Vivint Solar

Vivint Solar has spoken with the customer and is currently addressing their concernsVivint Solar has set expectations with regards to the appointment scheduled for May 19thVivint Solar is working with the local office to determine availability for an appointment sooner than what is
currently scheduledVivint Solar will continue working with the customer until a final resolution has been reached

Vivint Solar has contacted the customer and notified him of the progress with his solar installationHis account has been made a priority and all parties involved with finalizing the process are working diligently toward completion

Vivint Solar contacted the customer on 5/3, 5/8, 5/15, and 5/via phone and sent an additional follow up email 5/Vivint Solar emailed the customer the requested billing statements in addition to an update on their accountVivint Solar has requested an adjustment on for the customers billing account. We will continue to work with the customer to schedule a service appointment to ensure the system is communicating and reporting normal

Reached out to customer with proposed solution to billing issue and how to work on his system performance issuesAwaiting customer response to resolution plan.

Vivint Solar spoke with the customer on 06/19/17, regarding the complaintWe are currently in the process of working towards a satisfactory resolution with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long
as they actually follow throughThey've already told me they'd help and never did anything so I'm not real confident this time will be any different
Sincerely,
*** ***

Revdex.com:
Still waiting for these words to be out into action, once they have done what they say they will do in a timely fashion then I will be satisfiedWe shall see
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have contacted the customer and are in the process of working on a resolution

Vivint Solar has looked into this customers concernPer the terms and conditions of the agreement, a customer is able to cancel before their system is installedVivint Solar has cancelled this customers account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI spoke to Jessica from Vivint Solar and we have come to an agreement as far as the billing issue we had with their companyI just want to say that Jessica was very helpful with our concerns and she is the only one at that company who really cared about our problem we had
Sincerely,
*** ***

Vivint Solar is researching the complaint and will contact the customer to discuss a satisfactory resolution

Vivint Solar apologizes for the customers negative experience and has reached out to the customer via email per their request 3/In addition we have requested additional training be provided to the sales representative to help prevent this from occurring again

Complaint: ***
I am rejecting this response because: there will be no resolution within daysVivint solar will "review" my electric bills to "see" if I have benefited from having solar panels as promised by vivint solar I pay my bills and know that I have never received what was promised in my contract related to having lower nstar electric bills So looking into my bills does not help me have lower electric bills from my primary electric company .Also I was told on a recorded line when today when speaking with the representative that she cannot "guarantee" that I will receive the referral bonusWhen I told her that when I am placed on hold with vivint solar the automatic message clearly states that vivint solar offers a referral bonus of $250, she admitted to viewing enteries about me calling asking about the bonus and the woman I refereed works in my office and I can have her get on the phone and confirm that I referred her, the representative then stated she would "look into it"I will be satisfied when vivint solar produces actual results and adheres to their end of the agreement not continues to promise me things! I entered into a legal written agreement and I've held up my end, its time for vivint to be held to theirs.
Sincerely,
*** ***

Vivint Solar attempted to contact the customer via phone on 05/10/2018 and 05/11/2018, we left a voicemail each time We emailed the customer requesting a callbackVivint Solar is currently investigating the complaintVivint Solar will continue to reach out to the customer to resolve
his concern

Vivint Solar will reach out to the customer to go over the billing and answer any question related to the systemAdditionally, we will be able to explain the benefits to the customer at that time.

Complaint: ***
I am rejecting this response because:This is NOT a misunderstanding at all, in any way shape or form, no misunderstanding at all. Please see my below messages and explanations what took place as to not repeat the case all over again & what I was told & sold upon questioning & raising concerns about this contract that was forced upon me. “A contract can be vitiated if there are any illegalities within it, if it is unsigned, if there are any errors, if it has been signed under duress or is misrepresentative in any way, shape or formWhat are the vitiating factors in a contract? There is: Misrepresentation, Mistake, Duress, Undue Influence, Illegality”
Sincerely,
*** ***

Vivint Solar has contacted the ComplainantWe are currently working towards a satisfactory resolution.

Complaint: ***
I am rejecting this response because: they have not given me a concrete solution to the
problem they have caused When they come out and correct the health issue they caused This complaint will remain open and only satisfied once vivint solar fixed the issue at vivint expense
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I am still waiting to hear from the company . I am not sure what VSLR means? But I was told that my complaints was going for review this Thursday. So it's not really a week as they stated. its more like or three weeks. Can you keep this open until then??
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I did receive a phone call from Vivint Solar and they promised me that they would be at my home to correct the problem on Sept.28, I will not be happy until that happens.Sincerely,
*** ***