Walgreens

I went to Wallgreens on [redacted], Brooklyn, NY 11223-p#718.[redacted]. On September 19th, 2016 I went in to the store to buy Halloween Cards for my family and friends. Usually I can find a set of Hallmark cards, set of 8 or 12 cards in a set. I searched the card Isle for a long time and couldn't find any sets at all, only individual cards for [redacted], and there was a small selection, mostly [redacted] Cards were available. After a while the manager passed by and I asked him why there wasn't any set of Halloween cards like usual, he replied and said well we don't have them anymore, and I asked why, he said well we are located in a mostly [redacted] Neighborhood, so that is just the way it is. That no packs of Halloween Cards, including some other holidays would not be available mostly [redacted] would be available. He said that is just the way it is. I said I am not [redacted], and I have many of cards to send, so I am not buying individual cards from a very small selection. He said Sorry we in a [redacted] neighborhood and that the buyers order for the demographics. I was stunned, I felt discriminated against, and just really upset that reason was given, so I felt as a Hispanic woman my rights as a consumer, and race was not wanted or considered. Also the manager smelled [redacted], and the store is not organized and the lines are ridiculous. They never have enough help, and when you ask for help no one does anything. The help there is horrible and discriminate against people [redacted]. I would like to say I am not Anti-Semetic, I love the [redacted] community, I love all races and religions. But I was dismissed because of my race and religion and for demographics. My experience is all on camera, and I have proof in pictures of the card Isle was not targeted for a open and all kinds of races and religions.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Thank you for allowing me the opportunity to reject the response from Modern Exterminating as their explanation in the letter vs. what I was initially told by my sales representative, Dominic P[redacted], are in conflict with each other.   When Mr. P[redacted] was working on my estimate for the project, he did inform me the job was a two person job and that the price I paid was reflective on two men completing the work.  This way I would have the project completed efficiently and to my satisfaction.  One of the men sent would be the individual digging the holes around my home and the other would be right behind him inserting the product.  I was told that this was how the work was to be completed as to ensure that the team completes the project in quick manner.  However, on the day of the project, I did not receive what was promised to me and instead had two men sent over to my home yet only one of the employees actually completed all of the work and employee number 2, Scott, decided to sit in their work truck the entire time and smoke cigarettes which can be seen in photo 1 which is attached to my response.  Photo 2 represents just some of the ashes left on my property when Scott had left on my driveway and in my front yard much closer to my home than the 20-30 feet that Mr. E[redacted] is claiming in his response.  My dissatisfaction primarily lies in the fact that while I was paying for two men according to my sales rep, only one was doing the work.  Add to the fact that I had to leave my job to make sure I was at my home to meet the workers and make sure they were doing the job and that the job could have gone by much quicker had both men been doing work as opposed to one, and you can see my frustration as a customer.  Mr. E[redacted] is correct that I did call in to the office, upon my sales representative's urging, to find out what exactly was going on and at no time did the owner or anyone else apologize for the terrible service I was receiving.  I will also disagree with Mr. E[redacted]'s assertion that I cursed on the phone.  I don't conduct myself like that.  Had Mr. E[redacted] responded to me directly at my request instead of waiting for me to file a complaint again Modern Exterminating, I'm sure he and I could have come to a reasonable understanding and agreement as to a price adjustment.  Should Mr. E[redacted] wish to contact me directly, he is welcome to do so to discuss a settlement arrangement.  
Regards,
[redacted]

I have continued to receive spam email from Walgreens despite unsubscribing from all related emails on their website, and despite emailing them (customer service) to request a complete stop to spam emails. I continue to receive spam email.

Thank you for contacting our company in regards to this Complaint. Our Consumer Relations department has sent this case to the Rx/Retail Operation Director for handling. The following information was provided as the resolution details.
This case was resolved in 3/1/2016, by Rx/Retail Operations Director Cecil *. She apologized to Ms. [redacted] for the situation and told her we will be refunding the $100 she lost on the transaction as well as addressing the gaps in the customer service from the store team. An email has been submitted to Ms. [redacted] informing her the store manager will be able to assist her upon her return to the store. Ms. [redacted] was satisfied with the resolution. 
If you have any questions please do not hesitate to contact me. 
 
Thank you,
 
Becky *.
Executive Consumer Relations Representative
200 Wilmot Road
Deerfield, IL 60015

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The...

following information was provided as the resolution details.  
Issue was resolved by store manager [redacted] on 10/3/2016. Customer was refunded 175.87. Customer seemed to be satisfied with this resolution. 
Sincerely,
[redacted]
District Manager Pharmacy and Retail Operations
If you have any questions please do not hesitate to contact me. 
 
