Walmart.com

Initial Business Response /* (1000, 10, 2014/12/31) */
Walmart.com received a Revdex.com complaint from Ms.*** *** regarding her cancelled order#XXXXXXXXXXXXX for the Fisher-Price Power Wheels Corvette 12-Volt Battery Powered Ride-On, Multiple Colors Available; Color: RedWe thank you for the
opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe escalated Ms***'s complaint to her local Walmart Store of *** *** *** The store's management team has located a Powered Riand will honor the price of $as requestedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/06/11) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his account records and purchase historyWe have confirmed that Mr***'s television order is year past our day return windowWe also confirmed that there are no recalls for the television model Mr*** orderedHowever, we understand the frustration that Mr*** has been through after realizing his television was not functioning properlyThat is why we have issued him a one-time courtesy refund for his order back to his original method of paymentOn June 11, 2015, we attempted to call Mr*** at (XXX) XXX-XXXX and left him a message with these detailsWe sent him an email to contact us if he has any follow up questions or concernsWe have not heard back from himIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/15) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn November 27, 2015, Ms*** placed an order for an Altra Galaxy TV Stand with MountWhen the order was placed, her payment information was authorizedFunds are not collected until the order is shippedWhen Ms***'s order was shipped and an attempt was made to collect the money for the order, the transaction was denied and the payment was not processedMultiple attempts were made to collect the funds and we were not successful until recentlyMs*** was charged once for the order and there will be no further attempts to collect the fundsAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the two damaged orders she received for the Home Craft 3Piece Vanity White and her request to be refundedWe thank you for the opportunity to address Ms***'s
concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and she has confirmed she has received her refundWe are currently working with our Merchandising Team regarding the damaged Home Craft 3Piece Vanity WhiteWe have promised Ms*** a complimentary order once this issue has been resolvedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/27) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyUnfortunately, an error with our system caused Ms***'s order to cancelHowever, we have corrected this issue and Ms***'s future orders should process successfullyOn July 27, 2015, we attempted to call Ms*** at (XXX) XXX-XXXX and left her a messageWe understand the frustration and inconvenience Ms*** has been throughThat is why we have sent a $egift card to her email addressWe sent Ms*** an email with these details and advised her to contact us if she still needs assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/07/30) */
Walmart responded and said the ordering issue I had has been resolvedThey also sent a $e gift card for my inconvenience You may now close this complaint, thank you

Initial Business Response /* (1000, 10, 2014/12/16) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe have confirmed that her order was cancelled on the same day it was placed as it was no longer in stockWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere elseWe do this to try to get the customer their order as quickly as possibleDuring this process, the customer will get an email asking them to choose to get their order Ship To Store at the same store within 3-days, get their order today at a nearby store within miles, or cancel their orderIf the customer doesn't make a choice within hours, the system defaults to Pick Up Today at a nearby store
Unfortunately, the item *** *** ordered became out of stock and a new order was generatedWe have confirmed that *** ***'s order was picked up on December 11, As a courtesy, we have issued *** *** $egift cardOn December 16, 2014, we sent *** *** an email with these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, *** considers this matter closedHowever, we will continue to work with *** *** if she still needs assistance
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 12, 2016/01/20) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs***'s order was from Focus Camera, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return PolicyPer Focus Camera's return policy listed online, items returned are subject to a 15% restocking feeWe contacted Ms*** regarding the return of her order, and agreed, as a one-time courtesy, to refund the restocking feeAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 24, 2015/02/13) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for a photo CDWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe sent Mr*** an email the issue has been resolved and Mr*** should be able to place a successful orderWe have not heard back from himIf Mr*** is still experiencing issues he can call us at the number belowAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 26, 2015/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Very helpfulRevdex.com helped me with what appeared to be the impossibleI tried to contact several people within the Walmart Organization and had no success until I reached out to BBCOnce I reported my problem to Revdex.com, I was shortly contacted by a specialist within the Walmart Executive Branch who was able to trouble-shoot my problem at the highest level to yeld the results I needed to get my photos- Thank you BBC -

Initial Business Response /* (1000, 11, 2016/01/27) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn January 4, 2016, Ms*** placed an order for two packs of Parent's Choice Boys' Training PantsWhen the order was placed, her payment information was authorizedWhen the order was fulfilled, she was chargedTypically, the transactions are not posted separately but that is determined by the ***'s financial institutionWe have confirmed that Ms*** was only charged once for the orderWe contacted Ms*** and verified that the authorization hold has been releasedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart needs to take ownership to their responsibilities.I was charged twice in a refund was set up for me,which took me days to receive.Then they response as if I'm not familiar with what happened with my account or sugarcoat what happened.they even call and demanded my bank statement,my personal information be sent into them.explain that the agent *** issued a refund and I would receive it in hours.Then only then that I receive it my over charge.I should have never been over charge and when I receive the notice from my bank immediately I called Walmart to rectify the situationIt take them day and still I call them back to say thank you for refunding my money.no personal apology from Walmart.Walmart is a very shady business.thank you Revdex.com for all that you do.thank for your time affect
Final Business Response /* (4000, 15, 2016/02/15) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe apologize if there was any misunderstanding in our previous responseWe contacted Ms*** and explained that the amount she saw on her account was an authorization holdThe hold confirms that there are funds available to complete the purchaseOnce the order ships, the *** is chargedWhile most authorization holds drop within days, it can take longer depending on the ***'s financial institutionIf Ms*** has any questions about this process, we recommend she speak with her bankWalmart.com considers this matter closed
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 17, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart still refuse to take ownership for the over charge which was refunded.An apology would have been sufficient to take ownership for the mishap forthe overcharge.Walmart refund me my $It was never a pending charge.It was a refundIn stead of calling me to debate about what I was charged or how my money was used.Still requesting for a bank statement from my bank,insisting that I send you proof when you are aware that you had my money and a refund was set up.Ownership take ownership that Walmart drop the ballAn apology could have been in a form of a letterNot by an intimidating phone callWalmart your value their customers not bully them

Initial Business Response /* (1000, 10, 2014/07/29) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the Visa Gift Card he did not receiveWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** placed the order on June 1, and the Visa Gift Card was expected to be delivered on June 11, We have reviewed this further and see that this gift card was delivered and redeemedWe do see in his account history that he has purchased similar gift cards and shipped to the same address with no issuesWe have tried to contact Mr*** to confirm if he has received it, but we have not heard back from himBecause we see that the Gift Card was delivered and redeemed, Mr*** will need to dispute the charge, however, we will need to get in touch with Mr*** in order for us to seek the best resolutionIn light of these events, Walmart considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never recieved this card
Final Business Response /* (4000, 16, 2014/09/15) */
Regarding Case# XXXXXXXX : We have refunded Mr*** for the Visa Gift Card he did not receiveThe refund was processed back to him on 8/5/

Initial Business Response /* (1000, 5, 2014/07/22) */
We are requesting an extension for complaint ***, filed by Mr** *** ***We will
continue to work with Mr*** but need additional time to work toward a resolution of his
issue
Initial Consumer Rebuttal /*
(2000, 12, 2014/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have had UPS pick up the defective product at no charge to us and issued a full refund to our credit cardThey also sent us a $E-gift card (due to the hassle we had to go through to get this matter resolved)

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Mr*** *** in regards to a television he was interested in purchasingWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyWe're sorry to hear of the difficulty Mr*** experienced while trying to purchase a TV during our Black Friday saleAs a one-time courtesy, we advised Mr*** to place an order for the television and we would adjust the order to the Black Friday sale priceMr*** has yet to place his orderWe have attempted to reach him to obtain the order number however Mr*** has not respondedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/02/17) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a refund she had not receivedWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that Ms*** was issued a refund through the storeMs*** was advised this could take 7-business daysWe reached out to Ms*** to confirm she received her refund and we have not heard back from herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/07/30) */
Walmart.com received a Revdex.com complaint from *** *** regarding her issue with a value bundle she purchasedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** purchased a Bedtime Super Sports Bedding set which includes comforter, bumper, sheet and dust ruffleWhen Ms*** received the order it came without the bumperShe contacted *** service and the item did not existWe apologized to Ms*** and have escalated this issue to the proper departmentWe also issued Ms*** a $gift card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the business' response to my complaint because they offered us a sufficient amount of a gift card to purchase our a crib bumper that we did not receive

Initial Business Response /* (1000, 5, 2014/10/22) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms*** ***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue
Initial Consumer
Rebuttal /* (2000, 8, 2014/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/16) */
Walmart.com received a Revdex.com complaint from *** *** regarding his gift card orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** ordered Xbox digital gift cards on November 6, Our fulfillment center has verified that the digital codes to access the gift cards were emailed to the ***When Mr*** notified he did not receive the email, we attempted to resend the codes two timesWe're sorry to hear he didn't receive themMr*** disputed the order with PayPal and should have received a refundAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/14) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***' complaint, we reviewed her Walmart.com account and order historyOn December 10, 2015, Ms*** placed an order Simmons Foldaway Guest BedWhen the order was placed, Ms***' payment information was authorizedIf an order is canceled or cannot be fulfilled, the authorization hold is immediately releasedMs***' first two orders did not pass our security checks and were canceledMs*** was able to place a subsequent order with no problemsWe contacted Ms*** and went over her accountWe apologize for any misunderstanding while speaking with our customer serviceCoaching opportunities have been escalated to the appropriate team to review and addressAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The hold was not immediately releasedMy account remained negative for daysThat is unacceptableI was charged times for the same itemIt should not have happenedNo one should be deprived of their bank funds for days through no fault of their own
Final Business Response /* (4000, 14, 2016/02/04) */
Walmart.com received Ms***' additional rebuttal arising from her original Revdex.com complaintWe apologize if there was any misunderstanding in our previous responseWe contacted Ms*** and discussed her concerns in detailWe assured her that when her orders canceled, an authorization reversal was automatically sent to her financial institutionWhile most authorization holds drop within days, it can take longer, depending on the bankWe truly apologize for the inconvenienceIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've already respondedWhat happened happenedIt doesn't take away from the fact that I was inconvienced for a few days.I understand their response.But is is still not fairI don't know what else you want me to say.I'm considering this matter closed and do not wish to be contacted about this matter again

Initial Business Response /* (4000, 14, 2014/08/28) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that a refund of $for her Straight Talk phone was issued to her account on August 20, We also confirmed that her Straight Talk phone card was sent to her email address on August 17, On August 28, 2014, we spoke with Ms*** and issued her a one-time courtesy Walmart gift card in place of the Straight Talk she claims she never receivedIn addition, we have arranged to issue her the $refund she claims was never deposited in her account once we verify her credit card statementAt this time, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 16, 2014/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Sept Walmart order number ***Received by Fed x in separate shipmentsThe last piece was broken table which arrived sept by Fed xFed x tracking number for whole shipment was ***This
information on my Walmart account site
Thank you
Sent from my iPhone

Initial Business Response /* (1000, 5, 2016/02/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** has previously contacted us regarding this charge on her gift cardWe have escalated the gift card information to our billing team to research the transaction historyThe charge for $was made at Ms***'s local store in Myrtle Beach, SCWe have escalated this over to that store and they have provided us a receipt for the transactionThe receipt is attached to this complaintThis information was forwarded to Ms***The charge of $was not for an online purchase and therefore no refund was issuedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com