Vizio

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I brought a television a couple of years back, which I looked into a couple of company that have and make great productsAnd I found vizio!I went and purchases a smart tvSo now I have this tv that one day is hasn’t tuned onCalled and tried to see if vizio could give me some help in which they didThey just want me to spend more money on getting it repaired by them

Vizio shipped us a television that was missing its legsVizio is hiding behind an unpiblicized policy of only allowing customers days to request missing partsThe product manual cites days to report a defectI just want the tv’s legs
Serial number is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told that I would have a refund in business days after my TV was finally picked upIt has been business days and still no word from VIzioThis is unacceptable.
Regards,
*** ***

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyIn the interest of providing customer satisfaction, a representative from VIZIO has made several attempted to contact the complainant to further discuss this complaint; however, we have not been able to reach the complainant at this timeVIZIO will attempt to contact the complainant again in an effort to try and to come to a resolution regarding this complaintAt VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

I brought a tv from Wal-Mart an it wasnt the right tv that the tb on the box said it was an Wal-Mart said it was vizio problem money was paid for one thing an we got something else an I want the right tv or my money back

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint
VIZIO has contacted this customer and has handled this complaint regarding this customers’ sales order. Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company did not look at the televisionThis is not a non-manufacturing defectIt happened when I was watching the televisionSomething exploded from the insideThere is no way they could make a determination via pictures
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIOPreviously, VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported to the Revdex.com very
seriously
Please be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty. VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is very disappointing that a company does not support the quality of their productI for one will never purchase a Vizio product again, I read that a recall was done back in for the same faultI hope something like this happens again because an expensive TV like this should not go out after monthsAgain I will never buy any Vizio product again not will I recommend it to people.
Regards,
*** ***

I purchased a new Vizio TV about months ago A line of pixels went out on the TV A call to Vizio and pictures and receipt emailed, I was informed I would receive a refurbished television and it would take approximately weeks to be delivered I expressed concerns over a refurbished TV since I purchased a new TV I was assured that the TV would be just like new After receiving a delivery time frame today, the refurbished TV arrived The visual inspection was ok but after un-mounting and mounting the replacement TV and turning it on, the screen was cracked all over We had to unbox my old tv and swap them again A call to customer service at Vizio was met with an apology and another week delivery time frame Now they offered to replace with a new TV this time but I'm out a vacation day and have to take another one After escalating to a supervisor, I was offered day shipping but because its Friday at lunch and Monday is a holiday, it will not go out until next week A

On January 6th, 2018, my Vizio M550NV 54.6" Razor LED Backlit LCD HDTV randomly shut off/lost its picture and would not power back on after several attempts (including a manufacturer’s factory reset..) Perplexed by the issue, I researched the television further to see if other such cases existed with this particular model (and possible ways to fix it myself)As it turns out, dozens of customer reviews, for this particular model television, revealed the same manufacturer’s defect (in each case, the television shut down prematurelyMany in as early as a couple of years)Having paid $1,for the television in November 2010, from *** ***, I was extremely frustrated to find that my rather hefty investment had very prematurely died outside of its rather meek 1yr warranty (especially when considering our Sony Bravia Television has still lasted for over years!) I proceeded to call Vizio customer support (1/7/2018) to sort out and address the issueWe walked through the standard procedure to attempt to fix, and again no luck I mentioned that based on my online research, this appeared to be an issue that other Vizio customers had experienced and was curious if he had received similar complaintsThe rep indicated that Vizio was not only aware of the issue with this particular model, but had in fact received many calls from customers complaining of the same issue with the same model TV - failure to power on and pictures issues (all prematurely) He went to talk to his supervisors about my replacement options: Either pay a tech service, at a discounted rate, to see if they could figure out the problem or they could offer me another new TV for $(market price $478)It was the best they could do because I was out of warrantyI indicated several times that this was simply unacceptable - consumers do not pay $1,for a television, with the anticipation of it dying within 5-years or even earlierIt's a manufacturer defect
I am looking for an immediate replacement of my television, with a comparable and defect-free Vizio TV Because this known defect has existed in this particular model, I would expect Vizio to remedy and resolve their own technical issue by removing the dead television and replacing it with a new one free of chargeA very well known, manufacturer’s defect is not the responsibility of the consumer (it is the responsibility of the manufacturer..)
The only reason I'm giving two stars is because the customer service rep was attempting to be helpful (keeping on script with Vizio's policies) and because we enjoyed the TV for the short period we had it

I contacted vizio customer service because my wireless speaker stopped workingthey did all the troubleshooting possible and still no resolutionthey advised me they would replace the item or refund my money because they coded it as defectivei sent them my proof of purchase which was through ***.comthey advised me it was covered under warranteedays later they called to let me know they would refund, after about minutes on hold they advised me they cannot cover though their warrantee because " unbeknown" to me I bought through a seller which was not authorizedvizio rep told me unfortunately there is not way I would have known that , that seller was not authorizedvizio said there is nothing they can do

Bought a tv, that comes with a 1-year warranty with VizioAlso purchased another warranty for after the 1-year Vizio warranty expiresSomething hit my tv screen, and Vizio refuses under warranty with purchase of the tv to fix the problem or replace it as promisedThis tv is less then 6-months oldThere should be no issues with a tv this new!!!! I submitted a previous complaintThis morning I relieved a call from the company, and was told " I may have mailed or emailed a copy of the warranty highlighted that Vizio does not cover damage done, and was offered to purchase another tv at a discounted price." I asked, " there is a time frame stated in your warranty, days for example from purchase that is not covered by Vizio warranty?" And was told " no" and I would not be allowed to have our tv repaired or replaced, but that I could purchase another oneSo why would anyone purchase from this company? I was also told that if I purchased this tv from the retailer

Dear Sir/Madam,
I have purchased a brand new TV months ago, and suddenly it stopped workingApparently something is broken inside the panelWhen I asked them to repair or replace as it is under manufacture warranty, they pretty much told us it's our fault, we broke it, even though there are no scratch on top of the screenThey just put the blame on us and denied to honor the warrantyThey are rude and have poor customer serviceEveryone seems to claim themselves as the last person that I can talk toAnd only solution they gave is to buy another tv almost the same cost as the new oneI have tried talking with them but it seems they just don't careI have also sent them their own review site where many others filed similar complaints and pointed out that they should take care of the customersBut it seems like they just simply stood firm that it was our issue and avoiding the warrantyThis is not ethical, and I would like you to kindly intervene and resolve the issue

Bought inch Vizio TV from Sams Club in January and in less than months TV diedContacted Vizio warranty department and they sent me a defective refurbished replacementContacted Vizio again and was told they no longer had the same model and would send me a better model but this time I have not gotten TV because the rep that was suppose to bring it to my home and set it up never showed when he said he would which was suppose to be 8-4-between and 5pmNever showed and never called to say why he would not be hereThe only way I could contact him was by his email addressWhen I finally heard from him he told me he could only bring me my tv when it fit into his schedule at a convenient time for himI finally told rep that has my replacement tv to send it back to vizio and then get vizio to send it to me directly or to someone that would work with my scheduleI now have been without a working tv for a month now since contacting Vizio on the 10th of JulyI had sent Vizi

Purchased the television less than years ago TV turned off and will not turn on Customer service represtentative said that vizio products only have year factory warranty and that it would not be cost effective to fix My TV is now a large paper weight Terrible product and terrible service!

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO contacted the customer to discuss the complaintIt has been determined that this is not an issue with the VIZIO TVAt VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO cannot fully investigate this complaint without speaking to the customer. VIZIO has been unable to reach the customer regarding this matter VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO.Again, VIZIO cannot further comment on this complaint without speaking to the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc