Walgreens

Dear [redacted],Thank you for contacting Vision Direct by way of the Revdex.com with regards to the defective lenses that you have encountered in your order #[redacted]. We certainly apologize for the inconvenience associated with this matter. This is most unusual, and I can assure you that the...

lenses purchased are not an inferior product. In fact, they are identical to the lenses you would receive from your eye care professional, however, there are occasionally manufacturers' defects. As Robert advised you when you called in to our customer care on 11/09/2016 J&J has set down a policy that we are required to follow when it comes to their defective lenses.Johnson & Johnson requires that you contact their Customer Care at 1-800-843-2020 (Mon-Fri, 10AM-5PM EST) to report and resolve the issue of your defective lenses. If you call outside of these hours please leave a detailed message and a Johnson & Johnson Customer Relations Specialist will return your call within 24 hours to discuss the matter. Johnson & Johnson will then provide you with a reference number acknowledging your defective lenses. If they require the lenses to be returned, they will also send a postage paid return label to you to have the lenses sent back for evaluation. Please do not send your lenses back to us.Permission is required from the manufacturer to refund or replace their Acuvue lenses. I am sorry if this policy does not meet with your satisfaction but it is one we cannot ignore. Once you have your reference number from Johnson & Johnson, please contact Vision Direct at 1-800-VisionDirect (1-800-847-4663). Please provide your reference number to the customer care agent and we will be more than happy to replace the box(es) which contained your defective lenses.Lastly, we would like to thank you for choosing Vision Direct. . We look forward to hearing from you soon.Sincerely, Team LeadVisionDirect.com1-800-847-4663http://www.visiondirect.com

Walgreen's located [redacted] Aurora IL. Twice we have been giving incorrect prescriptions. Once it was the wrong medicine and was given to us for several months this way. The other time they filled the incorrect amount of medicine and due to the nature of the medicine we were unable to have it refilled correctly. Same pharmacist both times. The first time Walgreen's credited us some money back, the other time we gave up trying to rectify the issue and moved to a new pharmacy.

Initial Business Response /* (1000, 10, 2014/12/09) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor [redacted] for handling. The following information was provided as the resolution...

details.
I spoke with the patient today and she was very upset about her medication being out of stock. She indicated that the pharmacist was rude and indicated that they normally do not mail out her medications. She indicated that the pharmacist [redacted] was very rude to her and told her that the manager was not in the building. I apologized to her for her frustration and delay in getting her medication. The [redacted] was for 90 days and she never received the medication. She indicated that she received the medication in December with the help from [redacted] She indicated that [redacted] the new [redacted] worked with [redacted] to resolve the situation. The patient indicated that she would not return to this location because of how [redacted] treated her on this issue but plans to go to store [redacted] She thanked me for my call and I assured her that I would follow-up on this concern with the pharmacist involved.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

May 18, 2015To Whom It May Concern:Modern Exterminating and Termite Control has been in business since 1947 and works very hard at maintaining a good relationship with all of its customers. Although we know it is impossible to make every customer happy, we always take the time to look into any...

complaint that may come our way.I’m sorry that [redacted] does not feel that Modern Exterminating did a satisfactory job for him, but after talking with the two techs that were involved; we do believe that his accusations are unwarranted and misguided. Our reasons are listed below.1. [redacted] does not know our protocol for doing termite treatments, or why we would put two men on a truck, even if there was only enough work for one man. (Safety is one reason and the law is the other). 2. The owner has based the price of the job on what he believes, and not on the facts. He has assumed that because there were two men on the property that the job should have, or could have been done quicker therefore allowing him to return to work earlier and that is not true. Our price is determined by the liner feet of the house, which will calculate how much chemical and the approximate time it will take. This is not an exact Science, but does give an approximate of time. I also feel that if they had only spent an hour on a $1,144.00 that his next complaint would have been that it was done to quick. 3. After talking with Ray, who [redacted] gave praise to and committed to saying that he did the whole job himself was refuted by Ray who said Scott did exactly what he was supposed to do. Each tech is assigned a certain responsibility, and there are often times where one has to wait on the other to finish their job to follow up behind them. 4. Each man does have a habit of smoking, but never smoked around the customer’s house. They only had a cigarette near the truck which was Some 20–30 feet away from the house. They also took the time to make sure no cigarettes where left around and put them in the trash. 5. The customer decided that it would be good for him to call our office and let us know his concern, by cursing out one of our office employees using all sorts of explicit language.It is of our determination that Modern provided the customer with satisfactory work, that all work was done in a professional manner, and we do not believe this customer should receive any compensation.Sincerely, David EOffice Manager

I’ve had several problems with the Walgreen on Pike & 3rd Avenue (Downtown Seattle). While I fully understand the store’s demographics – busy corner, suspicious characters – customers coming in should be treated correctly.
Their business model is “ghetto central”, and it’s insulting and disrespectful to anyone just wanting to simply purchase an item from a drugstore, and be on their merry way.
If Walgreen asks customers to use a basket for shopping, they should have the courtesy to ask customers if they want a bag and receipt for their purchase. This is a de minimus standard for customer service. Not that they would know what that means.
I, too, have experienced the security guard “MAY I HELP YOU”. That’s shopping with a basket, just picking up a few items after work, etc. Coarse racial profiling at its finest!
Last, I had a problem with a cashier, with a transaction made via credit card. Because of [perceived] improprieties, I am reporting the incident to the Consumer Financial Protection Bureau. Caveat emptor!

