Walmart.com

Initial Business Response /* (1000, 10, 2014/07/30) */
Walmart.com received a Revdex.com complaint from *** *** regarding her issue with a value bundle she purchasedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** purchased a Bedtime Super Sports Bedding set which includes comforter, bumper, sheet and dust ruffleWhen Ms*** received the order it came without the bumperShe contacted *** service and the item did not existWe apologized to Ms*** and have escalated this issue to the proper departmentWe also issued Ms*** a $gift card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the business' response to my complaint because they offered us a sufficient amount of a gift card to purchase our a crib bumper that we did not receive

Initial Business Response /* (1000, 12, 2016/01/20) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs***'s order was from Focus Camera, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return PolicyPer Focus Camera's return policy listed online, items returned are subject to a 15% restocking feeWe contacted Ms*** regarding the return of her order, and agreed, as a one-time courtesy, to refund the restocking feeAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/25) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms*** ***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue
Final Consumer Response /* (2000, 12,
2014/03/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I accept the response, I need the refund, thank you

Initial Business Response /* (1000, 15, 2015/02/17) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a refund she had not receivedWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that Ms*** was issued a refund through the storeMs*** was advised this could take 7-business daysWe reached out to Ms*** to confirm she received her refund and we have not heard back from herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** has previously contacted us regarding this charge on her gift cardWe have escalated the gift card information to our billing team to research the transaction historyThe charge for $was made at Ms***'s local store in Myrtle Beach, SCWe have escalated this over to that store and they have provided us a receipt for the transactionThe receipt is attached to this complaintThis information was forwarded to Ms***The charge of $was not for an online purchase and therefore no refund was issuedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Sept Walmart order number ***Received by Fed x in separate shipmentsThe last piece was broken table which arrived sept by Fed xFed x tracking number for whole shipment was ***This
information on my Walmart account site
Thank you
Sent from my iPhone

Initial Business Response /* (1000, 10, 2014/04/22) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s letter, we reviewed her Walmart account and order historyAlthough we did confirm a charge for her cancelled orders were never processed, we agreed to issue Ms*** an egift card in the amount of $as a one-time courtesyWe advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart issued an egift card for the amount of the refund they owed meI am now satisfied
Thank you for assisting me in resolving the issue

Initial Business Response /* (1000, 5, 2015/12/02) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 27, 2015, Ms*** placed an order for an Apple TV for same day pick upThere was a delay in processing the payments for pick up today orders and by the time the payment processed the item was out of stock and therefore cancelledWe contacted Ms*** and advised her of this and issued a $Egift Card to cover the difference of the Apple TV, so she can replace the order with the same price she initially purchased it forAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 6, 2015/07/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe confirmed that the marketplace retailer listed an incorrect price for the laptop Mr*** orderedOnce they were aware of this issue, they took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand the frustration this has caused Mr***That is why we have arranged to send him a courtesy $egift cardOn July 16, 2015, we sent Mr*** an email explaining these details and advised him to contact us so we can move forward with this arrangementOn July 17, 2015, Mr*** contacted us back to accepted our offerOn this day, we processed a $egift card under order XXXXXXX-XXXXXX to his email addressIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he still needs assistance
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart offered a fifty dollar e-gift card, due to allot of orders canceled and marked wrong they gave the e-gift cardI would have like what I was planing to buy but seeing how it would not happen I settles for this
I Thank the Revdex.com for their help in this matter
***

This has been the most horrible experience I have ever had with any online serviceI order a bunk bed for my son understanding it was a two week delivery date that I was completely fine with since it gave me enough time to plan for such a big deliveryHowever on the date of "scheduled delivery" it did not arriveI called the next day to find out what was going on and was told I am supposed to call the Freight company to set up deliveryNo email or phone call advising that this is requiredI call the freight company they tell me I'm out of luck to receive delivery today because the freight company called May and I didn't answer although they never left a voicemail or called backI stick to my word as I did not receive a phone callWalmart*** told me the freight company will be calling me today May to schedule an appointment, still no phone callI called back Walmart*** to cancel my order the representive transferred me to a freight company in Tulscan, OkThe freight company said I was transferred to the wrong place and all he could do was give me another phone number to callI now don't know what to do as my order is stuck in freight and I don't know when is my next day off to have it delivered

