Walgreens

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11635560, and find that this resolution is satisfactory to me. It's just a shame they couldn't resolve it without getting Revdex.com involved, so I am still rather disappointed in that regard, but at least I should stop receiving unsolicited emails.Thank you,
V [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Take Care Clinic for handling. The following information was provided as the resolution details. Heather [redacted], Manager - Patient Collections, attempted to...

contact Mr. [redacted] by phone but was unsuccessful. A refund check for $234.99 was sent to Mr. [redacted] along with a letter of apology. If you have any questions please do not hesitate to contact me. Thank you, Stephanie *.Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  Once my money is refunded by this company via my credit card,  I will withdraw my complaint.Sincerely, [redacted]

Dear [redacted],
 
Thank you for choosing Vision Direct.
 
We are contacting you today regarding a Revdex.com complaint that was made pertaining to order #[redacted].
 
I am sorry for any confusion or inconvenience this matter has caused. To clarify, unless we have a copy of a valid prescription on file for the lens brand and parameters ordered, the prescription needs to be verified with the eye care provider’s office. Once an order has been placed, a fax is automatically sent to the office to confirm the prescription is correct and up-to-date. This process generally takes 24-48 hours to complete. The DAILIES AquaComfort Plus Toric 90pk contact lenses that were ordered take 4-7 business days to receive in stock once your prescription has been verified. The lens availability information is available on the product details page of our website.
 
I have issued a refund in the amount of $40 to the payment method used on this order. You will receive an email confirming this refund as soon as it has been processed in our systems.
 
Additionally, I will ensure that the concerns you presented regarding your experience with our customer service agent is addressed appropriately.
 
Again [redacted], I am sorry for the inconvenience that this situation has caused you. Please feel free to contact us should you have any further questions, and thank you again for choosing Vision Direct. We greatly appreciate your business!
 
Sincerely,
 
AJ
Senior Team Lead
Vision Direct
1-800-847-4663
http://www.visiondirect.com

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the DM, HCS and DPR for handling. The following information was provided as the resolution details. 
The district manager, Jeff [redacted] contacted the customer on...

8/25/2016 and apologized. The customer was then contacted by the store manager, Chad [redacted], who asked her to come into the store for a refund of $7 to her debit card. The customer came in and the $7 was refunded at 2:00PM.If you have any questions please do not hesitate to contact me. Thank you, Tiffany N. Corporate Consumer Relations[redacted]Deerfield, IL 60015Fax: [redacted]

Complaint: [redacted]
I am rejecting this response because:
Walgreen's need to have the "legal" department concoct a response demonstrates how bad this practice is. Your customers shouldn't be expected to hire an attorney to decipher your price tags. Time to man up and to have the CEO call me. Price tags are deceptive. A better business does not have deceptive price tags or hang onto bad defend a practice until legally forced to do so. A better business owns the mistake, stops the practice once State attorney generals start filing suits. No wait I must correct myself...better businesses don't have to have state attorneys generals file suits.
Your price tags are deceptive and wrong; you know it, I know it, and attorney generals know it. you already know which state attorney generals have filed suit.
Sincerely,
[redacted]

On 1/25/15, my son’s doctor called in a prescription to the Walgreens on Glade Road in Colleyville. This prescription was for my 4 month old son, who had never had a prescription filled there before. My husband attempted to pick up the prescription on 1/25/15, but was told that the doctor had not called it in. We thought there was a delay with the doctor and planned on getting the prescription the next day.

On 1/26/15 I called the Walgreens on Glade Road in Colleyville in the morning. I wanted to verify that the prescription had been called in. I was told that it had not. I then called the doctor’s office and was told that they had sent it in electronically the day before. They said that they would call the pharmacy again to find out what had happened. They spoke to Stephen and were told that someone must have deleted the prescription. The doctor got on the phone and spoke with someone to get the prescription filled. They told the doctor that they would work on it right away and they had messed up.
I called the Walgreens again in the afternoon and spoke with Matt. He told me once again that there was no prescription for my son. But he had my son’s information – name and birthdate. I was concerned about 2 things. Why they still didn’t have the prescription that the doctor had contacted them about twice and how they had my son’s personal information when they didn’t have a prescription. Matt had no interest in helping me resolve either matter. I was getting upset that I was unable to get the prescription that my 4 month old son needed. Matt didn’t care at all.
I called the doctor’s office back. They called the pharmacy again and spoke with the pharmacist, Abraham. He said that they were not able to fill the prescription because it had to be compounded. He told the doctor that they would send it to another Walgreen’s pharmacy and would call me immediately. 30 minutes later Anang finally called. He was unprepared to talk to me and didn’t even know what or who he was calling about. When he finally pulled the information together he told me that they couldn’t fill the prescription and another pharmacy would do it the following day – 2 days after the doctor had called it in! He was completely unapologetic. I asked him repeatedly what had gone wrong here – why they kept losing the prescription, why no one told me they couldn’t fill it, and why they waited so long to send it to be filled. He refused to answer a single one of my questions and kept repeating that it needed to be compounded. I asked to speak to a manager. He transferred me to a line that rang for over 5 minutes and no one ever answered.
I am disgusted by this whole process. Not one of your employees showed the least bit of concern or empathy. My son is 4 month old! And your staff was happy to not do anything to help him and just let him suffer. Your pharmacy staff is in the business of helping people who need it. Yet they showed that they don’t care about helping anyone. They will behave unprofessionally and not do anything to fix a problem.
My doctor called around and found another pharmacy that was able to fill the prescription immediately. These people stayed late to allow my husband to get there after work. We will not be doing any more business with your disgusting employees. We will give all our business to those wonderful people who are in health care business because they care about others. You should be completely ashamed that you hire people who have no problem allowing a 4 month old to suffer. Every single person in that pharmacy should be fired.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to upper Management for handling. The following information was provided as the resolution details.   The Clinic Manager reached out via telephone to Mr....

[redacted] at which time addressed his concern(s) and also offered a free TB Skin Test. The offer was declined as Mr. [redacted] no longer needed the test.    If you have any questions please do not hesitate to contact me.   Thank you,   Tonya *. Consumer Relations Executive Advocate 200 Wilmot Road Deerfield, IL 60015 Fax:847-964-8531

I sent this letter earlier to the corporate office of Walgreens. It's my feeling this needs to be addressed to insure the safety of other lives.

writing to inform your corporate office that I have been a customer for many years getting my perscriptions filled through your pharmacy. I suffer from a chronic and potentially life threatening illness, clinical depression. Over the years, Walgreens has changed who they buy their medications from based on the cheapest cost. The pharmacy technician confirmed this when I called yesterday. I made the call to them because I have felt an overwhelming sense of suicidal thoughts since filling my last perscription. My life depends completely on being able to depend on my medication for stability. When you switch manufacturers because of cost you are putting lives in danger. Four months ago my mother suddenly passed away. I work in customer service as a hair stylist. As a result of my medication being altered, I'm not able to function at the capacity I normally can. I've cancelled appointments which costs me money. I've been at home an emotional wreck making my family extremely concerned to leave me by myself. I KNOW this is a direct result of your company switching my medication. I was never warned or told that my medication was altered. As you know, every manufacturer alters the chemical components of these medications, even if ever so slightly. I'm absolutely furious that my life to Walgreens is based on a dollar sign. Your way of doing business is wreckless with the lives of your customers. I hold you accountable for the condition I'm in today and have been over the last week. I hold you accountable for money I've lost and for the worry my family is feeling. And I will hold you accountable if I don't have the strength to get through this. I hope this letter is shown to whoever makes the decisions to switch manufacturers based on what they feel is best for your company. Let them know that if my children are minus a mother, my father is minus a daughter, that they are responsible. I have never felt more betrayed by a company in my life.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  After numerous attempts of contacting the customer...

