Volkswagen Group of America, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I have purchased over 20 cars and trucks and have never had this happen in any vehicle. Its a shame that Volkswagen is such a terrible company as far as standing behind their product. I will never purchase another one of their products and will be sure to tell everyone about how bad their product is.
Regards,
[redacted]

Dear Revdex.com:Please find this in response to your letter dated July 9th 2015 in regards to the above mentioned vehicle. Volkswagen has reached out the customer to try an amicable solution to their concerns. We take all matters very seriously here of Volkswagen including any that come through the...

Customer Care Center. We would like to apologize for any inconvenience that the Gordon's may have encountered throughout the process and look forward to turning their experience around.Sincerely,Adrian G[redacted] Customer Resolution and Retention Senior Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Yes, you are correct that a franchise is independent, but I'm sure this and many other franchise VW dealers offered this, or similar, policies only upon the approval from Volkswagen of America. I doubt that any franchise has the authority to offer this type of insurance without the prior approval from Volkswagen of America.How many other VW franchise dealers offered this policy and how much profit did they, [redacted], and Volkswagen of America gain from not paying the refund?Volkswagen of America needs to take responsibility in offering this policy through their dealerships and this insurance company, which they approved.Again, this is nothing but a deceitful and anti-consumer situation which they need to take ownership and resolve!
Regards,
[redacted]

This will acknowledge receipt and response to your Revdex.com correspondence dated 8/15/2017 regarding your 2012 Volkswagen [redacted]. We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual...

basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes. Taking this information into consideration, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns. If you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Ryan H. Customer Resolution & Retention

Dear [redacted]:This will acknowledge receipt and response to your Revdex.com correspondence dated  2/12/2018, regarding your 2017 Volkswagen [redacted]. We sincerely apologize for any service-related difficulties you may have experienced with your vehicle. Each customer situation is evaluated on an...

individual basis with consideration given to many factors such as service history, the vehicle's age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes. Taking this information into consideration, Volkswagen of America, Inc. (“Volkswagen"), an organizational unit of Volkswagen Group of America, |nc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns. We understand that this is not the response you were hoping for. However, Volkswagen of America appreciates the opportunity to reply.Sincerely,Ryan H.Customer Resolution & Retention

Dear [redacted]:This will acknowledge receipt and response to your Better Business complaint dated 1/26/17 regarding your **. We sincerely apologize for any service-related difficulties you may have experienced with your vehicle. Each customer situation is evaluated on an individual basis with...

consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes.  Taking this information into consideration, Audi of America, Inc. (“Audi”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer. Please be assured that Audi takes a broad and liberal view when helping owners to be satisfied with their Audi driving experience but we are not able to assist in all cases. Audi will continue to work within the terms of any applicable warranties to address any verifiable concerns.  If you are still experiencing concerns with the vehicle, please contact an authorized Audi dealership to schedule a service appointment. Once this appointment has been scheduled, please contact the Audi Customer Experience Center at ###-###-#### and they will ensure the dealership is utilizing all of its technical resources. Sincerely,  Laura S. Customer Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
You guys are all part of the same company! This is th me headquarters and you need to address this with your fellow employees!  Brushing off the issue saying that you need the location to handle the situation is null and void! Your employee [redacted] ran my social security number without my authorization! It is not fair what he did and I want it REMOVED from my credit report. I went to [redacted] Volkswagen with my own financing and he knew that! I repeatedly said that to him!  What he did was dishonest, disgusting and very distasteful! This should never have happened! I only knew what he did whilst I was sitting waiting for him in his office while he claimed he was talking to his boss. I only gave my social security for my car insurance and I asked why would he need it and he said it was for the car insurance.  Remove the inquiry! And I didn’t not authorize [redacted] Volkswagen to run my social nor did I authorize to give my social to anyone else!
Regards,
[redacted]

We request a couple more days, as we are still reviewing this claim.
Laura S.
Customer
Resolution and Retention
Arbitration 
Specialist
Volkswagen
Group of America, Inc.
Ph. ###-###-####
Fax ###-###-####
mailto: [redacted]@vwgoa.com

Dear [redacted]:This will acknowledge receipt and response to the correspondence submitted to the Revdex.com on 7/7/16.  We have thoroughly reviewed your request and unfortunately, Volkswagen of America, Inc. ("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc.,...

is not able to make exceptions to the 2.0 [redacted] Goodwill package registration deadline of April 30, 2016; nor are we able to include 2.0 models with the 3.0 package offer.Although we could not provide a more favorable response, we appreciate you giving us the opportunity to respond.Sincerely,Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted]@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

