Walmart.com

Initial Business Response /* (1000, 5, 2015/01/05) */
RE: *** *** /Revdex.com Case
*** received a Revdex.com complaint from ***We thank you for the opportunity to address ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
Per our Gift Card Terms and Conditions, *** and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their *** accountCustomers are solely responsible for keeping the password for their *** account safe and for any activity conducted under their accountHowever, as a one-time courtesy, we have issued *** a one-time courtesy egift card in the amount of $under order *** to his email addressIn addition, ***'s concerns regarding the delivery process for gift card orders were heardWe are making every effort to prevent issues such as the one *** experienced from occurring in the futureOn January 5, 2015, we sent *** an email explaining these details and advised him to contact us directly if he still needs assistanceWe have not heard back from himIn light of this, *** considers this matter closed
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just what I wanted

Initial Business Response /* (1000, 10, 2014/08/21) */
RE: *** ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing an incorrect listing of twelve coffee filtersOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand that Ms*** was inconvenienced after she received one unit of the coffee filterThat is why we have arranged to send her a one-time courtesy egift card that will cover the cost of the eleven coffee filter packs she did not receiveOn August 19, 2014, August 20, 2014, and August 21, 2014, we attempted to reach her at (XXX) XXX-XXXX, but she was not availableWe left Ms*** a detailed message along with sending her an email to call us so we can complete our arrangement to send her the courtesy egift cardIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2014/09/23) */
I have not been able to get a return call from the person responsible for the gift card, after weeks of trying and leaving messagesI really just wish Walmart would stop disappointing customers with questionable business practicesI just want what I paid for, and was advertisedI even received an email for the SAME DEAL after I filed this
Final Business Response /* (4000, 19, 2014/10/03) */
RE: *** /Revdex.com Case
Walmart.com received *** rebuttal arising from her original Revdex.com complaintAfter receiving *** rebuttal, we contacted her again on October 3, We apologized for the inconvenience she experienced and informed her of our attempts to contact her through phone and email sent under Walmart incident ***During our conversation, we issued her a courtesy $egift card under order *** and confirmed she no longer needed assistanceIn light of this, Walmart.com considers this case closed
Again, we thank *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 7, 2014/02/21) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of her issue
Initial Consumer Rebuttal /*
(3000, 9, 2014/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This has been ongoing for two months nowUPS has been contacted, the police, etcand all have pointed back at Walmart saying they need to refund me for their errorThey are giving me the run around
Final Business Response /* (4000, 11, 2014/03/06) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding order XXXXXXX-XXXXXXWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***' complaint, we immediately took corrective action to rectify his issueWe communicated with him on several occasions through phone during the months of February and March Through these communications, we have confirmed that he would need to file a police report with the Fairfax police department and send it to us directly in order for us to issue him a refund or replacementWe also advised him to dispute the charge with his credit card provider if he could not send us a police reportUnfortunately, we have not received a police report from Mr***In light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Final Consumer Response /* (4200, 13, 2014/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have provided them a police report and they still refuse to help me saying it isn't enough informationAt this point I believe Walmart is scamming me

Initial Business Response /* (1000, 10, 2014/03/28) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue
Initial Consumer Rebuttal /* (2000,
12, 2014/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company has charged me back on the refund and issued a gift card to compensateThis is a satisfactory response

Initial Business Response /* (1000, 10, 2015/11/30) */
Walmart.com received a Revdex.com complaint from Mr*** *** in regards to a refund requestWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr*** was refunded for the order on October 15, We called Mr*** and confirmed receipt of refund and apologized for the delayAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am refunded

Initial Business Response /* (1000, 10, 2015/01/02) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 27, we refunded Mr*** $for the Virginia 5-Piece Counter-Height Dining Set, Black of order#XXXXXXXXXXXXXAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyThere was a system issue with her order that prevented the store from issuing creditAn adjustment was processed and Ms*** was refunded in fullAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Final Consumer Response /* (2000, 22, 2015/10/21) */
From: ***, *** A *** *** *** *** *** [mailto:***@us.af.mil]
Sent: Wednesday, October 21, XXXX XX:XX PM
To: Revdex.com
Subject: RE: Revdex.com Complaint Case# ***
(Ref#XX-XXXXX-XXXXXXXX-X-XXX)
I received my refund from Walmart.com and I am squared away nowThanks for your assistance!
***

Initial Business Response /* (1000, 10, 2014/12/16) */
*** received a Revdex.com complaint from *** *** regarding issues she was experiencing with her orderWe thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyOur records indicate that her orders were getting canceled because they were not passing all of our security checksUnfortunately, this can happen from time to timeWe escalated her account to the appropriate department for review and were advised that *** ***'s transaction was denied by her financial institutionIn light of this, *** considers this matter closedHowever, *** *** is welcome to contact us if he continues to experience problems in the future
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2016/01/25) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWe have spoken with Ms*** and have resolved the recharge notification issueWalmart.com considers this matter closed at this time
However, if either of you have any further questions or comments please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/11) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms*** ***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue

Initial Business Response /* (1000, 5, 2014/11/12) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her account records and order historyWe have confirmed that a $refund for her order was processed on October 29, On October 29, 2014, we spoke with Ms*** directly over the phone and explained these detailsWe confirmed Ms*** no longer needed assistanceAs such, Walmart.com considers this matter closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After contacting Revdex.com, the executive office of Walmart contacted me directly and within hours resolved my case with them by issuing a full refund and an apologyIt's unfortunate that it took a complaint with the Revdex.com to force Walmart to engage in fair business practices

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms*** regarding issues she experienced with her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyWe're very sorry for the difficulty she experienced and have made sure that all of the coaching opportunities have been addressedWe confirmed that a refund in the amount of $has been processed to Ms***' original method of paymentAs such, Walmart.com considers this matter closed but we encourage Ms*** to contact us directly is she needs further assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback
and comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyDue to an error in tracking and delivery, the refund for Ms***' order was delayedWe have issued a full refund for the order and sent her a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/18) */
*** received a Revdex.com complaint from *** *** *** regarding his issue placing an order for an Acer LaptopWe thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received *** ***'s complaint, we reviewed his *** account and order historyWe have apologized to *** *** and advised him to replace the orderWe have also issued him a $eGift Card for the inconvenienceAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 7, 2014/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No indication of how this matter was closedDid they mail an apology and the gift card via post? Definitely not done onlineTheir advise of replacing the order without any assistance is bogus since eshopping will only allow for in-store piat this pointTheir website suggests that they will no longer shipThis has been a half-hearted attempt to make things better with no real tangible solutions
Final Business Response /* (4000, 9, 2014/12/02) */
*** received *** *** ***'s additional rebuttal arising from his original Revdex.com complaintPlease know, *** takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our siteUnfortunately, unauthorized or fraudulent charges occurWe have reviewed *** ***'s account and order historyWe have escalated this to our billing team and they have put his account in a positive state, so he is able to process ordersWe have issued *** Pheifer a $gift card for his troublesAs such, Walmart considers this matter closed
***
***

Initial Business Response /* (1000, 10, 2014/10/23) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue with a defective phoneWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** stated he received a defective phoneHe wanted to return the phone but was out of the day return policyWe spoke with Mr***'s local store and as a one-time courtesy they will exchange the phoneAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr*** placed an order for a VIZIO 70" LED Smart HDTV for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this causedWe contacted Mr***, advised him to place a new order and that we would honor the Black Friday priceHowever, Mr*** had already purchased a new televisionAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/02/21) */
Saturday, February 21,
Filed Electronically
California Better Business
RE: *** *** Revdex.com - XXXXXXXX Remedy Ticket# XXXXXXXX
To whom it may concern,
I am writing you in response to the above referenced complaint
Our
Store Manager *** *** advised that Operation Manager *** *** contacted Ms*** yesterday morning; Ms*** will be in Saturday morning to pick up a gift card for her inconvenience
We appreciate Ms*** for bringing this matter to our attentionWe now consider this matter to be closed; we remain committed to our customers and apologize for any inconvenience this issue has caused
With regard,
***
Resolution Specialist
Walmart Stores, Inc
Initial Consumer Rebuttal /* (2000, 9, 2015/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms*** was a pleasure to talk toShe went over and beyond with her *** serviceIt is vey reassuring to know that *** satisfaction is of utmost importance at Walmart...I consider the issue resolved :)

Initial Business Response /* (1000, 6, 2014/11/07) */
Walmart.com received a Revdex.com complaint from *** *** regarding her issue with an order she placed for a Haier RefrigeratorWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms*** complaint, we reviewed her Walmart.com account and order historyThe refrigerator in question has not been returned to our return centerWe will not be able to issue her a refundMs*** may dispute the charges with her credit card companyIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 10, 2014/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just my want my money back and I will be happy!
Final Business Response /* (4000, 12, 2014/11/26) */
Walmart.com received Ms*** ***' additional rebuttal arising from her original Revdex.com complaintWe have emailed Ms*** asking for the tracking number with Federal ExpressShe provided the date she sent the item back, but not the tracking numberWe will need the tracking number to proceedWe have sent Ms***' an email requesting this informationIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
Sharon
Walmart.com
Final Consumer Response /* (2000, 14, 2014/11/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just go ahead and close me on this deal just remember I will not do no more business with Walmart online because I can't afford to do business with Walmart online

Initial Business Response /* (1000, 5, 2015/02/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding missing items of her photo order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have contacted Ms*** and she advised her 8xHard Custom Cover Photo Book advertised a Buy One Get One OfferWe have researched with our Photo Business Manager and we were advised that we have not advertised any BOGO offers for Photo Books in over a yearFor all of the inconvenience we have issued Ms*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com