Walking World

Dear Revdex.com,We are currently providing our customer with invoices to show the refunds we are offering.  We are offering 10% off all damaged items and are going to be sending a craftsman out to restore them as well.   thank you,[redacted]

Dear Revdex.com,I just spoke with Mr. [redacted] and he has received his loyalty card. [redacted]

Dear Revdex.com,Please convey our apologies for the delay our customer experienced.We have gone to great lengths developing the best ordering systems possible. These systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be...

provided.  It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control.   I show that we have delivered our customer's furniture on October 2nd.Thank you for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com,We will be in contact with the customer. I do see a claim in the system for the damage to their ceiling fan, they will be reimbursed for the damage. Unfortunately, we will not be refunding the full purchase price. I can offer compensation, and will contact the customer.Thank you,

Dear Revdex.com, We have Ms. [redacted] scheduled for an exchange on her sofa sleeper due to all the inconveniences. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the difficulties our customer has had.We agree that furniture should be free of material manufacturing defects when received from us.  We are constantly working to develop and maintain the best customer service standards in our industry....

Our management is charged with a great responsibility and empowerment to help resolve issues as they arise.  It is very important to us that our employees provide clear honest communication and set realistic expectations. We have contacted our customer and informed we will gladly exchange the damaged pieces, as it was reported within the approved amount of time for delivery/manufacture damages.  We are scheduled to bring out the new furniture on 08/20/15 as well as pick up the damaged furniture at the same time.Thank you for bringing this to our attention.Sincerely,[redacted]
[redacted]

Dear Revdex.com,   Please convey our apologies for the inconvenience of  refund on the montage the full amount will be refunded.   We have to wait for the items to be picked up before the customer can get their full refund.      Thank you for bringing this matter to our attention.    Sincerely,

Complaint: [redacted]
I am rejecting this response because: I still have not seen the credits issued to my Amazon credit card or to the in store financing for the 10% discount that was to be applied and the refund of the box springs and remainder our the delivery fee.  Once those credits appear on my account I will be ready to accept final resolution of the dispute.
Regards,
[redacted]

Dear Revdex.com, I would like to sincerely apologize about our customer's experience. I know she did not receive this apology with her initial inquiry and for that I am deeply
sorry.We are more than happy to compensate our customer on the item that still has not been delivered.  We can offer an...

additional 30% off the recliner.  This would be a discount of 84.00.  We can have this refunded to our customer's [redacted] Financing.Please
understand that our quoted ETA’s are subject to product availability and this item was damaged.  We ordered another piece and the absolute soonest date that we could get a replacement is for 11-05-15. I know that is not the most assuring thing to hear when our customer is anticipating getting this new product in their home, but I assure you we do our
absolute best to fill our customer's home with our beautiful furniture as quickly as we
possibly can. Our customer support service; in store and via phone is designed
to alleviate customer frustration, not add to it. When a problem of this
nature occurs, we want to know about it. We are grateful our customer has
brought this to our attention. The representatives in question have been dealt
with internally. Ashley Furniture wants to deliver preferential treatment
to all its customers.Please know it is
very upsetting to hear stories like this, and I wanted to reach out
to this customer to let them know that we care. Again, I am very sorry for the experience our customer had and I am here for them if they have any other questions, concerns or
comments. Thank you for bringing this to our attention.Sincerely, [redacted]Office of the President

Dear Revdex.com,Please convey our apologies to our customer for the wrong chair back they received.We have contacted our customer and advised that on 07/31 we ordered a new back and should be delivered within the next 2-3 weeks.  This would put delivery either end of this week or next week.  I...

have also given the customer my contact information so that when received she can contact us to send the certified craftsman to install for her.Thank you for bringing this matter to our attention.Sincerely,[redacted]

We have been in touch with ErgoMotion. They said they neveer heard back from the customer regarding issues with the base, so they thought the last technician had fixed the issue. They have had some issues lately with a local fire. They will be reaching out to the customer to get these issues resolved.Thank you,[redacted]

Dear Revdex.com,The check (#[redacted]) has already been placed in the mail being sent to the customer's home address.  We cannot issue another check to the store.  This refund completes the customers request.  We ask that you close the complaint as no further action can be taken to assist our customer.If our customer does not receive the check, we can verify it was not cashed, void it and process another check and we will be glad to request it goes to the store.  However, the check should safely find itself at our customers home. Thank you for bringing this to our attention.Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damage. I have spoken with Mr. [redacted] and he will be sending me pictures of his furniture. Once I receive the pictures I will open a claim for him. Thank you for bringing this matter to our...

attention. Sincerely,[redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had with us.The refund for $100.00 has been created in the form of a check.  The check number is [redacted].  This check will be placed in the mail and sent directly to our customer.Thank you for bringing this to our...

attention.Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience that Mr. [redacted] has had regarding his refund issues. We did cancel his order for him on Dec. 27, 2015 and the refund was posted for payment to his Visa card on Dec. 28, 2015. The refund should be reflected on his account within...

7-10 business days. Some credit card companies will hold the funds 3-5 days before releasing them to the customer. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the damages to our customers furniture.Our team has made contact with this customer today,  we are currently scheduling for a craftsman to go out on 10/14/15 to stitch the chair and address the frame issues to the love seat. Our team has informed...

our customer that we will be in communication throughout the process of getting these issues taken care of and if she has any further questions, she can certainly give us a call with the information we provided.Sincerely,[redacted]Office of the President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to thank the Revdex.com for their help in getting this resolved.Regards, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer had with their sales experience. Our records show that this mattress was exchanged for the correct mattress 11/4. We have made the manager for that area aware of this experience. Thank you for bringing this...

matter to our attention. Sincerely, [redacted]

Hello,This customer has filed a claim with our mattress claims department on 12/11/17 about their adjustable base they received on 12/6/17. Our mattress claims department has responded to this claim on 12/15/17 informing the customer of the resolution.These bases are no longer sold from the...

manufacturer with the retainer bar as they are now built with Velcro on the bottom that hold the mattress in place. However, if the customer is needing something extra the manufacturer does offer a retainer bar that can be ordered directly from them and shipped to the customer. The retainer bar is extra and does not come with the adjustable base. The mattress purchased with the adjustable base is a compatible item and should not need the additional retainer bar. The customer has been informed that we would not be able to order this part, it is an additional purchase that must be made with the manufacturer, the customer can call them directly to order it.Thank you,[redacted]

Dear Revdex.com,We have contacted this customer and are offering a refund of the delivery fee; 149.00 plus tax.  We are also offering and exchange of the box spring.  Our customer accepted this offer.Thank you for bringing this to our attention.Sincerely,
[redacted]