Walking World

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with delivery issues. I have reached out to our customer via voicemail and email. I look forward to helping her out and resolving her issues successfully once contact is made. Thank you for bringing this...

matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience caused by the merchandise availability and damage.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us.  We value our...

customer’s feedback and will thoroughly examine the described events.We have contacted our customer and completed delivery of the nightstand.  As a gesture of good will we have also agreed to provide an additional store credit by way of gift card to our locations.  Our customers satisfaction is important to us. Thank you for bringing this matter to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com,The refunds are broken down as follows.   DEBIT CARD - payment of 1716.89MINUS   96.41 payment of mirror (customer kept)EQUALS = 1620.48AMEX CARD  - payment of 1716.89MINUS 70.15 refund from the storeMINUS 92.38 payment of mirrorEQUALS = 1554.36The 1620.48 and 1554.36 are the correct refund amounts.  The last refund - 2285.41 was verified by customer as already being correct.  When you add all three up it equals = 5460.24 which is what it should be after the mirror cost.Thank you for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com,Please convey our apologies for the delivery issues our customer experienced.Many of our customers choose to purchase delivery services.  This service is provided by Home Delivery Link (HDL) directly and is an independently owned and operated company.  When property...

damage is caused, we accept claims reported to us within 72 hours.  These claims are subject to verification before coming to an agreement.  HDL will be the point of contact for these claims and will also be the ones working this claim.It is important to us that deliveries are performed in a professional manner and to our customer’s satisfaction.  We have assisted our customer in sending all the documentation to HDL for evaluation.  The customer will contacted within 2 weeks of reporting the claim to start resolving the damage. As a gesture of good will, we have also offered to refund the delivery fee that our customer has paid and he has accepted the offer.  We will be following up with our customer on Friday the 31st to ensure our customer has been contacted by HDL.Thank you for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer had with delays, customer service, delivery issues and refund policy. Our records show that Mr. [redacted] refund check was sent over night delivery to his business on 8/26/2016.  Thank you for bringing this...

matter to our attention. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: the mattress does not say as is ...there is no words indicating as is.. and I want to see the delivery photo the delivery personal took ..it will show stains on matress..and they as is box spring is the cause of the matress to be defective
Regards,
[redacted]

Good afternoon, I will be reaching out to further assist our customer. Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Two of the refund amounts are less than the amount I paid.My payments to Ashely were 1716.89, 1716.89, 2285.41. I have filed a dispute with my bank, USAA, for the debit/MasterCard charges ($2285.41 and $1716.89) and they have refunded my money since Ashley chose not to do so when I was trying to resolve this with you directly. At this point I have not received my refund for the American Express charge in the amount of $1716.89. I am not sure where the 1554.36 and 1620.48 numbers came from.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of damaged furniture. I had the pleasure of speaking with Mr. [redacted] this afternoon. I asked him to email me some pictures of the damaged furniture and will file a claim for him once the pictures are received. Thank you for...

bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Our customers mattress exchange is still set for July 8th.  I apologize if  I was not clear in the previous message.  I was trying to get the mattress sooner, as stated in their desired settlement; “PROMPT DELIVERY OF A NEW MATTRESS”.   We can have the new mattress out to the customer on Wednesday July 8, 2015 and pick up the defective mattress. We have emailed the customer to communicate this with him as well.Thank you,[redacted]Office of the President

Complaint: [redacted]
I am rejecting this response because: I would like to speak with someone from the corporate location.  I do not feel that the offer is suffricient for the run around I had to go through to get my bed.  I do not want a gift card to the store because I will never purchase anything from Ashley again.
Regards,
[redacted]

Customer is still under the 1 year manufacturer warranty. I will be contacting the customer to start working towards a resolution. Thank you

Dear Revdex.com,Please convey our apologies for the damage to our customers furniture.We agree that furniture should be free of material manufacturing defects when received.  When a problem ofthis nature occurs, we want to know about it. We are grateful our customer has brought this to...

our attention. The representative in question has been dealt with internally.  I do show that we currently have our customer scheduled for a new cuddler on 10/09/15.Thank you for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience of delivery damages and lack of communication.I have attempted to contact Mr. [redacted] to resolve open issues. He was given my direct line on voicemail and we will continue to follow up with him until we can fully restore the furniture to...

show room quality condition as well as a delivery fee reimbursement.Thank you for bringing this matter to our attention.Sincerely,[redacted]

Dear Revdex.com,We are working with the local store and our executive team to remedy this issue.  I will be contacting our customer as soon as the claim has been reviewed.We want to make this right for our customer and will follow up with him directly.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com, I had the pleasure of speaking with Mrs. [redacted] and have her set up for an exchange of her chair. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,The pick up of furniture has been completed.  We have attempted to contact our customer after pick up to confirm.We appreciate your help in this matter.Thank you,[redacted]Office of the President

Complaint: [redacted]
I am rejecting this response because:This attempt to resolve the dissatisfying experience with Ashley Furniture's customer service department is clearly a last ditch effort to maintain some shred of credibility after ignoring the issue for 9 weeks and counting. Since delivery of the couch and 4 other items purchased, it has been a battle to get any response at all. After spending hours calling up the chain of command requesting to receive "customer service" and being completely ignored, did I post a complaint with the Revdex.com. It is clearly standard operating procedure at Ashley Furniture to intentionally ignore customer's requests for satisfaction by not returning phone calls and refusing to communicate about the problem at hand in order to run out the clock on their refund and return policies. For what other reason would a business ignore dealing with faulty furniture? Customers, once the purchase is complete and paid for, are set to the side and ignored until one of two things occur : they give up and give in from discouragement, or they become so furious that they will fight tooth and nail to demand satisfaction.Obviously, I am at the latter point. I do not want an exchange, just as I did not want a new chaise lounge cushion sent to my PO Box 25 miles away from my home. They wasted my time period for returning the couch by ignoring my requests and by refusing to return my phone calls. I want nothing else but the empty space in my living room back where this ill-crafted sofa now sits. They had the opportunity to satisfy me with an exchange 8 weeks ago, but they blew me off in every way possible and continue to attempt to try with their blustery bubble of nonsensical response they've sent into the Revdex.com.What I want is for Ashley Furniture to call me and schedule a time to pick up this shoddy piece of junk couch.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I cannot open the attachment but it is immaterial.  None of the information that the company's reply is true.  I was not "told" about any of this before the purchase.  I did specifically ask the salesman what I should do if there was any problem with the mattress - before I agreed to purchase it.  He said that if there was ANY problem, that I should call immediately and that Ashley would take care of it.  He did not say anything about 8-10 weeks to break in the mattress.  Just that "if anything is wrong Ashley will make it right".  Furthermore.  The mattress that was delivered was the same brand as that I purchased. It was not in any way comparable to the one that I was allowed to test on the showroom. It is rock hard and I would never have agreed to having to sleep on it for two months or more before it was comfortable if I had been told.Since I cannot open the attachment I cannot speak to anything else that may be in that document.  Only that I had been promised by the representative of Ashley furniture that they would make any issue right.  If a store representative tells you that then you accept them at their word.  Moreover, if they show you a comfortable mattress then they are bound to deliver such.  Ashley did not.  If I had bought a brown leather chair I would not accept a red flower print sofa - this is no different.  What they delivered to me was not what I agreed to purchase. If this mattress was the one that the store allowed customers to test out then they would never sell any of them.  I welcome them to put this one on their display and see how many they sell.  They totally misrepresented the merchandise and I expect them to honor the promise of their representative.  The "inspection" that is mentioned consisted of the technician taking pictures of the mattress and measuring across it with what appeared to be a piece of twine.  It took about 5 minutes.  I do need the attached document to be provided in a format in which I can download it if I am to respond to any information in it.        
Regards,
[redacted]

Dear Revdex.com,We have emailed the customer the criteria we need in order to file with the manufacturer for assistance.   We want to do all we can to assist our customer, however this process may take up to 4 weeks for review once we have the information.I will include those criteria needed so we...

make sure the customer is aware.1.      Pictures of each piece (whole photo)2.      Pictures up close of each damage3.      Picture of each serial tag.  Each piece will have their own. Thank you for bringing this to our attention. Sincerely, [redacted]