Walking World

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,We have made contact with our customer and are working towards getting her the merchandise as soon as possible.Thank you for bringing this to our attention.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received the checks for the full refund.
Regards,
*** ***

Dear Revdex.com,We have contacted our customer to discuss the experience that took place I verified the boxspring was picked up and returned to our warehouse We have sent the refund to accounting for processing Mr*** also inquired regarding other fees that were not charged
Our customer had one delivery fee and that is all.Thank you for bringing this to our attention.Sincerely, *** ***

Good morning, Thank you for reaching out to us with this and we will be looking into this further and will be contacting the customer soon. Thanks!*** ***

Dear Revdex.com, Please convey our apologies to our customer for the inconveniences he has had with refund policy. Mr*** is currently working with our agent *** and she is following up with himHis refund was processed to his Visa card 04/13/2016. Thank you for bringing this matter
to our attention. Sincerely, *** ***

Dear Revdex.com,I will be contacting the customer to offer the in store credit so they can go in and re-select for a new item.Thank you,

Good afternoon, Thank you for your inquiry and will be researching in regards to assistance and will be in touch! Thanks!

Good morning, We will be in touch with the customer to request the required pictures on behalf of the manufacturer, and will request a store credit. Thanks

Dear Revdex.com,Please convey our apologies for the service our customer received.We have reached out to our customer and are assisting her with moving her furniture from upstairs to downstairs as well as refunding half the delivery fee.We will continue to work with our customer to make sure her issues are
resolved.Thank you for bringing this to our attention.Sincerely,*** ***

Complaint: ***
I am rejecting this response because the Ashley Furniture sales associate specifically discussed how purchasing the MFS product would ensure any damage or defective item was covered (tears, burns, stains, electric motors etcetcfor years). Ashley Furniture provided the brochure which stated leather was covered, an Ashley Furniture sales associate discussed how everything the couch was made of was covered, and Ashley Furniture accepted payment for the productMontage Furniture already stated they are unwilling to honor the product sold and I have filed a complaint against them as well. Since the Ashley Furniture sales associate misrepresented the same product and accepted payment I request a refund or store credit equal to the purchase pric** If the manufacturer is willing to repair the couch that is equally acceptabl**
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I would like to wait until the actual damage has been repaired by the delivery company before closing out this complaint
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer for the issues they have had. We feel that this complaint would be better directed toward Montage Furniture ServicesMFS is a third party company and not part of our franchis** I have reached out to our customer
however to see how we can assist on our sid** Thank you for bringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:It's not the delivery problem I'm concernedIt's the way I'm treatedRegardless of the time I spent and calls I made, now suddenly I'm told it was delivered to the store in May, making it my mistake not picking it up? No one called or emailed me about any delivery notice or followup with this order, not to mention my continuous efforts through months trying to track this order and got no informationI'm requesting to return this rug with full refund and I believe it is reasonableAfter waiting for an order for half a year, I think it is better to consider it never purchased.Regards,
*** ***

Complaint: ***
I am rejecting this response because: Yes we did receive all the furniture on October 16thBut we have not receive the $refund.
Regards,
*** ***

Revdex.com:To whom it may concern, *** customer service has contacted me in regards to my previous complaint and we have verbally reached the agreement that *** will honor a full piece exchange due the numerous unsuccessful repairman visits, we have respectfully accepted but wish to keep this case/complaint open until new pieces are delivered as they are scheduled at separate dates. Thank you for your immediate attention regarding my complaint/issues....*** *** ###-###-####
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** I am unable to see the response and the issue still has not been resolved. Thank you

Dear Revdex.com,I was able to verify with the store that they offered 1/off the delivery, however we are going to offer the whole delivery fee We will be sending this to our accounting team today to be processed.thank you for bringing this to our attention.Sincerely, *** ***

Dear Revdex.com,We spoke to our customer on 01/21/and informed we could send our drivers out on 01/23/to level the chairs We had also provided our customer a loyalty card to our store and refunded half of her delivery fee.This should resolve our customers issue.Thank you for bringing this
to our attention.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did receive credit back on my Credit Card I am disappointed that it had to come to the Revdex.com in order to get resolved I would like to mention that again Ashley tried to deliver the furniture to me and I finally spoke with someone named Tiffany All I can say is nice things about her She should become Manager She was exceptionally pleasant and definitely knows how to deal with people Thank you Revdex.com for your help in resolving my issues
Regards,
*** ***