Vivint Solar

Vivint Solar is attempting to work with the customer to schedule an appointment for a contractor to review the damage

Vivint Solar has contacted our customer, we are investigating the situation now and will be following up with a resolution soon

Our Billing department has reached out to the customer and a credit has been applied to her solar account as well as her debit account.

Vivint Solar is currently performing an investigation into the customers claimsWe take these matters seriously and will remain in communication with the customer as we perform an investigation into the claims.

Vivint Solar attempted to contact the customer on 03/12/18, a voicemail was left requesting a return callVivint Solar is currently working to get the requested service scheduled.

Complaint: ***
I am rejecting this response because:We are not getting any were!!!! I thought the Revdex.com is supposed to help scammed customers!!!! I was promised mayas a date now theymove it up for their convenience and that's ok?! I was promised a credit a months ago!Should I even bother wasting $ on this whole scam or is it water off my time???? The radiation from these panels is making my family sick! And the stress of paying for panels that aren't working is causing me severe anxety!! I don't trust the promised being made by this companyThey keep changing my appointments without informing me!!! I'm still getting billed for panels that aren't working and I'm not receiving any credits on my electric bill.IM BEING SCAMMED!!! I want the credit for the bills I paid for a non working service, I want these worthless panels of my home and for vivint solar to stop billing me for panels that aren't working!!!! How long are you going to let this company get away with this!!!???
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Vinint Solar has already sent someone out to fix the outletsThis matter has been resolved.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am rejecting this complaint because they never addressed why I have the size solar system I have when clearly I only needed a kilowatt system and not a kilowatts system and Vivid solar is overlooking the agreement they have with PG&E
Sincerely,
*** ***

Vivint Solar spoke with the customer regarding their complaint, we were able to schedule a fix with our RFR Crew for 4/The customer will contact their contractor, so they are present the same day of our Crew. Vivint Solar will remain in communication with the customer in regard to their
complaint

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I am cautiously optimistic that they will deliver the services this timeYes, I have a dedicated person attending my request with a direct telephone numberThis is greatAs per her statement, she can't control or change the past from Sep to DecemberBut she gave me her word that this time they will remove the panelsAND that she is trying to see if they have an early opening. Let's see what happens on January 22nd before For now, I have to wait.
Sincerely,
*** ***

Vivint Solar has reviewed the account thoroughly and is unable to assist the customer with the claims held against the Sales RepresentativeThe Sales Representative cannot recall making any agreement with the customer outside of the Solar Purchase AgreementIf the customer can provide a copy of such agreement, then Vivint Solar will further assist the customer to ensure that all promises by the sales representative are fulfilled.

Vivint Solar has contacted this customerWe have created a plan with a proposed solution so that we can help provide this customer with the best possible service

appointment was set for 7/9/for completion, no one showed up nor did anyone call or text to let us know of the situationAgain, we have been ignored and no work has been done.complaint ***
Sincerely,
*** ***

Vivint Solar is working to obtain additional information regarding the alleged roof damages and the needed repairs. A claim manager has contacted the customer to provide an update regarding the repairs, and a voicemail was left. We would like to receive the customer's estimates to review
further and compare the scopes of work to be done

The customer's system is functioning normally as can be seen by the provided imageVivint Solar has reached out to the customer 2/7/to discuss their system

Vivint Solar and the customer were able to schedule a service appointment for 7/24/for the animal guard installation. Vivint solar was able to address the billing concernsA billing adjustment has been submittedIt may take 7-business days for the adjustment to be applied

Vivint Solar reached out to the customer on 7/19/to discuss their complaint, and we are working with them to come to a resolution within the terms and conditions of the agreementWe have confirmed that our scheduling department is working toward having an appointment scheduled as soon as
possible to resolve the system issue, and are expediting the process to the fullest extentWe are currently waiting for the required equipment to be approved for shipment and arrive at the local officeVivint reached out to the customer on 7/21/to provide a follow up with the situation, but we were only able to leave a voicemail

Vivint Solar has contacted the customer and is in the process of addressing their concernsWe would like to perform an analysis on the customer's usage, and have requested a year's worth of utility statements from themVivint Solar will remain in communication with the customer until all concerns
have been discussed and addressed

Complaint: ***
I am rejecting this response because: I received a telephone call while I was out Called business back and left them a message to return my call No return call The email said they called me and that they will return call me next week ????? Obviously they are in no hurry to resolve this Here comes the run around again ! I will, in good faith, reach out to Jeanette J*** ###-###-####, exta couple more times THIS WEEK !
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: We will not be able to work out a solution with Vivint Solar until the facts of this incident are addressedWe will not continue to respond when the truth is continually being stretched by a big business attempting to defer direct responsibility
Sincerely,
*** * *** ***