Walking World

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delivery delays. Our customer has been working with members of our staff and will be getting his exchange entered and scheduled. Thank you for bringing this matter to our...

attention. Sincerely, [redacted]

Dear Revdex.com, I have 4 of the 5 pieces approved for Mr. and Mrs. [redacted]. I will have an answer for them this afternoon on the fifth piece. A credit will be entered into our system and they will be able to go re-select on their furniture. Sincerely,[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with her delivery experience. I had the pleasure of speaking with Ms. [redacted] and we have an exchange set up for her. I will be following up with her after delivery and offering compensation. Thank you for...

bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience that our customer has had with their sales experience and delivery issues. Due to store error the delivery fee was dropped off of the sale and the ottoman (valued at $346.39) was given to the customer free of charge due to the...

inconvenience our customer experienced. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our sincere apologies for the inconveniences Ms. [redacted] has had with delivery and furniture issues. I have had the pleasure of working with Ms. [redacted] to get the issues she is having resolved. We have ordered new furniture for her from a distributor new to us due to...

delays and will be inspecting it top to bottom when it arrives in our warehouse we have also offered her a discount off her order.  Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with warranty issues. I have reached out to our customer via email requesting one last picture. I will be submitting a claim with the manufacture on our customers behalf. Thank you for bringing this...

matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience caused by the communication errors and merchandise availability .We strive to provide our customers with the most accurate merchandise availability predictions possible.  It is also very important to us that our employees provide clear...

honest communication and set realistic expectations. Our customers satisfaction is important to us. We have contacted our customer agreeing to provide an additional discount. We hope that our customer and family will enjoy the purchase.  We value our customer’s feedback and will thoroughly examine the described events.Thank you for bringing this matter to our attention.          Sincerely, [redacted]Office of the President

Dear Revdex.com,Our team has contacted this customer and agreed to pick up their furniture and process a refund.  We agree that furniture should be free of manufacturing defects upon arrival.  We apologize our customer has had such a hard time working with our customer care department.We will...

remain in contact with our customer to ensure the return and refund is processed.Thank you for bringing this to our attention.Sincerely,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with delivery issues and refund process. I have gotten with our accounting department and check department and asked them to please rush our customers refund for her.  Thank you for bringing this matter...

to our attention. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:I didn't see any response received on Febr. [email protected], pls check and forward me the response from the business.Regards,[redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer had.We are constantly working to develop and maintain the best customer service standards in our industry. Our management is charged with a great responsibility and empowerment to help resolve issues as they arise. ...

It is very important to us that our employees provide clear honest communication and set realistic expectations. We value our customer’s feedback and will thoroughly examine the described events. We have credited our customer for the mattress pad in same manner in which she paid.  This took place on 05/17/15.  The refund should be reflected on their account within 7-10 business days.  Some credit card companies will hold the funds 3-5 days before releasing them to the customer. Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience our customer had with refund issues. I am showing that the refund request was submitted from the store to our accounting team on July 11. The refund was processed on July 18th back to our customers Visa card. Thank you for...

bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies to our customer for any warranty confusion.For one year after delivery, we will repair furniture that is deemed structurally defective by manufacturing standards, without charge.  The limited warranty applies only to the furniture that has received normal...

in-home use and proper maintenance.  Defects resulting from abuse, alteration, amateur repair, fire or negligence are not covered under the limited warranty, nor does it cover the normal aging and wear which takes place during use. Our customer has had the furniture in their home for 9 months, before reporting any damages.  Our trained Master Craftsman went to our customer home and determined this is not a manufacturing defect.  We stand by our decision based on these findings.  As a gesture of goodwill, we agree to cover half the cost of labor with the customer.  Our customer has declined the offer.  Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com,Please convey our apologies for our customers experience.We understand there has been confusion regarding returning this sofa.  We would like to approve the return and refund of our customers sofa.We have keyed the return.  The customer can bring the sofa back to the Clackamas...

location where picked it up.  The pick up hours and days are Tuesday through Saturday 11-5.If our customer has any questions, he can contact us directly at ###-###-####.Thank you, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with customer service. I had the pleasure of speaking with Mrs. [redacted] regarding the issues she has had. The restoration to her table leaf was successful and I offered her compensation. She also has my...

direct contact information should she have any other concerns. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Revdex.com:Representative from Ashley ([redacted]) called me this afternoon, and gave us a store credit. I'll see how it goes until we purchase and use the credit at their store.Regards,[redacted]

Thank you for sending this to us and will be reaching out to the customer to assist. Thanks,[redacted]

Thank you very much for contacting us again on behalf of Ms. [redacted].   In her complaint, she states “12 months promo” was put on her receipt without informing her. We have attached page 3 of her sales document from this purchase and have it indicated where the finance terms are established and her signature acknowledging this below.   At this point we asked to please consider this complaint closed as resolved. Thank you in advance for your help. Thank you.

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with warranty issues. I had the pleasure of speaking with Ms. [redacted] today and will be working with her to restore her recliners to showroom quality so that her and her family can enjoy them again. Thank...

you for bringing this matter to our attention. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
They charged the fee to my Ashley credit card so how can they not confirm I was charged? Please credit my account the  $149 + tax just the same way you charged it to begin with.
Regards,
[redacted]