 
 
 
Thank you, 
[redacted] Consumer Relations Executive Representative[redacted] W.[redacted] Ave.
Muscle Shoals, AL 35661
Fax: [redacted]-[redacted]-[redacted]
I

I love shopping at Walgreens, but we don't get the ad in our Sunday paper. So we have to go to the store & shop later. So we would like to have the ad put in our Sunday paper. Thank you.

Walgreens, North Reading, MA... "Why bother?" Simply tried to return a [redacted] plate $9.99 + tx. Cashier says you get $4.24 back; I noted I paid 9.99; he argues I paid 3.99; I pointed to item on receipt which clearly listed 9.99 - he points to "M&M Candy dispenser fan @ 3.99..." Finally realizing HIS error, calls supervisor, as he had already executed chargeback & couldn't reverse. Woman super says create a number, get it close; cashier adds $5.31 to transaction... TOTAL: $9.55 - I paid $9.99 +tax. I said to cashier I don't think this is correct; he says if anything? you got more back - I ask for a calculator, he doesn't have one... I go to photo counter & ask tech if he can calculate these 2 chargebacks - tech was having probs calculating, so as I figured #'s in my head, I was definitely shorted - I ask for my slips back as I had answer & needed a super to correct; he refuses - says he can do it... I ask again noting I have the numbers; he refuses again - I ask for a supervisor; he finally gives me slips & no #s... Super-2, I explain shortages as she loox at sales slip & chargeback slips: where did the $5.31 come from? I explained AGAIN, other woman super told cashier to create a number... what woman #2 asks? I don't kno? an older woman... regardless transaction is about $1 short! I'll get you a dollar says #2... Let me calculate exact # I said, as I don't want too much - she leaves as I calculate shortage & returns with a dollar... I tell her the exact # is "$1.064"... YOU WANT THE SIX-CENTS? SHE ASKS ANNOYED - BEING A MATTER OF PRINCIPAL... "OF COURSE" I SAID. Now, I've spent 30 minutes in store trying to return a plate... Super #2, rather than just get the 6-cents, makes a scene looking, vocally seeking "DOES ANYONE HAVE A PENNY? HE WANTS HIS SIX CENTS!!!" Finally... I THEN ASK #2 FOR STORE #? she rattles XXXXX.
CALL TO COPORATE: 4 minz on hold - explain my greif...
CALLBACK WALGREENS: explain greif again - recommend all 4 peeps need to b retrained; ccashier needs to kno how to READ 7 NOT ARGUE WITH CUSTOMER... six cents is a matter of principal as in MASSACHUSETTS we pay tax... "YOU'RE IN MASS ASKS WALGREEN? I'M IN MINNESOTA..." I don't care I said... but apparently North Reading Super#2 gave me a Minnesota Store #...............................NICE................!!!!!!!!!
CALL BACK #2 TO CORPORATE, "[redacted]..." 15 minz explain greif & misINFO, & Minnesota... [redacted] ASKS? "CAN I HELP YOU.................AS SHE WASN'T LISTENING.........................[redacted] DON'T CARE EITHER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!" [redacted] DID NOTE MY GREIF TO CORRECT NORTH READING STORE WHERE MY "MALE-IDENTITY" WAS CONVEYED AS: "[redacted]
NR STORE CALLS TODAY, 11DEC2014: I talk with manager B-something and explain mishap, ill-chargeback - supervisors non-caring to provide exact #'s to cashiers who can't read, nor calculate; other help who are overly helpful but who also lack math skills; supervisors who don't kno where they are working; recommendations he retrain the 4 noted... THEN HE STARTS TO INTERRUPT, OBVIOUSLY GROWN TIRED OF MY RECOMMENDATIONS... INTERRUPTION MEANS STOPS LISTENING... WHERE I FINALLY NOTED PRIOR TO THE COMPLAINT... NOW I UNDERSTAND WHY YOUR HELP IS RUDE, THEY ARE TRAINED BY YOU WHO TEACHES "RUDENESS & NON-CARING;" YOU CAN'T TALK TO ME LIKE THAT B-MANAGER OF NORTH READING LOUDLY YELLS AT ME...!!!!!!!!!!!!!!!!!!!!!!!!