via phone and email the following letter was mailed to the customer. Customer information has been deleted. We are striving to ensure that all our customers are treated withrespect and empathy in all situations and circumstances. I appreciateyour feedback, it is a valuable tool for us to direct our developmenteffort to where it is needed. I can assure you that steps will be takento address your concerns of Management attitude and professionalism,legal concerns, and overall customer care. I intend to make certain thiswill not be the service you receive going forward as well as commenceretraining immediately.We sincerely apologize for any misunderstanding or inconvenience youendured at our store and we are sorry our efforts to provide you withextraordinary customer service failed in this instance. We would alsolike to apologize for the delays in any remedy to the situation you mayhave experienced. You are a valuable customer and we appreciate your patronage. If I maybe of assistance to you in the future, please feel free to contact medirectly at (323) 692 0506."Thank you, Daniel [redacted] Walgreens Store 09285 If you have any questions please do not hesitate to contact me. Thank you, Rebecca *. Consumer Relations Executive Representative521 W.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-3763

Initial Business Response /* (1000, 5, 2014/05/02) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the [redacted] for handling. The following information was provided as the resolution details.
1. Was the...

customer contacted? If so, in what form? (i.e. email, phone or letter) Yes by phone, VM left.
2. Was the customer satisfied? We do not know yet as no conversation was able take place.
3. What actions were taken to prevent reoccurrence? Did not have the opportunity to educate the customer via the attempted phone conversation.
The supervisor should not have indicated that gas holds tend to be released within 2-3 days. That does happen very often, but not guaranteed. Our policy is to automatically release gas holds after 10 days if the service station has not already processed the release. We will manually release a hold earlier than 10 days, for amounts >=$50, if we receive written confirmation from the merchant. We will manually release a hold with a verbal from the customer for amounts

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these...

questions:1. Date resolved:   12/29/20162. Who resolved:    [redacted]-Store Manager and Ryan Munson-District Manager3. How resolved:     Refunded the $10.85 to her [redacted].4. Customer satisfaction:  She is satisfied the issue is resolved.5. Compensation given:   Refunded $10.85 for the returned product and we will issue her a gift card as a token of goodwill.If you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Executive Response Specialist[redacted]

Initial Business Response /* (1000, 6, 2015/03/24) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this to the District Manager [redacted] for handling. The following information was provided as the resolution details.
To...

whom it may concern,
I have left a message with Mr. [redacted] at noon today. I let him know I would try to reach him again this afternoon.
To remedy the situation going forward: the store manager has counseled the manager who was involved. He taught her how to locate numbers for the customer depending on what card being used and how to apologize to the customer. In this situation, we did not explain well enough to the customer how EBT cards work when there is a problem.
The store manager did get ahold of customer for the resolution and seemed satisfied with it. As I find out more information I will update all.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted] MS# [redacted]
Deerfield IL 60015
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations Department has sent this case to the online/balance rewards department for handling. The following information was provided as the resolution details. 
 
We have confirmed that the...

balance rewards account has been cancelled. On 9/12, when we received the email, the IR sent the customer an email in return, needed a forwarded copy of the email she received. (case [redacted]) **There was no response back by email so the IR called the customer twice, but no response.**The case stayed open with Ecomm from 9/12-9/17, but there was no response from the customer. Case was closed.
If you have any questions please do not hesitate to contact me.
Thank you, 
[redacted]
Executive Consumer Relations Representative
[redacted] Wilmot Rd 
Deerfield, IL 60015
Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Billing Department for handling. The following information was provided as the resolution details. On 4/27/16 Mrs. [redacted] was contacted by Mr. Elliott in...

our Billing Department. Mr. Elliott let the customer know that the 2014 DOS were written off as a courtesy, total value $700.00. The customer is satisfied with the resolution. If you have any questions please do not hesitate to contact me.  Thank you,  [redacted]. Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015[redacted]

Initial Business Response /* (1000, 10, 2014/06/02) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager for handling. The following information was provided as the resolution details.
The store...

manager spoke with the customer yesterday and she went through the events from several months ago. I again apologized regarding the mis-communication. I offered home delivery for [redacted] to call her doctor to make sure she was getting the correct meds. I offered auto delivery as well to ensure her meds would be ready for pick up when she needed them each month. At first she was fine with all that I had spoken to the Pharmacy Manager about the sitatuion and stated the customer was recently in the drive-thru to pick up her meds and she was fine at that time very friendly and open. The Pharmacy Manager also stated she had been picking up her mediciation every month since the original matter took place.

