Vizio

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer our courtesy repair service to assist the customer with the repair of their VIZIO product This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I call vizio to have my tv repaired after the repair another problem started had them come back and repair the tv again the problem is still going on Asked them to either replace the tv or refund my money and they refused to do eitherSaid I would have to buy another 4k device and try it to see it the problem was still thereI ask them to send said device so I could try it and they refused

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year A copy of VIZIO’s warranty can be viewed online at [redacted] In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely,VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Vizio contacted me to mention that they could/would not fix the issue with my 70" M-Series , they offered to sell me another TV in which I deniedI would recommend that folks take a look at other issues with VIZIO because it seems to be widespread issue with those that make the mistake of falling for the lower Vizio price tag] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Vizio just picked up the tv on a ThursNovember, 20, The company that Vizio used scheduled a pick up for Wednesday, November 19, between 12:p.mand 4:p.m When no one arrived by 5:p.m I called and " Oh I am sorry there was a mistake, you aren't scheduled until tomorrow." I really want to keep this case open until I actually receive my refundSince as you can see there have been many mistakes madeThank you, [redacted] L [redacted]

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Email with consent form was sent on July 14,In it, it states that TV will be repaired by third party technicians and that it would be a one time courtesy from VizioIt does not, however, provide a clear statement as to what will occur in the event that the TV is unrepairableWhich, by research and facts known most Vizio TVs are deemed unrepairableThis specific model of Vizio is defective, with thousands of complaints from owners dissatisfied with the quality of the TVIf my TV is officially deemed unrepairable by technician, then TV must be replaced with a different model Selling defective products is dishonest and I did not pay so much money for a product that will not work for more than a year Regards, [redacted]

Revdex.com: Dear Sir/Madam I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint as until today they did not replace the TV and did not return the moneyTheir customer support team call my daughter and me a couple of times a day to tell me they are in the process of responding that complaintIt is becoming harassmentAlso they asked me to send them a copy of the invoice that proves that I bought that TV, I sent the email a couple of times and cc'd you I would prefer that Vizio send me a cheque with the amount covering the TV purchase amount, as I am not interested anymore in their product or talking to any of your teamPdf copy of these emails are also attached for your kind referenceRegards, [redacted] ***

I have been contacted by a Vizio executive he promised me a replacement tv ASAP I am trusting this will be a speedy replacement Revdex.com:I I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at [redacted] VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price to assist the customer with the repair of their VIZIO product/other offer] This is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

On May 21, I bought a Vizio D32F-FTVI live in DallasTV worked fine until today, June Picture won't come onThere appears to be a crack in the darkened screen, but it's internalI called Vizio SupportTheir response was abysmalThey didn't offer to have a technician look at itRight off the bat, their rep told me I must have dropped the TV or struck it with somethingTelling her no one in the family did that was fruitlessTheir stand is that internal cracks can only occur by customer negligenceEnd of discussionWell, a quick scan of Google shows that hundreds of people have had similar complaints to mineNot all were Vizio customersMany were, thoughAnd all were told they were at fault When I told the rep there surely would have to be external damage to the TV's exterior or the screen itself if I dropped it or slammed it with somethingShe told me that wasn't the caseClearly, there's no way to win with themThey've determined the customer is always wrong

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted] As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectNon-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) complaint number [redacted] VIZIO takes any complaint reported to the Revdex.com very seriously At VIZIO, the quality of our products is very important to us VIZIO works diligently to bring the best possible experience to our customersIn order to deliver the same experience with our app partners, this requires hard work and collaboration among VIZIO and the app partners Amazon is working hard to update the Amazon Instant Video app on the VIZIO Internet Apps Plus platform and deliver an improved user experience Once the update is available, the Amazon Instant Video App will automatically update on the internet-connected VIZIO smart TV We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) request for additional information regarding complaint number [redacted] Regarding Mr [redacted] s inquiry about the Song-Beverly Consumer Warranty Act, §(b) states that “Every manufacturer making an express warranty with respect to an electronic or appliance product described in subdivision (h), (i),(j), or (k) of Section of the Business and Professions Code, with a wholesale price to the retailer of one hundred dollars ($100) or more, shall make available to service and repair facilities sufficient service literature and functional parts to effect the repair of a product for at least seven years after the date a product model or type was manufactured, regardless of whether the seven-year period exceeds the warranty period for the product.” VIZIO complies with this ActVIZIO offers a one year limited warranty on parts and laborAccording to the information provided in Mr [redacted] s initial complaint, his television would have been eligible for warranty services through July of Mr [redacted] s television is approximately one year beyond the expiration of the limited warranty VIZIO has several authorized servicers who can repair televisions that are past the Limited Warranty time frameOur Service Team would be happy to assist anyone who has questions about getting in touch with an authorized service and repair shop, and can be contacted at https://vizio.custhelp.com/ for further information and assistance Sincerely, VIZIO, Inc

