Walgreens

???
[redacted]@walgreens.com
????
Dear Manager,
I have purchased the San Francisco Muni Fast Pass for many years to commute from home and work. In this case of my dispute on transaction with Walgreens, They misloaded my Clipper card in cash instead of the Fast Pass that I ordered on 07-20-2016. As a result, the cash value on my Clipper card were all swiped out by 08-15-2016. Without a valid monthly pass, I have to spend additional money to buy individual tickets to board both Bart and bus for the rest half of August.
May I request that you credit back the charge
of $83.00? Thank you very much.
Sincerely,
Eva

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store for handling. The following information was provided as the resolution details.Our Assistant Store Manager [redacted] K. made contact with Mr. [redacted] to try and...

assist in getting the refund completed for him in a store in his area. After the first contact to make this happen the ASM has been trying to reach the customer daily with no response. Mr. [redacted] has been sent a letter with a $15 gift card for the return. If you have any questions please do not hesitate to contact me.Thank you,[redacted] S.Executive Consumer Relations Representative[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  An email was sent to the customer requesting that the...

incorrect card be taken back to the store and the manager will refund the 100.00 dollars and a 25.00 gift card will be issued.If you have any questions please do not hesitate to contact me. Thank you, [redacted] Consumer Relations Executive Representative[redacted]

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for contacting our company in regards to this complaint. Our [redacted] department has sent this case to the store manager[redacted] for handling. The following information was provided as the resolution details....


I spoke with the customer ([redacted]) on Thursday August 13th. I apologized for the incident and explained that I believe it was a training issue. The employee involved is a new employee and the Shift Lead apologized for the situation but had to wait to coach employee because employee was taking care of other customers. The customer seemed satisfied with the return call from me and the apology. I assured him that ** appreciate his business and he said he would continue to shop our store. No compensation was provided. I spoke with both the employee and the shift lead involved and explained that even though she was taking the next customer in line, if someone approaches the counter take them to provide good customer service.
Store Manager #XXXXX
Thank you,
[redacted]
[redacted] Specialist
[redacted]
Initial [redacted] Rebuttal /* (3000, 7, 2015/08/18) */
(The [redacted] indicated he/she DID NOT accept the response from the business.)
I do appreciate Ms[redacted] for her immediate response and concern for the situation at hand. However I'm very concerned at Ms [redacted]'s attitude towards me every time I enter the Walgreens's store located at [redacted] Ms [redacted] continues to harass me by locking her eyes directly at me every time she's at the cosmetics counter and proceeds to give me the most evil and vindictive look. This behavior and harassment has to stop immediately. I will not be intimidated nor discouraged to shop at my local Walgreen's. Even though the store manager (Ms [redacted]) apologized for Ms [redacted]'s improprieties I still don't feel comfortable with the end result.
Final Consumer Response /* (2000, 11, 2015/08/20) */
(The [redacted] indicated he/she ACCEPTED the response from the business.)
Thank you very much to B.B.B. and to Ms [redacted]. I'm very satisfied with the outcome of this issue at hand. Ms. [redacted] has been very professional, polite and gracious in the handling this most unfortunate matter. Thanks again.
Final Business Response /* (4000, 9, 2015/08/20) */
Thank you for contacting our company in regards to this complaint. Our Consumer [redacted] department has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Store manager [redacted] left a message for [redacted]. He was in the neighborhood so he stopped by, she was able to speak to him face to face. She apologized again for the incident and assured him that she would address the issue again with the employee involved. She asked if there was anything she could do for him, besides addressing the issue at hand and he said no. She believe he is satisfied with the outcome. The employee is scheduled later this afternoon, so she will address the issue with her when she arrives.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
[redacted] Specialist
[redacted]

Hello [redacted],
Thank you very much for choosing Vision Direct. 
I do apologize for the inconvenience and the issues you have experienced with your order #[redacted]. I have looked over your Revdex.com complaint and the notes on your account with regards to promotional discounts and price...

matching. I would like to take the time to explain each one and why the issues were not able to be handled in a manner satisfactory to you. 
Some of the contact lens manufacturers have a pricing strategy called "Unilateral Pricing Policy" or UPP. This policy ensures that some of the contact lenses will have a minimum retail price designated by the manufacturer that we cannot go below or discount in any way.  Special badging is added to the product details pages for UPP products with links to additional information explaining that the item is not discount eligible. The pricing is designated as 'Lowest Price' instead of UPP on the websites. On the Vision Direct website there is a purple banner to the right of the picture of the box of lenses that states Lowest Price 'This product is not eligible for discounts' in it. This is why the 25% first time customer could not be applied to the toric lenses. I am unsure why the AquaComfort Plus were not included under the unilaterla pricing policy but they weren't so you did receive a discount for those. 
There are 2 reasons why we were not able to provide a refund under the price matching policy. The first one is the fact that the toric lenses as previously explained fall under the unilateral pricing policy. It does state under the picture of the box of lenses that 'As a result of this policy,k we cannot offer any price discounts or incentives if we price at the minimum price allowed.' In accordance with the manufacturer price matching is considered an incentive. The second reason and the most important one is that Vision Direct's final checkout price was $481.46. Contact Lens King final checkout price is $487.80. The final check out price takes into account any shipping, coupons, promotions, and processing fees charged or discounted. Since Vision Direct came in under the cost of the lenses on Contact Lens King no refund is necessary as we are the lowest price. 
I do apologize once again for any inconvenience and issues you have experienced. If you have any other questions or concerns please contact us at 1-800-VisionDirect (1-800-847-4663) for further assistance. I hope you have a pleasant day and thank you again for choosing Vision Direct. 
Sincerely,
 
Vision Direct Management Team
1-800-VisionDirect (1-800-847-4663)  
www.visiondirect.com

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these...

questions:1. Date resolved: 11/28/20162. Who resolved: [redacted] A., Operations Supervisor, Customer Care Operations
3. How resolved: 
A Jira ticket was created and the customer was emailed on 11/28/16 and advised that he was opted out. This takes 10-14 days to go into effect 
4. Customer satisfaction: 
Case resolved
5. Compensation given: None Provided
 
If you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Consumer Relations Executive Representative[redacted] W.Avalon Ave.[redacted], AL 35661Fax: [redacted]

Initial Business Response /* (1000, 5, 2014/05/16) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Major Account Analyst [redacted] for handling. The following information was provided as the resolution...

details.
Tracking #XXXXXXXXX
I have created this appeasement record for a $20 check. The original check #XXXXXXXXX was issued on 12/27/12. The check was never cashed. When the customer phoned us on 1/26/14 the check was no longer able to be reissued. The record (Tracking # XXXXXXXXX) was sent to unclaimed check escheatment. Please allow 7 to 10 days to receive the new check.
1. Date resolved: 5/13/14
2. Who resolved: [redacted]
3. How resolved: see above
4. Customer satisfaction: No reply from the customer
5. Compensation given: $20 check
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2014/05/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com for getting this issue resolved for me.
As for [redacted]'s, you have lost me as a customer after over 20 years as my family pharmacy. After taking over a year to allegedly send the initial check, refusing to re-issue the check and lying to me about the check being with the SCO, then lying to me about being contacted and forcing me to go thru the Revdex.com to get my rebate, an apology should be standard procedure. Instead, all I get is an 'appeasement' check to shut me up. Clearly customer service is not your top priority.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Rebate Department for handling. The following information was provided as the resolution details.
[redacted] purchased 12 units of the four different Artic...

Natural products. The rebate policy for this offer states that there is a limit of one rebate per product. Mr Schoennagel purchased 4 different Artic Natural products - Artic Naturals Total Omega, Artic Naturals Daily Omega-3, Artic Naturals Krill Omega and Artic Naturals Ultra Omega-3. Consistent with the offer, he received a total of $60 in rebates from walgreens.com -- $15 for each of the four different Artic Naturals products purchased. Therefore, no additional compensation will be provided for this customer.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to walgreens.com for handling. The following information was provided as the resolution details. 
Customer was called on 9/21/2016 at 5:23 PM and a message was left...

advising that Walgreens.com has set up a replacement order, number [redacted]. Customer was also advised that he may contact walgreens.com if he no longer wishes to receive the items and set up a different resolution.If you have any questions please do not hesitate to contact me. Thank you, [redacted] N. Corporate Consumer Relations[redacted]
[redacted]
[redacted]

I went to this location for some medical pharmacy prescription I had to pay a large sum of money for my medications because my medical card was not going to be active until the first of the month however the pharmacist and two employees informed me I would be able to receive a refund within 7 days once my card was active upon return on the 2nd of the month they told me I was unable to receive a refund because they said it would have been fraud.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. The Store Manager, [redacted], emailed and mailed an...

apology letter to the customer on April 26, 2016. A refund for the product along with a $20 Walgreens Gift Card (Card#[redacted] was also mailed on April 26, 2016 to Mr. [redacted]. If you have any questions please do not hesitate to contact me.  Thank you,  [redacted].Walgreens Executive Advocate200 Wilmot RoadDeerfield, IL 60015Fax:[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the gift card deparment for handling. The following information was provided as the resolution details:
After further review of Mr. [redacted] case our fraud...