The following incident occurred today, September 1, 2016, around 10:00AM. I stopped in today – my last time ever buying anything – while running errands. The “mission”: to buy a small item and get a couple of dollars cash back.
I informed the cashier that I wanted cash back before I inserted my credit card. Somehow, when running my chip card, the cashback option didn’t show. And I have done the same transaction often: purchase of a (afterwork) snack, and a few dollars back. That transaction was deemed APPROVED. I then mentioned to the cashier that I indeed had wanted CASH BACK. She said that she re-run the card. She did, and the transaction again read APPROVED. This time, the cashier gave me a receipt. I asked for a receipt of the first transaction, which had read APPROVED. She said that she had cancelled that transaction, but could not provide a receipt to show the transaction was cancelled. Hmm, not good. I then asked for the manager, and explained what happened. He said that he would credit my card and give me cash. By this time, I wanted “out”. So ok, he credited me the cash of the purchase. Again, when I asked for a receipt of that (even a receipt that stated, “cash”,) he stated that there was no receipt for a cash purchase. I left without any receipt for a “simple” task. Not only that, but felt the full impact of your “ghetto” business model.
Bottom Line: Walgreen processed my credit card twice, as per the
“APPROVED” notice shown at the time of the transaction(s). Despite my requests, Walgreen management denied me a final receipt of the transaction.
I understand there have been some issues with chip-card transactions, both on the part of businesses and of consumers. I will also report this incident to Consumer Financial Protection Bureau. And, for the non-financial aspects of your “ghetto” customer service, look for me on Yelp.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the [redacted], Tempe Ecommerce Contact Lens Issue Resolver for handling. The following information was provided as the resolution details.  ...

 The customer was issue a refund of $66.00 since the order was almost a year old. The customer did not want a refund, he wanted the box that was originally ordered, so as a resolution the customer got a refund and one free box/   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] H. Corporate Consumer Relations [redacted] Rd Deerfield, IL 60015 Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Gift Card Department for handling. The following information was provided as the resolution details.   The original receipt is required so we are able...

to properly investigate the card. Please be advised, we would like to offer a $25 Walgreens Gift Card to replace the $25 Friday's Gift Card. Please let us know if this is a suitable resolution so I may mail out the gift card to the customer.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] Corporate Consumer Relations [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these...

questions:1. Date resolved: 09/23/20162. Who resolved: [redacted] S.- Assistant Store ManagerI called the customer on multiple occasions only ever got voice mail. Was working with store staff to resolve when the customer returned to the store. The ASM took care of the customer, Store Manager was on Vacation. 3. How resolved: Offered a replacement item 4. Customer satisfaction: Yes
5. Compensation given: NoneIf you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Consumer Relations Executive Representative[redacted]Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Service Recovery department for handling. The following information was provided as the resolution details.
On 10/29/15 [redacted] in our Service Recovery...

department contacted the customer. The customer will be issued a $28.00 refund for the cost of the procedure.
If you have any questions please do not hesitate to contact me.
Thank you.
[redacted]
Consumer Relations Executive Representative
[redacted]
[redacted]
[redacted]

Thank you for contacting our company in rega**s to this complaint. Our Consumer Relations department has sent this case to the District Manager for...

handling. The following information was provided as the resolution details. 
 
On March 14, 2016, [redacted] H. with Walgreens Balance Rewa**s Department, contacted Ms. [redacted] to discuss the points concern with the [redacted],  S, Ste. 100, Las Vegas, NV incident in January. Ms. [redacted] was unavailable and a voice mail was left for Ms. [redacted]. Ms. [redacted] apologized for the incorrect information provided to Ms. [redacted] and provided her with 20,000 goodwill points for the inconvenience. It was noted Ms. [redacted] had 2 Balance Rewa**s accounts which were merged when speaking with [redacted]. Ms. [redacted] also left Ms. [redacted] her contact number if she has any questions. 
On March 18, 2016, Mr. Jerry [redacted], R.Ph. District Manager, Pharmacy and Retail Operations,  contacted Ms. [redacted] and discussed her concerns with the location, [redacted] **, Dallas, TX. Ms. [redacted] was satisfied with resolution and appreciated the phone call from Mr. [redacted]. 
If you have any questions please do not hesitate to contact me. 
 
Thank you, 
Rebecca C. Consumer Relations Executive Representative

I pick up a monthly prescription from the same Walgreens every month. I picked up that monthly prescription on Sunday, 6/12. The tech confirmed my name, address, DOB and prescription name and dose. I received the medicine in a bag with my name and address on it, like every other month. I took the medicine on Sunday and Monday. I was feeling a bit dizzy and shaky a little after taking my medication on Monday. I went back and looked at my medicine and realized the shape and color of the pill were different. I wasn't too alarmed because this has happened before when they switch to generic. I then looked at the label and noticed that the name, address and prescription name were all wrong. I was given someone else's medication in a bag with my name on it. I panicked and called the store and my Dr. It was explained that my side effects were from not having my daily prescription and most likely enhanced as a side effect of the drug that I was mistakenly given. I also called Walgreens corporate number and filed a complaint. As of today, 6/15, I have followed up with a phone call every day to them but I have yet to receive a return call. No one has bothered to call and ask how I am doing, apologize, explain how this will be prevented in the future or to investigate how this even happened. I'm completely disgusted by Walgreens lack of interest in something as serious as giving a patient someone else's medication. This could have been a serious and even fatal mistake.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Online Issue Resolver for handling. The following information was provided as the resolution details....

I spoke with our [redacted] Pharmacy. The prescription has been closed for further refills. The customer will need to have a new prescription if this medication is needed again.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] E. Consumer Relations Executive Representative [redacted]
[redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. I called customer by phone and will be sending a letter in...

the mail to apologize for the poor attitude. I also spoke with the Store Manager on patient's concerns and coached him on how to resolve the situation with Pharmacy Manager.If you have any questions please do not hesitate to contact me. Thank you, Ben **Consumer Relations Executive Representative[redacted]