Walking World

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delivery delays. Our customer has been working with members of our staff and will be getting his exchange entered and scheduled. Thank you for bringing this matter to our...

attention. Sincerely, [redacted]

Dear Revdex.com, I have 4 of the 5 pieces approved for Mr. and Mrs. [redacted]. I will have an answer for them this afternoon on the fifth piece. A credit will be entered into our system and they will be able to go re-select on their furniture. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: the delivery guys came about 8 pm, after further evaluation of the coffee table. It was damaged on the bottom and drawers edges. The original coffee table I have in my home is in better condition than the one delivered. So, I kindly ask to take it back. [redacted] Furniture is more than welcome to  continue to delivery a coffee table in hopes to meet my expectations. However, the delivery driver basically said they may all be delivered in this condition. Per driver [redacted] Furniture does not inspect it as well as customers would anticipate. My offer still stands; I hope to recieve the partial refund as stated in my first response and dispatch a technician to fix the broken top. Thank you. Regards,[redacted]
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience of repair issues. Our records show that Ms. [redacted] will be having her old sofas picked up and has re-selected new furniture. Please advise if this is not the case. Thank you for bringing this matter to our attention.Sincerely,[redacted]...

[redacted]

Dear Revdex.com,We are investigating the damage to our customers home as we do not have record showing that they reported within 72 hours of the delivery.  We are currently pulling the phone conversation (as most calls are recorded) to see if the rep our customer spoke to left out the damage to the...

home by mistake.  We have emailed this information to the customer so they are aware we are trying to resolve.Thank you for bringing this to our attention.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:Ashley Furniture has now attempted to bring us 4 deliveries in which the furniture (Table specifically) was damaged.  Today they brought yet ANOTHER table, which is the wrong finish color, the finish is incomplete, and the table is yet again damaged.  I am initiating a FULL refund and want a full refund for this disaster.  We are speaking with the Manager Dwayne Hernandez about picking up the table and chairs, and issuing a full refund.  On top of this situation, this has interrupted my work day 5 times now.  I will never work with this company again.  I have a notice from the first time my wife and I spoke with the store manager I am attaching that said he would issue a FULL refund for all the furniture if there was a 2nd delivery damaged.  This is the 5th delivery now, and yet I am not being given a full refund.  I want a full refund for all the furniture..My money is being held hostage by this company while I sit here with sub par product.  I want all of this furniture picked up ASAP and issued a full refund as stated by this document I am attaching.  Right now we have in possession this mismatched damaged table and chairs, which I refused, but was left, and the bedroom set.  This is a legally binding document, and I am tired of going back and forth with this situation or being told to keep pieces of furniture.  I wanted a full refund from the start of this mess and Ashley has screwed this up not once, not twice, but 5 times now after giving the benefit of the doubt.  Please issue a FULL refund and come pick up ALL of your furniture.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
They charged the fee to my Ashley credit card so how can they not confirm I was charged? Please credit my account the  $149 + tax just the same way you charged it to begin with.
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience caused by the communication errors and merchandise availability .We strive to provide our customers with the most accurate merchandise availability predictions possible.  It is also very important to us that our employees provide clear...

honest communication and set realistic expectations. Our customers satisfaction is important to us. We have contacted our customer agreeing to provide an additional discount. We hope that our customer and family will enjoy the purchase.  We value our customer’s feedback and will thoroughly examine the described events.Thank you for bringing this matter to our attention.          Sincerely, [redacted]Office of the President

Dear Revdex.com,Our team has contacted this customer and agreed to pick up their furniture and process a refund.  We agree that furniture should be free of manufacturing defects upon arrival.  We apologize our customer has had such a hard time working with our customer care department.We will...

remain in contact with our customer to ensure the return and refund is processed.Thank you for bringing this to our attention.Sincerely,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with delivery issues and refund process. I have gotten with our accounting department and check department and asked them to please rush our customers refund for her.  Thank you for bringing this matter...

to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer had.We are constantly working to develop and maintain the best customer service standards in our industry. Our management is charged with a great responsibility and empowerment to help resolve issues as they arise. ...

It is very important to us that our employees provide clear honest communication and set realistic expectations. We value our customer’s feedback and will thoroughly examine the described events. We have credited our customer for the mattress pad in same manner in which she paid.  This took place on 05/17/15.  The refund should be reflected on their account within 7-10 business days.  Some credit card companies will hold the funds 3-5 days before releasing them to the customer. Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Complaint: [redacted]
I am rejecting this response because: The wrong part was sent to my house for the 2nd time. I took off from work to meet the Craftsman, waisting even more of my time and eating up my leave. This is beyond unexcepable. This is beyond the worst customer service I have ever experienced. I want a new reclining couch delivered to my house within the week.
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies to our customer for any warranty confusion.For one year after delivery, we will repair furniture that is deemed structurally defective by manufacturing standards, without charge.  The limited warranty applies only to the furniture that has received normal...

in-home use and proper maintenance.  Defects resulting from abuse, alteration, amateur repair, fire or negligence are not covered under the limited warranty, nor does it cover the normal aging and wear which takes place during use. Our customer has had the furniture in their home for 9 months, before reporting any damages.  Our trained Master Craftsman went to our customer home and determined this is not a manufacturing defect.  We stand by our decision based on these findings.  As a gesture of goodwill, we agree to cover half the cost of labor with the customer.  Our customer has declined the offer.  Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Thank you very much for contacting us again on behalf of Ms. [redacted].   In her complaint, she states “12 months promo” was put on her receipt without informing her. We have attached page 3 of her sales document from this purchase and have it indicated where the finance terms are established and her signature acknowledging this below.   At this point we asked to please consider this complaint closed as resolved. Thank you in advance for your help. Thank you.

Dear Revdex.com, Please convey our apologies for the inconvenience our customer had with refund issues. I am showing that the refund request was submitted from the store to our accounting team on July 11. The refund was processed on July 18th back to our customers Visa card. Thank you for...

bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for our customers experience.We understand there has been confusion regarding returning this sofa.  We would like to approve the return and refund of our customers sofa.We have keyed the return.  The customer can bring the sofa back to the Clackamas...

location where picked it up.  The pick up hours and days are Tuesday through Saturday 11-5.If our customer has any questions, he can contact us directly at ###-###-####.Thank you, [redacted]

Thank you for sending this to us and will be reaching out to the customer to assist. Thanks,[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with refund delays. The office manager from our Conroe location has been working along with several others to resolve this issue as quickly as possible for Ms. [redacted]. As soon as we get the go ahead from...

the manufacture we will key a return and process refund for her. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with customer service. I had the pleasure of speaking with Mrs. [redacted] regarding the issues she has had. The restoration to her table leaf was successful and I offered her compensation. She also has my...

direct contact information should she have any other concerns. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]