Walking World

We thank you for sending this inquiry and will be researching for possible options for our customer and will follow up with them. Thanks! [redacted]

Complaint: [redacted]
I am rejecting this response because:This message is not in regards to my complaint, as we don't have a "mattress" and perhaps this was a response to a complain from yet another dissatisfied customer from Ashley sent in mistake to myself.   I spoke with [redacted] today regarding My specific complaint and they are supposed to setup pickup for ALL of our furniture for Wednesday 07/15 and to complete a full cancellation and refund.  We await while our money is being held hostage, and they will need to pickup and verify the furniture and process the refund which could range from a number of days I was informed.  This whole process is just completely unacceptable.  I also stated that I refuse to pay their crediting bank a dime and they need to contact them to cancel and refund their creditors immediately, as I will not pay anything to this company, and will seek legal action if anything even touches my credit report negatively.  This company has refused to handle this in a timely manner, and now my wife and I are waiting yet another Week just for the furniture to be picked up.  Unbelievable.   Revdex.com Please fully investigate this company, they should be discredited and shut down.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had. We do have our customer set up for an exchange today and I will be refunding both delivery fees for the issues she has had. Thank you for bringing this matter to our attention. Sincerely, [redacted]...

[redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience our customer reported.Our customer was dissatisfied with the purchase, we agreed to cancel and return the purchase.The purchase was returned on 4/7/15. Refunds may take up to 14 business days to process, however this refund finished...

processing 4 business days later. The refund was processed back to the financer and credit card used on 4/13/15.  As an independently owned and operated company the financer may have their own processing time per their terms and conditions. Thank you for bringing this matter to our attention.Sincerely,[redacted]Office of the President

Complaint: [redacted]
I am rejecting this response because: this issue still remains.  The furniture is still in my home.  Ashley's has attempted to pick up the returned furniture on 29 April.  I was given a time frame of 4:30-7:30pm.  When the time exceeded, I called the customer care line and was told they were on the way.  I called back around 9pm and received the same message, but insisted on a reschedule.  I had already missed the first part of my shift for work waiting around for the delivery truck to pick-up.  The date for the second reschedule was 1 May and I was given the same time frame of 4:30-7:30pm.  The time exceeded again, when I called the customer care line and was told I was route 13, and they were on route 11.  I called back at 9pm and was told they were on the way.  It wasn't until 10pm my husband received a call that the driver was 1.5 hr away from our house, which would've put the delivery truck at our residence at 11:30pm, which was not a reasonable time to have strangers in my home especially with a timeframe of 4:30-7:30pm pick-up time.  I now have a THIRD scheduled pick-up and requested to be the first pick-up, I was told no.  There are no guarantees on the time frame and they can only suggest.  I have been put at an inconvenience throughout this entire furniture purchasing task, from the selection, to delivery and now the return of the items. I've had to miss work on several occasions to sit around and wait.  In the meantime, NO REFUND HAS OCCURED.  until the items are received they cannot do the return and the refund.  I'm also stuck paying the different finance companies they used to avoid a negative impact on my credit history.  The refund was approved on April 20 and its now 3-weeks later.  Unacceptable.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the apology.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Dear [redacted], Yes, I would like to reject the offer of the Ashley futniture to pay half the labor cost. Because I firmly believe that the defect is related to the manufacture than to the use or the ageing. As per the one year manufacture warranty policy, I want them repair it .
Regards,
[redacted]

Dear Revdex.com,We have contacted our customer as promised. We have offered our customer her montage credit to use in our store. Our customer has accepted this offer.Thank you again for bringing this to our attention.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:Have you received any reply from the business by Febr. 12, Monday? As they stated to reply by this date?Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response...

because:I received one voicemail from [redacted] on Tuesday. I was working and I was unable to call her back that day. I returned her call Wednesday and left her a voicemail. I have not heard back from her after the voicemail I left her. The call I received on Tuesday is the only contact that I have received from them on this matter. 
Regards,
[redacted]

You have sent this to the wrong store.  We are in Killeen

Dear Revdex.com,Please convey our apologies for the experience our customer has had.I am working with our Director of retail operations to get this resolved.  This way what ever discount and refund our customer had set up through the store can be processed.I called and left a message for our customer...

to reach back out to me so we can take care of this.Thank you for bringing this to our attention.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:All,I received your email with [redacted]'s response but have rejected it. [redacted] did set up another delivery, this was my 5th for the same item, but the delivery was unsuccessful as the King Bed that I purchased will not hold my King Mattresses. I personally contacted [redacted] and she told me she will get this straightened and will contact me with resolution. She did not offer a compensation. I have not heard from her again.The Houston store contacted me on Friday, 9-2-16, twice, stating I needed to go purchase a different set of box springs. I purchased this King Bed without any disclaimers. This purchase was NOT a "as is" or "at purchaser's risk". [redacted], from Houston Store, said I needed to go in and pick another bed for an exchange and the night stands were not included in this exchange. I told her why would I make an exchange that would lead to a mis-matched bedroom suite? I purchased a suite as a matching set. And what happens if there's not a suite that would go with my existing furniture? I just want a scheduled pick up and have my store account credited. She was going to speak to the Manager and call back; but didn't.This purchase was on July 10, 2016. My bed was to be delivered on August 11, 2016. It will be a month soon without having my purchase completed or receiving credit on my store account. I am the one who keeps contacting Ashley's Furniture trying to resolve this but no one wants to help unless I purchase more from them. I don't understand why a business would treat a Consumer like this. I have also contacted the FTC and filed a complaint with them as well. Ashley Furniture took my money, all I have now is a voice.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I spoke with Ms [redacted] and will forward her the pictures of the Tags and close up of the pealing furniture I hope to email these photos by Monday 9/14/15

Dear Revdex.com, Please convey our apologies for the inconvenience of damaged and unassembled merchandise. We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received fromus. These warranty terms...

are publicly available through the manufacture's website and can be provided on request. In accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition.I have contacted our customer and have resolved the issue with exchanging her bed frame.Thank you for bringing this matter to our attention,Sincerely,[redacted]

Dear Revdex.com,   Please convey our apologies for the inconvenience of the refund request due to no longer wanting montage for the items that he currently had.      I have reached out to montage to see as to why the refund was denied. The customer was still within 10 days and should...

have got with [redacted] Store to be able to cancel. Due to the error made. I  have send this over to our accounting department to work on getting this refund approved.   The customer will be getting a refund. of $550.00 for the montage refund. This may take up to 14 business days  to be completely.   Thank you for bringing this matter to our attention.   Sincerely,

Dear Revdex.com,We have attempted to reach our customer within the last 48 hours, but have had no success at this time.  We attempt to leave a voicemail, however the message disconnects before we are able to do so.  We will make additional contact attempts.We have reviewed the complaint and agree...

with our customer that the items should be allowed to come back and the re selection completed.  Once contact is made with our customer I will inform.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with customer service. We have contacted our customer and are in the process of restoring their furniture for them at no cost. Thank you for bringing this matter to our...

attention.  Sincerely, [redacted]