Hello,[redacted] has contacted Volkswagen Group of America in regards to her request for a repurchase of her vehicle. The request has been thoroughly reviewed and [redacted] has been advised that we are not in a position to repurchase the vehicle.Thank you,Kim L.Customer Resolution...

and
RetentionArbitration  Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have sent in the following response to Kimberly proving ownership of the vehicle through requested registration document (I also attached to this response).  I am now awaiting the decision to cover this repair.Email response sent 8/16:Hello Kimberly,Please find a copy of my vehicle's most recent registration as requested and as proof of ownership.  There are no relevant repair receipts to include and no further ownership information that I have for you--this will be the entirety of my submission.  Please process this claim accordingly so that the headliner is repaired and ensure that these faulty headliners are addressed in later models.I will forward this on to Revdex.com as well if needs be.Best regards,[redacted]

2016 Volkswagen [redacted]@vwgoa.comE-Mail Case: [redacted] / [redacted] VIN: [redacted] May 8, 2017DateDear [redacted]:Please allow this to serve as response to your Revdex.com correspondence dated 5/4/2017. My colleague, Adrian G., informed me that he reached out to you today, 5/8/2017. Adrian will be working with you to schedule the inspection for the Motor Vehicle Defect Notice.Sincerely,Ryan H.

Hello [redacted],Volkswagen apologized that you were not made aware that the vehicle did not come equipped with a spare tire. Many vehicles across the manufactures build vehicles that do not come equipped with a spare tire for various reasons. This is how your vehicle was designed. The repair kit...

will allow you to get the vehicle to a repair facility in the event you have a concern with one of your tires.Thank you,Kim L.Customer Resolution and RetentionArbitration Specialist

Laura S.Customer Resolution & RetentionRevdex.com Case: 119467 40RE: 2015 Volkswagen [redacted] January 25, 2017 Case: [redacted] VIN: [redacted]Dear [redacted]:This is in response to the Revdex.com complaint relating to the 2009 Volkswagen [redacted] TDI. For any information relating to the...

TD Settlement Program, please visit the website WWCourtSettlement.com as it has the most up-to-date information. If you have questions concerning the TD Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (###-###-####).Sincerely,Laura S. Customer Resolution & Retention SpecialistVolkswagen of America, Inc. Customer CARE[redacted] Auburn Hills, MI [redacted] Phone + ###-###-#### Fax + [redacted]

Hello [redacted],Volkswagen of America Group understand your frustration with the emissions compliance situation that has occurred. I assure you that we do value you as a customer and we are working diligently with the appropriate agencies and departments to find a remedy for all of the vehicles that have been affected as quickly as possible. You will be receiving correspondence from our Customer Resolution and Retention team regarding your request and Volkswagen will keep you updated as new information is available.Thank you,Customer Resolution and Retention

Dear [redacted],Thank you for your comments, as they have been documented for internal review.  Should a recall become available in the future, you will be notified.Thank you,Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted]@vwgoa.com

Thank you for contacting Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., regarding your vehicle. This is in response to the Revdex.com complaint submitted on 4/13/17 relating to the TDI Class Action Settlement Program. This case...

has been escalated to the Customer Resolution & Retention Team for further analysis. We regret that you have concerns that have led you to engage with our team, but we assure you that your request will receive our thorough and detailed attention.We have reached out to the correct department to escalate this case. We have made sure that this case is being addressed. We apologize for any inconvenience you have experienced.For more information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com, as it has the most up-to-date information. To speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844- 982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program.Volkswagen values you as a customer. The trust of our customers and the public is and will continue to be our most important asset. We at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan H. Customer Resolution & Retention

Hello, We have forwarded this onto [redacted] Financial Services for review and response.  Due to privacy of financial information, we do not have access to financial records. Thank you,  Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group...

of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted] Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

Good
afternoon,
We
have reviewed this vehicle for any open recalls through the NHTSA 
website and found any.   I apologize, at this
time Volkswagen is unable to meet your request.  We will
continue to work under the terms...

of any applicable warranty. For your
convenience we have provided the link for your vehicle to reference the NHTSA
for yourself.
https://www.nhtsa.gov/recalls?vin=[redacted]#vin
Regards,
Elizabeth
E

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: they did nothing to help.Was told by VW customer advocacy rep VW has a field unit that serves as a liaison between them and [redacted]. Still no action taken. Dealership will continue to ignore problem and VW doesn’t care since they’re not interested in being involved at the dealership level. It is no surprise your business earned an F rating with Revdex.com.I am a first time and will be a last time VW customer. 
Regards,
[redacted]