Initial Business Response /* (1000, 10, 2014/05/16) */
Walmart.com received a Revdex.com complaint from *** *** regarding her issue with a Visa Gift Card she receivedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** contacted us stating she had not received her pin number for the Visa gift card she purchasedWe advised Ms*** that a pin was not required with this purchase and the funds are available on the cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/20) */
RE: *** ***/ Revdex.com Case: # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his account recordsWe have confirmed his order did not arrive as it became lost in transit during deliveryHowever, we have confirmed that a refund was processed back to his account on March 20, We attempted to call Mr*** at (XXX) XXX-XXXX on March 20, 2014, but he was not availableWe wanted to apologize for the inconvenience he experienced and assure his concerns have been forwarded to the appropriate departmentIn addition, we sent him a $egift card under order XXXXXXX-XXXXXX to compensate him for the inconvenienceWe sent him an email under incident XXXXXX-XXXXXX with this information and advised him to contact us if he still needed assistanceWe have not heard back from himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 12, 2014/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/02/05) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her request to be refunded $for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken
to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and have confirmed we processed the following refunds: December 10, $and January 31, $Ms*** has advised us that she used a prepaid card as payment for the above order, and that her local store destroyed the cardWe have advised Ms*** that all Walmart.com refunds go back to the original method of paymentWe have advised Ms*** that she would need to contact the financial institution for which this card originated in order to be refundedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Was shopping online at Walmart.com and placed an order during Black FridayMy order was cancelled due to price errorCalled customer service and a recording states that items are not
guaranteed until the check out process is completeMy check out process was complete but was cancelled a few days laterI spent about two hours on the phone and was not offered a solutionWalmart should respect prices that have been advertisedI feel this is a advertisement by WalmartOrder***

Initial Business Response /* (1000, 5, 2016/01/06) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 27, 2015, Ms*** placed an order to have it shipped to her homeOnce an order is placed, we are unable to change the addressWe do apologize that Ms*** was not able to change the address on her orderOur records show that all but one item cancelledThe item has been returned, but due to a system issue, the refund did not process correctlyWe have escalated this over to our billing team and they have manually issued the refund in the amount of $back to Ms***'s original form of paymentFor the inconvenience, we have issued Ms*** a $Egift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 14, 2014/12/22) */
Monday, December 22,
Filed Electronically
Re: Case # XXXXXXXX
Dear ***
I am writing you in response to the above referenced complaint
Thank you for taking the time to contact us regarding Ms***'
experience with our Pre-Black Friday EventIn our advertisement it did state that for some items, quantities were limited and varied by storeWe have documented Ms***' concerns and are forwarding her feedback to the appropriate department for review for future salesWe are showing that this item sold out very fast as it was in high demand and we apologize that Ms*** was not able to purchase the item, but we do invite Ms*** to look up the item on walmart.com as we show they have the item for $
We consider this matter closed
With regard,
*** D
Risk Resolution Coordinator
Walmart Stores Inc
Initial Consumer Rebuttal /* (3000, 16, 2015/01/05) */
I am forwarding you an email that I received with a phone number to contact Walmart to discuss my complaintI have called no less than times with no response back from my messagesThe message that they have states that someone would contact me back that same day or the following day at the latestI have left multiple messages with no return call
In response to Walmart response, their Ad did say limited quantities but they are lying that they sold out fastI talked to several people from Walmart.com and the corporate number as wellHow would I know that they did not have any at all in this region to begin withThey only had some in the Florida area, I believe is what they told meAnd they only had extreme low quantities at thatNot only is that advertisement but I feel victimized and irritated that they are calling me a liarThese huge companies think they can get away with things that are illegal and wrong
I believe at this point that they are trying to advantage of me for trying to get me to purchase something at a much higher price now and this was something that was supposed to be for my son for ChristmasI think they should send this to me for free at this point for all my trouble and the fact that what they did was wrong, not only to me but the general public with thisI would not go to all this trouble if I did not feel that I had be wronged and lied to as I have been and how they are still trying to do through youI do not appreciate it in the least
Here is the email they sent me
Walmart Executive Escalations
***@twc.com
Subject: Revdex.com *** (Incident: XXXXXX-XXXXXX)
Priority: Date: Saturday, December 13, XXXX X:XX AM Size: KB
Image
Recently you requested personal assistance from Walmart.com *** Care
Below is our response and a summary of your request
Reference#: XXXXXX-XXXXXX
Response email (12/13/XXXX XX:XX AM)
Hi ***,
We have received your Revdex.com complaintI apologize for any inconvenience this issue may have causedI have been assigned to your casePlease contact me directly for support
If you have additional questions, please reply to this email or call me at X-XXX-XXX-XXXX
Sincerely,
*** J
SrExecutive Escalations Specialist
Revdex.com wrote:
Final Business Response /* (4000, 21, 2015/01/22) */
Walmart.com received Ms*** ***' additional rebuttal arising from her original Revdex.com complaintMs*** has placed new order#XXXXXXXXXXXXX for the Razor Powerwing, Multiple Colors; Color: Black/Red with $adjustment as promisedWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com
Final Consumer Response /* (2000, 23, 2015/01/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted this resolution reluctantly as I thought they should have sent me this for free since I have spent so much time in dealing with this issueI did go ahead and accept it anyway but I wish I had it for my son for his Christmas gift as plannedI do however thank *** for listening to my suggestions on how to rectify the bad *** service I received
Thank you Revdex.com for helping me in this matter
*** ***

