Von Vonni Online

Review: I have yet to receive my order that was placed over 20 days ago. The order is still noted as processing, and has yet to ship. Several attempts were made to customer service. But they have been unresponsive to both calls and emails.

Consumer

Response:

At this time, I have not been contacted by Von Vonni Online LLC regarding complaint ID [redacted].

Sincerely,

Review: I ordered a dress from the Von Vonni website on 9/**/13. I was charged $159. It is now 10/*/13 and I have not received my dress. I tried to call their customer support phone number five times, no one has ever answered. I tried to call their main business phone number and it is an automated recording in spanish and then it hangs up on you. I emailed customer support and got an automated reply that assured me I would be contacted in 24 hours, no one has ever contacted me. I have tried to log into my account on their website to track my package and the site is now saying my passwords/email are invalid. So basically I have been charged for a product, have not received it and have no way of contacting this business about where my product is. I researched online and there are many complaints on both their [redacted] and [redacted] pages. This business is taking money and not sending people their purchases OR sending them damaged goods. When they do respond to complaints it's a generic "we are so overwhelmed by orders" response. Why are they continuing to take orders and charge people if they cannot fulfill these orders?Desired Settlement: I want my money back immediately.

Consumer

Response:

At this time, I have not been contacted by Von Vonni Online LLC regarding complaint ID [redacted].

Sincerely,

Review: I placed an order on Sept *, 2013 and payment was made but I have not received the order nor any correspondence from the company. I have tried 3 times to contact them via their website with no reply. I would like a refund.Desired Settlement: I would like the $22.95 to be placed back on my card as soon as possible.

Review: I placed an order and received confirmation on Sept. **. Still have not received merchandise, but money has come out of my account. I can get NO response via email or phone contact info. Phone is now some kind of disconnect notice (in Spanish). Here are my order details:

Order #[redacted] (placed on September **, 2013 7:07:43 PM PDT)

Von Vonni Transformer Dress - Gray, Long

[redacted] 1 $29.00

Von Vonni Transformer Dress - Periwinkle, Long

[redacted] 1 $29.00

Von Vonni Transformer Dress - Flamingo Hot Pink, Short

[redacted] 1 $29.00

Subtotal

$87.00

Shipping & Handling

$0.00

Grand Total

$87.00Desired Settlement: Ideally, I would really love the dresses. This is a great product, and I hate to see this business go down the tubes, but I fear that's what may happen. However, if the dresses are not going to show in the next few weeks, then I'd like my credit card credited. Regardless, I'd like the courtesy of a response from this business, and some sense of when the merchandise might be shipped if it will be. Thanks for your help.

Consumer

Response:

At this time, I have not been contacted by Von Vonni Online LLC regarding complaint ID [redacted].

Sincerely,

Review: I bought a $60 Groupon for Von Vonni that was worth $120 and for the past 3 months I have tried to purchase a transformer dress from the website and came across multiple problems. I tried calling their customer care hotline on multiple accounts with no answer. After I selected the dress and went to check out, they only gave me one option for shipping which was a $30 2-day shipping. There was no 5-7 day shipping option for a lower cost. After getting so fed up with their lack of customer service, I went ahead to pay anyway and check out but my order was unable to be completed because of a "gateway error". My groupon expires today, 12/**/13, the company was incapable of holding up their end of the deal, so because of their website issues I have wasted $60. I strongly question the legitimacy of the company and I feel that it is a scam.Desired Settlement: A $60 cash refund since the company failed to fulfill basic ordering functions. The dress is needed for an upcoming wedding, so the refund must be cash since an online store credit will be of no use to me.

Review: On June *, 2013 I placed an order for $69.00 on their website. On June *, 2013 I placed another order on the website for $178.50. My credit card account has been charged, but I have not received the merchandise. I contacted them via their customer support on their website. On June [redacted], I contacted them via their customer support online to let them know I have not received either order. I few days later they emailed me and stated they would check with the warehouse and send the merchandise. As of today, July [redacted], I have not received by 2 orders. I am also going to contact the Federal Trade Commission. This is not acceptable and horribe customer service.Desired Settlement: I would like the merchandise delivered. If the merchandise is not longer available, I want a credit on my American Express. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On July **, 2013 I ordered two dresses from Von Vonni, under a "buy one, get one" deal that was advertised. I received an email confirmation that same day that the order had processed, and my card was charged $140. On July **, 2013 I received another email from Von Vonni stating the dresses were backordered, but didn't give me an approximate shipping date. I called the business and they informed me that they would be shipping in Mid-August. I still never received any kind of shipping notification so I emailed back on 8/**/13 and never received a response. I continued to try calling and finally got a hold of someone on August **, 2013 and she stated that the dresses would ship the first week of September. Again, I still never received any kind of shipping notification or confirmation. I emailed again on 9/**/13, and 9/**/13, All while trying to call the customer service number listed on their website - ###-###-#### each day only to sit on hold for up to 30 minutes. No one answers the phone and no one had answered any of my emails. I finally took to writing a message on their company Facebook page on 9/**/13, and the deleted my post. They sent me an email that same day saying "Hello, Your order will ship by the end of the day today. We apologize for the delay. Best, Von Vonni Support" I still never received a shipping notification, so I emailed back the next day asking if they could confirm the dresses had been shipped and send me some sort of notification. I have called every day since then, and have yet to have anyone actually answer the phone. I've emailed again today, September **, 2013 and posted another message on their Facebook wall - since I have no other way to communicate with them. They delete my posts on their Facebook wall, and yet - have not had time to extend the courtesy of actually returning my emails or answering their customer service line.Desired Settlement: As I've already paid for the dresses and need them, I would like the two dresses ordered to be delivered immediately.

Review: After a fifth attempt to have my order from August [redacted] shipped to me! Order #[redacted], I have been unsuccessful. There is no answer at their phone which has been disconnected apparently. Website says will ship 5-7 days. Their facebook page is full of similar complaints. I finally received my order placed 8/** the other day but not the order from 8/ **. They took my money right away but did not deliver on their product. Ive received 1 email after several emails from me stating it would be sent by weekend in mid september. Another stating the same the following week but still no product.Desired Settlement: I either want my delivery or an immediate refund. I almost hesitate at the refund because so many on their facebook page are complaining they can't get their promised refunds either. This company should not be in business.

Consumer

Response:

At this time, I have not been contacted by Von Vonni Online LLC regarding complaint ID [redacted].

Sincerely,

Review: I have purchased two separate orders on September * and September * of this year. I have been charged for both orders however I have yet to receive the goods I purchased. I have emailed and called the company, but no one has responded. I am not happy with this companies practices. After this I will never do business with them again.Desired Settlement: I want the goods I ordered within the week.

Consumer

Response:

At this time, I have not been contacted by Von Vonni Online LLC regarding complaint ID [redacted].

Sincerely,

Review: I placed an order on 9/*/2013 for two dresses totaling $58. My card was promptly charged on 9/**/2013. A tracking label (through UPS) was generated on 10/*/2013. UPS still shows this shipment has not been received by them. I e-mailed Von Vonni 10/**/2013 (request #[redacted] received an auto response. No one has actually responded beyond that auto response. I have attempted to call both numbers I have for the company [redacted]; no one answers either line.Desired Settlement: Ultimately, I would like to receive the goods I ordered. However, if the order can not be shipped within the week (no later than 12/**/2013) I need a refund. I have certainly been patient enough already.

Review: I RECEIVED THREE RETURN AUTHORIZATIONS NOTICES TO RETURN CLOTHES PURCHASED THRU VON VONNI. I REQUESTED THE RMA'S ON 8/**/13, RECEIVED APPROVAL TO RETURN ON 9/*/13. SENT ALL THREE BOXES BACK IMMEDIATELY, THEY CONFIRMED RECEIPT OF THE MERCHANDISE AND AUTHORIZED THE REFUND IN LATE SEPTEMBER 2013. THAT WAS * MONTHS AGO, I HAVE EMAILED SEVERAL TIMES, CALLED AND THE NUMBERS ARE NO LONGER IN SERVICE.

I AM OWED OVER 500.00 CREDIT ON MY PAY PAL ACCOUNT.Desired Settlement: FULL REFUND

Consumer

Response:

At this time, I have not been contacted by Von Vonni Online LLC regarding complaint ID [redacted].

Sincerely,

Review: On September *, 2013 I placed an order online in the amount of 33.95. I had paid additional 4.95 for shipping and handling for the package to arrive in 4-5 days. My purchase did not arrive within the estimated time frame. I have yet to receive my item. On 9/** I wrote to the company via their website regarding my purchase. When I didn't receive communication back via email, I called them. I was placed on hold for 15 minutes until the call disconnected. I then took to social media to contact them. I contacted the company via Twitter. I received communication quickly through this medium. Within minutes original email was responded to with a generic email that cited "technical difficulties" as the reason that my purchase had not been delivered. The company did not specify when I would receive my merchandise nor did they even give me a time frame or an approximation. The company also stated they would provide me with a 25 dollar gift certificate. This compensation was never placed in my account. Over the weekend I had a chance to do some online research about this company and I found that there have been several customers who have been charged for merchandise and never received it. This company's illegal practices cannot continue to go unchecked.Desired Settlement: I would like to be able to pick up my dress in their NYC offices. If that is not possible then I need to receive a firm date as to when my package will arrive. If Von Vonni cannot supply me with this, I would like a full refund and an apology via email.

