Vizio

I ordered a television directly from Vizio.com on Oct After many wasted hours on calls and emails it is Nov and the item has not been deliveredThey blamed me for them having the wrong number, not calling me on the number I gave them over the phone, and them not responding to my emails Reply via email only please

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at [redacted] VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warrantyAccordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely,VIZIO, Inc

Representatives were rude, snappy and generally unhelpful This is the second time I have contacted Vizio -- the first time was two years ago, and the level of service at that time was much better I think the difference is this time around my product is off warranty Left a bad taste in my mouth -- as if the representatives did not feel it was worthwhile to speak with someone whose product is off warranty since the "transaction" is complete Not interested in dealing with a company that treats customers like "transactions" -- will not purchase another Vizio product again

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer VIZIO has spoken to the customer regarding the issueVIZIO is still awaiting the below information(1) Proof of purchase or receipt for the VIZIO ProductAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

To Whom It May Concern: VIZIO, Inc (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction, a representative from VIZIO has attempted to contact the complainant to further discuss this complaint; however, we have not been able to reach the complainant at this timeVIZIO will attempt to contact the complainant again in an effort to try and to come to a resolution regarding this complaint At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and has resolved this issue At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I really am very dissatisfied with Vizio and how this is being handledThey sent me another tv to replace the broken oneThis RECERTIFIED TV LASTED DAYSthey are in the process of sending me another tv to replace the tv they replaced!!!I have now been without a tv for over days (minus the days) I wish they would just refund my money and we be out of each others hair for good! A company that is so successful and boost of customer satisfaction has really dropped the ball Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved, but I am without My TV, and I would apprecciate it if Vizio will send me one of their TV's from their warehouse because I feel that, yes, they owe me a refund of almost $400.00, $386.64, to be exact, but they have had me waiting on my refund for nearly months now, and let me be clear for the record, I gave them my new address long before this refund check was even processed, and not to mention all of the lies, and unprofessionalism they were putting me through during my phone calls to themAlso, for the record, my case with Vizio, was created on (3-9-2015), and I reported my change of address to Vizio, on or around (4-13-2015), my request for a refund was done on or around (3-16-2015), so, out of respect for all the anguish and misrepresentation, lies and negative representatives I had to put up with at Vizio, I feel they should honor my refund, because at first I was told that I couldn't get a refund from a Vizio rep., and the next repsaid that I am entitled to a refund I want Vizio to send me a inch TV, 120hz to 240hz, along with my refund, not one or the other, but both my refund and a new TV, from their warehouse I am in well deservence of this proposal to Vizio, and I know Vizio knows this and they should honor my proposition with all due respect Thank You! [redacted] ***Vizio Regards, [redacted] ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I bought a Vizio [redacted] Soundbar with Google cast, to be able to cast music from my google home device to the soundbar, when I set it up I found out it did not have the correct Cast driver Version, I called called customer service and they told me it was rolling out and to just wait for itIt has now been 4+ months and still no update to the correct driverI called customer service again today 02/16/and was told they don't know and have no way of finding out If I would have known that no one knew when I first called I would have took the device back bought a different one Now I cant and am stuck with this soundbar with no idea if it will ever do what I was told it could

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, I have sent pics several times along with callsI been in the hospital or days so no contact recently [redacted] ***

I own three Vizio television displays (Models M75-E1, M70-D3, and E65-E0)I use these devices with audio equipment (onkyo sr-353, onkyo sr-373, and sharp htsb603)Prior to a firmware update 4.0.23.2, which was automatically applied to my televisions by vizio on or around 03/23/2018, these devices all functioned properlyThis update supposedly provided "CEC Auto Naming", but all this update did was create intermitten issues with the CEC/ARC functionality in the televisionsNow, these devices no longer function correctly and the tv constantly needs to be restarted, unplugged and restarted, or reset to factory settings to get it to work temporarilyIf I turn off the displays, I must repeat these steps to get it to work for a temporary period of time, thereby causing undue frustration on my part I have contacted vizio several times to get assistance with this issue and their troubleshooting issues are not a permanent solution as the issues returnThey simply advise me to wait for

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your reviewNon-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeSince receiving the second complaint, VIZIO has been unable to reach the customer regarding this matter.At VIZIO, the quality of our products is very important to us We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at [redacted] In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and is working with the complainant to resolve this issue At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

in D55-Emonths oldBlack screen and no soundI called VISO and sent them proof of purchaseThey said it's out of warranty and gave me a link to buy a new TVI am pretty disappointed with the quality of their productsAnd the lack of concern for customer satisfactionThank You!

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the complaint is not covered under the manufactures warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered to send the customer a universal wall mountThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that the VIZIO’s warranty covers new products sold through authorized distribution and retail channels Upon review of the product at issue in this complaint VIZIO has determined that this product was purchased at a Walmart and later returned to Walmart VIZIO requires a copy of the customers receipt or proof of purchase to show that the product was purchased through an authorized reseller as a new unit and not a refurbished unit Refurbished VIZIO products sold through retail channels are not covered under VIZIO’s warranty These products are sold “as is” by the retailer A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIf the customer was unaware that they purchased the product “as is” then VIZIO recommends that the customer reach out to that retailer directly At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc