Walmart.com

Initial Business Response /* (1000, 10, 2015/08/17) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn August 4, 2015, Mr*** placed an order for an Intex Quick-Fill AC Electric Airbed PumpPlease note, while we try to keep our web site updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer availableThe store Mr*** chose to pick up the Airbed Pump found they did not have the item in stock and therefore cancelled the orderIf an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original locationIf the item is sent from a distribution center, a new order is createdIn this case, a new order was createdOur records show that the new order was shipped to the same store and it was picked up on August 8, Additionally, we have escalated his concerns regarding his experience with the store to be reviewed and addressedWe have tried to contact Ms***, but have not heard back from himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the response, I believe reaching out the call center in morning on the day of delivery expedited things, resulting in delivery in time by night 8PM,
Thanks again
appreciate the response

Initial Business Response /* (1000, 10, 2015/01/21) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his promised compensation of $eGift card by *** service for cancelled order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s
concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have issued $eGift card as promisedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 11, 2016/01/29) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr***'s order was from iSave, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return Policy
We notified the iSave support team about Mr***'s concernsAn RMA was processed and a prepaid label was sent to Mr*** to send in the cameraOnce the camera was received by iSave, Mr*** was issued a full refundAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** A***
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just want to thank all, for the effort to resolve this issue
Thank you very much

Initial Business Response /* (1000, 5, 2015/06/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn May 31, 2015, Ms*** placed an order for $Egift CardWe had a recent issue where Egift cards were not set up correctly and therefore the checkout was also incorrectThis issue affected the processing of the order as wellAll affected orders have been cancelled and the issue has been fixedFor the inconvenience, we have issued two $Egift CardsWe have tried to contact Ms*** via phone at XXX-XXX-XXXX and via email at ***@hotmail.com, but have not heard back from herAs such, Walmart.com considers this matter closed, but Ms*** can contact us directly if she has any questions
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 5, 2015/06/11) */
Proposed response for: XXXXXXXX
Order number: XXXXXXXXXXXXX
RESPONSE:
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr
***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and he has provided us with the call tag for the returned itemWe have also refunded Mr*** $for this returned orderAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2015/02/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have issued Mr*** a courtesy refund in the amount of $for his order back to his original method of payment on February 17, On this day, we attempted to call Mr*** at (XXX) XXX-XXXX and left him a messageWe sent Mr*** an email explaining these details and advised him to contact us if he still needs assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The following is to confirm that Walmart.com refunded my PayPal account in full on 2/17/and that as a result I consider the matter resolved and closedI'm grateful to Walmart.com for its quick response to the Revdex.com complaintMy deepest thank you to Revdex.com for its help with my situation

Initial Business Response /* (1000, 5, 2014/12/18) */
*** received a Revdex.com complaint from *** *** regarding her order for Schwinn EllipticalWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received ***'s complaint, we reviewed her *** account and order historyOur records indicate ***'s replacement order has been canceled*** has been issued a full refundBilling has been notified that *** stated that she was refunded twice for $for the service planIn light of these events, *** considers this matter closed
Again, we thank *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 7, 2014/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked them to provide an email to me showing that order number *** is cancelled, that there is no outstanding balance on any order and that if they were going to take back the $overpayment, that I informed them about, that they would not attempt to take back the correct $refundI want an emailJust responding in the Revdex.com complaint is not adequateTheir Revdex.com response doesn't even address all of my above concerns,
Final Business Response /* (4000, 11, 2015/01/01) */
We have sent *** the email that she requested
Walmart considers this matter closedIf **.*** has any other concerns she can reach us at ***
Regards,***
***

Initial Business Response /* (1000, 10, 2014/12/02) */
*** received a Revdex.com complaint from *** *** regarding her order for Halloween costumeWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** *** complaint, we reviewed her *** account and order historyOur records indicate *** *** canceled her order and a refund was issued on October 28th back to the original payment methodIn light of these events, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2015/11/27) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn June 27, 2015, Ms*** placed an order for a Spa Sensations 6'' Memory Foam MattressThis has been escalated to our merchandising team to confirm the description the adA refund for the order in the amount of $was processed and deposited on July 2, back to the original form of paymentWe do apologize that the refund was not processed correctly and caused Ms*** to be recharged for the itemA refund of $was processed back for the recharge on the orderAll coaching opportunities have been escalated to the appropriate team to review and addressWe have refunded the remaining amount for the recharge plus the two overdraft fees Ms*** incurred due to this in the amount of $As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
U Do Not Accept Their Response Because They've Promised To Make A Refund And They haventI sent them my statement that shows they've debited my account too many times and was suppose to credit the charges back and I have yet to receive a responseIn one of their responses they state that they would credit me for the overdraft fees and the shipping charges which I would receive 3-business day after receiving their response and until I can send them a statement showing that they still owe me the which I've sent but I haven't received a credit nor a response from them which is likely of them