Representatives were rude, snappy and generally unhelpful This is the second time I have contacted Vizio -- the first time was two years ago, and the level of service at that time was much better I think the difference is this time around my product is off warranty Left a bad taste in my mouth -- as if the representatives did not feel it was worthwhile to speak with someone whose product is off warranty since the "transaction" is complete Not interested in dealing with a company that treats customers like "transactions" -- will not purchase another Vizio product again

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Better Business Bureau’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously As previously stated, based upon VIZIO’s review of the product in question VIZIO has determined that the angle of the VIZIO product conforms to the angle and design of the television stand In the interest of providing customer satisfaction VIZIO has contacted Mr [redacted] and made him an offer to purchase a replacement non VIZIO product of his choice, and VIZIO will reimburse him towards the purchase of that product Should Mr [redacted] wish to take VIZIO up on this offer we encourage him to contact us at her earliest convenience At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at [redacted] VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warrantyAccordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely,VIZIO, Inc

Today I moved my other Vizio Smart TV from the bedroom to the living room I hung this TV on the same wall, and removed the console stanchion from the bottom of the TV in the same manner as I did the other one Of course I used more caution in doing so this time because I didn't want two broken TV's in the house, but I clearly used the same technique (i.esetting the TV on the carpet and turning it over onto its side to detach the bottom, then hanging it on the wall) Attached are the photos with no visible issue or problems (e.gno horizontal, vertical, or diagonal lines) on this one If Vizio will not replace my broken TV then is it possible to correct the horizontal and vertical lines on it which are under warranty, but not the diagonal line? At least that would clear up most of the picture that I cannot see now If this is still not acceptable to Vizio then what is the out of pocket cost to me to have Vizio repair this TV out of warranty? I want to compared the cost of repairing it vice buying a new oneI want to get this problem resolved ASAP either through Vizio or not.Thanks,***

I bought a 40-inch (E400i-B2) Vizio from Costco for $on April 27, There were some minor problems with the remote and the TV occasionally froze, but I could live with itFive months later the bottom quarter of the screen started flickering, as in LEDs going badWhen I called customer service, they had me email video of the problem, and then said my TV needed to be replacedThis rep would only offer me an inferior model as the replacement because my model was supposedly not available (even though I could put my exact model into a shopping cart to purchase from the Vizio website); she said my only other option was to get a refundTwo reps and two supervisors later, the last one finally offered me an identical TV but in a 48-inchCool – that should have been the first offer! Minus the arguing and eating up my time, I was satisfiedBUT… it took days for the replacement to arrive on a Friday afternoonBy the time I got around to sitting down and setting everything up, it was 11pm and I discovered that I could use the menus just fine, take my time setting things up, etc., but as soon as I tried to stream anything (YouTube, NetFlix, Amazon Prime), the TV would just power down after 10-secondsWhen I was finally able to reach Customer Service on Monday October 6th, I got a decent rep who apologized for the previous treatment I had received and arranged for another replacement 48-inch TVOn October 14th, having heard from no one, I contacted the delivery company and learned that the unit had just been released to them the previous day – days after my phone call with VizioThe second replacement TV arrived on Friday, October 17thSo I proceeded to set things up and start streaming a programAfter six minutes, the TV froze for about a minute, then powered downI went through the entire reboot drill (I had it memorized by then: unplugged my router and the TV for over a minute, started everything back up, reset the TV by holding the power button, reset to factory defaults, all the right steps), and then called Vizio once I got a program started streamingBy the time I got a rep on the line long enough to get all my history and information accounted for (about minutes), the TV froze and powered downSince this was the third bad TV in a row (the two replacements were both brand new E480i-Bmodels), I concluded that Vizio could not deliver a working TV to me and conceded to get a refundIn order to get the refund, I had to email an image of my original Costco receipt from April and wait for Vizio to send me a box to pack the TV inThey would not schedule a piuntil after I had boxed the TV up and called them back (instead of just sending a box with the picompany)It took five more days for my box to arrive and I called Vizio right away to schedule the pickupIt is now November 4th and I haven’t heard a peep from any courierVizio will not refund my money until they have the TV in hand, so I’m still waitingThe good news is that by the time I get my refund lots of good TV brands like Samsung, LG and Panasonic should be marked down for the holidays! I’m overwhelmed by Vizio’s customer service in the worst way possible, and cannot possibly recommend this brand to anyoneWhat a nightmare!