Walmart.com

Initial Business Response /* (1000, 5, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyUnfortunately, due to a delay in transit, Ms***' order was not delivered by the estimated delivery dateWe have issued a full refund for the order as requestedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wal-Mart has successfully refunded the money from this orderUnfortunately it took me writing this review and complaint to get them to respondI really appreciate it!

Initial Business Response /* (1000, 14, 2014/12/05) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***' complaint, we reviewed his *** account and order historyWe have confirmed that a refund check was processed for *** ***' product that was canceledOn December 3, 2014, we notified *** *** of these details and issued him a courtesy $egift card under order ***In light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2014/12/16) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe have confirmed that her order was cancelled on the same day it was placed as it was no longer in stockWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere elseWe do this to try to get the customer their order as quickly as possibleDuring this process, the customer will get an email asking them to choose to get their order Ship To Store at the same store within 3-days, get their order today at a nearby store within miles, or cancel their orderIf the customer doesn't make a choice within hours, the system defaults to Pick Up Today at a nearby store
Unfortunately, the item *** *** ordered became out of stock and a new order was generatedWe have confirmed that *** ***'s order was picked up on December 11, As a courtesy, we have issued *** *** $egift cardOn December 16, 2014, we sent *** *** an email with these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, *** considers this matter closedHowever, we will continue to work with *** *** if she still needs assistance
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2016/01/14) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***' complaint, we reviewed her Walmart.com account and order historyOn December 10, 2015, Ms*** placed an order Simmons Foldaway Guest BedWhen the order was placed, Ms***' payment information was authorizedIf an order is canceled or cannot be fulfilled, the authorization hold is immediately releasedMs***' first two orders did not pass our security checks and were canceledMs*** was able to place a subsequent order with no problemsWe contacted Ms*** and went over her accountWe apologize for any misunderstanding while speaking with our customer serviceCoaching opportunities have been escalated to the appropriate team to review and addressAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The hold was not immediately releasedMy account remained negative for daysThat is unacceptableI was charged times for the same itemIt should not have happenedNo one should be deprived of their bank funds for days through no fault of their own
Final Business Response /* (4000, 14, 2016/02/04) */
Walmart.com received Ms***' additional rebuttal arising from her original Revdex.com complaintWe apologize if there was any misunderstanding in our previous responseWe contacted Ms*** and discussed her concerns in detailWe assured her that when her orders canceled, an authorization reversal was automatically sent to her financial institutionWhile most authorization holds drop within days, it can take longer, depending on the bankWe truly apologize for the inconvenienceIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've already respondedWhat happened happenedIt doesn't take away from the fact that I was inconvienced for a few days.I understand their response.But is is still not fairI don't know what else you want me to say.I'm considering this matter closed and do not wish to be contacted about this matter again

Initial Business Response /* (4000, 14, 2014/08/28) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that a refund of $for her Straight Talk phone was issued to her account on August 20, We also confirmed that her Straight Talk phone card was sent to her email address on August 17, On August 28, 2014, we spoke with Ms*** and issued her a one-time courtesy Walmart gift card in place of the Straight Talk she claims she never receivedIn addition, we have arranged to issue her the $refund she claims was never deposited in her account once we verify her credit card statementAt this time, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 16, 2014/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 24, 2015/02/13) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for a photo CDWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe sent Mr*** an email the issue has been resolved and Mr*** should be able to place a successful orderWe have not heard back from himIf Mr*** is still experiencing issues he can call us at the number belowAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 26, 2015/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Very helpfulRevdex.com helped me with what appeared to be the impossibleI tried to contact several people within the Walmart Organization and had no success until I reached out to BBCOnce I reported my problem to Revdex.com, I was shortly contacted by a specialist within the Walmart Executive Branch who was able to trouble-shoot my problem at the highest level to yeld the results I needed to get my photos- Thank you BBC -

Initial Business Response /* (1000, 5, 2015/11/16) */
Walmart.com received a Revdex.com complaint from *** *** regarding his gift card orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** ordered Xbox digital gift cards on November 6, Our fulfillment center has verified that the digital codes to access the gift cards were emailed to the ***When Mr*** notified he did not receive the email, we attempted to resend the codes two timesWe're sorry to hear he didn't receive themMr*** disputed the order with PayPal and should have received a refundAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to her orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe partnered with the store team and located the missing bedWe called and advised Ms*** that the bed was ready for pick upAs compensation for the issues surrounding her order, the store issued a gift card to Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point I still didn't receive the merchandise last I spoke with someone I was suppose to receive a call back to inform me if the other part was available to prevent me from making frequent visits to the store as of last week no call backYes, I received a $gift card weeks ago at the same time my items was suppose to be be available for pickupI'm disappointed because my niece didn't get her Christmas gift on time and I'm still waiting on return calls
Final Business Response /* (4000, 14, 2016/01/18) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe informed Ms*** that we were able to locate the item at her local Walmart store and called her to let her know she can pick it upMs*** informed the Store Manager that a relative would pick up the bed, however that didn't happenAfter several weeks, the bed was sent back to our Site to Store location and a refund was processedWe attempted to contact Ms*** however we were unable to reach herIf she still needs assistance, we ask her to contact us directly for a resolution
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First the company need to be accurate when responding they never tired to contact me I contacted them and waited for a response but if they need to take the blame away from them so be it but I don't know anyone that would pay for merchandise and refuse to pick it upThey did refund my money a week ago but an apology would have been sufficient and stop lying about me not picking my merchandise up when I never received the call, text or email informing me to pickupWalmart is a huge corporation and I shop at the stores for many different things and I use the Site to Store often there should be consistent and admit things got screwed up due to the holiday but they continued to lie on me shame on them but I learned my lesson and I have my proof on what they didn't do
Thanks,
*** ***

Initial Business Response /* (1000, 10, 2015/10/23) */
Walmart.com received a Revdex.com complaint from *** *** regarding issues she has recently experienced with her Walmart.com accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate an order was placed on October 2, for Sonicare for Kids Bluetooth-Enabled Toothbrushes using a gift card store on Ms***'s accountOn October 9, 2015, Ms***'s contacted us and advised us that the order was not placed by herHowever, at that point, the order had already been delivered to the requested shipping addressAs such, a refund will not be issued for the order
We have advised Ms*** that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeFor more details, Ms*** can submit a police report and identity theft affidavitWalmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The order had not been delivered when I contacted Walmart and cancelled itI cancelled the order within orders of someone else placing itYet Walmart couldn't stop the delivery even though I contacted their *** service department several timesThis is quite poor *** service in my opinionNot a place I plan to do business or recommend people to
Final Consumer Response /* (4200, 16, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed *** a detailed time frame of exactly what happenedIt is hard for me to call during working hours
Final Business Response /* (4000, 18, 2015/11/12) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintAs we previously advised, customers are responsible for keeping their account information safeAs a onetime courtesy, we sent Ms*** a gift card to cover the funds that were used to place the unauthorized order and emailed her recommendations on preventing her account and personal information from being compromised in the futureWalmart.com considers this matter closedIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/22) */
We are requesting an extension for complaint ***, filed by Mr** *** ***We will
continue to work with Mr*** but need additional time to work toward a resolution of his
issue
Initial Consumer Rebuttal /*
(2000, 12, 2014/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have had UPS pick up the defective product at no charge to us and issued a full refund to our credit cardThey also sent us a $E-gift card (due to the hassle we had to go through to get this matter resolved)

Initial Business Response /* (1000, 10, 2015/07/27) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyUnfortunately, an error with our system caused Ms***'s order to cancelHowever, we have corrected this issue and Ms***'s future orders should process successfullyOn July 27, 2015, we attempted to call Ms*** at (XXX) XXX-XXXX and left her a messageWe understand the frustration and inconvenience Ms*** has been throughThat is why we have sent a $egift card to her email addressWe sent Ms*** an email with these details and advised her to contact us if she still needs assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/07/30) */
Walmart responded and said the ordering issue I had has been resolvedThey also sent a $e gift card for my inconvenience You may now close this complaint, thank you

Initial Business Response /* (1000, 5, 2014/10/22) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms*** ***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue
Initial Consumer
Rebuttal /* (2000, 8, 2014/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the two damaged orders she received for the Home Craft 3Piece Vanity White and her request to be refundedWe thank you for the opportunity to address Ms***'s
concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and she has confirmed she has received her refundWe are currently working with our Merchandising Team regarding the damaged Home Craft 3Piece Vanity WhiteWe have promised Ms*** a complimentary order once this issue has been resolvedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/24) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her defective Fisher-Price Skate & Spin Dora and Boots of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***' concerns and appreciate the
time she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe have refunded Ms*** $for the defective Fisher-Price Skate & Spin Dora and BootsAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Mr*** *** in regards to a television he was interested in purchasingWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyWe're sorry to hear of the difficulty Mr*** experienced while trying to purchase a TV during our Black Friday saleAs a one-time courtesy, we advised Mr*** to place an order for the television and we would adjust the order to the Black Friday sale priceMr*** has yet to place his orderWe have attempted to reach him to obtain the order number however Mr*** has not respondedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/07/18) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a purchase she was trying to make for a TVWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe want to apologize to Ms*** for the price increase in the TV within minutesWe have escalated her issue to the proper department for reviewWe have issued Ms*** a $gift card for her inconvenienceWe mailed it out today to the address we have on fileAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2016/01/27) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn January 4, 2016, Ms*** placed an order for two packs of Parent's Choice Boys' Training PantsWhen the order was placed, her payment information was authorizedWhen the order was fulfilled, she was chargedTypically, the transactions are not posted separately but that is determined by the ***'s financial institutionWe have confirmed that Ms*** was only charged once for the orderWe contacted Ms*** and verified that the authorization hold has been releasedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart needs to take ownership to their responsibilities.I was charged twice in a refund was set up for me,which took me days to receive.Then they response as if I'm not familiar with what happened with my account or sugarcoat what happened.they even call and demanded my bank statement,my personal information be sent into them.explain that the agent *** issued a refund and I would receive it in hours.Then only then that I receive it my over charge.I should have never been over charge and when I receive the notice from my bank immediately I called Walmart to rectify the situationIt take them day and still I call them back to say thank you for refunding my money.no personal apology from Walmart.Walmart is a very shady business.thank you Revdex.com for all that you do.thank for your time affect
Final Business Response /* (4000, 15, 2016/02/15) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe apologize if there was any misunderstanding in our previous responseWe contacted Ms*** and explained that the amount she saw on her account was an authorization holdThe hold confirms that there are funds available to complete the purchaseOnce the order ships, the *** is chargedWhile most authorization holds drop within days, it can take longer depending on the ***'s financial institutionIf Ms*** has any questions about this process, we recommend she speak with her bankWalmart.com considers this matter closed
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 17, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart still refuse to take ownership for the over charge which was refunded.An apology would have been sufficient to take ownership for the mishap forthe overcharge.Walmart refund me my $It was never a pending charge.It was a refundIn stead of calling me to debate about what I was charged or how my money was used.Still requesting for a bank statement from my bank,insisting that I send you proof when you are aware that you had my money and a refund was set up.Ownership take ownership that Walmart drop the ballAn apology could have been in a form of a letterNot by an intimidating phone callWalmart your value their customers not bully them

I purchased a table online from Walmar*** on 11/13/@ 11:30am I went into my account and canceled that order at 12:22pm, the same day That is within the hour The email from Walmar*** said they received my request for cancellation and I would be contacted by the third party HomeSquare within business day I never heard a word...until 11/21/when I received a shipping confirmation from Cymax? I tried to reach Cymax and Walmart via email, again Walmart replied, again stating HomeSquare would contact me within business day On 11/22, I called Fed Ex and requested that they NOT deliver the table to my home They said they'd try to notify the delivery man, but it was already on the truck I then called Cymax and got an automated system that allowed me to leave my phone # for a call back Still no call I've never hear d from Cymax, much less HomeSquare The charge went through on my credit card and it says Walmar*** I finally got a call back from WalMar*** on 11/and essentially they take no responsibility in this matter despite allowing this "3rd party" to sell under their name All they wanted to do was quote me their "policies" listed online I don't want the table, as it's still in the box unopened in my garage, but I do want a refund This is a horrible business practice and I have done everything humanly possible to prevent the table from coming to me in the first place-starting within the hour of my purchase I do a ton of online shopping, much of which has been with Walmar*** They can see that However, I will no longer and will suppor***panies that take responsibility for everything they sell, such as ***

Initial Business Response /* (1000, 5, 2016/02/15) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn November 27, 2015, Ms*** placed an order for an Altra Galaxy TV Stand with MountWhen the order was placed, her payment information was authorizedFunds are not collected until the order is shippedWhen Ms***'s order was shipped and an attempt was made to collect the money for the order, the transaction was denied and the payment was not processedMultiple attempts were made to collect the funds and we were not successful until recentlyMs*** was charged once for the order and there will be no further attempts to collect the fundsAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/29) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the Visa Gift Card he did not receiveWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** placed the order on June 1, and the Visa Gift Card was expected to be delivered on June 11, We have reviewed this further and see that this gift card was delivered and redeemedWe do see in his account history that he has purchased similar gift cards and shipped to the same address with no issuesWe have tried to contact Mr*** to confirm if he has received it, but we have not heard back from himBecause we see that the Gift Card was delivered and redeemed, Mr*** will need to dispute the charge, however, we will need to get in touch with Mr*** in order for us to seek the best resolutionIn light of these events, Walmart considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never recieved this card
Final Business Response /* (4000, 16, 2014/09/15) */
Regarding Case# XXXXXXXX : We have refunded Mr*** for the Visa Gift Card he did not receiveThe refund was processed back to him on 8/5/