Walgreens

I'm an African American woman who shopped in the Baxter Avenue location on July 25, 2016 around 5:00. There were 2 customers in the store at the time. Myself and a Caucasian woman. The cashiers followed me around the store. When I noticed that I was being followed one of the cashiers picked up the intercom and called for the security by saying "security please walk the floor". I'm a city employee as well as a small business owner, the last thing that I need to do is steal from a walgreens store. The racist actions of the employees who were working at that time showed me first hand that people of color are not welcomed in their stores.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district office for handling. the following information was provided as the resolution details:
background-color: rgb(255, 255, 255);">1. Date resolved: 3/30/16 2. Who resolved: Cole [redacted] 3. How resolved: Cole, pharmacist, spoke to [redacted] on 3/29/16 @5pm and informed her that the medicine was not a regular order item andmay take a couple of days to receive it since it does not come inregularly. Cole informed [redacted] to call other chains. Cole called RiteAid and 2 CVS. Cole found a CVS that had the medication and transferredit to CVS. Cole did not see any problems and that [redacted] understood thesituation. 4. Customer satisfaction: Yes 5. Compensation given: No
Thank you,
Teza **
Consumer Relations Executive Representative

Initial Business Response /* (1000, 10, 2014/07/22) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Balance Rewards Escalation Representative[redacted] for handling. The following information was provided as the...

resolution details.
You did not earn points on your prescription transactions from 6/4/2014 through 7/16/2014. The transaction that earned points on 6/10/2014 shows that it is two prescriptions for someone else other than yourself. On 5/29/2014, the pharmacy in Bemidji, MN registered a MN Medicaid plan on your pharmacy profile. It was never used to process any prescriptions, but, as long as a federally funded plan is registered on your pharmacy profile, even if it is not used, it shows that you are a beneficiary of that plan. In your case, the plan being a Medicaid plan will show that you are a beneficiary of Medicaid and cause this flag. You received prescription points on your pickup on 7/16/14 so it looks as if this has been removed from your profile.

As a one time courtesy, Walgreens has added 10,000 points to your Balance Rewards account for your inconvenience.
Should you have further concerns, please feel free to contact us toll free at [redacted]
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Legal Team for handling. The following information was provided as the resolution details. line-height: 20.7999992370605px; background-color: rgb(255, 255, 255);">Walgreens cares very much for our customers and our communities. Such a commitment has been demonstrated time and again by our outstanding customer service, our commitment to supporting the communities we serve, and our dedication to offering consumers beneficial promotions on products they use every day. Walgreen Co. has not knowingly or willfully engaged in any deceptive behavior regarding the advertisement of promotions and discounts at our retail locations. The Company expends significant time and resources to ensure that all advertising, including shelf tags, are clear, conspicuous and compliant with US and state regulatory requirements. While Walgreen Co. does not agree with the allegations made by Mr. Vandyne, we do sincerely regret his displeasure and hope to better serve him in the future.
If you have any questions please do not hesitate to contact me.Thank you,
[redacted] Consumer Relations Executive Representative [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I feel he is obviously scalping.  He quoted a price and almost doubled it.  I will pay the average price of an inducer motor minus 50 bucks for dishonest business practices..  As to the original Quoted price of 75 service call.  He NEVER mentioned a travel charge.  I will subtract this travel charge from this 75 dollar bill.  Punishment for  dishonest business practices.   I SUGGEST he NOT Quote prices when he Doesnt honor them...   I ALSO feel there probably Wasnt anything wrong with the inducer motor that a dusting or cleaning could have possibly fixed.  He did suddenly state it was No Longer Seized....   It is still too odd he just happened to carry this fancy motor on his truck. 
Regards,
Jill [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will close the case.  
I will not shop at a Walgreen's again but the district manager was very nice when he called me back.  This particular store has many problems with their staff.  The amount of time and work on my part as a customer was to great for me to say I'm "OK" with Walgreen's.  I have moved on and I don't see Walgreen's in my future any time soon.  I'm not convinced that their executives care but I'll let someone else worry about that.
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Healthcare Clinic for handling. The following information was provided as the resolution details....


We reviewed the patient account as per the payer reference guide (PRG). Flu Zone HD [redacted] is an excluded service with [redacted] insurance. Therefore, it is a patient responsibility for the balance amount of $59.99
 
If you have any questions please do not hesitate to contact me.
 
