Vivint Solar

Vivint Solar spoke with the customer and has advised that the amount owed to us will be written offThe customer is not responsible for the past due balanceContact information was provided to the customer for Vivint Solar if they have any questions

Vivint Solar spoke with the customer, at which time he stated he previously requested ArbitrationThe customers information has been forwarded to our Legal departmentThe customer has refused any resolution outside of Arbitration

At this time Vivint Solar is denying fault for the roof damage The panels have been installed since 9/and only recently did the roof start to show signs of wear Our Damage assessment performed indicated the shingles may have not been properly installed We have provided the
customer an option for her to have a 3rd party contractor to review the situation and provide their opinion The customer did so, the customer claims the contractor states Vivint Solar is in fact at fault This was one week ago, We asked the customer provide the contractor's number so we could discuss in more detail The contractor has been called approximately times, but has not yet been heard from. Regarding the savings concerns our customer has expressed, She has submitted her past months utility bills, and currently an analysis is being performed The contract will not be cancelled as it has not been breached Vivint Solar responded to our customer and performed a damage assessment as soon as We were notified about potential damage at the home We will continue to work with our customer to address her concerns and do whatever we can within the means of the agreement to improve their experience with Vivint Solar

Complaint: ***
I am rejecting this response because it is evident in the Vivint Solar response to the original Revdex.com complaint that the
company refuses to take responsibility for it's ineptitudeFurthermore, I
feel their response is most disingenuous, due to the fact Vivint Solar solicited their solar system to an elderly person suffering from dementia and Alzheimer disease over year ago, and then never hooked up their systemThey're no
longer owners of the residence-I own the subject propertyThe original signer of the solar energy contract
does not even know what solar energy is anymore, -let alone who Vivint Solar is,
nor do they know where the contract they signed is. I was denied
a copy of the contract (which spans years) by Vivint Solar and therefore have never been able to read the very contract for which I am bound toThis is because, "I am not the person who signed on the contract"Yes, the
system was ultimately turned on and reported to be in working order as of LAST NIGHT (09-15-2015), which is far more than year after the
actual solar panels were installed onto the roof of the residenceRequests:I request a copy of the original Solar contract as requested.I request the 1+ months bill (which sent to me Sept 4th) to be rescinded, as no services have been rendered in the months invoiced, since confirmation of the system activation occurred 9/15/
Sincerely,
*** ***

Revdex.com:
Please complete and close the issue in reference to complaint ID *** Vivint solar local group completed the replacement of the bird protection and clean up and the solution is satisfactory to me.Thank you very much for your assistance and follow up in this issue. Sincerely,
*** ***

Vivint Solar has removed the customer's solar panels and is currently working with a third party contractor to make repairs to the customer's roofVivint Solar has spoken to the customer regarding their concerns, and will continue to work with the customer until their damage concerns are resolved
Once the repairs are completedVivint Solar will work with the customer to ensure the panels are reinstalled and the roof is sealed to a watertight condition.

Vivint Solar has spoken with the customer and is working to provide a resolutionWe have confirmed that the usage has increased in the customer's home which is why the customer's true up bills have been higherAn add on system was installed in early to provide the necessary production needs
in the homeIt was found in May of that the zip tie was still intact and the system was never turned onThis resulted in another high true up billVivint Solar is working with the customer to address their true up and high rising billing concerns.Vivint Solar has also investigated the claims made that the customer was offered a $removal fee for both panelsIt was explained that the customer would be responsible for the full price of the second system, but would only be required to pay the $for the first system removalThe customer is responsible for two removal fees as there were two systems installed on the propertyFurthermore, Vivint Solar is working with the customer to address and resolve their removal concernsVivint Solar has offered to waive the $removal fee, however the customer will still be responsible for the second removal fee of $2340.

Vivint Solar has spoken with the customer, and have scheduled a service appointmentVivint Solar has explained to the customer that they are billed for what the system produces, not what is usedThe customer used more power then the system produced, therefore, resulting in charges for power used from the utility companyVivint Solar requested a copy of the customer most recent utility bill, and have told the customer that we will look into compensationWe have a follow up scheduled with the customer on Monday.

Vivint Solar understands that the customer's contractor onsite during the installation dismissed Vivint Solar's technicians for the re-installation, there were still active holes in the roof with out letting Vivint Solar technician's do the repairsVivint Solar tried to work with the contractor who then voided the warranty, before re-installation of the panels was completedThe customer and Vivint Solar then agreed to move forward without the contractor presentThe warranty on the roof is the customers responsibility to address with their preferred contractor. While addressing the re-installation of the solar panels Vivint Solar helped the customer understand that the panels would need to be reinstalled or they maybe subject to defaultVivint Solar understands the frustrations of the damages and we are willing to work with the customer in regards to the roof damage

Vivint Solar attempted contact with the customer on 2/9/and left a voicemailVivint Solar will work with the customer toward a mutually agreed upon resolution.

Vivint Solar has contacted the customer and has given them all the information and documentation needed to start the transfer processWe will continue to work with the customer until the transfer process is completed

We have reached out to the customer and discussed her concernsWe will be working with the customer and our service department to resolve her concerns.

Vivint Solar has spoken with the customer regarding the complaintThere is a service appointment scheduled for 06/26/and we have a follow up phone call scheduled with the customer on 06/28/18.

Complaint: ***
I am rejecting this response because even though VIVINT has contacted me in response to this complaint, they have failed to follow up with me as promised after our initial (and only) conversation.:
Sincerely,
*** ***

Vivint Solar called the customer to discuss their concerns on 12/and left a voicemailVivint Solar also emailed the customer on 12/Vivint Solar will reach out to the customer on 12/and will continue to reach out in an attempt to resolve the customer's concerns

Vivint Solar has been repaired and is up and runningVivint Solar will continue to work with the customer until a resolution is found with regards to the PG&E bill

Complaint: *** I am rejecting this response because I don’t agree that Vivint’s offer is fair given the circumstances and issues that have occurred for the past several weeksI countered twice to Vivint and they haven’t been able to accept my proposalI’m waiting for Scott D*** to confirm with the billing department that a total of $be refunded to me versus their offer of $(He emailed me on 2/15.) Note that the total amount I paid for a service to be initially performed was $Please respond back to Vivint if required until we can satisfactorily close this issue otherwise I consider this issue still open and pursue what I feel is fair and reasonableI hope this will be closed soon Sincerely, *** ***

We have reached out to the customer regarding their complaintWe will be working with the customer and their Customer Success Manager, to ensure the customer is updated during with Permission To Operate Process

Vivint Solar communicated with the customer on 11/and has come to a resolution with the customer in regard to their complaint.

Complaint: ***
I am rejecting this response because: Vinint Solar has already sent someone out to fix the outletsThis matter has been resolved.
Sincerely,
*** ***