Walking World

Complaint: ***
I am rejecting this response because: Its been mailing days since the "supposed" check was cut and I still have not received it, and now almost an entire month since Ashely Furniture has taken my money and not given it backThis whole processes has been inexcusable.
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with furniture damage. I have spoken with Mr*** and have him set up for an exchange on his sofaI will follow up with him after delivery. Thank you for bringing this matter to our
attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I do not want my complaint to be closed at this time, because the issue and not yet be resolved. CLAIM PENDING
Regards,
*** ***

Dear Revdex.com,We have processed the loyalty card This will be sent to the company who prints them for us and sent to the customer This process typically takes wks.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: the furniture is still not fixed...the service I received from Ashely furniture was deplorableI would like to speak with a G.Mor someone higher
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for not ordering all that was needed to restore the sofa.We support
the limited warranty provided by the furniture’s manufacture and agree that
furniture should be free of material manufacturing defects when received from
usThese warranty terms are publicly
available through the manufacture's
website and can be provided on requestIn accordance with these warranty terms
we will gladly make every appropriate effort to restore the furniture to show
room quality condition.Our records show that the second needed piece was delivered via UPS on 10/16/ I called and spoke to Mr*** who referred me to his wife to make arrangements for the craftsman to restore I called the wife's phone number and left a message We will continue to reach out to our customer to scheduled this service.Thank you for bringing this to our attention.Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconvenience of delivery issues and damaged furniture. Ms*** has been working with our agent *** regarding the above issuesShe will be following up with customer after delivery. Thank you for bringing this matter to our
attention. Sincerely, *** ***

Please forward to appropriate store. There was not listing for a Tomball store. Please forward to corporate headquarters or the Spring store .and or customer service department. Ashley furniture has not lived up to the
expectations of this customer.Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Dear Revdex.com,We are reviewing the documentation MrCohen has submitted We will contact him directly within the next hours.Thank you for bringing this to our attention.Sincerely,
*** ***
*** ** *** ***

Dear Revdex.com,We have informed our customer both by phone and via email outlining the expectations on his claim This process may take up to weeks The warranty (available online) *** *** *** ***Claim Procedure If a problem should arise which you feel is covered by our Limited Warranties, contact the *** Furniture Industries, Incauthorized retailer from whom you purchased your furniture.The original bill of sale and the product serial number are necessary for the fulfillment of the warranty.Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirementsIf necessary, the retailer will contact *** Furniture Industries, Incto establish serviceIf the problem can be easily corrected, *** Furniture Industries, Incwill authorize the retailer to make those repairs*** Furniture Industries, Increserves the right to require defective parts be returned upon request.CLAIM PROCEDURETo obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure.Contact the *** retailer from whom you purchased your furniture, to obtain warranty service All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period*** reserves the right to require defective parts be returned upon requestYou must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your homeIf the retailer from which you purchased the furniture has closed and you need service, contact *** in writing or call our Customer Service.We are going to continue working with the manufacturer to assist our customer We cannot control the length of time it takes to process these claims as we are also waiting on the manufacturer We will inform our customer as soon as we have the results of this claimThank you,*** ***

Complaint: ***
I am rejecting this response because: At this time - Ashley has offered to refund my delivery charge for this furnitureWhen I spoke with *** at *** *** *** ext *** she made this offerMy biggest complaint was that Ashley is bay brook storerefused to refund my money as I paid cash thru Debit card and even *** whom called me stated that I should have received refund within daysAshley told me that I would not get a refund for weeks Jan If I could have gotten my refund in days I would have rejected this furnitureBut they strong armed me during holidays and forced me to accept this furniture when I should have been given refundI told *** I would resolve this matter if the store Manager from Bay brook would call and apologize and admitthat I should have gotten refund in days if I so desired*** stated she would have the manager call me and as of yet it still has not happenedIf this happens I would resolve this issue
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the inconvenience of the lack of communication to our customer. It is very important to us that our employees to provide clear honest communication and set realistic expectations. Our management is charged with a greatresponsibility
and empowerment to help resolve issues as they arise. We are constantly working to develop and maintain the best customer service standards in our industry. Thank you for bringing this matter to our attention. We have been in contact with our customer, and their new items are currently scheduled for delivery on June 29th, 2015.Sincerely,Danielle Edwards

Dear Revdex.com,Our customer had his own contractor repair the damages We are currently waiting on the invoice from that repair Once we have that invoice we can reimburse our customer.Thank you,*** ***

Complaint: [redacted]
I am rejecting this response because: Ashley furniture continues to lie about what is truly going on regarding this complaint. Once again, the information they have provided the Revdex.com is not accurate.  I have been intouch not only with Ergomotion on a regular basis, but I have also repeatedly called the Ashley furniture store in Sugar Land and in New Braunfels.  My last conversation with the New Braunfels office is that they were waiting to get the service reports from Ergromotion and would escalate the issue internally.  I have not heard back from anyone at Ashley in over a week.  Again, I go back to the fact that Ashley delivered a defective product.  Ashley was notified on the date of delivery that the product did not work correctly.  This was 364 days ago.  I want my money refunded for the defective product. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Good afternoon,                I had filed a complaint with you all regarding Ashley Furniture on 10/2/2015.  The company decided to refund my money for the purchase which is the outcome I desired.  I appreciate you all getting involved and helping me with the issue.  The complaint number was  assigned ID [redacted]. Thank you again.[redacted]
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the difficulties our customer has had.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us.  We have made contact with...

our customer and are working towards a solution.  We have agreed to exchange the sectional, and the customer has voluntarily chose to pick up and drop off rather than deliver.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Complaint: [redacted]
I am rejecting this response because: My defective sofa was picked up this last Saturday, but Ashley Home Furniture has not issued a refund.Thank you,Ms. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is almost satisfactory to me.
I was told the delivery fee would be credited to my account  over 90 days ago and a request for that to happen would be submitted at that time. I will resubmit another complaint to Revdex.com at the 10 day mark if this is not the case. [redacted] was very helpful and I am hopeful. She also is going to check if the customer loyalty credit store manager and delivery manager promised me in the amount of $100 each has been applied to my account as no one has been able to verify.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. However, thedate they are telling me they will pick up does not work for me as previouslycommunicated. I am off Saturday and Sunday. Ashley’s should work around thecustomers work schedule, especially when they have wasted my time. I have beendisputing the transaction since day 1, so this was not a good gesture from thiscompany. This company dropped off furniture that could not be put together amonth ago and is still sitting in pieces in my home. This company has done nothingfor me but cause me stress. I purchased a brand new home and this was suppostto be a fun experience but instead it was a nightmare.  
Regards,
[redacted]

The problem is not getting resolved. As stated, we lost tons of time and there was zero follow up from Ashley.I guess at this point we need to bring the couches next to the store to share our pain with potential customers.We”l hash tag our pictures with and without serial numbers everywhere  Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]