Initial Business Response /* (1000, 10, 2015/12/07) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent returnWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyOn November 4, 2015, Mr*** placed order XXXXXXX-XXXXXX for several itemsMr*** contacted us on November 17, to advise us he had returned the items and to check the status of his refundAt that time our returns center had not received all of these items, and the refund could not be processedWe have tried to reach Mr*** several times to discuss this situation at (XXX)XXX-XXXX and via email, but have been unsuccessfulAs such, Walmart.com considers this matter closedHowever, Mr*** is welcome to contact us directly if he needs further assistance with this order
If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I used your shipping label we both know you got the order back at this point if you are going to keep giving me the run around I will just dispute with my credit card
Final Business Response /* (4000, 14, 2016/01/14) */
Walmart.com received Mr***' additional rebuttal arising from his original Revdex.com complaintWe truly apologize for any misunderstanding while researching this issueAs we advised Mr*** via email, we were unable to confirm that his order was received by our Returns CenterAs such, he will need to dispute the charges with his financial institutionWalmart.com considers this matter closed
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took them two months to come to this conclusion even for a company with a *** service record as poor as Walmart that still a little surprising that it took that long to say we are willing to help you provided her the tracking information the weight correspond to the proper ways you can confirm the address but still they can't confirm they received the returns honestly don't know what more I could have possibly done I think the public is better off staying with Amazon for online orders clearly Walmart cannot be trusted

Initial Business Response /* (1000, 5, 2015/11/19) */
Walmart.com received a Revdex.com complaint from Nicole *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn October 12, 2015, Ms*** placed an order for a Sauder Harbor View Corner Computer Desk to be shipped to her local Walmart store for pick upThe item was too large and Ms*** requested that her order be canceled and refunded so that she can reorder the desk to be delivered to her homeUnfortunately, part of her order was incorrectly marked as picked up and she didn't receive a full refundA full refund has since been issued for the deskWe do apologize for the inconvenience this has caused Ms***We have escalated all of the coaching opportunities to be addressed and tried to reach Ms*** by phone and email to discuss this matterOur attempts to reach Ms*** have been unsuccessfulAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at 855-559-between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/25) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn August 17, 2015, Ms*** placed an order for a Touchscreen Wireless N Router and Range ExtenderWe have issued a call tag to have the item picked and escalated her concerns regarding the item to our merchandising team to review and addressA full refund has been processed and this will be posted back onto her original form of paymentAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please address the issue that you had the item listed incorrectly, and please address the crappy *** service I received up until I filed this complaintThank you for settling matters

Initial Business Response /* (1000, 5, 2015/07/23) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Mr***' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms*** order was canceled as her account did not pass *** security checkWe have updated Ms***' account to help her orders process successfullyOn July 23, 2015, we called Ms*** at (XXX) XXX-XXXX and informed her about these detailsWe also sent Ms*** an email explaining these details and advised her to contact us if she still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com