investigation found no internal fraud on the PINs purchased by the customer. The investigation also found that there was multiple individuals outside of the customer listed that stated they were scammed by someone attempting to purchase a Vehicle, ATV and Watercrafts. The receiving accounts have been blocked and they are no longer able to redeem money into these accounts. I was also informed that a refund check in the full amount of $1,500.00 is being issued to Mr. [redacted]. Mr. [redacted] can follow up on the status of his case by calling the number on the back of the PayPal card [redacted]If a customer believes that they were a victim of PayPal fraud or victim assisted fraud the customer should call the phone number listed on the back of the card [redacted] If the customer believes they were a victim of fraud they will have to fill out a dispute form regarding their fraud case. InComm’s fraud department will review the case and work with PayPal on the investigation. If the customer was a part of victim assisted fraud our internal team will work with PayPal to review the case. Once the investigation or review is complete if PayPal agrees that there is fraud they will block the account so no further action is taken against the account. If there are funds available and PayPal agrees that there is fraud, they will capture the funds and later reverse the funds back to InComm. Once the funds are reversed InComm’s Accounts Payable team will issue a check to the customer in the amount that was approved and reversed by PayPal.We would like to note that if a customer believes they are a victim of fraud or involved in victim assisted fraud to file a police report with their local law enforcement agency.If you have any questions please do not hesitate to contact me.
[redacted]
Consumer Relations Executive Specialist

I love Walgreen's because they offer great customer service and VERY fast shipping. Instead of going out I can order from my home, and get great prices and shipping in return. My whole family loves Walgreen's. I will stay with this company forever. I get what I need very fast.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. The customer's concern was resolved on December 22, 2016....

The manager, [redacted] will be giving a full refund for the prescription and will also apologize to the customer for any inconvenience. The customer is coming in today for her full refund on the prescription. The customer will be given a full refund in the amount of $17.99.If you have any questions please do not hesitate to contact me. Thank you, [redacted] C.
Executive Response Specialist
[redacted] Road
Deerfield, IL 60015
Fax: [redacted]

This issue was resolved on 12/16/2016 by Vision Direct support staff. The customer was shipped 2 boxes of lenses per her request to correct the error made by our agent.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution...

details.   On June 15, 2016, the Assistant Store Manager, Carolina Correa, contacted the customer. Carolina apologized for the inconvenience and offered to exchange the product with no issues. The customer accepted the offer and was satisfied with the outcome.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] Executive Advocate 200 Wilmot Road Deerfield, IL Fax:256[redacted]

My 70 year old friend that I care for has been a customer at Walgreen Pharmacy in Vegas for over 2years. He is elderly and disabled. Every month he gets hydrocdone for his pain for rheumatoid arthritis. For the last 6 months it has been a hassle every month. Sometimes they say they are out, or they have to verify from Dr and will take up to 3 days. Sometimes it is filled in 2 hours. The last one we filled last Friday they said their computers were up and down so it may take up to 3 days but maybe sooner. So I called Fri night and the tech said he was working on it and it would be ready in the am Sat. So I call Sat and they said it would not be ready till at least Sunday. I told them what the tech told me fri night and they acted rude and like I was lying. So I talked to the pharmacist and he said he told me Fri that it would take up to 3 days and I said yes I know but your tech told me Sat. and arent you all on the same page or what? So Sun it was finally ready and I got a big speech about from now on plan on up to 3 days. They act like my friend is some kind of addict and is trying to abuse these pills. I feel this is totally unaceptable and thought they were in business to fill RX's but I guess not. I am planning on finding another pharmacy to transfer to as I find it weird that a customer of over 2 years is treated this way. Bad customer service is all I get at this place.

Thank
you for contacting our company in regards to this complaint. Our Consumer
Relations department has sent this case to the Ecommerce Issue Resolver Team for
handling. The following information was provided as the resolution details. [redacted] emailed the customer and received
the...

telephone number to her Balance Rewards account. She issued the customer $10.00
in points to the customer for her to redeem for the item. The item was excluded
from the promo code 25cyber and we are unable to reissue the expired promo.
This was resolved by email with the customer on 12/11/2015 and the points were
issued to her account.If
you have any questions please do not hesitate to contact me. Thank
you, [redacted]Consumer
Relations Executive Representative [redacted]Fax[redacted]

Each month my medical provider prescribes to me medications to treat several major medical conditions I am diagnosed with dating back to 2002. Two of the medications I must take are controlled substances Schedule II under DEA. Thus are heavily regulated and require a new Rx every 30 days. For nearly the past 12 months and every 30 days when I need to obtain my medications, I experience extreme difficulty in obtaining my medications I must take, and these difficulties I experience are a result of Walgreen's pharmacy policies, practices and protocols each of which I believe violate the federal [redacted] III. Every 30 days and for nearly the past 12 months, I have experienced the following when trying to obtain critical medications I need:
-I went to a pharmacy nearby my office to get my Rx filled where I have had the same Rx filled at that location before and many times. In July 2015, I went to get it filled but was told it wasn't in stock, so I went to another location to get it filled. In August 2015, I went back to the pharmacy near my office to get my medication filled and was denied service because I did not get the medication filled at that precise location the month before. This is Unacceptable and creating a barrier in accessing and using services needed for medical conditions that substantially interfere with more than one major life activity I must be able to do each day.
-another time I went to get my prescription filled I was denied service because I did not live in the zip code of where the pharmacy was located. I worked in the zip code of the pharmacy and had been there many times before, and lived only approximately 20 miles away.
-another time, I had to call and drive to seven different locations to get my medication because I was told the pharmacy didn't have the dosage I needed in stock and refused to tell me nor bother to offer to speak with my doctor regarding what dosages they do have in stock as an alternative so I can obtain my medications.
-another time, I was told my medication will be filled in 30 minutes, so I waited in the store. At 30 minutes, the pharmacist told me my prescription could not be filled because I was two days early before what the 30 day date they had on file. The date on my bottle was December 28th and I went to get the medication refilled on January 29th. But the date Walgreen's had in there system was January 2nd. Thus I was denied service again despite Walgreen's telling me on multiple occasions that for this particular drug they can fill three days early, but for some reason I was denied that opportunity.
-another time after calling nearly 9 pharmacies only to be told by each one they don't have it in stock, and refusing to tell me nor offering to speak with my doctor on what they do have in stock, I had to drive an hour away to obtain my medication. I called the location before I drove there to confirm they had it in stock and I was told yes. So I drove an hour to the pharmacy. Upon arrival I was told by the pharmacist they don't have it in stock. I told the pharmacist that I am the one she spoke with an hour earlier whereby she stated "yes, we have plenty of that medication in stock". Upon reminding her of that conversation, then suddenly they had it in stock. She stated to me that I could not get the prescription filled there again because my doctors office was too far away from the pharmacy. So I am now denied services once again because my doctor is approximately 30 miles from the pharmacy and according to the pharmacies nearby by doctors office no one has the medication in stock.
-another instance occurred when I requested the pharmacy assist me in finding other locations that do have the medication in stock in the event my primary location doesn't have it. She agreed to do so only to tell me that no one has it in stock at the dosage and quantity I need. I asked her which pharmacies she contacted, and she gave me a generic answer of "I can only call within my assigned district". The next day, I called another Walgreen's pharmacy who told me they didn't have it in stock either but this pharmacist pulled up the Walgreen's computer system stating the computer system can tell which locations do have it in stock. What I found out from that conversation was that the lady I spoke with the day prior who stated none of the Walgreen's in her district had the medication was that per the Walgreen's computer system several of her locations had the medication in stock but at a different dosage. As a reasonable accommodation the lady I spoke with the day prior didn't bother to offer the suggestion of having my doctor call the pharmacy to discuss the other dosages available, rather she decided to take the "I don't have time to deal with this" approach with me by saying nothing is in stock.
These policies and practices of Walgreen's pharmacies are believed to be highly inconsistent with the requirements set forth under the Americans with Disabilities Act Title III which require the establishment to provide reasonable accommodation to people with disabilities under [redacted] so as to remove barriers for consumers in accessing and receiving services that are critical in being able to perform essential functions for daily living.
[redacted] is not limited to providing reasonable accommodations in the form of facilities adjustments such Braille or Ramps. [redacted] also applies to access to services and the type of accommodations deemed to be reasonable and appropriate are largely driven by the situation, and in each of the instances I describe above, which does not include every single instance, I believe I was denied services unreasonably and inconsistent with my rights under the [redacted].
If you or anyone you know has or is experiencing same or similar issues in obtaining their medications because of Walgreen's pharmacies practices and policies which are believed to unreasonably interfere with ones ability to access services, you may be covered under the [redacted] and you may have recourse avenues.
Walgreen's pharmacy is strongly urged to evaluate their internal practices and policies in an effort to maintain compliance with regulations under [redacted] while also complying with regulations under [redacted].
If you have made attempts to get issues like this resolved by contacting Walgreen's directly at the corporate level but no resolution has occurred, contact the United States Department of Justice [redacted] enforcement division.
The [redacted] regulations are recognized, understood and respected. However, if the [redacted] regulations interfere or otherwise adversely impact a persons rights under [redacted], then [redacted] shall consider engaging in collaborative discussion with USDOJ-[redacted] to arrive at an amicable medium.

Initial Business Response /* (1000, 5, 2015/07/28) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager[redacted] for handling. The following information was provided as the resolution...

details.
1. Was the customer contacted? Reached out today to the patient to apologize
2. Was the customer satisfied? Yes
3. Was compensation provided? The patient has been credited per billing manager
4. What actions were taken to prevent reoccurrence? email and elevated to Regional directors
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]