Walking World

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with warranty issues. I have called and left a message for our customer so that we could go ahead and schedule him for service. We will waive the fees on this service for him this time. Thank  you...

for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,We have submitted this claim to the manufacturer - Ashley Furniture Industries in Arcardia, WA.  Our franchise cannot process any claims until we get the approval from them.  Regarding the staples coming off, as stated previously we can schedule a craftsman to come out and re staple the sofa.  We can have a craftsman out on 04/01.Thank you, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with warranty issues with their mattress. Our customer has been approved for the comfort guarantee on their Westwood Hybrid mattress. Mr. and Mrs. [redacted] will be able to go to the store and re-select to any...

Serta or Simmonds mattress. They will be responsible for any amounts over the original price and forfeit anything under.  Thank you for bringing this matter to our attention. Sincerely, 
[redacted] Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with furniture damage. I have ordered the material needed for our Craftsman so that he can restore our customers chairs back to showroom quality. This will be at no cost to them. Thank you for bringing...

this matter to our attention. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I still have not received the Bunkie Board that should have been delivered at the time of the mattress exchange.  Because the refund of the box springs is contingent upon Ashley furniture picking these up from my home, I cannot accept any response until this is finalized.  I have corresponded with [redacted] via e-mail about this, she stated that the delivery of the Bunkie board should have happened yesterday but has asked me when I can be available for yet another round of attempted delivery.  I have also asked for an ETA on when we should see the refunds for the additional discounts as outlined in the emails she provided. Once we get full resolution, including the delivery of the Bunkie boards, the pickup of the box springs and all refunds as promised I will be ready to accept the response from Ashley.  It would be nice for the lamps to be put back on the table as the issues with customer service have continued.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I spoke with [redacted] and she told me she was calling in reference to my complaint on the company's website (she referred to it as the industrial site???).  I told her that I had since lodged a complaint with the Revdex.com and asked if she was calling about resolving that issue. She didn't know about the Revdex.com complaint and suggested someone else would have to deal with that.  Our conversation ended there.   
Regards,
[redacted]

[redacted] This is the email you requested.  On August 11, 2015, I agreed to receive a $100 "loyalty card" for enduring the nightmare of doing business with Ashley Furniture Warehouse. According to [redacted]'s email, the card processing and delivery was to take approximately two weeks. As of today, October 20, I have not received the card in question. Approximately five or six weeks ago, I left a voice message on [redacted]'s office phone regarding the issue at hand and my call was not returned.   Let me know if you need something else. Thank you. [redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience the warranty process has caused.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us. These warranty terms are publicly...

available through the manufacture's website and can be provided on request.  [redacted] Furniture shown on our showroom floors are chosen at random from our stock unless specifically posted otherwise on the display.Our customers satisfaction is important to us and we appreciate our customers patience with the warranty process. We have discussed options with our customer and agreed to provide exchange as requested.  Thank you for bringing this matter to our attention.                                   ...⇄ of the President

Complaint: [redacted]
I am rejecting this response because the couch is defective and they need to replace it.  They agree it is defective.  I didn't receive a serial number on the couch or on one of the recliners.  There was a serial number on one of the recliners.  If this serial number is so important, Ashley Furniture should have it in their database.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with warranty issues. I have reached out to our customer via email requesting one last picture. I will be submitting a claim with the manufacture on our customers behalf. Thank you for bringing this...

matter to our attention. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: We have been very very patient about this problem with Ashley (we have been working with them for 3 months before I reported them to  Revdex.com). After giving them a second chance to buy their merchandise again, they made me lost a day work to wait for nothing and they won't even call you to let you know. Then I have to call them for how many days and the only thing they do for you is to LIE and put me to merry go round to tell me what's going on why they didn't deliver my sofas again. I am really tired of fighting for what supposed to be covered to the warranty that I paid for, we all work hard for the money since they don't grow from the trees! I did confirmed the delivery tomorrow that's for me to see that they will deliver the merchandise for REAL! I really preferred for them to just refund my money and I will go by my furnitures from a store who has BEST, BETTER CUSTOMER SERVICE, who believes in QUALITY not QUANTITY! 
 I hope my case would not be closed until the customer satisfy from Ashley Furniture.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with her delivery experience. I had the pleasure of speaking with Ms. [redacted] and we have an exchange set up for her. I will be following up with her after delivery and offering compensation. Thank you for...

bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience that our customer has had with their sales experience and delivery issues. Due to store error the delivery fee was dropped off of the sale and the ottoman (valued at $346.39) was given to the customer free of charge due to the...

inconvenience our customer experienced. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Mr. [redacted]: We would like to apologize for the issues that you have had with your order, and the delays that have resulted from the error made at the time the of purchase.After looking into the account and verifying with inventory for the availability of the items on your order we have...

found that we are unable to accommodate the request to have the items to you by [redacted]/18. Unfortunately the items are not in our warehouse and we have been made aware that part of the sectional is further delayed.The soonest we can have a completed sectional delivered in the corrected color would be [redacted]/18. We apologize for any inconvenience this may cause. Thank you,Debbie

Dear Revdex.com, Our customer has had this piece of furniture in their home over a year and is past the re-selection date. We have offered 2 options to remedy the issues even after the Craftsman report stated that the damages were not a manufacture defect. Mr. [redacted] has selected the option of exchange and we have it scheduled per his request. Thank you for bringing this matter to our attention. [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with furniture quality. We have sent one of our master Craftsman to her house and the report states that the issues with the loveseat are able to be restored. We will be more than happy to order any and all...

parts needed and schedule one of our master Craftsman to restore her piece to showroom quality.  Thank you for bringing this matter to our attention. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
I've been waiting to respond until my issue actually gets resolved. As of today we still are dealing with a noisy/defective base. There was a delivery scheduled for this past Thursday March 11th. The delivery men came and began to disassemble the base, but turns out no slats were on the order as told before. Without the slats there's no where to put the bed. The delivery men called customer service but suggested I call as well. I called shortly after the delivery men left, and asked to speak with "[redacted]". Apparently she left early therefore I couldn't really talk to anyone about the missing slats I was told they would email her to call me Friday(today) to further discuss the missing slats. So here we are today, at 1 PM I decide to call because I haven't heard from them, so I speak with another rep. And they tell me she's not in today and that I can't speak to anyone else but "[redacted]". Does this mean if she were to decide to take a vacation I wouldn't have this resolved until she came back? Just an example.Again we Insist to have all furniture picked up and refunded all the money.. This has truly caused a lot of stress and disappointment. We don't sleep well and the annoying noise doesn't help my constant headaches. Please help by just picking [redacted]ything up. 
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with furniture damage.  I am working with Ms. [redacted] and have the material ordered to restore her sofa. Once she receives it I will schedule a Craftsman to come and install it. Thank you for bringing...

this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our sincere apologies for the inconveniences Ms. [redacted] has had with delivery and furniture issues. I have had the pleasure of working with Ms. [redacted] to get the issues she is having resolved. We have ordered new furniture for her from a distributor new to us due to...

delays and will be inspecting it top to bottom when it arrives in our warehouse we have also offered her a discount off her order.  Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,We will gladly process cancellations within 48 hours of sale being written without penalty and issue you a full refund. The refund process for both credit cards and checks will not begin until all merchandise is returned. If you wish to cancel your purchase AFTER 48...

hours we will gladly assist you with a re-selection only.  The re-selection must be; equal to or greater than the original purchase amount.   Our customer is currently scheduled for tomorrow 09/18/2015 for delivery and pick up.  I see no reason why this would not occur.  We would like to deliver the new furniture our customer took the time to select and get it out to them.  We would also like to bring back the defective furniture so we can return it to the manufacturer.Sincerely,[redacted]