We've been purchasing online on the said website most of time Unfortunately this last purchase we had with them didn't turn out rightOrder # ** *** *** *** ***The rest of the order are ok except for the out of orders we had of Townsend Bench with Black Cushion Seat, ExpressoThe cushion is moldy looking and looks awful***pared to the other cushionI called Novat 6:54pm which was answered by ***I explained the situation and requested for a cushion replacement since it's already assembled before we found out how the other cushion looks likeThe other answer I got is refunding for the cushion which made us disappointed We'd been good customer to them and this is how they'd handled our caseHe also said if we want we place another order and it'll be discounted We already ordered and it didn't resolved our cushion problem Finally, *** said he talked to his supervisor and they'll replace it and since it's out of stock the replacement will be different and value is higherI asked how long it'll gonna take to have it and he said to wait to 48hrs and we'll receive confirmation email which unfortunately we didn't receive any So I resorted to call and follow up the status It was answered by a female customer service which made me narrate everything again and still didn't***e up with a solution My husband is already pissed and it made him more pissed hearing me narrating over again to themI looked to talk to *** but she said he's on another customerThen she said she'll make me talk to supervisor I've waited and no supervisor Then she said manager and made me wait again They wasted my time waiting so I hang up and we've decided it's better to report this matter to Revdex.com and hope other customers will not experience what we had with walmart***!

Initial Business Response /* (1000, 5, 2016/02/22) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn January 19, 2016, Ms***'s placed an order for two Pcs Fishing Tackle Blue LED Lamp Fish Bite Alarm Alert Rings BellsThis item was sold through our Marketplace retailer, Tasharina CorpWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return PolicyWe do apologize that Ms*** did not receive these itemsOur records show that a refund for the two items in the amount of $has been refunded as of 2/12/We have tried to contact Ms*** via phone and email, but have not heard back from herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a refund from walmart.com on 02/16/for the missing itemsThat happened after the complaint to Revdex.com which I had filed on 02/11/Thanks a lot for your helpAll the calls to walmart.com, prier to the complaint, had led to a dead endI appreciate your help with resolving the problem

Initial Business Response /* (1000, 5, 2014/12/31) */
Walmart.com received a Revdex.com complaint from MsT'auna *** regarding cancelled order#XXXXXXXXXXXXX for the LeapFrog Read with Me Violet ToyWe thank you for the opportunity to address Ms***'s concerns and appreciate the
time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms*** with no responseIn order to provide the best resolution possible, we will need to speak with Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Walmart.*** received *** *** additional rebuttal arising from her original Revdex.com ***plaint. *** *** has been advised that we are unable to locate a double charge on her accountWe have reviewed her financial transactions and our records indicate there is
one chargeAs we’ve previously advised, in order to investigate this further, we will need a copy of *** *** bank statementIn the meantime, Walmart.*** considers this matter closed as we are unable to provide further assistance at this timeSincerely,
***
Walmart.***

Initial Business Response /* (1000, 5, 2016/02/17) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that the Playskool Cookie Monster toy Ms*** ordered on December 12, was lost in transit and was not deliveredWe apologize for any inconvenience hat this has causedOnce we were made aware of the issue we reached out to Ms*** via email and provided her with a full refundAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/30) */
RE: *** *** / Revdex.com
Walmart.com received a Revdex.com complaint from Mr*** regarding order XXXXXXX-XXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
On March 25, 2014, we spoke with Mr*** directly over the phoneMr*** advised that navigating our updated site prevented him from locating his orders in time to process his returnsWe apologized for the inconvenience, and issued Mr*** courtesy refunds for his ordersDuring our phone conversation, we confirmed Mr*** no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for a great response

Initial Business Response /* (1000, 11, 2015/01/09) */
Monday, January 05,
Filed Electronically
Revdex.com of Arkansas, Inc
XXXXX *** Road
*** *** ** XXXXX
RE: Revdex.com Complaint Case# *** *** *** Ticket NoXXXXXXXX
Dear ***
I am
writing you in response to the above referenced complaint
Our manager's number one priority is our ***'s satisfactionThe store's Market Manager *** *** contacted Mrs*** and they report this complaint has been resolved at store level to *** satisfactionAll of Mrs***'s items were sent to her home via FedexIt shows that the items have been delivered and signed for
We will consider this matter closed unless notified otherwise
With regard,
***
Resolution Coordinator
Wal-Mart Stores, Inc

Initial Business Response /* (1000, 10, 2016/02/11) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn December 4, 2015, Ms*** placed an order for a RCA 7" Tablet and a warranty service planTypically, the Return Policy for tablets is daysHowever, for items purchased between November 1, and December 25, 2015, the return timeframe was extended to January 10, Since the item is currently outside of the return timeframe, we encourage Ms*** to work with Asuiron, the product plan providedIf she is unable to resolve her concerns with Asurion, we recommend she contact us back directlyIn the meantime, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In am having trouble with communicating with the company I took out the (insurance) with
I AM NOW NOT ASKING FOR A REFUND, I WOULD APPRECIATE IF WALMART WOULD GIVE ME A RE PLACEMENT TABLET
thank you
Final Business Response /* (4000, 14, 2016/03/03) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe are very sorry to hear that Ms*** has continued to experience problems with her tablet, and have encouraged her to work with the product plan provider, AsurionMs*** has confirmed that she has sent in her tablet for repairIn light of this, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
*** B
Walmart.com
Final Consumer Response /* (4200, 16, 2016/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did tell Walmart that I was going thru RCAI sent the tablet via UPS on Feb 22, it was received on Feb 26thThey said I would have it back within two weeksMarch 14th will be business daysI will let you know when I receive it
Thank you
*** ***

Initial Business Response /* (1000, 10, 2015/01/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the incorrect items she has received for order#XXXXXXXXXXXXX and order# XXXXXXXXXXXXX for the Huffy 20" Green Machine; Color: BlueWe thank you for the opportunity to
address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and she has advised that she has been refunded for the incorrect ordersMs*** has also been issued $Gift Card from Walmart Supercenter *** of *** Beach, *** We have also issued Ms*** $eGift card for all of the inconveniences she experiencedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to her order delayWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyHer initial order was lost in transitWe issued a replacement order and that order was lost in transit as wellWe immediately issued a new replacement order and sent it with rush shipping as a courtesyAs compensation for the issues surrounding her order, we have sent Ms*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is ultimately unfortunate that I needed to complain to the Revdex.com just to get a response from walmartThat being said, they were able to deliver the products that I had ordered

Initial Business Response /* (1000, 5, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding identity theft and a cancelled orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have advised Ms*** to go to: http://corporate.walmart.com/privacy-security/report-identity-theft
The identity theft affidavit will need to be filled out and sent to the proper department so that the information she needed could be releasedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The first thing that I will say is that *** Jwas very helpful to me, within the limitations of her job responsibilities
I did as she instructed, and spent some time filling out that affidavit and submitted it to the identity theft departmentJust this afternoon I received a response from that department with what amounted to a screen shot of the transaction which included information that I was already able to obtain on my own by logging into my account and looking at the fraudulent order myselfI was instructed to "utilize local law enforcement resources" - whatever that is supposed to meanIt doesn't explain how someone was able to gain access to my account under Walmart.com, nor does it include any assurance of steps that Walmart may be taking to prevent the hijacking of consumer accounts in the future
So while I appreciated Victoria's feedback greatly, and feel that she did a fine job trying to resolve the issue, within the parameters of her particular position, I do not feel as though I gained any deeper insight to my issueAnd, frankly, I feel that I spent at least an hour of my time filling out a bogus affidavit that availed me nothing
Final Business Response /* (4000, 9, 2015/02/04) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWe have spoken with Ms*** and confirmed that she has received information from our Global Investigations teamWe advised her to use the information provided in order to report the identity theft to her local law enforcementWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com