Walmart.com

Initial Business Response /* (1000, 10, 2015/10/23) */
Walmart.com received a Revdex.com complaint from *** *** regarding issues she has recently experienced with her Walmart.com accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate an order was placed on October 2, for Sonicare for Kids Bluetooth-Enabled Toothbrushes using a gift card store on Ms***'s accountOn October 9, 2015, Ms***'s contacted us and advised us that the order was not placed by herHowever, at that point, the order had already been delivered to the requested shipping addressAs such, a refund will not be issued for the order
We have advised Ms*** that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeFor more details, Ms*** can submit a police report and identity theft affidavitWalmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The order had not been delivered when I contacted Walmart and cancelled itI cancelled the order within orders of someone else placing itYet Walmart couldn't stop the delivery even though I contacted their *** service department several timesThis is quite poor *** service in my opinionNot a place I plan to do business or recommend people to
Final Consumer Response /* (4200, 16, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed *** a detailed time frame of exactly what happenedIt is hard for me to call during working hours
Final Business Response /* (4000, 18, 2015/11/12) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintAs we previously advised, customers are responsible for keeping their account information safeAs a onetime courtesy, we sent Ms*** a gift card to cover the funds that were used to place the unauthorized order and emailed her recommendations on preventing her account and personal information from being compromised in the futureWalmart.com considers this matter closedIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/18) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a purchase she was trying to make for a TVWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe want to apologize to Ms*** for the price increase in the TV within minutesWe have escalated her issue to the proper department for reviewWe have issued Ms*** a $gift card for her inconvenienceWe mailed it out today to the address we have on fileAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to her orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe partnered with the store team and located the missing bedWe called and advised Ms*** that the bed was ready for pick upAs compensation for the issues surrounding her order, the store issued a gift card to Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point I still didn't receive the merchandise last I spoke with someone I was suppose to receive a call back to inform me if the other part was available to prevent me from making frequent visits to the store as of last week no call backYes, I received a $gift card weeks ago at the same time my items was suppose to be be available for pickupI'm disappointed because my niece didn't get her Christmas gift on time and I'm still waiting on return calls
Final Business Response /* (4000, 14, 2016/01/18) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe informed Ms*** that we were able to locate the item at her local Walmart store and called her to let her know she can pick it upMs*** informed the Store Manager that a relative would pick up the bed, however that didn't happenAfter several weeks, the bed was sent back to our Site to Store location and a refund was processedWe attempted to contact Ms*** however we were unable to reach herIf she still needs assistance, we ask her to contact us directly for a resolution
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First the company need to be accurate when responding they never tired to contact me I contacted them and waited for a response but if they need to take the blame away from them so be it but I don't know anyone that would pay for merchandise and refuse to pick it upThey did refund my money a week ago but an apology would have been sufficient and stop lying about me not picking my merchandise up when I never received the call, text or email informing me to pickupWalmart is a huge corporation and I shop at the stores for many different things and I use the Site to Store often there should be consistent and admit things got screwed up due to the holiday but they continued to lie on me shame on them but I learned my lesson and I have my proof on what they didn't do
Thanks,
*** ***

Initial Business Response /* (1000, 10, 2014/04/24) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her defective Fisher-Price Skate & Spin Dora and Boots of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***' concerns and appreciate the
time she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe have refunded Ms*** $for the defective Fisher-Price Skate & Spin Dora and BootsAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/25) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms*** ***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue
Final Consumer Response /* (2000, 12,
2014/03/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I accept the response, I need the refund, thank you

I purchased a table online from Walmar*** on 11/13/@ 11:30am I went into my account and canceled that order at 12:22pm, the same day That is within the hour The email from Walmar*** said they received my request for cancellation and I would be contacted by the third party HomeSquare within business day I never heard a word...until 11/21/when I received a shipping confirmation from Cymax? I tried to reach Cymax and Walmart via email, again Walmart replied, again stating HomeSquare would contact me within business day On 11/22, I called Fed Ex and requested that they NOT deliver the table to my home They said they'd try to notify the delivery man, but it was already on the truck I then called Cymax and got an automated system that allowed me to leave my phone # for a call back Still no call I've never hear d from Cymax, much less HomeSquare The charge went through on my credit card and it says Walmar*** I finally got a call back from WalMar*** on 11/and essentially they take no responsibility in this matter despite allowing this "3rd party" to sell under their name All they wanted to do was quote me their "policies" listed online I don't want the table, as it's still in the box unopened in my garage, but I do want a refund This is a horrible business practice and I have done everything humanly possible to prevent the table from coming to me in the first place-starting within the hour of my purchase I do a ton of online shopping, much of which has been with Walmar*** They can see that However, I will no longer and will suppor***panies that take responsibility for everything they sell, such as ***

