Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
it all depends upon the amount of the discount that they are offeringif they are offering a discount that will be equal to what I paid for the other television setI PAID only $dollars for the 50' model, which was a display televisionif it is a large discount off a new one that would acceptable to meif they agreed to sale me a refurbished television at great price, that would be fine with me

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at ***. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television free of charge]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year and months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able tomake at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was indeed contacted by a Vizio representative regarding my complaint and dissatisfaction with their products.
He continued to apologize about the misinformation that I got from their CSR, but contented that there was no way that it could be rectified They also contended that because at the time of purchase the Skype Application was still on the motherboard, therefore they were in compliance whether it worked or not To me this is just a question of semantics The only solution they have was to send someone over to check on the additional audio problems and use a connection that would require the use of cables and other wiring connectionsI have U-Verse which affords me mobility A stationary connection would defeat that purpose and possibly interfere with my Internet connectionsNone of the televisions from other manufacturers require additional contraptions
Regards,
*** ***

This was the first Vizio product I bought and the lastI bought a Vizio 24” class D-series HDTV smart TV with SmartcastOn the Vizio website, it states that Directv Now is compatible with their SmartcastBut upon setting up, I couldn’t find a way to stream from my IPhone to the new television, since I couldn’t just download the app right to the TVMy first call to their support line, I was told by a representative, that Directv was not compatible with my TV I then asked to speak to a supervisor, and was told the same thingI then asked why their company was misleading their customersShe said their were not, even though I gave her the exact location on their website, where it stated they were compatibleThe supervisor then gave me a web address for chromecast, the maker of smartcast, so I was told, to see the apps that were compatibleThere too it showed that Directv Now was compatibleI told her this and her reply was simply that it was not supportedShe had no other reasoning as to why both the Vizio website as well as the chromecast website she gave me stated it wasI have spoke two more time with Vizio, because the first representative and supervisor were not helpfulUnfortunately for me, neither were the next twoI was simply told I would have to spend more money on a device to cast that I should never have had to doI will be returning this product and will never again buy a Vizio productI will also advise as many as I can to stay away as well as they provided no help, other than to spend more manyThey misled customers to sell more productSpend more for a better tv as well as helpAll people I spoke to were from a foreign nation, I assume by every one having an accentThey couldn’t answer the most basic of questionsStay away

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc.Tell us why here

I purchased a 50" Vizio Smart T.Vmodle #D-500Bin Dec with a year warranty for $It worked for moths before it started turning off by itselfI made my first complaint in Nov of about the problemI had to make more complaints about my T.Vturning off before it received a replacementIn March they sent technicians to repair the main board and power boardIt didn't work and I called again a week laterThis is when they sent me a model E50-C1- T.Vthat they, said was sold back to them by a store that didn't sell it, so it was basically newIt was delivered swapped out for the old oneIt was satisfied with the product upgrade, until I turned it off min after the delivery people left and my T.Vnever went off the Vizio logo screenMade a complaint was told I had to wait another week for a replacement, but instead of a restock it would be newI asked a customer service supervisor from South Dakota what type of steps can I take to reslove me not having a

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined
that the VIZIO television in questionsuffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

In February, I purchased a Vizio Home Theatre Display (P55-C1)Only TWO months later, the TV began to have issues with the backlighting
I have not had a TV or comparable device in over yearsAfter being given a gift of money to put towards a TV for for myself (because I don't buy things like that for myself) and saving the money to buy a quality TV that I had hoped would last me years, I made the decision to buy a Vizio Home Theatre Display based on the good reputation of VizioIt was quite devastating to realize both that Vizio produce sub-par devices that they do not stand behind and that their customer service depart is quite heartless
I feel terribly betrayed by VizioThe issue began inside warranty in less than months of of the purchase date, I called months from purchase date, as a power cycle temporarily fixed the issue before
After talking with a member of their escalation team, Justin, I feel completely discardable and worthless as a customer of VizioI

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has
determined that the VIZIO television in question in
this complaint has been out of warranty by approximately days. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at no cost to the customer. This is the only offer VIZIO is able to make
at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at ***. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by VIZIO support but the representative did not negotiate with my in good faithWe purchased this VIZIO TV with good money that we worked hard forThis product is clearly not of acceptable quality and the support of the company that makes this product is shady at best so why would we give them MORE of our moneyI requested a refund or a replacement of the TV in order to make this right but VIZIO would not budgeAt this point even a partial refund would be acceptable and they can have the TV backWe were forced to purchase a different television after this one arrived broken so the VIZIO set is already a complete sunk cost for usVIZIO's warranty is clear and their stance is clear but because of our experience I feel an exception should be made so that we can be made at least partial whole on this transactionWe are willing to eat some of the cost but not allThat seems reasonable to me.If VIZIO can't be trusted to deliver a whole product and stand behind that product then I think their reputation should suffer for itMine would if this is how I conducted my personal business!
Regards,
** ***

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported
to the Revdex.com very seriously
Please be advised that VIZIO has determined that the VIZIO television in question in
this complaint has been out of warranty by approximately years. A copy of VIZIO’s
warranty can be viewed online at http://www.vizo.com/warranty. In the interest of
providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO
television at a discounted price to assist the customer with the cost of their VIZIO
product]. This is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately month. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at no cost to the customerThis is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
I do not want a smart TV that does not workYou keep sending me broken tvs under your so called warrantyI just want my money back so I can go buy a TV that not a VizioI am not happy with your product and your customer service

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined
that the VIZIO television in question suffered a non-manufacturing defectNon-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. Inthe interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Sorry for the delay in respondingI actually am happy with Vizio's resolution of my complaint seen here