Vivint Solar

Complaint: ***
I am rejecting this response because:
This is the same response I have heard from them since June.I continue to hear the same thing, with no action taken
Sincerely,
*** ***

A credit in the amount of $will be applied to the customer's billing accountThis process may take up to business days before the credit is applied to the accountThe customer will need to call in to our Billing department to request that the funds be deposited into their bank account. In order for the customer to view their daily, weekly, and monthly production reports, the customer must create an account to the Online Account CenterFrom there, the customer will have access to their monthly reports and will be able to view how much their system produced daily.There is no "arbitrary" procedure when it comes to the monthly production and billingPer the agreement that the customer signed, the customer is responsible to pay for all that the system producesIf the production that is paid for is not used, a credit will be applied to the customer's Utility account to be used in the future when neededVivint Solar is able to determine the customer's bill by how much their system produced each month and the cost per kWh that the customer is charged for that power

Complaint: ***
I am rejecting this response because:the company takes no acceptance of their partthe salesman sits in front of you and goes through thecintract saying this is what this mean u til you get to the end and then has you signno time is given to read it and you would think that a company would stand behind what is said by their representatives but instead they chose to only care about the fact they stole your koneythe company never said it was our problem to monitor the panels it was stated they watch them for problems not us but now it is our fault they do nothing for customers their is a Vivint victims website and on Facebook I highly recommend you look into all of this before you trust a rip-off company such as Vivint they play on the fact you paid with a third party but none of that again is said in the representation also if they have nothing to do with the solar anymore why is it them that supposed to monitor the panels and they are the ones that do any repairs the reality is they have money to fight it the working man doesn’t dont let them take you
Sincerely,
*** ***

Vivint Solar and the customer were able to schedule a service appointment for 7/24/for the animal guard installation. Vivint solar was able to address the billing concernsA billing adjustment has been submittedIt may take 7-business days for the adjustment to be applied

Vivint Solar has scheduled an additional appointment on 7/to address the system issue and will follow up with the customer after the appointment to ensure the system is operational.

Vivint Solar is currently investigating the allegations mentioned in the complaintWe are in communication with the complainant *** and will continue to follow up with her regarding our findings.

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** The business has just requested utility bills from me and I have responded to that request However, I would like to keep this complaint open until the issue has been resolved
Sincerely,
*** ***

Vivint Solar has made the correction to the customer's account as requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Not the direct payment I expected but more prompt payment but at least it is scheduled. I will make further complaints if they do not follow through with their plan. They would expect prompt payment from me, why shouldn't I expect it from them
Sincerely,
*** ***

Vivint Solar attempted to contact the customer 5/and spoke with the customer 5/Vivint Solar explained to the customer how estimated billing works, and offered to credit the customer for August and September of billing statement, when the system was not communicatingThe customer has
since declined this offer and will only accept the NEM charges to be paid in fullVivint Solar explained to the customer the terms of their Power Purchase AgreementSection 3(a)(i) of the Power Purchase Agreement states: " If You need any such additional energy, then You shall be solely responsible to obtain such energy from the Utility at Your costOTHER THAN AS EXPLICITLY SET FORTH ON EXHIBIT B, WE DO NOT WARRANT OR GUARANTEE (i) THE AMOUNT OF ENERGY PRODUCED BY THE SYSTEM FOR ANY PERIOD, (ii) ANY COST SAVINGS, OR (iii) THE EXISTENCE OF OR PRICING ASSOCIATED WITH ANY NET METERING PROGRAM, OR UTILITY OR GOVERNMENT INCENTIVE PROGRAMUTILITY RATES AND UTILITY RATE STRUCTURES ARE SUBJECT TO CHANGETHESE CHANGES CANNOT BE ACCURATELY PREDICTEDPROJECTED SAVINGS FROM YOUR SYSTEM ARE THEREFORE SUBJECT TO CHANGE"Vivint Solar communicated to the customer that we would like to review the utility bills where the high NEM charges areOnce Vivint Solar receives the utility bills, Vivint Solar will help the customer better understand the NEM Charges and the benefits of having solar.

Vivint Solar assigned a Specialist to assist the customerThey have attempted to contact the customer both via phone and email to discuss the complaint and possible compensationHowever, the customer has been unresponsiveWe will continue to try and contact the customer and work towards a
resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar spoke with the
customer on 7/The Customer confirmed that our Customer Service department was able to help them with their online account center so they could access their invoiceVivint Solar is currently working with the customer to come to a resolution within the terms of our agreement.

Vivint Solar has attempted communication with the customer, but has been unable to reach themVivint Solar will continue to reach out to the customer until they can be reached and their concerns have been addressed

Vivint Solar contacted the customer on 1/and will be following up with the customer on the scheduled call back date to further discuss their complaint and billing concerns.

Vivint Solar is working with Kalgo services to complete the quoted work provided to Vivint SolarWe are in communication with the customer while we work towards a resolution on the damageWe will remain in contact with the customer until all concerns have been resolved

Vivint Solar contacted the customer on 10/via telephoneWe provided information to the customer regarding the Power Purchase Agreement, Online billing, Solar Production and an overview of how the system work in conjunction with the customers utility companyThe customer has agreed to send us
copies of their utility for us to further review their billing concerns.

Vivint Solar spoke with the customer on 11/03/We have rescheduled the reinstall of the customers system to 11/07/and have confirmed this appointment with the customerWe have also agreed to look into compensation for the time the system has been uninstalledWe have requested utility bills
and are currently awaiting those billsThe customer has been provided direct contact information for the Specialist assigned to their account

Vivint Solar contacted the customer on 2/and provided the customer with a copy of their Power Purchase Agreement and their previous months' invoicesVivint Solar will continue to remain available to answer any questions the customer may have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received a check from them today
Sincerely,
*** ***