Was shopping online at Walmart.com and placed an order during Black FridayMy order was cancelled due to price errorCalled customer service and a recording states that items are not
guaranteed until the check out process is completeMy check out process was complete but was cancelled a few days laterI spent about two hours on the phone and was not offered a solutionWalmart should respect prices that have been advertisedI feel this is a advertisement by WalmartOrder***

Initial Business Response /* (1000, 5, 2014/05/02) */
Walmart.com received a Revdex.com complaint from *** *** regarding an issue with gift cards she purchasedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate the gift cards have been usedAs such Ms*** will need to dispute the charges with her financial institutionWe have reached out to Ms*** and have not heard back from herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was on a cruise from April 27th - May 4thI have not been able to contact anyoneI have already tried to contact walmart credit card and will not help me eitherI've been transferred from walmart.com and walmart credit card several timesNo one has helped me out
Final Business Response /* (4000, 9, 2014/05/07) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintBecause the gift cards are used, we advised Ms*** to contact her financial provider for further assistanceWe spoke with Ms*** and advised her to contact X-XXX-XXX-XXXX for further helpMs*** disconnected the callIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/06) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 27, 2015, Ms*** placed an order to have it shipped to her homeOnce an order is placed, we are unable to change the addressWe do apologize that Ms*** was not able to change the address on her orderOur records show that all but one item cancelledThe item has been returned, but due to a system issue, the refund did not process correctlyWe have escalated this over to our billing team and they have manually issued the refund in the amount of $back to Ms***'s original form of paymentFor the inconvenience, we have issued Ms*** a $Egift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/02) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After we
received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** purchased a RCA HDTV on August 25, Ms*** stated she just opened the box this year in August and the screen is damagedMs*** purchased the 3-year service planWe have advised her to contact the company NEW at X-XXX-XXX-XXXX to submit a claimWe have left two messages for Ms*** and have emailed her the above informationIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 14, 2014/12/22) */
Monday, December 22,
Filed Electronically
Re: Case # XXXXXXXX
Dear ***
I am writing you in response to the above referenced complaint
Thank you for taking the time to contact us regarding Ms***'
experience with our Pre-Black Friday EventIn our advertisement it did state that for some items, quantities were limited and varied by storeWe have documented Ms***' concerns and are forwarding her feedback to the appropriate department for review for future salesWe are showing that this item sold out very fast as it was in high demand and we apologize that Ms*** was not able to purchase the item, but we do invite Ms*** to look up the item on walmart.com as we show they have the item for $
We consider this matter closed
With regard,
*** D
Risk Resolution Coordinator
Walmart Stores Inc
Initial Consumer Rebuttal /* (3000, 16, 2015/01/05) */
I am forwarding you an email that I received with a phone number to contact Walmart to discuss my complaintI have called no less than times with no response back from my messagesThe message that they have states that someone would contact me back that same day or the following day at the latestI have left multiple messages with no return call
In response to Walmart response, their Ad did say limited quantities but they are lying that they sold out fastI talked to several people from Walmart.com and the corporate number as wellHow would I know that they did not have any at all in this region to begin withThey only had some in the Florida area, I believe is what they told meAnd they only had extreme low quantities at thatNot only is that advertisement but I feel victimized and irritated that they are calling me a liarThese huge companies think they can get away with things that are illegal and wrong
I believe at this point that they are trying to advantage of me for trying to get me to purchase something at a much higher price now and this was something that was supposed to be for my son for ChristmasI think they should send this to me for free at this point for all my trouble and the fact that what they did was wrong, not only to me but the general public with thisI would not go to all this trouble if I did not feel that I had be wronged and lied to as I have been and how they are still trying to do through youI do not appreciate it in the least
Here is the email they sent me
Walmart Executive Escalations
***@twc.com
Subject: Revdex.com *** (Incident: XXXXXX-XXXXXX)
Priority: Date: Saturday, December 13, XXXX X:XX AM Size: KB
Image
Recently you requested personal assistance from Walmart.com *** Care
Below is our response and a summary of your request
Reference#: XXXXXX-XXXXXX
Response email (12/13/XXXX XX:XX AM)
Hi ***,
We have received your Revdex.com complaintI apologize for any inconvenience this issue may have causedI have been assigned to your casePlease contact me directly for support
If you have additional questions, please reply to this email or call me at X-XXX-XXX-XXXX
Sincerely,
*** J
SrExecutive Escalations Specialist
Revdex.com wrote:
Final Business Response /* (4000, 21, 2015/01/22) */
Walmart.com received Ms*** ***' additional rebuttal arising from her original Revdex.com complaintMs*** has placed new order#XXXXXXXXXXXXX for the Razor Powerwing, Multiple Colors; Color: Black/Red with $adjustment as promisedWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com
Final Consumer Response /* (2000, 23, 2015/01/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted this resolution reluctantly as I thought they should have sent me this for free since I have spent so much time in dealing with this issueI did go ahead and accept it anyway but I wish I had it for my son for his Christmas gift as plannedI do however thank *** for listening to my suggestions on how to rectify the bad *** service I received
Thank you Revdex.com for helping me in this matter
*** ***