Revdex.com:
 
The response from the business to Revdex.com is actually not satisfactory to me, the issue is not related to the resolution of the picture.
But I had the commitment from the business that they will work to fix their website issue and will keep me posted on that.
So that's why I'm saying that the resolution is satisfactory to me.
Sincerely,
[redacted]

January, 16, 2016like I do every month, I was denied my prescriptions because they stated their policy is to not fill certain prescriptions until 29 days. I'll called their corporate office which told that it was not their policy. Not only was I emarresed by the employees, but the customers in line. After all was sad and done which included a pharmacy tech yelling at me, they told me the wouldn't fill any of my medications of which I'm now out of as of January 18, 2016. Besides my one pain medications, it also included 4 of my heart medications that keep my heart from going into a fatal arrhythmia. The mananager would only give me his first name which was Sean or Shawn. He refused to spell it for me. Every single month I have an issue with these people about getting my prescriptions filled and they are not easy to find. I spent 7 hours driving from pharmacy to pharmacy to find all of my meds to be filled. I was unsuccessful. I also suffer from PTSD and anxiety attacks due to my dual chamber cardiac defibrillator/Pacemaker. To start off, a different tech it would take 69 minutes to fill. 45 minutes later is when I got the call stating they couldn't fill until the 17tg was fine. But, I was also told they they'd only be able to do a partial fill (as they did last month). If I took the partial, I'd forfeit the rest of my month's prescription. The partial would be a 3-5 day supply. Also, for the past three months, they have filled my meds 28 days after my last refill. My meds were prescribed to me by all excellent doctors in excellent standing with the [redacted]. I would like this matter resolved as efficiently as possible. I constantly having anxiety attacks now because I'm just about out of my prescriptions. This is not the way that business is done. I know I look young, young enough to get carded to see a rated R movie, but I am 39 years old born March 6th, 1976. Thank you for your time and diligence in this matter.
Sincerely, Darrin [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the [redacted], District Manager Pharmacy and Retail Operations  for handling. The following information was provided as the resolution details. ...

   I have tried to reach the customer four times on via phone call, left two voicemail, and I sent her an email. I have not been able to
connect with her. I copied the email for your records. I’m copied the emails for records. Also, I am concerned that the complaint
may have been logged with the wrong store [redacted] does not have a leadership name [redacted]. The manager at store [redacted] in Antioch,
IL is name [redacted]. The customer had a Texas address but could have been traveling to Illinois.   Nonetheless, I want to resolve her issue and have reached out with no response. I’m unable to login with my email address when I
open the link for an update.  
  Thank you,   [redacted] H. Corporate Consumer Relations [redacted] Wilmot Rd Deerfield, IL 60015 Fax: [redacted]

Initial Business Response /* (1000, 5, 2015/07/06) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager Lance [redacted] for handling. The following information was provided as the resolution details....


1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter)
-Yes, by phone
2. Was the customer satisfied?
-Yes
3. What actions were taken to prevent reoccurrence?
-Spoke with store manager, Noreen, about proper procedures in regards to passport like photos sent over the internet.
If you have any questions please do not hesitate to contact me.
Thank you,
Kelly H.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.This case was resolved on 1/26/2016 by District Manager Pamela *. She...

called Ms. [redacted] again and she returned her call. She apologized for the situation and told her we are handling the employee's issue internally. She also compensated her with at $20 gift card to Walgreens with an apology letter. Customer will continue to do business with Walgreens. If you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations Representative200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Walgreens [redacted] [redacted] Round Rock, TX 78665 (manager Suzanna)
I just spent 30 minutes at the Walgreens that I have spent hundreds or dollars at, just standing in line for them to figure out HOW to manage a SIMPLE return of Christmas Lights, so that I could purchase others. This should have been a 5 minute transaction.
On Saturday, I bought 4 strands of lights, all white wired. They were buy one get 1/2 off of the 2nd. In addition, if you had a $15 or more purchase, you could get 5,000 bonus points. The clerk asked if I wanted to redeem those. I said yes, and it took about $1 off of my bill.
I decided to go back to the store the next day, and get GREEN wired instead. Of Course Walgreens did NOT have the same lights in Green wire, so they proceeded to give me a refund. They could not do it as the first register, and because it was taking so long to figure out, I said, let me go and shop for about 5 minutes to get OTHER new lights, while you figure this out. They never could figure out at the 1st register. I finished and returned to the register, and then they moved me to a diff register with Suzanna the MANAGER (that needs MORE training). Suzanna got side tracked, because register 1 was still tied up. So she left to do that. Meanwhile, person 3, a male began to do the transaction. We decided to do the NEW purchase first in hopes that Suzanna would return and finish. We completed the NEW transaction with the green wired lights.
Then he proceeded to do the RETURN from the previous day. It would not complete correctly, because the CARD had given me a bonus of $1.00. I offered to pay the $1.00, SINCE I AM SURE WALGREENS CANNOT AFFORD IT, but instead EVERYTHING took another 25 minutes (while my friend waited in the car).
In the end, I still ended up with a Walgreens credit of $1 LOUSY dollar, and a return of Saturday's lights. Because I was so frustrated, I had them return TODAY'S purchase as well, and I walked out with NOTHING, but my Saturday's return, and to make sure and MONITOR my card to see that everything was removed.
This CARD THING is a JOKE. The prices are raised to tell you you SAVED money. It is a farce. I really do not want to shop at Walgreens again. I will go across the street to [redacted] and down the street to [redacted]. I will be moving my medications.
(I have all of my medication scripts here, and had spent almost $30 on Friday)
Respectfully,
Tonya [redacted]
[redacted]

