Vizio

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”)
notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the
Revdex.com very seriously
Please be advised that VIZIO’s engineering department has reviewed this
complaint, and has determined that there is no security risk or vulnerability
to hacking as suggested in the customer’s complaint.
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/
for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe warranty language that Vizio forwarded does not state that a product purchased in one of the fifty states and transferred as part of personal belongings to Guam, a US territory, is not covered by warranty Please ask Vizio to point out that language which would, in any case, be a violation of federal law Federal laws operate in Guam unless specifically excluded. I also asked to speak to an executive of the company, who presumably formulated warranty language and was impolitely refused. Regards*** * ***

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported
to the Revdex.com very seriously
Please be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty. VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had an issue with a tv and got it exchangedI have had tvs sent to me with different issues with eachI am sick of dealing with items that do not work or have something else wrong with themI will also include dates that I have gotten them and describe what was wrong with eachOn 07/25/is when I sent out the original TVOn 07/25/I sent out my original tv to get it serviced/repairedI got TV #(refurbished) on 08/06/and there was an issue with the tv having a white haze in the middle of the screenI was informed that it was a bad unit and I will have to send it back to get another replacementI said that is fine as long as I can get a unit that will workI sent in TV #on 08/11/I then got TV #(Refurbished) on 08/26/and the whole screen was smashedThey claim that something had to of happened during shipping and that I am to send it back and I will get a NEW TV to replace it (have audio recording of Tech stating that I will get a NEW TV and not a refurbished one)I then sent back TV#on 08/26/I then got TV #(Refurbished and not NEW) on 09/02/and the TV keeps restartingI then called up and told them that I was told that this tv will be NEW and instead it is a REFURBISHED TV and that the TV keeps restartingI was informed that my original tv warranty expired and that they will not replace this one (even though I was promised a NEW one and also the contents in the box states it had a day warranty on it)I have spent almost the last months to get a replacement that will work and I keep getting units that are bad or brokeI am sick of it and I am also sick of being told one thing and then them not holding up to there promisesI got replacements and neither one of them work and they refuse to help me at all
Since I have been trying to get a working unit for almost months now I am sick of going weeks without a tv and when I do get one there is something wrong with itI would like a complete refund of what I payed for my unit or to be sent a BRAND NEW UNIT WITH YEAR WARRANTY and NOT a REFURBISHED one eitherI would also like to be contacted as well by someone high up that would actually help me at ***This is getting really old and also time consuming as well

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that
the VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a full courtesy repair to assist the customer with the repair of their VIZIO product. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The resolution offered in the response to the Revdex.com differs from the resolution the company has agreed to in external communication with me The company has agreed to provide a full reimbursement for a universal tv stand once I confirm to them that I am satisfied with the look of the stand installed on the purchased tv The representative has informed me that I can expect reimbursement within 7-business days during which time I am requesting the Revdex.com to keep this case open I will only accept the resolution reached with the representative for full reimbursement.
Regards,
*** ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPer our repair technician’s portal, the repair that VIZIO authorized (***) was completed successfully on 02/03/As of this time, VIZIO has been unsuccessful in their attempts to confirm this with the consumer by phone; however neither have we been advised of any further issues by the consumerAs such, VIZIO considers this issue resolved At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

The real deal is Vizio recalled my TV model number and still did nothing and did not replace TVWhat a disappointing shopping experience please do not buy any products from this company: See Vizio's own recall below
***
VIZIO recently issued a statement with new information that in a small percentage of units with serial numbers in th* *** ** *** ** *** *** *** *** *** *** - *** for Model E701i-A3, users may experience a loss of video on the display although audio can still be heardThis potential issue appears to occur typically around the first hours of usage or first few months of usage and does not present a safety concern
On the Vizio Web-site and they still did not stand behind the product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
vizio does not honor their warranties qualitiy tv do not loose pictures in only 71/months us the tv was never moved or dropped as vizio claims I will never buy another vizio product and will tell anyone how they have treated me and my family after we bought their tv

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
Regards,
*** ***

I purchased a Vizio inch 3D LED TV end of for $I did not get the extra warranty thinking I will take a chance, and mostly HOPING to repair if I face any problemNever expected (because of high Revdex.com rating) that these Vizio TVs LED panels are of LOW quality and are apt to die after warrantyMy display went off and I called Vizio support for repair options and the answer, I get is, the TV isn't repairable and has to be replaced, and they can't as its out off warrantyThat is when I realized I spent over 2k on a product that is prone to fail and is NOT repairableI read online and several people had the same complaint on invh TV purchases in 2013, and Vizio would not make a recall on their bad panelsHow can a company like this can have an A+ rating on their products/business who are selling cheap products and deceiving customers? Who don't own their defects? BUYERS BEWARE

To Whom It
May Concern:
VIZIO, Inc
(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification
regarding Revdex.com complaint number ***As always, VIZIO takes any complaint reported to the
Revdex.com very seriously
In the
interest of providing customer satisfaction VIZIO has contacted the complainant
in an effort to resolve this issueA representative from VIZIO spoke with the
complainant over the phone, and has resolved this issue
At VIZIO,
the quality of our products is very important to us. We rely on and appreciate product feedback
from our customers and encourage anyone who has questions about or problems
with our products to contact us at https://vizio.custhelp.com/ for information
and assistance

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyIn the interest of providing customer
satisfaction, a representative from VIZIO has made several attempted to contact the complainant to further discuss this complaint; however, we have not been able to reach the complainant at this timeVIZIO will attempt to contact the complainant again in an effort to try and to come to a resolution regarding this complaintAt VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately yearA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer a repair at no additional costThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistanceSincerely,
VIZIO, Inc

I just want to alert anyone who is thinking about buying a TV to please avoid buying VizioIt's a wasteThe customer service representatives are useless and doesn't give a darn thing about the customersThe executive manager "***" as he call himself is unprofessional and nastyI have brought a Sony TV at about the same time I brought the VizioI never have any issue with my Sony, but that piece of garbage I brought started given me issue in less than a yearThey replaced it with a refurbished TV which now is given me the same exact problem in less than monthsThe thing they called *** told me that it is my problem what I do with the TV after I asked him " what does he expect me to do with the defective TV that they had sent me?" I regret the very first day I brought that piece of trashThe TV is a clear image of *** who represents VizioSAVE YOURSELF SOME HEADACHES, DO NOT BUY ANY VIZIO PRODUCTS I hope *** rots in hell

Revdex.com:
I spoke with Vizio in reference to complaint ID ***They indicated the issue with the representative not responding to my repeated requests for updates would be addressed internallyVizio agreed they will continue to look for a resolution to the compatibility issue and update me via email weeklyI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

TV noise over heating and discoloring

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately monthsA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television free of charage]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number *** As always, VIZIO takes any
complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year and months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered to refer the customer to an authorized VIZIO service technicianThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc