Wakefield & Associates (WA) has investigated the complaint filed by [redacted] on 3/13/and offers the following response Our client Trident Emergency Department placed and account in our office on 12/22/for services rendered to [redacted] * [redacted] on 11/1/ WA did mail a notice (attached) to Ms [redacted] on 2/3/which provided her the account details and the FDCPA Validation notice This letter was mailed to [redacted] ***in [redacted] *** This letter was not returned to WA If Ms [redacted] requires additional assistance she can contact WA directly at (800) 264-
Wakefield and Associates (WA) has investigated the complaint filed by [redacted] on 9/13/ Our client Emergency Services Physicians placed an account with WA on 8/18/for physician services rendered to [redacted] at [redacted] Medical Center on 6/29/ WA has reviewed the documents [redacted] sent to WA Unfortunately it appears [redacted] may be confused about who our client is, the documents sent in by [redacted] is for the facility charges and does not cover the physician charges
[redacted] , Wakefield and Associates has reviewed you complaint and offers the following response Wakefield and Associates has updated your file per your request to cease communications If you require additional assistance please contact Wakefield and Associates directly at *** [redacted]
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] on 11/30/and offers the following response Interest is authorized by state law in Tennessee, Tennessee code [redacted] When the consumer received services from our client, she signed consent to treat which also provided for the addition of interest/fees or costs should the account be assigned to collections due to nonpayment
Wakefield & Associates (WA) has reviewed [redacted] ***’s complaint and offers the following response based on our records Our client [redacted] Emergency Department placed accounts in our office for services rendered to [redacted] on 8/15/2014, 10/13/2014, and 10/26/ WA mailed a letter to [redacted] on each account within business days of placement which provided the account details and the FDCPA Validation notification [redacted] alleges he has notified WA multiple times these accounts are not his, our records indicate [redacted] has notified WA one time on 8/2/that these accounts are not his WA after receiving [redacted] ***’s dispute of the accounts notified him that we would update the status of his accounts to reflect his dispute and advised him to send in a letter describing his complaint so we may further investigate his dispute After receiving [redacted] ***’s CFPB complaint WA initiated a reasonable investigation related to his dispute and has attached our findings to this response
Initial Business Response / [redacted] (1000, 6, 2015/11/24) */ Re: [redacted] ***, [redacted] file #XXXXXXX The consumer's account relates to an unpaid Chase credit card, was placed with [redacted] and Associates for collection on May 17, An initial notice related to the account was sent the same day, reflecting the current balance at the timeThat notice was returned by the Post Office, and after conducting research related to the consumer's location, a duplicate initial notice was sent on October 2, We notified the consumer by mail on or about January 24, 2013, that we intended to file suit if arrangements were not made to resolve the balanceService of process was effectuated on February 27, On April 25, 2014, the consumer appeared at courtNo payment arrangements were made at that time as the consumer claimed to be unemployedThe attorney provided the consumer a card with our contact information and informed him to contact our office to set up payment arrangements when his was in a position to payJudgment was rendered on April 25, [redacted] and Associates received no communication from the consumer [redacted] and Associates learned of the consumer's employment status in late October, 2015, and served a garnishment order on his employer in execution of the judgment in early November, The interest which has accrued on the account is the contractual interest of 23.99%The consumer was informed that this interest would accrue when he spoke with our attorney at the courthouse in April, 2013, which is why he was encouraged to contact our office and set up a payment arrangementIf the consumer wishes to discuss this account with an account manager, he is invited to call [redacted] at [redacted] ext [redacted] Complaint Response Date bumped because: Holiday
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They are incompetent, lying excuses for a business and deserve to be shut downThey lack professionalism and decency to send letters and or answer questionsI may find a lawyer and show them the proof of their incompetence Sincerely, [redacted] ***
Re: Wakefield and Associates file number [redacted] As a result of our investigation after the consumer’s contact with our office on October 14, Wakefield and Associates has removed her contact information from this file She is not being held accountable for the balance We appreciate her bringing this matter to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/05/12) */ Mr [redacted] has been making payments on accounts to [redacted] & [redacted] Our Collector talked to Mrs [redacted] on 4/16/and provided all the information regarding the payments [redacted] & [redacted] also sent a print out of payments to Mrand Mrs [redacted] on 4/16/All payments have been applied to the past due balances in our office
Initial Business Response / [redacted] (1000, 8, 2015/10/15) */ Re: Wakefield & Associates file #XXXXXXXX This account was placed with Wakefield and Associates for collection on September 15, An initial notice was sent to the consumer on or about September 16, The original creditor is [redacted] Attached is an itemized statement provided to our office by the creditor, which serves as validation of the accountPer the consumer's request, we will cease communication with her related to this accountInformation related to this account has not been furnished to credit reporting agencies, nor will it be
According to our records, Wakefield and Associates made a single call to [redacted] telephone number ending in His phone number was associated with another individual, however, upon receipt of his complaint, we took steps to prevent any further calls to his numberWe apologize for any inconvenience this call may have caused himTell us why here
Wakefield & Associates file number [redacted] The additional payment that was processed from the consumer's account was the result of an unintentional clerical error The collector with whom the consumer made her final payment in September after he offered a settlement on the remaining balance erred when he forgot to cease the automatic payments that were set up in our system When the consumer made us aware of the overpayment, we immediately informed our accounting department, and a refund check was mailed to the consumer on December 15, We apologize for the inconvenience the consumer experienced as a result of this error
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Michelle ***
Re: Wakefield and Associates file number [redacted] Regarding the consumer’s dissatisfaction with a call she received at her place of employment, we would like the consumer to know that debt collectors may call a consumer at her place of employment until informed that such contacts are inconvenient or prohibited by the consumer’s employerUpon such notification, calls must ceaseWe have taken steps to prevent calls to the consumer at her place of employment in the future The verification process about which the consumer expressed dissatisfaction is required to ensure that the person to whom we are about to disclose information about is debt is the correct person Several accounts have been placed with Wakefield and Associates by [redacted] for the consumer We sent the consumer a communication by mail which itemized the accounts recently placed with our office for collectionThat notice is attached, and the password necessary to open the .PDF file is renkim We posted a payment of $on December 1, to account [redacted] 002, which had a service date of March 18, This payment satisfied this account in full Our account number [redacted] relates to services provided on May 12, The balance place with our office reflects a 60% discount provided to the consumer by [redacted] The balance placed with our office was $620.02, as reflected on the attached letter Four payments totaling $have been applied to this account, bringing in the current balance to $ The last payment applied to this account was posted on July 20, Our account number [redacted] relates to services provided on July 8, Four payments totaling $have been posted to this accountThe last payment was applied on July 20, The original balance of this account was $612.92, and the current amount due for this account is $ The current balance of all accounts placed with our office for the consumer is $
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] on 3/24/and offers the following response WA has has made a business decision to request the account for [redacted] for services rendered on 1/29/to be withdrawn from credit reporting The request was submitted on 4/2/
merous times today to request to speak to a supervisor, but I guess you all don't properly train your employees on the FDCPA Law because they answer the line with out ID themselves and then hang up debtors who calling in to pay on their accountsAfter finally speaking to supervisor by the name of Steven Mims? I explain to him what I am calling to resolve my account and ask what can he offer as a settlement offer, then he ask me what can I offer, then I ask him again what can he offer, then he went out to explain how I was argumentative with the pervious representative, but I inform him if someone ask you a question, it rude to turn around as ask them the same questions that's how conversation become argumentative but I guess since I'm the debtor I am not smart and cant comprehendYou all don't owed the debt which means that when some gives and offer you all suppose to take it and pass on to your client but Steve told me to send it in written and its okay to send it through the Revdex.com.orgI and offering to pay nothing since you all accuse me of being argumentative when I called and ask a question and all the rep did was ask me the same question I ask and then accuse me of being argumentativeyou all are in violation of the FDCPA and I am requesting for you all to pay the bill for me and I need to speak with the CEO of Wakefield and or President and laugh if you want to.I need to talk to the Head of Collections and them to write of the accounts, pay them themselves since they not trying to work with meand before a manager calls me backmake sure they listen to all calls even the ones when I spoke tot he switch board operators
Wakefield and Associates (WA) has investigated [redacted] ’s complaint and offers the following responseOur client [redacted] Emergency Department placed accounts with WA on 2/19/ Each account listed [redacted] as the patient and guarantor, for services rendered on 6/21/and 7/12/On 3/5/WA sent a notice to [redacted] which included details for each account and the [redacted] Validation Notification After reviewing [redacted] ’s complaint WA has updated the status of his accounts to reflect his dispute and has transmitted the updated status to the credit reporting agencies if applicable WA imitated a reasonable investigation into his dispute and has attached the results to our response
Wakefield & Associates (WA) has investigated the complaint filed by [redacted] on 3/13/and offers the following response Our client Trident Emergency Department placed and account in our office on 12/22/for services rendered to [redacted] * [redacted] on 11/1/ WA did mail a notice (attached) to Ms [redacted] on 2/3/which provided her the account details and the FDCPA Validation notice This letter was mailed to [redacted] ***in [redacted] *** This letter was not returned to WA If Ms [redacted] requires additional assistance she can contact WA directly at (800) 264-
Wakefield and Associates (WA) has investigated the complaint filed by [redacted] on 9/13/ Our client Emergency Services Physicians placed an account with WA on 8/18/for physician services rendered to [redacted] at [redacted] Medical Center on 6/29/ WA has reviewed the documents [redacted] sent to WA Unfortunately it appears [redacted] may be confused about who our client is, the documents sent in by [redacted] is for the facility charges and does not cover the physician charges
[redacted] , Wakefield and Associates has reviewed you complaint and offers the following response Wakefield and Associates has updated your file per your request to cease communications If you require additional assistance please contact Wakefield and Associates directly at *** [redacted]
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] on 11/30/and offers the following response Interest is authorized by state law in Tennessee, Tennessee code [redacted] When the consumer received services from our client, she signed consent to treat which also provided for the addition of interest/fees or costs should the account be assigned to collections due to nonpayment
Wakefield & Associates (WA) has reviewed [redacted] ***’s complaint and offers the following response based on our records Our client [redacted] Emergency Department placed accounts in our office for services rendered to [redacted] on 8/15/2014, 10/13/2014, and 10/26/ WA mailed a letter to [redacted] on each account within business days of placement which provided the account details and the FDCPA Validation notification [redacted] alleges he has notified WA multiple times these accounts are not his, our records indicate [redacted] has notified WA one time on 8/2/that these accounts are not his WA after receiving [redacted] ***’s dispute of the accounts notified him that we would update the status of his accounts to reflect his dispute and advised him to send in a letter describing his complaint so we may further investigate his dispute After receiving [redacted] ***’s CFPB complaint WA initiated a reasonable investigation related to his dispute and has attached our findings to this response
Initial Business Response / [redacted] (1000, 6, 2015/11/24) */ Re: [redacted] ***, [redacted] file #XXXXXXX The consumer's account relates to an unpaid Chase credit card, was placed with [redacted] and Associates for collection on May 17, An initial notice related to the account was sent the same day, reflecting the current balance at the timeThat notice was returned by the Post Office, and after conducting research related to the consumer's location, a duplicate initial notice was sent on October 2, We notified the consumer by mail on or about January 24, 2013, that we intended to file suit if arrangements were not made to resolve the balanceService of process was effectuated on February 27, On April 25, 2014, the consumer appeared at courtNo payment arrangements were made at that time as the consumer claimed to be unemployedThe attorney provided the consumer a card with our contact information and informed him to contact our office to set up payment arrangements when his was in a position to payJudgment was rendered on April 25, [redacted] and Associates received no communication from the consumer [redacted] and Associates learned of the consumer's employment status in late October, 2015, and served a garnishment order on his employer in execution of the judgment in early November, The interest which has accrued on the account is the contractual interest of 23.99%The consumer was informed that this interest would accrue when he spoke with our attorney at the courthouse in April, 2013, which is why he was encouraged to contact our office and set up a payment arrangementIf the consumer wishes to discuss this account with an account manager, he is invited to call [redacted] at [redacted] ext [redacted] Complaint Response Date bumped because: Holiday
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They are incompetent, lying excuses for a business and deserve to be shut downThey lack professionalism and decency to send letters and or answer questionsI may find a lawyer and show them the proof of their incompetence Sincerely, [redacted] ***
Re: Wakefield and Associates file number [redacted] As a result of our investigation after the consumer’s contact with our office on October 14, Wakefield and Associates has removed her contact information from this file She is not being held accountable for the balance We appreciate her bringing this matter to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/05/12) */ Mr [redacted] has been making payments on accounts to [redacted] & [redacted] Our Collector talked to Mrs [redacted] on 4/16/and provided all the information regarding the payments [redacted] & [redacted] also sent a print out of payments to Mrand Mrs [redacted] on 4/16/All payments have been applied to the past due balances in our office
Initial Business Response / [redacted] (1000, 8, 2015/10/15) */ Re: Wakefield & Associates file #XXXXXXXX This account was placed with Wakefield and Associates for collection on September 15, An initial notice was sent to the consumer on or about September 16, The original creditor is [redacted] Attached is an itemized statement provided to our office by the creditor, which serves as validation of the accountPer the consumer's request, we will cease communication with her related to this accountInformation related to this account has not been furnished to credit reporting agencies, nor will it be
According to our records, Wakefield and Associates made a single call to [redacted] telephone number ending in His phone number was associated with another individual, however, upon receipt of his complaint, we took steps to prevent any further calls to his numberWe apologize for any inconvenience this call may have caused himTell us why here
Wakefield & Associates file number [redacted] The additional payment that was processed from the consumer's account was the result of an unintentional clerical error The collector with whom the consumer made her final payment in September after he offered a settlement on the remaining balance erred when he forgot to cease the automatic payments that were set up in our system When the consumer made us aware of the overpayment, we immediately informed our accounting department, and a refund check was mailed to the consumer on December 15, We apologize for the inconvenience the consumer experienced as a result of this error
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Michelle ***
Re: Wakefield and Associates file number [redacted] Regarding the consumer’s dissatisfaction with a call she received at her place of employment, we would like the consumer to know that debt collectors may call a consumer at her place of employment until informed that such contacts are inconvenient or prohibited by the consumer’s employerUpon such notification, calls must ceaseWe have taken steps to prevent calls to the consumer at her place of employment in the future The verification process about which the consumer expressed dissatisfaction is required to ensure that the person to whom we are about to disclose information about is debt is the correct person Several accounts have been placed with Wakefield and Associates by [redacted] for the consumer We sent the consumer a communication by mail which itemized the accounts recently placed with our office for collectionThat notice is attached, and the password necessary to open the .PDF file is renkim We posted a payment of $on December 1, to account [redacted] 002, which had a service date of March 18, This payment satisfied this account in full Our account number [redacted] relates to services provided on May 12, The balance place with our office reflects a 60% discount provided to the consumer by [redacted] The balance placed with our office was $620.02, as reflected on the attached letter Four payments totaling $have been applied to this account, bringing in the current balance to $ The last payment applied to this account was posted on July 20, Our account number [redacted] relates to services provided on July 8, Four payments totaling $have been posted to this accountThe last payment was applied on July 20, The original balance of this account was $612.92, and the current amount due for this account is $ The current balance of all accounts placed with our office for the consumer is $
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] on 3/24/and offers the following response WA has has made a business decision to request the account for [redacted] for services rendered on 1/29/to be withdrawn from credit reporting The request was submitted on 4/2/
merous times today to request to speak to a supervisor, but I guess you all don't properly train your employees on the FDCPA Law because they answer the line with out ID themselves and then hang up debtors who calling in to pay on their accountsAfter finally speaking to supervisor by the name of Steven Mims? I explain to him what I am calling to resolve my account and ask what can he offer as a settlement offer, then he ask me what can I offer, then I ask him again what can he offer, then he went out to explain how I was argumentative with the pervious representative, but I inform him if someone ask you a question, it rude to turn around as ask them the same questions that's how conversation become argumentative but I guess since I'm the debtor I am not smart and cant comprehendYou all don't owed the debt which means that when some gives and offer you all suppose to take it and pass on to your client but Steve told me to send it in written and its okay to send it through the Revdex.com.orgI and offering to pay nothing since you all accuse me of being argumentative when I called and ask a question and all the rep did was ask me the same question I ask and then accuse me of being argumentativeyou all are in violation of the FDCPA and I am requesting for you all to pay the bill for me and I need to speak with the CEO of Wakefield and or President and laugh if you want to.I need to talk to the Head of Collections and them to write of the accounts, pay them themselves since they not trying to work with meand before a manager calls me backmake sure they listen to all calls even the ones when I spoke tot he switch board operators
Wakefield and Associates (WA) has investigated [redacted] ’s complaint and offers the following responseOur client [redacted] Emergency Department placed accounts with WA on 2/19/ Each account listed [redacted] as the patient and guarantor, for services rendered on 6/21/and 7/12/On 3/5/WA sent a notice to [redacted] which included details for each account and the [redacted] Validation Notification After reviewing [redacted] ’s complaint WA has updated the status of his accounts to reflect his dispute and has transmitted the updated status to the credit reporting agencies if applicable WA imitated a reasonable investigation into his dispute and has attached the results to our response