Initial Business Response /* (1000, 10, 2015/12/07) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent returnWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyOn November 4, 2015, Mr*** placed order XXXXXXX-XXXXXX for several itemsMr*** contacted us on November 17, to advise us he had returned the items and to check the status of his refundAt that time our returns center had not received all of these items, and the refund could not be processedWe have tried to reach Mr*** several times to discuss this situation at (XXX)XXX-XXXX and via email, but have been unsuccessfulAs such, Walmart.com considers this matter closedHowever, Mr*** is welcome to contact us directly if he needs further assistance with this order
If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I used your shipping label we both know you got the order back at this point if you are going to keep giving me the run around I will just dispute with my credit card
Final Business Response /* (4000, 14, 2016/01/14) */
Walmart.com received Mr***' additional rebuttal arising from his original Revdex.com complaintWe truly apologize for any misunderstanding while researching this issueAs we advised Mr*** via email, we were unable to confirm that his order was received by our Returns CenterAs such, he will need to dispute the charges with his financial institutionWalmart.com considers this matter closed
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took them two months to come to this conclusion even for a company with a *** service record as poor as Walmart that still a little surprising that it took that long to say we are willing to help you provided her the tracking information the weight correspond to the proper ways you can confirm the address but still they can't confirm they received the returns honestly don't know what more I could have possibly done I think the public is better off staying with Amazon for online orders clearly Walmart cannot be trusted

Initial Business Response /* (1000, 10, 2014/05/16) */
Walmart.com received a Revdex.com complaint from *** *** regarding her issue with a Visa Gift Card she receivedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** contacted us stating she had not received her pin number for the Visa gift card she purchasedWe advised Ms*** that a pin was not required with this purchase and the funds are available on the cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/13) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her cancelled Pick Up Today order and our Reshop policyWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms*** ***'s complaint, we reviewed her Walmart.com account and order historyAll Pick Up Today orders are reshopped into Site to Store orders automaticallyHowever our customers will receive an email and have the option of cancelling that day onlyThe email was sent on June 27, and when the choice was not made or initiated, the new order automatically processedWe did confirm that Ms*** contacted us on June 28, advising she received an error message, at this time it was too late and this is why she received the error messageThis is a training opportunity we have identified in stores and are working on communication to address by partnering with Ms***'s local store's management teamCustomers actually have to go into the email that will be sent that same day and cancel to get refunded unless they are fine receiving the item a week laterWe have researched, addressed the issue with store managementMsLean was refunded $51.20, and issued a $Gift Card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because they do not have any actual answersThe "refund of $51.xx"was actual my money they owed me because they charged my card after I was told the order cancelledAnd the $was compensation from the local store because they implied I was making it upWalmart.com still has not provided any compensation, much less answered my questions as to why the "initiate cancellation " button did not work and why it took days for me to get MY money backThey also have not provided me where in the online ordering process it says if the store doesn't have it Walmart.com will still keep your money and try to find it somewhere else
Walmart.com is so desperate to keep sales they are not giving customers the options they shouldI suggested if the product isn't available in the store Walmart.com provide an email that says, if you still need/want this item, we can have it available by xx date, to continue this order click submitThis clearly fell on deaf earsI will not shop at Walmart.com or Walmart stores- I really wonder what Sam Walton would say about *** treatment if he were aliveCongratulations Walmart, your division Walmart.com has lost you another ***
PSI'll be giving the $gift card away

