Vizio

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizo.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price to assist the customer with the cost of their VIZIO product]This is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately three and a half years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

On Feb 13, I experienced a problem with my sound bar that it would randomly turn off, and required rebooting After contacting Vizio, the technician advised I should do a hard resetThis bricked the device I contacted Vizio, and since the device is under warranty (I provided proof of purchase), I was asked to return the device in their provided box, which I did within hours of receiving the box I have not heard anything about a replacement unit (I was assured they would send out a NEW (not recertified) unit via ***) In the meantime, my TV is also randomly dimming (this happened within hours of the sound bar dying) Resetting the TV did not fix the problem, and Vizio recommended that I replace it, as it too is under warranty Vizio claims that they contract with a third party to remove, replace, and install customer televisions I asked for the company's information and the technician's certifications before I allow this stranger into my home/work on my AV equipment,

Was having problems with my Vizio TV was not connecting to the Internet I spent several times on the phone with my Internet company and they assured me my Internet is working just fine along with my wireless router they send a man to fix it and it was not fixed so I called them and the lady I spoke to her name was [redacted] in Texas told me they were sending me a brand new TVI received a phone call today from Vizio stating they were not going to replace my TV that there was something wrong with my Internet I informed the man there was not and he said well I'm sorry I don't know what to tell you when I made the first call my TV was still under warranty all they did was give me a recertify TV which I think is just someone else's problem and that's why they took it back to the store so I was promised a brand new TV they told me someone would be contacting meSo basically I was lied to and now I'm back where I was in the beginningThank you very much for your help have a wonderful day, al

Vizio TV's are junk and their customer service is the worst in the country So I bought a $2,Vizio 70" E701i-ATV about years ago well it quit working, no pictureSo I called them to check on issue with the TV that I myself could look into being that I have a electronics degreeI was informed by customer service that my TV has been recalled for the same problem that I am havingHe asks me for my serial number, so I gave it to him, and he informs me that my TV is one that falls under the recallSo I am think well cool they will fix it for meNOPE!!! I was then asked how long I had the TV, so I told himThen I was told well the recall is over now so there is nothing they can do to help meWHAT!!!! You said it was recalled for a known bad chip setThen I was told since it didn't break during the recall I'm SOL So Vizio will not tell people about recalls even if it is registered with them, like mine wasHe told me it was post on the webSo I asked where, he couldn't tell me cause of course it was not on their siteIt took me almost an hour to find a site that had a posting about this recall, and guess what it was a site that gets less than 100,hits a year world wide So not only do they not stand behind their products, but when they know there is an issue with them they hide a recall on sites that no one ever goes to When we buy a New $2,TV we expect to get 100,hours out of it, which is years if you never turn it offWhich is what Vizio says their TV will last I will never buy another VIZIO product in my life timeThey are in the business of making junk, knowing they are selling junk that does not work, and not standing behind their junkThey are in the business of ripping people off of their hard earned money

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewedonline at [redacted] In the interest of providing customer satisfaction VIZIO has offered the customer a full courtesy repair service to assist the customer with the repair of their VIZIO productHowever, the customer is unwilling to accept this offer If the customer changes their mind and would like to accept our offer VIZIO requests that the customer contact VIZIO’s customer service departmentThis is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Better Business Bureau’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the product sustained a non-manufacturing defect Non-manufacturing defects are not covered under VIZIO’s warranty An image of the product is included in this response for your review In the interest of providing customer satisfaction VIZIO has contacted the customer and made her an offer to purchase a replacement VIZIO product at a discounted price This is the only offer VIZIO is able to make to the customer at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowYesterday on 05-16-(Sat), I received a phone call from Vizio Customer Relations Manager ( a female voice) and was surprised to hear what she saidShe will not exchange or repair the broken T.V I have and was offering she can help me find another T.V on discounted priceI do not want to spend a single penny on a Vizio product as I have already paid price of the T.VI asked her; is it listed somewhere on the box to open the box at the store to make sure it is not broken and she had no answerShe was just circling back saying damage is not covered in warantyI told her this means going forward whenever I buy an electronic item, I should open it at the store in front of the Sales person so that no-one blames any one afterwards, which is not a usual practice the customers followI remember when I purchased this T.V; many other customers loaded their T.V in the trunk of their vehicles and half of the box was hanging out of the truck of others customer vehiclesThis means all should have damaged their T.VI brought this T.V home in a very safe way, keeping it standing straight in my van; rapped in a blanket and my wife was holding the box all the time sitting on a single seat in one corner of my vanI kept the box secured in a separate room on a carpeted floor, which stays lockedI told Vizio Customer Relations Manager I am an honest person and what I telling is 100% true and ready to sign any legal document to assure Vizio, I did not cause any damage to this T.VSeems like Vizio Customer Relations Manager does understand my concern but do not want to open the door if they exchange this T.V, other customers could claim the same wayI also mentioned to the Vizio Customer Relations Manager if I had opened the T.V box at Wal-Mart during purchase, this T.V would have been retuned back to Vizio or Wal-Mart would have kept it depending upon their business process with VizioI am just loosing my money as did not open the box during due course of timeIf Vizio will not replace or repair this T.V , I will never buy a Vizio product in my whole lifeI mentioned this to Vizio Customer Relations Manager that you will loose a customer for my entire life and my other family members , relatives and friends would also come to know as everyone knew I bought a big screen T.V and was waiting for my basement to finish and then installThank you for your effortsSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This TV is only years old Nothing should be wrong with it However, since there is, the pieces should be readily available It is abundantly clear that you make a crappy product Over a $piece that I cannot get a hold of, you will not get my business and I will steer as many other people away from your brand as I possibly can Dispicable service and product!!!! I hope this helps anyone looking into getting a Vizio Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have a VIZIO TV, which is a TV manufactured by VIZIO The TV I have, and the photos that I sent, do show a Manufacturer’s defect, as it is failing LED Zones This is not the only issue The TV locks up, the TV blurs The VIZIO TV shows shadowed dotted lines moving across the screen The VIZIO TV has vertical shadowed lines one light images I do not understand how VIZIO can say it is not their issue, when everything that is happening is a Manufacturer’s Defect Thanks, [redacted]