Thank you,
 
[redacted] E.
Consumer Relations Executive Representative 200 Wilmot Road
Deerfield, IL 60015
Fax: [redacted]

We attempted to call and email regarding this complaint. Unfortunately, we have not received a response. Here is a copy of the email sent on 8/21/2015:Dear [redacted],Thank you for choosing Vision Direct. We are contacting you today concerning a Revdex.com complaint we received regarding...

order #[redacted]. Unfortunately, when [redacted] is used as a payment method, we only have 60 days to issue a refund. This is a restriction that [redacted] has set. Once 60 days have passed, we can only issue an in-store credit. Please accept our apologies for any inconvenience this has caused. If you would like to add a credit card to your account, we can submit a manual request to have the reaming $24.75 refunded to you. Once your refund has been processed, you would be sent an email confirming this refund and you could then remove the credit card from your account. To add a payment method, please click on your account. Followed by, Payment Information -- To view, modify, add, or delete credit card information from your credit card list. We do not recommend you send personal credit card updates via e-mail for security purposes. Please either enter your account and access your credit card information to modify yourself or call us at the number below. To add a new card to your account click Add. To change information already on file, click the pencil icon under the word Update. You can also call to have the card added if you prefer. In checking your return tracking information, I do see that we received your return on 6/29/2015. Normally, when a return is processed by our Returns Center, our Customer Care team is sent a record of what has been returned so any applicable refunds or credits can be applied. Did you happen to include your order number or email address with your return? Once again [redacted], we apologize for the inconvenience this matter has caused, and look forward to the opportunity to resolve this situation as quickly as possible. Thank you for choosing Vision Direct. Sincerely,AJSenior Team LeadVision Direct[redacted]http://www.visiondirect.com Please let us know if we can be of further assitance.

Initial Business Response /* (1000, 10, 2014/10/21) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager [redacted] for handling. The following information was provided as the resolution details.
...


1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) Yes, store manager spoke with customer via phone.
2. Was the customer satisfied? Yes.
3. Was compensation provided? (if gift card, the gift card number and amount) Yes. $35 gift card #XXXXXXXXXXXXXXXXXXX. Main complaint was length of time to have concern resolved.
4. What actions were taken to prevent reoccurrence? Training for employees.

If you have any questions please do not hesitate to contact me.

Thank you,

[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

I spoke with [redacted] regarding his complaint. After looking into the account it was determined that he was in a price bracket that did not reflect the amount of gas he uses. The new computer system did not carry over the rate correctly. I issued credits for the previous three deliveries to reflect...

the rate he should have been on and issued a $100.00 courtesy credit for the mix up. We will also be sending someone out to replace the rain cap on the valving when we are next in the area.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

When I went into the store to buy an item in their weekly ad, the employee said they didn't have the item. When I went to purchase another item because it was Senior day and I could get a discount on any regular priced item, they were out of that too. I wasn't offered any substitutions or rain checks, so I said to the person next to me, put this away I have to go to another store anyway.
Later I decided to call the customer service 800 I don't cr. They asked me if I wanted to leave my phone number and they would have Corporate call me back. I said yes.
The next day the store manager of the store I walked out of called me. I told her I left my number for Corporate to call me. This store couldn't handle the problem yesterday! The Store Manager proceeded to tell me I left cussing. I said I don't cuss. She said she could've substituted an item. So, I said, why didn't you?
I never saw her, she is totaling making this up. So I handled this matter another way.
the next day I went to another Walgreens to pick up an item I had a rain check on. (Because they advertise things and never have it in stock!) That manager said the rain check expired! Except, the rain check didn't have an expiration on it! What is their problem?
Management?

Greetings [redacted],
Thank you very much for choosing Vision Direct.
I am writing to advise you that we received your Revdex.com complaint and to take the opportunity to apologize for the inconvenience you have experienced. I have looked over your account and it appears several things have happened over...

the past few days. From what I can tell we have received your lenses but the issue now is twofold. The first problem is that we attempted to pre-authorize your order this morning so we could process it but the credit card was denied. The second issue is that due to the amount of time your order was on hold our system automatically cancelled the order this morning. 
As a courtesy for all the issues I have put a $10 instore credit on your account to be used towards the purchase of your lenses. I have also provided another credit to cover the cost of overnight shipping. All you have to do is go online and place a new order. Since you already have the rx information in our system and your eye care provider has responded to the first order there shouldn't be any hold on the order. I will keep an eye on it and if there are any issues I will reach out and let you know. 
Once again I do apologize for the inconvenience. If there is anything I can do please let me know. You can reach us at 1-800-VisionDirect (1-800-847-4663). Thank you once again for choosing Vision Direct. 
Sincerely, 
 
Management Team
drugstore.com ™ the uncommon drugstore ™
Beauty.com ™ the world of beauty online ™
Vision Direct - your source for savings on contact lenses

Walgreen's 1-800 customer service complaint line refused to take down my complaint information unless I promised not to also file an online public complaint.
Details: I called Walgreen's 1-800 line today to file a complaint about a store employee who bullied me and my child today. I had to wait on hold for 10 minutes before a customer service person came on the line. Her name was Katie. Katie told me she would not take my complaint information if I planned to file an online public complaint also. I tried to tell Katie that what I did publicly was not her business and as a US citizen I have a right of free speech. I asked Katie three times to start taking my complaint information and she never did. She continued to threaten me not to also file a public complaint. When I told her it was not appropriate for her to tell me what to do, Katie said, "I'm not telling you what to do. I'm just telling you my opinion is that filing online public complaints is not productive." When I said, "I've asked you three times now to take my complaint information, so will you please do that?" Katie answered, "I'm just telling you that if you plan to go public also then it doesn't really work for me to take the complaint information from you now." I told her I wanted her to take the complaint information now, which is why I called and waited on hold. I told her whether or not I posted a public complaint was none of her business, Katie still wouldn't take the complaint and persisted in trying to talk me out of filing a public complaint. I asked for her supervisor and she grew more rude. She told me "We're not allowed to refer people to supervisor's unless we open a case." But of course I'd already asked her to open the case more than three times and she'd refused. I finally hung up.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.We have tried to reach the customer via telephone a few times but...

there was no answer. As of 12/22/2015 we sent the customer an email as well but still have not received a response. If you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations Representative200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Healthcare Clinic billing department for handling. The following information was provided as the resolution details. The customer's credit card was refunded the $28.00 on February 15, 2016 by the billing department. If you have any questions please do not hesitate to contact me. Thank you, Felicia *.Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015Fax:256-389-3763

Thank you for contacting our company in regards to this complaint. Unfortunately we did not receive enough information to respond appropriately.Please provide specific details of your experience, so we may forward your concerns to the proper management for...

review/resolution. If you have any questions please do not hesitate to contact me.  Thank you,  Tonya *.Consumer Relations Executive Representative200 Wilmot RoadDeerfield, IL 60015Fax:847-964-8531

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details....


Our District Manager spoke with the patient over the phone and apologized for concern. Customer’s main concern was that the medication was not properly executed at the store level. Store manager and Pharmacy Manager will review our policy with staff and document performance management. Store will also follow up with other patient listed to see how we can assist regarding discount program mentioned in letter.
 
If you have any questions please do not hesitate to contact me.
 
Thank you,
 
Ben *.
Consumer Relations Executive Representative 200 Wilmot Road
Deerfield, IL 60015
Fax: 256-389-3763

Initial Business Response /* (1000, 5, 2014/08/05) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to [redacted] for handling. The following information was provided as the resolution details.
Per the...

billing department, they were not able to send a letter to the mother stating they sent the bill to the incorrect address. The billing supervisor stated that he had spoken to [redacted] who said that they get the address from the information that is inputted at the kiosk and that they would not be able to send a letter stating that they made an error in the billing address.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they admit that it was an EMPLOYEE OF WALGREENS who input the information at this particular location. They are stating that my daughter 'verbally gave them the wrong address' although they do admit that it is far more likely that the person inputting the data (WALGREENS EMPLOYEE) made the error not my daughter who lives at her address, therefore knows what it is.
It is unconscionable that Walgreens would take such a hard stand on this. Their records clearly indicate that the bill was sent to a wrong address. By their own admission their employee input it incorrectly. They have now damaged my good credit history by indicating this bill was not paid on time. I would like to get this resolved (pay the bill) but refuse to pay the bill until I have some documentation that it was late due to circumstances beyond MY control. That is all I have ever asked. I have pages upon pages of documentation proving my point. Why are they trying so hard to hurt me?
Final Business Response /* (4000, 14, 2014/09/29) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Take Care Clinic management for handling. The following information was provided as the resolution details.
We are still awaiting an update on resolution to customer's concern.
If you have any questions please do not hesitate to contact me.

Thank you,

[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/07/23) */
We sincerely apologize for the inconvenience to the customer. We have been unable to contact the customer by phone and email to resolve. We have looked into the process and are working on making it work better so this would not happen...

in the future. If the customer would like us to follow up on the complaint he can call Walgreens and ask to speak to the store, since most of our calls are routed to a call center. We would like to be given the opportunity to make this right with the customer. Thank you