Vivint Solar

Vivint Solar since being made aware of the issue performed maintenance on the system, the system issue has been corrected and the panels are now producing power? We are still in progress of working with our customer to provide a resolution that both satisfies their needs and is within the
agreed contractual terms

Complaint: [redacted]
I am rejecting this response because:? Vivint offered to meet with me to explain the contract, however why did they not reach out to me prior my elderly father signed the contract(s)Vivint has not provided explanationA meeting was not requiredSales person easily could have explained to me via email.? But all communications with the sales person and Vivint has stopped especially when I asked specific questions and voiced my concerns.Vivint still has not provided reason why the sales person used my father's birth year on the email address that the sales person set up.Vivint still has not provide to me an answer to why the sales person ONLY directed my father to sign a PPA contract.? All other purchase options was not disclosed to my father.Vivint still has not provided an answer to why the sales person would show up to my parents' primary home "unannounced" in the evening to pressure my father to sign a contract.Vivint still has not provided to me the total costs of the now three (3) installed solar systems.Vivint still has not provided an answer to why they would set up an email for my father, knowing my parents DO NOT have a computer and access to a computer.? My parents are computer illiterate.Vivint still has not provided the email password so that I can gain access to the email.? The sales representative stated he provided email information to my father however, I have all paperwork and I have not seen such email password.Vivint stated that they only provide electronic contracts when signing and only provide hard copies after signing.? That explains why my father had no hard copies of contracts to review.? My father was only directed to sign on a cell phone.? Vivint still has not provided an explanation why only the PPA option was ONLY provided to my father.? ? Vivint's INTENT was only to sign my parents to the PPA option (20-year contract that will outlive my parents).Vivint sales tactic is very predatory to obtain my elderly father's signature.Based on my parents' energy consumption, they do not need solar panels.I want these contracts to be cancelled and all (total) to be uninstalled.?
Sincerely,
[redacted]son)?

I got a call from a technician that I had an appointment today? Monday Sept 18th and he wanted to know why I wasn't home.? I told him I have never said that I could do a Monday appointment and that I can only do Saturday.? I do not appreciate Vivint sending someone to my house without my consent or knowledge.?
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Vivint Solar communicated with the customer to attempt to help them understand their bills, however they did not want to talk and hung up during the callThe assigned specialist immediately reached back out, and the customer hung up againVivint Solar has confirmed that the system is not over
producing based on the utility statements that the customer provided prior to their installWe have confirmed that each panel on the customer's roof produces around kWh per day, not kwhThe solar panels will produce power for the customer's home, and any power that is not consumed, is sent back to the utility gridIf the customer consumes all power produced by the panels and needs additional power, it will come from their Utility providerVivint Solar has advised the customer to contact the Executive Resolutions department if they have any questions with their bill.?

Complaint: [redacted]
I am rejecting this response because: Vivint Solar has been "working on a resolution" for monthsUntil an acceptable "resolution" has been presented to me I do not want this dispute closed
Sincerely,
[redacted]

We reached out to the customer to clear up any confusion with our recent responseWe will continue to reach out to him until the concern is resolved.?

Thank you for your response? Vivint Solar is working to get both property's Solar Systems up and runningThe property located at [redacted] is scheduled for a Final Inspection today, 06/17/Your Customer Success Manager has followed up with you regarding [redacted], and will continue to update you on the current status, and what the next step is for both accounts? We will continue to monitor and assist where we able to ensure your systems are operational and receive the proper permissions to operate

Vivint Solar has confirmed that the system is operating normallyBased on the findings of the system performanceIt appears that the customer's usage has increased, which is why the customer's True up bill has increased from the previous yearVivint Solar recommends that the customer should check with their utility provider before moving forward to ensure that the Utility meter has been installed properly and there are no issues.?

?
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but would request we do not close this until it actually happens? Actions speak better than words
Sincerely,
[redacted]

Vivint Solar has spoken with the customer and we have scheduled an appointment to address the system issueVivint Solar will work with the customer until all system and billing related matters have been resolved.? ?

A representative from the Executive Resolutions team has spoken with the customer and is working to provide more details for them in regards to the systemAn estimated time frame will be provided for the customer as requested, and we will continue to work with the customer until their system
reaches permission to operate from the utility provider

Complaint: ***
I am rejecting this response because:How and when are they attempting to contact me? I called I think it was last week several times in one evening until I got too tired to
stay up any longer and that was around 10:PM Just ask them, please How is it they are trying to accomplish this "Contact" maneuver? I resent that and find it insulting I keep reaching out to them, only to be ignored with "I am away from my desk but I will get back to you" When? How? Not to mention I just got my usual professional notification of monies owed Yes that was sarcasm It could not get any less professionalThey are dragging this out until one of us, you or me, folds They just might make it, cause I grow weary of the same old line We are trying to contact the client Lawyers play that game, well Vivint isn't all that bad at it eitherI guess to years of bantering should do it!
Sincerely,
*** ***

Vivint Solar has spoken with the customer and addressed the concerns listedWe take these matters seriously, and an investigation has been made with the Sales RepresentativeFurthermore, per the customer's request, Vivint Solar has submitted a credit dispute letter to the credit bureau.?

Vivint Solar has reached out to the customer to discuss their concernsWe are going to work with the customer to help resolve their concernsThere system is undergoing a review, so that we can analyze their solar usage and address their savings concerns.?

Vivint Solar has contacted the complainantWe are addressing the complaint, and will work towards a resolution.?

Vivint Solar has contacted the customer and worked out a? resolutionVivint Solar will continue to stay in direct contact with the customer until the resolution is completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I spoke in detail to the Conflict Resolution department, and all issues were explained to me and should be taken care of.? We also received a refund as requested
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Vivint Solar has an appointment on the 27th of February to re-install the panels and we will ensure that the customer is satisfied

We are at the final stages of the compensation review process and we are close to being able to submit it for approvalOnce that is finalized, the compensation will then be applied to the customer's account on the subsequent billing cycleVivint Solar has updated the customer with this status and we will notify them once the approval goes through