Consumer

Response:

At this time, I have not been contacted by Von Vonni Online LLC regarding complaint ID [redacted].

Sincerely,

Review: I registered on the website and made a purchase two weeks ago, money was immediately taken from my PayPal account , BUT I did not receive any confirmation, and can not log in to the website - it says that my password is incorrect, and if I press "Forgot password" button nothing happens. I sent two support requests more than a week ago, I called, I tried to reach the company in all possible ways - nobody replied!!! I have no idea how can I track order status, I didn't receive confirmation - nothing...Desired Settlement: Please, contact me, explain the situation and deliver the order ASAP!

Consumer

Response:

At this time, I have not been contacted by Von Vonni Online LLC regarding complaint ID [redacted].

I tried to reach them in any possible ways - wrote email to customer support (it says they will reply in 24 hours but never did), called every day (no one picked up the phone and after 30 min call was dropped), tried to reach them via social media (received no response)... I do not understand what is happening and how can I reach them.

Sincerely,

Review: I purchased several items in 2 separate orders and have not received them. I have been unable to reach the company via their number given as well. I also see that on the [redacted] page, their are numerous complaints about customers not receiving their purchased items. It has been over a month now and still nothing has been received by me. I have attached the 2 emails below that I received when I placed the orders. The money has been taken out of my account and I don't really have any other recourse. I request that you assist me in any way possible. Thanks

Hello, [redacted]

Thank you for your order from VonVonni.com. Once your package ships we will send an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at [redacted] or call us at ###-###-#### Monday - Friday, 10AM - 6PM EST.

Your order confirmation is below. Thank you again for your business.

Your Order #[redacted] (placed on September *, 2013 9:24:02 AM PDT)

Billing Information:

Payment Method:

[redacted], [redacted], [redacted]

United States

T: [redacted] Credit Card (Authorize.net)

Credit Card Type: Visa

Credit Card Number: xxxx-[redacted]

Processed Amount: $53.00

Shipping Information:

Shipping Method:

[redacted] Mapp

Jones Day Law Firm

United States

T: [redacted] FREE shipping: UPS Ground - Free

You may also like:

Von Vonni Transformer Dress - ROYAL, Long

Von Vonni Laser Cut Detail Belt- Black

Item Sku Qty Subtotal

Transformer by Von Vonni Tube- Kelly Green TUBEKELLYGREEN 1 $8.00

Transformer by Von Vonni Tube - Gray TUBEGRAY 1 $8.00

Transformer by Von Vonni Tube- Red TUBERED 1 $8.00

Von Vonni Transformer Dress - Red, Long VVL101RED 1 $29.00

Subtotal $53.00

Shipping & Handling $0.00

Grand Total $53.00

Thank you, VonVonni.com

Von Vonni

2nd order

Hello, [redacted]

Thank you for your order from VonVonni.com. Once your package ships we will send an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at [redacted] or call us at ###-###-#### Monday - Friday, 10AM - 6PM EST.

Your order confirmation is below. Thank you again for your business.

Your Order #[redacted] (placed on August **, 2013 12:55:26 PM PDT)

Billing Information:

Payment Method:

United States

T: [redacted] Credit Card (Authorize.net)

Credit Card Type: Visa

Credit Card Number: xxxx-[redacted]

Processed Amount: $63.00

Shipping Information:

Shipping Method: [redacted]-Mapp

Jones Day Law Firm

[redacted], [redacted]

United States

T: [redacted] FREE shipping: UPS Ground - Free

You may also like:

Von Vonni Transformer Dress - Gray, Long

Von Vonni Transformer Dress - Red, Long

Item Sku Qty Subtotal

Von Vonni Transformer Top - Kelly Green

Size

Large VVT001KELLYGREENlarge 1 $39.00

Von Vonni Zenya Wrap Skirt- STRIPE ZENYASTRIPPED 1 $19.00

Von Vonni Lindsay Cardigan- Eggplant LINDSAYEGGPLANT 1 $19.00

Von Vonni Transformer Dress - Spice Fontana Print, Long VVL101SPICEFONTANAPRINT 1 $49.00

Subtotal $126.00

Shipping & Handling $0.00

Discount (50off) -$63.00

Grand Total $63.00

Thank you, VonVonni.comDesired Settlement: I would prefer to receive my ordered items but if that is not possible, I would like to be fully reimbursed for the amount of the two purchases.

Consumer

Response:

At this time, I have not been contacted by Von Vonni Online LLC regarding complaint ID [redacted].

Sincerely,

Review: I placed an order 9/*/13 #[redacted]. I have not received my order. I have contacted the company and have I have not received a response.Desired Settlement: Send me my order or refund my money.

Review: The company promised to return any item so I sent back my dress because the color was wrong, they received my dress and authorized the return in September 2013 and then never refunded me the money. I tried to call them and email them over 30 times and all of their numbers are disconnected and nobody will return my emails so they literally STOLE 120 dollars from me and I am at a loss as to how I should get it back. This is the WORST place I have ever dealt with in my whole life. I have proof of all the emails, my refund and more. This is crazy.Desired Settlement: I would like a refund a 120 dollars to my paypal account. Plain and simple.

Consumer

Response:

At this time, I have not been contacted by Von Vonni Online LLC regarding complaint ID [redacted].

Sincerely,

Review: I ordered two dresses from Von Vonni online in September, have been charged for the items, but have yet to receive the items. Their website is now down, they do not respond to [redacted] or email requests and do not answer customer service [redacted] line. I had ordered items from them previously and had no issue, but am now worried that they are out of business and have charged me for items I will never receive.Desired Settlement: I would like to receive my order, but pending that, I would like a total refund to my credit card.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Von Vonni Online LLC has been resolved. The company refunded my purchase price.

Sincerely,

Review: I placed order #[redacted] for a Transformer Dress (Purple, Long) on August [redacted] at 11:47pm PDT (almost a month ago). Even though I have not received this dress, they processed my payment of $63.60 on my credit card on 9/*/13. When I contacted Von Vonni Support on September [redacted], a message was sent back saying it would be shipped by the end of the week (September [redacted]). I have called their support line at ###-###-#### multiple times the past three weeks, always on hold for 30 minutes and hung up on without speaking to a single person. I still have not received word if my dress has been shipped. I am a professional cellist and I ordered this dress specifically for one of my concerts last week. This dress should have arrived more than 3 weeks ago and I have been beyond patient. I was also considering buying bridesmaid dresses from them for my wedding. On September [redacted] at 5:10pm EST, I emailed them again if my dressed had not been shipped and was not going to arrive for my concert on September [redacted], I wanted my order canceled and my payment of $63.60 returned to my account. I have still not had a response back.Desired Settlement: I would like a refund of $63.60 for my order and an appology. I had ordered it for my concert on September [redacted] so now the dress is useless to me.

Review: This is regarding and order from JULY which has still not been completed as of October [redacted]. I ordered two dresses and my credit card was charged for both. When only one dress was delivered, I spoke with a representative via email on August [redacted] and was told my request for a refund would be directed to the returns department (though they never took initiative to call me about the second dress being out of stock and would not have offered a refund if I did not follow-up).

I followed up with another representative ([redacted]) via telephone on August [redacted] and was assured that my refund request was directed to the head of the Returns Department but that refunds can take up to 2 weeks. I have tried to call several times but have been on hold for >20 minutes without being able to reach a representative, the latest 2 attempts calling were today where I was disconnected after 20 minutes without reaching a representative, twice.

My order number is [redacted] and was placed July [redacted]. My concerns are:

1. Would a refund not have been issued if I did not follow-up myself with the company?

2. I have not received a refund nor heard anything from the Returns Department. I believe it's not too much to ask, despite whatever "delays with the processing of refunds" has been occurring, for me to get a refund 3 months after the order could not be fulfilled.

3. I have been unable to contact a customer service representative by either the phone number or email address provided. I would appreciate a phone call from a manager with an explanation. As well as a rapid email response.Desired Settlement: I would like to have the above questions addressed by the company. Additionally, at a minimum, I would appreciate a rapid refund of my credit card purchase to the original card.

Review: I purchased a dress from their website on September [redacted], 2013. I received an email immediately following the purchase stating that my order was complete and that I would receive an email with the shipping information once it was shipped. my credit card was then charged the $35 for the dress on September [redacted], 2013.

On September [redacted] I had YET to recieve an email or the dress, so I tried to call customer service three times. Each time I was put on hold "for the next available agent" and was hung up on after 20 minutes on hold. I never even reached an agent. I then went to their website and found their Contact Me page and sent them an email about the issue.

On October [redacted] I still had not receieved a response so again I sent an email and called customer service, having the same outcome as the previous attempts (hung up on by customer service and no response by email)Desired Settlement: I want an apology from the company and some sort of concession. Their customer service is HORRENDOUS and they clearly make a misstatement on the phone recording when they tell you someone will get back to you within 24 hours. I want other people to know about the horrible service before they buy something.

Consumer

Response:

At this time, I have not been contacted by Von Vonni Online LLC regarding complaint ID [redacted].

Sincerely,