Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
the tv set I purchased has never fallen or been hit by any object since I live alone.  I was out for a month and when I returned this is how I found my tv, then what am I to do?  I just want my tv and with what I receive every month I can't afford to buy a new tv even if they offer a discount.  Only God knows this was not damaged or hit or anything.   I guess I will have to wait another 5 years and save in order to get a new tv that is not as bad as this one.  it is not even a year old.I appreciate your help.  I don't know if there is anything else you can help me with, but thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
7/21/15: 
Todd [redacted] at Vizio contacted me and advised if I sent my receipts which by the way could not have been purchased later than 2013; they would review my complaint.  I called to let him know I had purchased the
blue rays in 2012 but I also found a note in my file wherein I had contacted
them prior to now about the blue ray not being able to play new movies.   Mr. [redacted]
returned my call and left me a tensed voice message about how he told me they
could not help me if the blue ray was purchased in 2012 and why was I calling
him since he had made it very clear they could not help me if I purchased in 2012.  Why he left two more voice messages
afterwards, I don’t know.  He made it
very clear in his 1st voice message Vizio was not interested in my complaint nor wanted to help resolve my issue.  I’m not a two year old and he did not have to
speak to me in a stern chastised manner.  I am not satisfied
with Vizio’s answer as this is not the first time I contacted them in regard to
the same blue rays not being able to play current blue rays movies.  The
first time I was told it was nothing they could do for me because they didn’t
have an update.  If they search their records they will find
correspondence from me prior to now or was it to convenient to pretend this is my first time contacting them.  I can't help but think Vizio was aware of this
costly issue with their blue rays and decided they would ignore the problem.  When I came back to express my
dissatisfaction, it worked for them to say my blue ray was out of warranty. 
I want my complaint to stay in their file so consumers can see how it works
with them.  It was unprofessional the way I was dismissed.  I have worked with more profession companies
that believe in the consumer being satisfied and happy.  It is truly ashamed how customer service has
gone down in the past years.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted] . As always, VIZIO takes any
complaint reported to the Revdex.com very...

seriously.
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be
viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty. 
Accordingly, VIZIO considers this matter closed. 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us
at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.