Walking World

Complaint: [redacted]I am rejecting this response because:I didn't see any response received on Febr. [email protected], pls check and forward me the response from the business.Regards,[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with warranty issues. I had the pleasure of speaking with Ms. [redacted] today and will be working with her to restore her recliners to showroom quality so that her and her family can enjoy them again. Thank...

you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,We delivered the bunkie boards on 07/31/15. I have also spoken with the store directly to resolve the customer's lamp issue.  The Pflugerville and South Park Meadows store are fully aware of the free lamps and have been educated on how to process the order.Regarding our customers chest; the we can schedule a craftsman to see why the drawer wont stay in.  I have emailed this information to our customer as well.Thank you,[redacted]

Dear Revdex.com,Please convey our apologies for the damaged furniture.We agree that furniture should arrive in showroom quality.  I'm sorry our customer could not get through on our customer service line.  I do see however, that we have keyed an exchange on the damaged item.  We will reach...

out to our customer to ensure our there are no further issues.Thank you for bringing this to our attention.Sincerely,[redacted]

Revdex.com:Representative from Ashley ([redacted]) called me this afternoon, and gave us a store credit. I'll see how it goes until we purchase and use the credit at their store.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am letting you know that my 7th delivery from Ashley Furniture Home Store in Katy (Houston) Texas has been resolved. [redacted] came through on not only delivering the bed I purchased but also scheduling a pick up for the defective bed set as well. It was unsettling for the franchise store not complete their duties by helping their consumer finalize a successful delivery but [redacted] did from the office located in New Braunfels. I do hope the owner for Katy-Houston location will evaluate how their Staffing handles their Customer's concerns/complaints in the future. Sadly to say I will not be purchasing further merchandise from them. Great pleasure to announce: [redacted] did her job to help their Consumer. Thank you Revdex.com for your participation with my purchasing process. Regards,
[redacted]

Dear Revdex.com,Thank you for making us aware of our customers update.  The purchase has been fully refunded.  The refund of $100 did complete processing 4/13/15, 4 business days after the merchandise was returned on 4/7/15.  We recommended that our customer contact her financial institution if she feels there is a discrepancy with her account.  While designs may match, many dining room table tops and bases are sold separately. The table top’s base was not purchased, so none was scheduled for delivery.  An itemized list of what was purchased was provided and signed.  It’s unfortunate that this was not discovered to be an issue by any party involved until the delivery arrived. Our customer was dissatisfied and so we agreed to return and refund the purchase.  This has been completed.  We value our customer’s feedback and will thoroughly examine all of the described events.Thank you for bringing this matter to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience of customer service issues. I have talked with Mrs. [redacted] and she stated that she has received all of her furniture. I approved refund of her delivery fee and have processed the paperwork to do so. Thank you for bringing...

this matter to our attention. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me once all refunds are received.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Yesterday I waited at home for my delivery and I’m still missing items. This company has done...

nothing to solve this issue and everytime I call, the associates have an attitude. My kitchen table was delivered scratched up as well. I spent too much money in this store to have this experience. I guess all Ashley’s furniture cares about is their sales.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I have been in contact with Kris today October 19, 2015.  I did speak with her directly, and she was to return my call.  I missed her call and will try and reach her before I leave town this afternoon.  I return back to the U.S. on the 27th or so of October. THank You [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of getting a quote prior to going into the store and then getting another price after having their credit run. I am working with the customer to see what we can do about the price.  Thank you for bringing this matter to our...

attention. Sincerely,

I will be contacting the customer to discuss complaint.Thank you,Shannon

Dear Revdex.com, Please convey our apologies for the inconvenience that our customer has had with furniture damage and customer service.I will be contacting Ms. [redacted] today to schedule a pick up and delivery of a new lift top table. We will be adding an "inspect" code to notify drive team to make...

sure that this piece is not damaged. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the agony this mattress situation has caused our customer.  We have researched the issue with the credited amount.  It appears the customer initially paid 3619.00 for the mattress and foundations, however a partial refund was applied due to issues...

they had; the refund was applied the customers Synchrony Financing account.  Causing the only amount received for the mattress to be to be 2639.20. We will only credit 2639.20 which, after their refund is all we have for the mattress and foundations.Thank you for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delays. Our customers order has been delivered. They received 30% off of their order as well as free delivery. A $100 Loyalty Card was ordered for them which Mr. [redacted] accepted. Thank you for...

bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had. With the help of our merchandising manager we pulled up the customers sale and located the tracking number for the rug which shows it was delivered in May (please see attached delivery receipt). If the...

customer did not receive the rug they would need to file a claim with Federal Express which is who delivered it. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com, Please convey our sincere apologies for the inconveniences our customer is having. We completely understand how frustrating this issue may be however we can assure you that our warehouses are completley free of bed bugs. It would only take one infected piece of furniture to...

infest our entire warehouse. Cimex lectularius are unable to survive in an enviroment without a host. Bed bugs "hitchhike" very easily and can come into a home via luggage, clothing, pets. They can even come in when people have visitors over, on clothing, purses etc. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory SO FAR.  They picked up all items and I'm waiting for a check for full refund of purchase plus protection plan.
Once I receive the check, and it clears, I will consider this complaint resolved.
Regards,
[redacted]