I purchased a Vizio in television from Sams club.The model # is [redacted] .I had to return the set days after purchase as the television just went completly black,no picture at all.Sams club exchaged it for a new one.The television is just over yrs and now this one has done the same thing.I called Vizio to report this issue.I informed the operator "" [redacted] " about this issue and what had happened to the first one and Asked Mr [redacted] if this brand and/or model was not a good one.In response to this information that I reported,Mr [redacted] replied"Can I help you with something ma'am",as if he had no interest in the slightest of what I had just said.I informed him then that I went on the Vizio website and tried the trouble shooting options they suggested but that nothing worked.He told me there was nothing he could do but give me the phone number to the place they use so that I could pay to get it fixed.He gave me the number of a place called ITI REPAIR.I called them and were told t

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately ½ years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a full courtesy repair This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I was talking to a lady about getting my TV work done and I was upset and told her when the service tech comes he could just take the TV with him out of frustrationThen she called me honey and when I asked to talk to a supervisor because I found that offensive and harassment she said you're going to escalate this over a pet name thenAfter several minutes I got to talk to [redacted] which he said he was the supervisor and that he would look into it but didn't really take it serious to me I feel like I was offended and that is a type of sexual harassment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I called a TV repair person to give me an estimateHe determined that out of the LED light strips were not workingHE also said that he has seen quite a few Vizio TV's with this same issue and on most other brands, they do not burn out as fastI understand the TV is out of warrantythis complaint is based on faulty parts that do not last the expected life of the TVI think the public should know that before they purchase a Vizio TVVizio did call me and offered me a used TV for $They claim that they offered me a discounted TVif Visio is wanting to resolve this, why couldn't they offer to pay for the repair, or send me the parts? I ask the Vizio rep that called me this question"Why would I purchase another Vizio TV if the one I paid full price for didn't last years"? He said, " you have a very good point" Regards, [redacted] ***

I contacted vizio customer service because my wireless speaker stopped workingthey did all the troubleshooting possible and still no resolutionthey advised me they would replace the item or refund my money because they coded it as defectivei sent them my proof of purchase which was through [redacted] .comthey advised me it was covered under warranteedays later they called to let me know they would refund, after about minutes on hold they advised me they cannot cover though their warrantee because " unbeknown" to me I bought through a seller which was not authorizedvizio rep told me unfortunately there is not way I would have known that , that seller was not authorizedvizio said there is nothing they can do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Vizio once again has sent me one of their form letters! Yes one of your reps has contacted me but nothing as of yet has been resolved I have Fedexed your defective sound bar back to youYour shipping department failed to send me a postage paid label as you promised so I ended up paying the $return postage myselfYour rep Rob (who has been helpful) said I would be reimbursed As I said before Vizio I will drop the case when I receive a refund so please stop responding to this case with your meaningless form letters

Revdex.com: I do see that Vizio has changed their specs on their own website I would hope they would notify the vendors who sell their device as I have noticed the specs are not changed there (like Sams Club where I purchased it) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Better Business Bureau’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issue A representative from VIZIO spoke with the complainant over the phone, and the issue is resolved At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO’s engineering department has reviewed this complaint, and has determined that there is no security risk or vulnerability to hacking as suggested in the customer’s complaint At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that reducing the cost of an refurbished television for purchase and installation by Vizio would be satisfactory to me Vizio hauled away my damaged television today, and installed the refurbished one that I purchased at a reduced price so I considered this complaint resolved Regards, [redacted] ***