Vizio

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer areplacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately two years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO remoteThis is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They did offer to come out and fix the problemThe gentleman that they sent out was not a TV repair man and told me several times that he was notHe only worked on computersAfter he replaced parts he leftThe TV still did not work, I called him and he said again he was not a TV repair man and had no idea what was wrongAfter talking with Vizio they said they could not send out another repair man and that I would need to purchase a new TVThey did offer different TVs at a small discountTo me who paid $for a TV a year ago I found this to be unacceptableThey should either repair or replace the item Regards, [redacted]

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint /> reported to the Revdex.com very seriously Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the product sustained a non-manufacturing defect Non-manufacturing defects are not covered under VIZIO’s warranty An image of the product is included in this response for your review In the interest of providing customer satisfaction VIZIO has contacted the customer and made her an offer to purchase a replacement VIZIO product at a discounted price This is the only offer VIZIO is able to make to the customer at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I purchased a Vizio through Purchasing Power at work for my son for his birthday He had the television for months when it made a loud popping sound and died I called Vizio customer support to get a resolution for this We went through the standard reboot of the tv, (which I have never had to do with any other brand I have owned) and it still did not work He then proceeded to tell me it was the capacitor of the tv which had gone out They flatly refused to replace the tv,, even though it was only months old They said parts would be ordered and a technician would call me in 5-days to schedule an appointment Three weeks later, I contacted Vizio again asking when they planned to fix the tv I was informed that the service call had been cancelled because they could not reach me, even though they had my home and work numbers and my email address NO ONE HAD TRIED to contact me! They then told me they would schedule another service call in 5-days and get the tv fixed When asked why I had to wait again, they told me they had to order the parts What happened to the parts they ordered the first time? Any how do they know what is actually wrong with the tv as no tech has actually laid eyes on it? Never again will I buy anything made by Vizio

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted] As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year and months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.VIZIO has been unable to reach the customer regarding this matter VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO back to resolve the complaint.Again, VIZIO cannot further comment on this complaint without speaking to the customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty VIZIO offered the customer a refund and the customer acceptedUnfortunately, we had a previous address on file for the customer and the check was mailed to the wrong addressVIZIO has since spoken to the customer and received the correct addressThe customer has been informed that once VIZIO receives the check back we will send it to the correct addressThe customer has stated that he will no longer speak to VIZIO on this matterAt VIZIO, the quality of our products is very important to us We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc.Tell us why here

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourageanyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

?Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Better Business Bureau’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the warranty on this product expired prior to the customer contacting VIZIO regarding this matter At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Hello, We bought a 55" VIZIO HDTV around 2/years ago, and now it just doesn't work, I get power to it but no sound or picture, I have delt with them on the phone and via facebook, when I spoke to them on the phone they really didn't/couldn't do anything for me, then I spoke to someone via facebook, and he emailed me back and said this..Terry, Unfortunately, it appears that the TV would need to be repaired but is almost years outside of the warranty We would still like to assist you by splitting the cost of the repair The cost to you for this would be $ We would send the terms and conditions which would need to be signed and received back to us within 1-business days Once we have received the terms and conditions back, ITI will be in contact with you in 5-business days to accept the payment Once payment is received, ITI will setup a date and time to service the TV If this is something you would like to move forward with, please let me know Thanks, [redacted] VIZIO Now I know I am not the only one who is having trouble with them, you should chk out their facebook page and read some of the comments...https://www.facebook.com/vizio/?fref=ts I have tubed tv's that are 15/years old and they still work fine besides the HD which they don't haveI feel they should replace it or fix it at no charge to me Thank you

I agree with the replacement of the TV but I feel that they should also pay a fee for the time that I have been without the televisionI am on a pay service for my television so I have had to pay for a service that I am not receiving without a TVI feel that they should have to pay for that service seeing that it is coming out of my pocket even though I am unable to use the service without the TelevisionI pay 50$ a month to have cable brought into my apartment so I feel that they should have to pay the 50$ charge that I am paying but unable to use without a TV.Thank you, [redacted]

I purchased my television on 7/10/and it worked for days and then stoppedI called Vizio to advise them off what happened and they told me to email them pictures of the tv so they can see what's going onI emailed the pictures and they said it will be easier to replace than to have someone come fix itIt's been weeks and I have yet to receive my televisionEvery time I call I get a different answer and no one seems to know when I will receive my television and no one seems to careI advised them this is my only television in the home and they didn't seem to care about that eitherI will never purchase another television with this company if this is how customer service treats peopleAnd I still don't have my television!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The solution is to provide me a larger tv with the same inner working VA panel that suffers from INPUT LAG so I am awaiting delivery of this item and verification that I will not have the same experience with the same series of tvUntil then I will consider this unresolved and ongoing Regards, [redacted]

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year A copy of VIZIO’s warranty can be viewedonline at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer areplacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Vizo refuses to fix the broken TV they delievered me, under warrantyThey have offered to sell me a more exspensive TV Not only have I been taken advantage of but the manager who represents VIZO is exstreamly rude and unprofessional I am pursuing the company to find out how to file a formal complaint against the manager I spoke to [redacted] I have requested this information but I have received no response as of March 1stI have sent in two more request Since, VIZO has no integrity for their products, I will replace my electronics thru another company who is in good standing with the Revdex.com I am not able to attach the receipt since it has faded Vizo does have my year warranty informaion on file and all else pertaining to the purchase and warranty From my understanding the Revdex.com will be closing my complait listed as unresolved [redacted] ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint is out of warranty because the customer threw the unit awayA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I call vizio to have my tv repaired after the repair another problem started had them come back and repair the tv again the problem is still going on Asked them to either replace the tv or refund my money and they refused to do eitherSaid I would have to buy another 4k device and try it to see it the problem was still thereI ask them to send said device so I could try it and they refused

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer our courtesy repair service to assist the customer with the repair of their VIZIO product This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc