Vizio

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and the customer has informed VIZIO that they returned the TV to the retail store Accordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at [redacted] In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer areplacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint /> reported to the Revdex.com very seriously Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the product sustained a non-manufacturing defect Non-manufacturing defects are not covered under VIZIO’s warranty An image of the product is included in this response for your review In the interest of providing customer satisfaction VIZIO has contacted the customer and made her an offer to purchase a replacement VIZIO product at a discounted price This is the only offer VIZIO is able to make to the customer at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

?Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Better Business Bureau’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the warranty on this product expired prior to the customer contacting VIZIO regarding this matter At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Hello, We bought a 55" VIZIO HDTV around 2/years ago, and now it just doesn't work, I get power to it but no sound or picture, I have delt with them on the phone and via facebook, when I spoke to them on the phone they really didn't/couldn't do anything for me, then I spoke to someone via facebook, and he emailed me back and said this..Terry, Unfortunately, it appears that the TV would need to be repaired but is almost years outside of the warranty We would still like to assist you by splitting the cost of the repair The cost to you for this would be $ We would send the terms and conditions which would need to be signed and received back to us within 1-business days Once we have received the terms and conditions back, ITI will be in contact with you in 5-business days to accept the payment Once payment is received, ITI will setup a date and time to service the TV If this is something you would like to move forward with, please let me know Thanks, [redacted] VIZIO Now I know I am not the only one who is having trouble with them, you should chk out their facebook page and read some of the comments...https://www.facebook.com/vizio/?fref=ts I have tubed tv's that are 15/years old and they still work fine besides the HD which they don't haveI feel they should replace it or fix it at no charge to me Thank you

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I agree with the replacement of the TV but I feel that they should also pay a fee for the time that I have been without the televisionI am on a pay service for my television so I have had to pay for a service that I am not receiving without a TVI feel that they should have to pay for that service seeing that it is coming out of my pocket even though I am unable to use the service without the TelevisionI pay 50$ a month to have cable brought into my apartment so I feel that they should have to pay the 50$ charge that I am paying but unable to use without a TV.Thank you, [redacted]

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty VIZIO offered the customer a refund and the customer acceptedUnfortunately, we had a previous address on file for the customer and the check was mailed to the wrong addressVIZIO has since spoken to the customer and received the correct addressThe customer has been informed that once VIZIO receives the check back we will send it to the correct addressThe customer has stated that he will no longer speak to VIZIO on this matterAt VIZIO, the quality of our products is very important to us We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc.Tell us why here

I purchased my television on 7/10/and it worked for days and then stoppedI called Vizio to advise them off what happened and they told me to email them pictures of the tv so they can see what's going onI emailed the pictures and they said it will be easier to replace than to have someone come fix itIt's been weeks and I have yet to receive my televisionEvery time I call I get a different answer and no one seems to know when I will receive my television and no one seems to careI advised them this is my only television in the home and they didn't seem to care about that eitherI will never purchase another television with this company if this is how customer service treats peopleAnd I still don't have my television!

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted] As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year and months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.VIZIO has been unable to reach the customer regarding this matter VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO back to resolve the complaint.Again, VIZIO cannot further comment on this complaint without speaking to the customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourageanyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year A copy of VIZIO’s warranty can be viewedonline at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer areplacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The solution is to provide me a larger tv with the same inner working VA panel that suffers from INPUT LAG so I am awaiting delivery of this item and verification that I will not have the same experience with the same series of tvUntil then I will consider this unresolved and ongoing Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Vizo refuses to fix the broken TV they delievered me, under warrantyThey have offered to sell me a more exspensive TV Not only have I been taken advantage of but the manager who represents VIZO is exstreamly rude and unprofessional I am pursuing the company to find out how to file a formal complaint against the manager I spoke to [redacted] I have requested this information but I have received no response as of March 1stI have sent in two more request Since, VIZO has no integrity for their products, I will replace my electronics thru another company who is in good standing with the Revdex.com I am not able to attach the receipt since it has faded Vizo does have my year warranty informaion on file and all else pertaining to the purchase and warranty From my understanding the Revdex.com will be closing my complait listed as unresolved [redacted] ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint is out of warranty because the customer threw the unit awayA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I recent bought a inch vizio tvMy screen has vertical linesI called them and was told that the tv has physical damageWell my tv hasn't moved, and they won't even look at itI was treated very rudelyI I bought the tv from H [redacted] who referred me to vizioH [redacted] gave me percent back on the tvThey did more for me than vizioThe person I was talking to said the same thing happen to herWhen u have a brand new tv that is not even months old this should not of even happened

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully investigate this complaint withoutadditional information from the customerVIZIO has been unable to reach the customer regarding this matter VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Proof of purchase or receipt for the VIZIOProduct(2) Pictures of the purported issue with theVIZIO ProductAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customerAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely,VIZIO, Inc