I have had so much trouble with walgreens I dont know where to start. I recently complained to the corporate office about the way they treat anyone who takes pain medicine. I went in to gety diabetic medicine after years of doing business there they suddenly cant fill my prescriptions because my doctor is out of town I told them I had been getting it filled for years but they refused. They are rude and hostile. Ive never met a company that treat people so bad. Just because I take pain medicine doesn't make me a doper.

I went to the Walgreens located at 5802 West Broad Street in Richmond, Virginia. I dropped a prescription off and was told it was too soon to fill it because it was a controlled substance and it had not been 30 days since the last fill. I was informed it could be filled the following day. The following day they called to inform me that it could not be filled until the 11th and they had made a mistake in telling me it would be the following day. OK I can deal with that. On the 11th they called to tell me that they did not have the medication in stock and it would be 3 days before it was. If they have had the prescription in hand now for 7 days why are we just now ordering it? These people are terrible and do not care about your health or business at all.

On 10/14/2015 customer spoke with support staff at Vision Direct and resolution was reached. Customer was given no charge order for 2-90 packs of contact lenses. Issue was resolved.

My service man mentioned the inducer motor would be $200 or so, was not sure of exactprice he told her and our hourly rate is $75.00 per hour we had 1.25 hours with service and travel.We can not even purchase the inducer motor for $200.00, yes there are hundreds of motors for saleon the...

internet and not sure if she is matching exact furnace with the correct inducer motor or not,for there are cheaper furnaces and more expensive furnaces.  We do not buy our parts off the internet,but through our local supplier to be able to have a reliable supplier and valid warranty on our parts. My tech has tried calling her a few times after the original email on 4-6 with no return call.

Complaint: [redacted]
I am rejecting this response because:
I only was contacted by an assistant manager of the store. Who took the information and said the store manager was on a permanent leave. He said he would look into the complaint and call me back. I have not heard back from him. I am very disappointing that the corporate office or district manager could not take the time to handle this. I will remove our family prescriptions from Walgreens as I see absolutely no customer service as Walgreens allows their employees to abuse their customers. 
As far as the response written by Walmart, no one offered any assistance regarding my prescription and the "free" prescription was thrown at me. Not exactly an ideal customer service.
Sincerely,
[redacted]

I purchased a Walgreens International PhoneCard plus phone card for use when traveling to the Bahamas. The card says "use this card when traveling outside the U.S." on the front of the card and the back shows Bahamas and several other countries with calling rates. I purchased the $25 phone card and called the 800 number to get the access code prior to travel as indicated on the card. To my surprise and frustration, the agent indicated the card could not be used in the Bahamas. According to the agent, the card could not be returned for a refund I feel the advertising for this card is very misleading and should clearly state to call the customer service number prior to purchase.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. While Walgreens policy is no refunds and/or exchanges on...

phone/gift card(s), to keep the customer with the Walgreens family, [redacted] (District Manager) offerd a courtesy exception of $20.00 on a Walgreens Gift Card. The customer is out of the country currently. Once the customer returns, they will pick up the $20 gift card and return the $20 [redacted] phone card to the store. If you have any questions please do not hesitate to contact me.  Thank you,  [redacted] W.Walgreens Executive Advocate[redacted]
[redacted]
[redacted]