no possible way to ever get in contact with someone on the phone. Once a contract is signed, there is no way to cancel because Vivint NEVER responds or will give you the run around in order to keep you around.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Since I knew that money was being withdrawn from my
account without my consent, I have tried numerous times to contact and speak with someone from Vivent, yet I could not reach any live personMonths went by until I was finally notified by their Mitigation team, who told me that I must pay the balance due because of my making payments(without my knowledge or consent), that I was fully aware of my year contractI am yrs of age and I would never sign any year contractThis was the first time ever hearing that this was a year contractNot to mention I still do not understand any of my contract nor have I ever seen itNow to add the cherries on top, Jay from their mitigation team was completely rude, would not listen to what I had to say, and after not helping in any way, she had the audacity to hang up the phone on meI have received two Phone calls from Vivent, which they both reached my answering machine and left messagesOne from mitigation and the other from resolutionsI did not answer either call for the reason that I had filed my complaint with the Revdex.com and was waiting for their responseNow I will contact Jessie from their resolutions and go from there
Sincerely,
*** ***

Vivint Solar has been, and will continue to assist the customer with regard to the transfer of their Power Purchase AgreementVivint Solar has been in communication with the buyer of the property, in order to assist the customer with the transfer of the contractHowever, it is the customers
responsibility to ensure all paperwork has been completed, signed and returned to Vivint Solar.

This customer was contact on on 7/31/and was given permission to operate her systemThe system has been fully functioning and the customer's concern has been fully addressed.

Complaint: ***
I am rejecting this response because:I have called back four times nowI have left two messages and have emailedI cannot get a response back.
Sincerely,
*** ***

Vivint Solar has spoken with the CustomerWe are working with her towards a resolutionThe customer has been given direct contact information for the Representative assigned to her account.

Vivint Solar has reached out to the customer regarding their complaint and a voicemail was left for a callbackVivint Solar will continue to reach out to the customer regarding the complaint in order to come to a resolution within the terms and conditions Lease Agreement

Complaint: ***
I am rejecting this response because I had to call the company on Wednesday, February 17, to get someone on the phone that could help me This
is when I spoke to the representative that I had emailed After sending him bills from last year and the prior year for comparison, he then called my husband's phone and left a message stating that the phone company was charging me so much and they were charging me so much He left a phone message stating that we were saving as well as a line paragraph email stating that we were saving Nothing about having someone coming here and looking at the electrical panel or the solar equipment that they have put in They are treating us like we don't know what our electric bill has been over the past years and that we don't know that we are paying more for power when I am telling them that we are paying so much more than ever and there is a problem! Here is a run down of my bills: June electric Vivint solar: 35.78...total electricity with solar in June: (and the panels weren't really working...July Electric Vivint charges: 79.52...Total power August Electric Vivint charges total power: September electric Vivint charges Total charges I can go on but you can see the pattern here We are being overcharged for power and are spending more money than ever They assured us that we would be saving 30% on our electric bill We are payinng 2/more for power than we ever have I am so frustrated that this company is not taking me seriously and seems to be brushing me off with a response that seems almost automated I am extremely dissatisfied with this response and want someone to come here and find out what is going on and why am I paying almost $a month in the Summer for solar? I am not saving money and I want these panels off and my roof fixed if they cannot handle this in a professional manner!
Sincerely,
*** ***

Vivint Solar reached out to the customer on 2/to discuss the customer's concernsVivint Solar requested the customer send in recent utility bills, to review the customer's concerns regarding the performance of his systemVivint Solar has also made the customer aware that we will continue to
enforce the Power Purchase Agreement signed by both parties and will not be removing the system installed at the customer's propertyVivint Solar will continue to work to resolve the customer's concerns

Vivint Solar since being made aware of the issue performed maintenance on the system, the system issue has been corrected and the panels are now producing power We are still in progress of working with our customer to provide a resolution that both satisfies their needs and is within the
agreed contractual terms