Vizio

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and is working with the complainant to resolve this issue At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

I bought a Sound Bar from [redacted] that is a Vizio productI've always stayed away from Vizio due to their reputation as being cheap junk and I should have for this productAfter purchase the product was broken within monthsI called Vizio to get a replacement and was told that I would have to pay in advance to get a replacement systemReluctantly I went on the site and provided my informationTwo days later I had heard nothing back so I called VizioThey said my bank card was declined(Please note I had to call VizioThey didn't email or call me.) After checking with my bank the authorization did indeed go through without a problemI was then told to do a second payment online(The first authorization dropped off of my account.) So I went in and did a second timeThe same thing happenedThe bank said it cleared and Vizio said it didn'tI asked to talk to a supervisor and they said they would instead send me a return label for my defective product and I could ship it in that wayThen a day later they call me and asked if I had decided what process I wanted to take! Are you joking? The "supervisor" said they would handle itI went to [redacted] and complained and they took it back in two seconds because they have problems with Vizio all the timeI'll never give Vizio a second lookNext time I'll pay someone money on the street to just speak Hindi and punch me in the faceThat's the other thing...it's an "American" company but nobody spoke English! I love immigrants but maybe phone service isn't the best idea for a job? Just saying

I own three Vizio television displays (Models M75-E1, M70-D3, and E65-E0)I use these devices with audio equipment (onkyo sr-353, onkyo sr-373, and sharp htsb603)Prior to a firmware update 4.0.23.2, which was automatically applied to my televisions by vizio on or around 03/23/2018, these devices all functioned properlyThis update supposedly provided "CEC Auto Naming", but all this update did was create intermitten issues with the CEC/ARC functionality in the televisionsNow, these devices no longer function correctly and the tv constantly needs to be restarted, unplugged and restarted, or reset to factory settings to get it to work temporarilyIf I turn off the displays, I must repeat these steps to get it to work for a temporary period of time, thereby causing undue frustration on my part I have contacted vizio several times to get assistance with this issue and their troubleshooting issues are not a permanent solution as the issues returnThey simply advise me to wait for

VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that the VIZIO’s warranty covers new products sold through authorized distribution and retail channels Upon review of the product at issue in this complaint VIZIO has determined that this product was purchased at a Walmart and later returned to Walmart VIZIO requires a copy of the customers receipt or proof of purchase to show that the product was purchased through an authorized reseller as a new unit and not a refurbished unit Refurbished VIZIO products sold through retail channels are not covered under VIZIO’s warranty These products are sold “as is” by the retailer A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIf the customer was unaware that they purchased the product “as is” then VIZIO recommends that the customer reach out to that retailer directly At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear RevDex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“BBB”) notice regarding complaint number [redacted] . As always, VIZIO takes any complaint reported to the BBB very seriously. Please be advised that upon review of the complaint... VIZIO has determined that this complaint is covered under VIZIO’s warranty. A refund is now in process for the customer. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

in D55-Emonths oldBlack screen and no soundI called VISO and sent them proof of purchaseThey said it's out of warranty and gave me a link to buy a new TVI am pretty disappointed with the quality of their productsAnd the lack of concern for customer satisfactionThank You!

I purchased a vizio tv years ago for my kitchen counter I had a panasonic old style tv in that location for years but upgraded to thinner tv with Vizio I rarely watch tv so must have used it, at most, times in years In fact I still have the original batteries in the remote which are in excellent condition according to my battery tester The tv would not turn on last week and when I contacted Vizio they said it is out of the warranty period I said it was hardly used and I would send it to them, at my own cost, for confirmation of this so they could send me a new tv There was obviously something wrong with the one I purchased and they could inspect it themselves They refused so I threw out this TV since the cost of repair would exceed the $I paid for it DO NOT BUY FROM THIS COMPANY SINCE THEY DO NOT STAND BEHIND THEIR PRODUCTS

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant, and has made an offer to the complainant to resolve this issue At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Complaint was not about the warranty of the old TV but with the replacementCustomer service person I talk to and I went thru the specs of the new TV on Vizio's websiteTV I received was an older model not the one listed on their websiteThe Customer service person did not give me a model number and there is no model number listed on their website so I did not know that they intended to give me an older modelI only found out after receiving the replacement TV that the spec did not match what I was told I would get.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have received the recertified tv and am waiting for confirmation of the day warranty from February 11, when it was delivered I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price The customer accepted the offer extended by VIZIOAccordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company has zero customer service skills whatsoever and did absolutely nothing to help us resolve the issues under warranty or any other meansThey treated us as if we were trying to scam them out of a free unit referencing another company who scammed them years agoWe had better luck with the retailer who went over and above and broke policy to refund us our moneyVizio did nothing Regards, [redacted] ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO product free of charge to the customer] This is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and would like to resolve this matter under the standard terms of VIZIO’s warranty by offering the customer [replacement unit] however, the customer is unwilling to accept this offerThecustomer has found other means of handling the situation and no longer needs service from VIZIO At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question in this complaint is out of warranty as it was purchased from a non-authorized resellerA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear RevDex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“BBB”) notice regarding complaint number [redacted] . As always, VIZIO takes any complaint reported to the BBB very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television free of charge]. This is the only offer VIZIO is able to make at this time. The customer has accepted this offer.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc.

Vizio Television model D50u-Dclaims in the user guide claims the tv upscales 1080p HD to ultra 4k HD 2160p Just talked to customer service and told me the tv only displays ultra HD if the signal is in 4k ultra HD This is in direct conflict with what the book says