Vizio

To Whom It May Concern: VIZIO, Inc (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction, a representative from VIZIO has attempted to contact the complainant to further discuss this complaint; however, we have not been able to reach the complainant at this timeVIZIO will attempt to contact the complainant again in an effort to try and to come to a resolution regarding this complaint At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer VIZIO has spoken to the customer regarding the issueVIZIO is still awaiting the below information(1) Proof of purchase or receipt for the VIZIO ProductAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

I ordered a television directly from Vizio.com on Oct After many wasted hours on calls and emails it is Nov and the item has not been deliveredThey blamed me for them having the wrong number, not calling me on the number I gave them over the phone, and them not responding to my emails Reply via email only please

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and is working with the complainant to resolve this issue At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and has resolved this issue At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The tv was delivered and set up. The picture does not have the sharpness or clarity as the previous one. despite the installers trying to clear it up. Also the picture chops off the top of their heads. Also the horizon is off making the side look awkward or abnormal. I was told by the Vizio representative that this is NOT a new tv but one that may have been in the warehouse a while OR may have been returned (for what????) and they checked it over to make it like new. (again????) The representative from Vizio said to call her if there were problems, but no new tv or refund. Rather than go thru another 2 weeks with no tv and no compensation for the inconvenience of another "recertified tv that is just like new", If I call Comcast to see what they can do, that is $40 out of my pocket. No, I am not pleased or satisfied at all!!!! regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved, but I am without My TV, and I would apprecciate it if Vizio will send me one of their TV's from their warehouse because I feel that, yes, they owe me a refund of almost $400.00, $386.64, to be exact, but they have had me waiting on my refund for nearly months now, and let me be clear for the record, I gave them my new address long before this refund check was even processed, and not to mention all of the lies, and unprofessionalism they were putting me through during my phone calls to themAlso, for the record, my case with Vizio, was created on (3-9-2015), and I reported my change of address to Vizio, on or around (4-13-2015), my request for a refund was done on or around (3-16-2015), so, out of respect for all the anguish and misrepresentation, lies and negative representatives I had to put up with at Vizio, I feel they should honor my refund, because at first I was told that I couldn't get a refund from a Vizio rep., and the next repsaid that I am entitled to a refund I want Vizio to send me a inch TV, 120hz to 240hz, along with my refund, not one or the other, but both my refund and a new TV, from their warehouse I am in well deservence of this proposal to Vizio, and I know Vizio knows this and they should honor my proposition with all due respect Thank You! [redacted] ***Vizio Regards, [redacted] ***

I bought a Vizio [redacted] Soundbar with Google cast, to be able to cast music from my google home device to the soundbar, when I set it up I found out it did not have the correct Cast driver Version, I called called customer service and they told me it was rolling out and to just wait for itIt has now been 4+ months and still no update to the correct driverI called customer service again today 02/16/and was told they don't know and have no way of finding out If I would have known that no one knew when I first called I would have took the device back bought a different one Now I cant and am stuck with this soundbar with no idea if it will ever do what I was told it could

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I really am very dissatisfied with Vizio and how this is being handledThey sent me another tv to replace the broken oneThis RECERTIFIED TV LASTED DAYSthey are in the process of sending me another tv to replace the tv they replaced!!!I have now been without a tv for over days (minus the days) I wish they would just refund my money and we be out of each others hair for good! A company that is so successful and boost of customer satisfaction has really dropped the ball Regards, [redacted] ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at [redacted] In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at [redacted] VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The reason I am not satisfied is dur to them doing nothing just offering me to buy something from them and being more costly to me on top of what I have already paid all they offered me me was a discounted price from them which I can go and pay the same amount at walmart and not having to have anything shipped and wait , where as if I would have gone with sony , samsung or lg since the beginning they would atleast be able to provide me with a repair not having to buy another tv causing me ginancial hardship very disappointed and will not buy another vizio tv ever again in my life , anybody looking to buy any electronic save yourself the pain , trouble , headache and go with better brand even if it is a lil more expensive in the long run you save time and money Regards [redacted]

The 3rd week of August, 2016, my TV, purchased months before, began to have screen issuesAfter calling Vizio, they determined the TV needed to be replaced and was under warranty 7-business days later, the distribution company they use called me to set up delivery Unfortunately, the delivery schedule they allowed for was horrible and I refused to take a day off of work to accommodate Vizio's error After almost three weeks, a date was found that I didn't lose work The distributor (Manna Distributors...simply horrible), showed up and the replacement TV has a shattered screenI quickly called Vizio and had to basically start all over (I requested a different company for delivery, which they accommodated) about a week an half later the new TV was delivered (on a schedule much more accomodating to my work schedule), however, it too was broken I called Vizio AGAIN, this time I simply asked that they refund the price of the original TV They refused and scheduled a THIRD replacement, using the same company from the first replacement TV, something I specifically asked they not do I am still in limbo, they refuse to refund my money and seem to be be running me around in circles With Fedex and UPS, they could send me the TV in days, but now I must wait several weeks again to possibly get a replacement TV I could have simply gone to Costco (where I bought the TV) and swapped it out if they had called the store I use and worked with them Absolutely horrible experience from start to finish (whenever that ends up being) DO NOT EVER BUY THEIR PRODUCTS! I have filed a complaint with my state attorney general as well

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the complaint is not covered under the manufactures warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered to send the customer a universal wall mountThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, I have sent pics several times along with callsI been in the hospital or days so no contact recently [redacted] ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your reviewNon-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeSince receiving the second complaint, VIZIO has been unable to reach the customer regarding this matter.At VIZIO, the quality of our products is very important to us We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc