Walgreens

Initial Business Response /* (1000, 5, 2015/10/05) */
On 10/2/15 the customer was contacted via phone by the store manager [redacted] apologized to the customer and assured the customer that all expired rebates were gone from the product. The customer was issued a $7 refund for both...

rebates plus a $25 gift card.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I, greatly, appreciate Walgreen's quick response and generous resolution. I did not expect anything other than the two rebate items refunded, but I, sincerely, appreciate the $25.00 gift card. That was very nice. I consider this issue resolved. Thank you, to Walgreen's and the Revdex.com for your time and help. Sincerely,[redacted]

From: [redacted] <[redacted]Date: Thu, Jul 30, 2015 at 12:05 PMSubject: Complaint ID # [redacted]To: "[redacted]
Hello Ms. [redacted]I'm writing you on behave of Assurance Health Care Services LLC, in reference to...

case ID # [redacted].This is in reference to the complaint made by G[redacted] about our agency. We @ Assurance don't have any records of ever having any association with aGlenda [redacted] as a nurse,contractor or a client of our agency.Ms. [redacted], I would like verification that Ms. [redacted] complaint is referring to our agency, Assurance Health Care Services LLC. Please note that there are other agency in Maryland with the name Assurance HealthCare..I will wait for your response to this matter.Regards,J[redacted]

Complaint: [redacted]I see that your e-mail has been dated as sent 1/13.  You have received some inaccurate information from a company representative.The one I am in most contact with is [redacted], COO of ITC Financial Licenses, subsidiary of InComm Holdings, and the decision maker in regards to these cases with the fraud investigation lead [redacted] under him.I received $500 of the $1500 I was outed, in an effort to placate me.  The full amount of $1500 has never been offered at any time.I have been provided the logic used to determine I was scammed.  The logic is at best inconclusive and leads to the possibility - not the conclusion - that I was scammed.A possible explanation from day one, which I provided, were various places a vulnerability may have existed in their process.  Low to high, these were always possible explanations.  InComm does not like them because in all case someone other than myself is liable - usually them.Poor InComm CSR training (at the number you noted) led to me destroying some evidence of my story.  However, I was able to find a fellow victim who still had his evidence.  It pointed very strongly to an inside job.  He was refunded fully - however InComm reiterated their position to me via [redacted] on 1/19 - that I would not be given my remaining $1000, and that the existence of this other case and its findings had no effect on my own.  At this point I considered it a great act of cognitive dissonance to discount my background, my story, and the much greater probability I was also a victim of an inside job.I furthermore came upon some very key points of information.  1. Customer PIN numbers are kept plaintext in the InComm PayPal My Cash database.  Additionally, many employees have access to this database data.  Consult with anyone on your database team and you will find this a shockingly poor decision and a shockingly easy one open to embezzlement.  The effort to take PINs, and thus money, is trivial.  An inside employee need only look for a PIN with loaded money that has not yet been loaded, in the hope that a cardholder would not miss it.  Victims I found found their money to be gone after weeks, months, or a year.2. I was able to obtain the accounts my PINs were loaded to.  I tracked one of these to a former DBA at InComm who left the company the same month I and some other victims found our money to be missing.  This person definitely had access to our money.  I do not know if they left on good or bad terms.  I do not know the scope of this embezzlement - I do know InComm has used flawed logic to deny justice to other victims of it.I made the following information above known to [redacted] 1/19 around 9am central.  It has been 3 business days yet I somehow have not had a response.  To be clear I am 110% confident in my research and the ability to take it to small claims court in Georgia and win.Furthermore, I do not believe you should be selling these cards currently.  They have zero consumer protection.  The database is completely open to embezzlement - I caught one person, I would not be surprised if there are more.  It will take them some time to correct this fundamentally flawed design.  Additionally the fraud department has not proven itself able to act objectively and logically investigate fraud with their available data, which is much more than I had to work with.[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.
On 10/26/2015 the District Manager Trey S. has documented that...

all employees involved have received appropriate disciplinary action. Also he has tried to reach the customer at the number provided but it is not a working number and he hasn't had any success with contacting the customer by e-mail. Compensation hasn't been given but the District Manager is willing to provide compensation once he has had contact with the customer.
If you have any questions please do not hesitate to contact me.
Thank you,
Cierra S.
Executive Consumer Relations Representative
[redacted]
Deerfield, IL 60015
Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Arlene Degutis at Walgreens Specialty Pharmacy Billing Departmentfor handling. The following information was provided as the resolution details.Walgreens Specialty...

Pharmacy initially billed the January Date of Service on 1/26/2016 to Ms. [redacted]'s former insurance [redacted] Seven days after the medication was dispensed the error was caught and benefits were verified under the new insurance. The correction and resubmission of the claim to Ms. [redacted]'s new insurance occurred on 2/2/2016.Ms. [redacted]s has an out of state [redacted] Plan so Walgreens Specialty Pharmacy must follow blue card rules. Our system shows the claim was submitted to [redacted] as the local plan ([redacted] is the member's home plan). Notes show that the claim posted with [redacted] on 3/4/ 2016 and paid on 3/15/2016.The claim reimbursed less than expected and has been elevated for review.The Manufacturer Assistance cannot be applied to the member's account until the claim has been paid by the plan.If you have any questions please do not hesitate to contact me.Thank you,Carolyn B.Executive Consumer Relations Representative200 Wilmot RoadDeerfield, IL 60015Fax: [redacted]

Initial Business Response /* (1000, 5, 2014/03/24) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor
[redacted] for handling. The following information was provided as the resolution...

details.
1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) yes, phone on 2/22/14
2. Was the customer satisfied? yes, RXM worked with insurance company and RXS to get the patient her medication for the correct price.
3. What actions were taken to prevent reoccurrence? Spoke with MGR & RXM
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2014/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
An apology would be nice; however, I just don't want this to happewn to another senior citizen or anyone for that matter. Thank You.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint....

Our Consumer Relations department has sent this case to the Store for handling. The following information was provided as the resolution details.
Store manager, [redacted], called the customer and offered to give the photos to the customer at no charge. Customer stated he was very satisfied with the resolution.
 
If you have any questions please do not hesitate to contact me.
 
Thank you,
 
[redacted] E.
Consumer Relations Executive Representative 200 Wilmot Road
Deerfield, IL 60015
Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details.
I contacted Ms. [redacted] by phone. She stated that the store...

resolved her issue right after she submitted the claim and everything was taken care of. She stated she was happy with the resolution and thanked me for contacting her. If you have any questions please do not hesitate to contact me.
Thank you,
Teza B.
Consumer Relations Executive Representative

Thank you for contacting our company in regards to this complaint. Our consumer relations department cannot resolve the case without the required information from the customer. We have reached out to the customer four times requesting a copy of the front and back of the card purchased, as well as...

a copy of the purchase receipt. The customer has not responded.  
If you have any questions please do not hesitate to contact me.
 
Thank You,
 
[redacted] B.
Consumer Relations Executive Representative
200 Wilmot Rd
Deerfield, IL 60015
Fax [redacted]

Initial Business Response /* (1000, 5, 2014/05/28) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Walgreens Bank Rec. Dept. for handling. The following information was provided as the resolution details....


With reference to the email, I have verified the bank records of the customer. However, could not find $234.21 transaction on 04/08/14.
Kindly provide the complete card #, so that I can do the research.
Be Well,
[redacted]
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Consumer Response /* (3000, 12, 2014/07/01) */
It was an oversight that I did not receive this email. However, I am not satisfied. The response forwarded on behalf of Duane Reade was confusing at best. It stated that my bank records were verified and that the amount in question was not found. What did Kelly mean when she stated records were verified? verified for what? Also, is she stating that there was never a transaction from the Duane Reade location in Astoria that day? I find this to be annoying. If you would please provide me with a fax number, I can provide you with a copy of my bank statement and email including transaction date, time, and store location. In reference to debit card used, that has been destroyed due to fraudulent activity. I never gave an account number so how was she able verify bank records?
Business Response /* (4000, 14, 2014/07/14) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to [redacted] of the Walgreens Bank Rec. Dept. for handling. The following information was provided as the resolution details.
With reference to the email, I have verified the bank records of the customer. However, could not find $234.21 transaction on 04/07/14 and 04/08/14 at store # 14439. Since we cannot get the complete card number is there any way the customer can verify the exact transaction date and I may can do further research with that information. We apologize for the inconvenience but, again without the complete card # so that I can do the research, there isn't any more we can do.
Be Well,
[redacted]
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL 60015
Fax: [redacted]
Consumer Response /* (4200, 16, 2014/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only thing I can provide is the date and the number to Chase to get an official record. The transaction was on April 8th. around 9:45 p.m. I can provide a copy of my email that I received informing me of the transaction. If there is no record. How were you able to identify the location because I did not provide that information as I was not privied to it according Chase protocal. Once my card was compromised, it was destroyed and I was issued a new one. Is it possible that you are searching the wrong location or maybe the transaction was somehow erased from the main system in effort to avoid federal charges? I will get a copy of my email from Chase.
Business Response /* (4000, 20, 2014/08/19) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the [redacted] of the Walgreens Bank Rec. Dept. for handling. The following information was provided as the resolution details.
With reference to the email, I have verified the bank records of the customer. However, could not find $234.21 transaction on 04/07/14 and 04/08/14 at store # 14439. Since we cannot get the complete card number is there any way the customer can verify the exact transaction date and I may can do further research with that information. We apologize for the inconvenience but, again without the complete card # so that I can do the research, there isn't any more we can do.
Also in regards to the store location this is the information you provided below:
My name is [redacted]. The store is located in Flushing, NY. The last four digits are 8481. That's all the information I have. There is no receipt because I did not make the purchase if you read my letter, it supports that.
There are actually to store locations in Flushing, NY and we checked them both. We have no records of the transaction. The store locations are actually 14438 and 14463, but the agent mistyped and put 14439. There isn't anything else we can do at this time. We truly apologize.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL 60015
Fax: [redacted]

Initial Business Response /* (1000, 5, 2014/04/30) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor Rocky Ladien for handling. The following information was provided as the resolution...

details.
1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter)-yes. Over the phone today
2. Was the customer satisfied?-somewhat. Asked to give us another chance
3. Was compensation provided? (if gift card, the gift card number and amount)-no wanted cash. Gave him 20.00.
4. What actions were taken to prevent reoccurrence?-told staff to communicate better
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2014/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by Walgreens Rocky Ladien and received reimbursement via mail.
Thank you for handling this Revdex.com.

Initial Business Response /* (1000, 5, 2015/01/12) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to [redacted] for handling. The following information was provided as the resolution details.
I have called the...

customer, left a message requesting a call back. I have also emailed the customer requesting a call back.

Copy of the email I sent the customer.


This email is in reference to a notification that we received in regards to your cancelled Walgreens.com orders.

Noted on Walgreens.com Terms and Conditions, section Note about Pricing "Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice.

I do apologize for any inconvenience this matter has cased.

I will be more than happy to offer you a $50 Walgreens Gift due to the inconvenience.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

Initial Business Response /* (1000, 10, 2015/03/20) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Balance Reward Escalation Team for handling. The following information was provided as the resolution details....



** apologize for the inconvenience. Your Plan ID group does not edit out group numbers as of 11/12/2014, which then automatically flags a Rx of that plan to be government funded. Walgreens must abide by federal law regarding incentives on a flagged government funded Rx. Please keep in mind you still have opportunities to earn points on non-Rx purchases. As a one-time courtesy, Walgreens has added 25,000 points to your account for being a loyal customer.


If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't understand how a federal law would require my medical insurance to be labeled as government insurance when it is not.

I tried to purchase 10 boxes of pencils at Walgreens at 4415 K[redacted], NY [redacted], the cashier, Nessa asked me to buy 3 boxes only. She said that it's the company policy. then, I asked her manager come out and speak to me, but she just called her manager via the phone and told me what she said before.

Tell us why
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  
Summarize the resolution addressing these questions:
1. Date resolved: 3/11/20162. Who resolved: Steven [redacted], DM3. How resolved: Customer called- left messages4. Customer satisfaction: could not reach customer5. Compensation given: none
I have left several messages with this gentleman stating that we have requested the records he is seeking from our records department. In each of these messages, I have stated during the initial request of the records, we were told it could take 6-8 weeks. The pharmacy manager of the location he was a patient at most recently has left messages as well, stating the same. Mr.[redacted] doesn't answer our phone calls, or respond to our repeated messages. We are and have been doing all we can to resolve this problem in a timely fashion.
If you have any questions please do not hesitate to contact me. 
 
 
 
 
Thank you, 
Becky *. Consumer Relations Executive Representative
here...

Initial Business Response /* (1000, 10, 2015/09/18) */
Thank you for contacting our company in regards to this complaint. Our [redacted] department has sent this case to the store manager for handling. The following information was provided as the resolution details.
I called and...

talked to Mr.[redacted]. I first apologized for the inconvenience that he had at our store. I asked him to summarize what happened on this date. He re-stated the details from the text below. After listening to him and reviewing the video. I came to the conclusion that somehow my cashier must have placed a $1.00 bill in the $5.00 place in the till. When she was giving change she did pull a bill from the $5.00 slot, this must have been a $1.00 bill which led Mr.[redacted] to be short changed.
I apologized to Mr.[redacted] and will be reimbursing him the $4.00 and will be talking to the cashier about the situation and the importance of counting back change to customers to help prevent this from happening in the future. He was satisfied.
Thank-you
[redacted]
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
[redacted] Specialist
[redacted] (fax)
Initial [redacted] Rebuttal /* (2000, 12, 2015/09/19) */
(The [redacted] indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 12, 2014/02/27) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager for handling. The following information was provided as the resolution details.
The store...

manager spoke with the customer last week (2/18/14). Ms. [redacted] and explained to her that her prescriptions were ready. We ran them through her insurance and that was the price that was given. She was upset because it was more than she paid last year. The store manager explained that she would have to contact her insurance carrier for them to explain that. She stated that she would have to go to the hospital because she could not afford her insurance. Store manager told her that he was sorry but that was the price that adjudicated with the insurance.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Sedgwick Insurance Department for handling. The following information was provided as the resolution details.
On 12/1/2015 Sedgwick examiner [redacted]. reached a...

settlement with the customer. Although unhappy all her photos of family were lost, she accepted and signing a release for $1,000 compensation.If you have any questions please do not hesitate to contact me. 
Thank you,
[redacted]
Executive Consumer Relations Representative
200 Wilmot Rd. Deerfield, IL 60015
Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our gift card processor and Asset Protection for handling. On 9/20/16 Consumer Relations emailed the customer directly with the resolution. If...

you have any questions please do not hesitate to contact me. Thank you, Felicia *. Consumer Relations Customer Care Advocate200 Wilmot RoadDeerfield, IL 60015Fax: 256-389-3763

Initial Business Response /* (1000, 5, 2014/02/18) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that ** did not receive enough information for handling. The following information was provided as the resolution details....


Ms. [redacted] would like to apologize on behalf of that location and the inconvenience you have experienced. Please provide the store location in question so that ** may research and provide a resolution to your concern. Again ** do apologize, but there is more than one location in Yonkers.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The address of the walgreens location I am referring to 1046 Yonkers Avenue
Final Business Response /* (4000, 11, 2014/03/17) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager [redacted] for handling. The following information was provided as the resolution details.
Customer [redacted] was contacted and she came to the store and ** apologized for the situation and gave her the photo order for free and a $20.00 gift card.
1) Customer was contacted via phone.
2)Customer [redacted] was very satisfied with the outcome.
3) She received a Walgreens gift card for $20.00 and the photo order for $18.50 for free.
4) Our photo lab was down, I [redacted] had a meeting with all photo team members to clean to do maintance to our photo machine to avoid this situations. Also to contact customers and provide the best Customer service and satisfy all customers. Open a ticket as soon as they are aware of any problems with the machine.
[redacted]
Store Manager
Store XXXXX
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted] H.
Consumer Relations Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Final Consumer Response /* (2000, 13, 2014/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)