All was well until I was ending the conversation and was again saying if she had any issue to contact myself or the Pharmacy Manager. At this point she told me that she was going to get a lawyer b/c she felt ** should compensate her financially and she hung up.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

The most incompetent, rude slow and no phone answering pharmacists you will ever meet in your life. Lied about not having or being able to Oder a prescription . I know it was a lie because I had been buying it every month for years at that pharmacy and when I called another one of their stores smile up the street they said they had it in stock and had no problems ordering it. They messed up filling a prescription, twice on the same prescription . Refused to talk to my dr when my dr asked to talk to him. Pharmacist said they no longer accepted the drug discount card that I used and when I notified the the discount card company they had to politely remind him that he was under contract so he wasn't happy about that. Their pharmacy doesn't anwer the phone so now I'm having a hard time getting all my prescriptions transferred. Me and my family has been doing business there for years then comes along one pharmacist that turns everyone inside out. I had to make six trips there over one prescription because he kept messing it up and they don't answer the phone there. It's a shame because they are right next door to me. Now me, my money and prescriptions drive right on by up the street t [redacted] where they have polite pharmacist who actually want to help their customers. Walgreens pharmacy , at least this one, doesn't answer the phone so I may have to go back to dr and get new prescriptions but if that's what it takes to not have to set foot back in that store then that's what I'll do. My family and friends quit using Walgreens and I will spend the rest of my days telling people Of bad service they'll get when going there. Complaint to hq wouldn't do any good, if it did they would've sraightened out that place years ago.,it's maily the parmacy, nobody has any problems with rest of the store

This past Friday, July 1st 2016, I went to the Walgreens located in Fairfax Shopping Center, in Wilmington, Delaware. I spoke with the pharmacy manager Jason [redacted]. He informed me that they would not fill a prescription for me, due to the fact that this prescription was written for a medication used for pain control, due to my Multiple Sclerosis, and Endometrial Cancer. The reason I was given for the refusal, was because the pharmacist felt it was "inappropriate" for a family doctor to be handling my pain control. While he did admit the prescription was valid, he stated that he did not "want" to fill this prescription due to the fact that it was his "opinion" that this doctor was inappropriately writing this prescription for me. I do not understand why the pharmacist felt it was up to him to say whether or not what a doctor had decided to do was appropriate or not. I asked that he call and speak to my doctor and repeat what he told me about why he would not fill the prescription, the pharmacist told me that "that isn't something that we do". I have been receiving this same prescription, from this same doctor, from this same pharmacy, for years. The pharmacist made me feel as if I was doing something wrong, and then proceeded to tell me that because the prescription was valid, that I could try to get it filled at a different pharmacy. I have trouble walking and getting around, and because of how the pharmacist treated me and made me feel like I should be ashamed, I was in tears when I left. I will never do business with Walgreens again, and the fact that they feel that they know what is best for my medical treatment, makes me sick to my stomach.

Initial Business Response /* (1000, 11, 2015/03/20) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Balance Rewards Team for handling. The following information was provided as the resolution details.

As...

of this morning, members profile had still not been cleaned out. I have worked with our Third Party Department to get the plans removed that needed to be removed. With that being said, going forward, member should start earning points. The last time any govt funded plan was used was 3/22/2014 (plan PRSOL which is Prescription Solutions). Per the Terms and Conditions, the member has to wait six months after last sold prescription under a govt funded plan to start earning. She should have started earning after 9/22/2014, but because those old plans were still listed on her pharmacy profile, that still showed her as a recipient of a govt funded plan. Since 9/22/2014, member has purchased a total of 17 prescriptions. On 3/18, I provided her 10,000 courtesy points for her inconvenience. This is more than enough to cover for the prescriptions she did not earn points on from 9/22 to present. As an additional courtesy, I did go in and add an additional 10,000 points. Her current balance is 20,100 points.

If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. Tom [redacted], District Manager, called Ms. [redacted] on 1/5/2016...

and apologized. Mr. [redacted] reviewed the incident with Tarvio [redacted], Store Manager. He reiterated the importance of following customer service protocol to ensure that all customers are greeted and proactively offered assistance. If you have any questions please do not hesitate to contact me. Thank you, Stephanie *.Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763