Initial Business Response /* (1000, 5, 2014/12/22) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the order he placed on December 13thWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyUnfortunately, our records indicate that the items quickly went out of stockPlease note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available or a delay in receiving the order occursWe reached out to Mr*** to discuss his feedback and have not heard back from himWe have issued Mr*** a $gift card for future ordersAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/28) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue with a Straight Talk card he purchasedWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide
us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** placed an order for a Straight Talk card, and did not receive his item for three daysPlease know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our siteWe apologize for the inconvenience this has caused himWe have issued a $eGift Card for his troublesAs such, Walmart.com considers this matter closed
Again, we thank Mr***'s for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

This has been the most horrible experience I have ever had with any online serviceI order a bunk bed for my son understanding it was a two week delivery date that I was completely fine with since it gave me enough time to plan for such a big deliveryHowever on the date of "scheduled delivery" it did not arriveI called the next day to find out what was going on and was told I am supposed to call the Freight company to set up deliveryNo email or phone call advising that this is requiredI call the freight company they tell me I'm out of luck to receive delivery today because the freight company called May and I didn't answer although they never left a voicemail or called backI stick to my word as I did not receive a phone callWalmart*** told me the freight company will be calling me today May to schedule an appointment, still no phone callI called back Walmart*** to cancel my order the representive transferred me to a freight company in Tulscan, OkThe freight company said I was transferred to the wrong place and all he could do was give me another phone number to callI now don't know what to do as my order is stuck in freight and I don't know when is my next day off to have it delivered

On June 13th I order a ATT refill card for my phone service$card cost me $totalIt was set for email delivery within hourI submitted payment, got a confirmation email and verified my payment went throughBy June 18th I had received nothingMy order had not been delivered and I had not been contacted regarding any issues with my orderI called customer service and was told the item appeared on backorder and would have an update soonOn June 20th I still not received anything, information or otherwiseI submitted a ticket through the website about my concernToday is July 24th, I got an email on June 22nd saying my order would either be delivered in 7-days or automatically cancelled if the item is still not in StockWell guess what, that may work for your corporation, but I'm now weeks without a phone, my job which relies on my ability to communicate via voice and text has put me on probation and I've had to rebuy this item through ATT directly so I don't get firedYour online shopping practices are unpractical and unacceptableI should not have had to go through such lengths to get an update on a product you sold me that is not on the website as back ordered or out of stockYou sold the item while intentionally withholding availability information to make the sale and not risk me shopping else whereGuess what, I had to shop else where anyway and you guys are snakes and the games being played to steal money should be illegalI'm glad on paper your policies look satisfactory, but in the real world you have put in through such stress and emotional heartache with my job and quality of life thinking I might get fired that I have no good words to say about my experienceI only hope I can warn the next person to go to a store and if the item is only available online, go somewhere elseDo not trust Walmar*** or anything information from customer serviceThey don't care how your experience affects you, only that you place your order and let them play games with your moneyThey knew the item wasn't available and never told me the true status of my order, until a week later when I had to call in and email back and forth with concern about my purchaseShame on you walmart, shame on you for the troubles you have caused me and my familyAm I taking this personal?? Yes, I'm not just out of millions of customers for you to shuffle in to your data and forgetI'm a human and I entrusted you with my money to receive a good or service and you didn't and still have not deliveredYour practice is dishonest and I wont be treated as a statistic in your online ordering system to be counted and dismissedDon't sell items you don't have to sell without letting people know up front you don't have the time and you don't even know when you will have the item

Initial Business Response /* (1000, 15, 2015/02/05) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her request to be refunded $for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken
to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and have confirmed we processed the following refunds: December 10, $and January 31, $Ms*** has advised us that she used a prepaid card as payment for the above order, and that her local store destroyed the cardWe have advised Ms*** that all Walmart.com refunds go back to the original method of paymentWe have advised Ms*** that she would need to contact the financial institution for which this card originated in order to be refundedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/02) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 27, 2015, Ms*** placed an order for an Apple TV for same day pick upThere was a delay in processing the payments for pick up today orders and by the time the payment processed the item was out of stock and therefore cancelledWe contacted Ms*** and advised her of this and issued a $Egift Card to cover the difference of the Apple TV, so she can replace the order with the same price she initially purchased it forAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com