Waste Management

February 12, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management regard your billingI appreciate the opportunity to address the problem It was a pleasure speaking with you yesterday; per our telephone conversation, I confirmed your account is at a zero balance; we have notified the collection agency to stop collection callsPlease fax me proof of the $charge from the HOAFax# [redacted] attention ***Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, [redacted]

December 21, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# ***- [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

[redacted] *, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option * [redacted]

October 12, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] Dear Ms [redacted] I reviewed your account to understand what caused a delay in removing our container and invoices to generate once you cancelled your accountOur records indicate you cancelled your account 05/01/and your container was removed 5/25/Please accept my apology for the delay in removing our container Waste Management invoices monthly in advanceInvoice dated 5/1/16, [redacted] (attached) is for May 2016, service periodInvoice dated 6/1/16, [redacted] (attached) is a pro-rate invoice, which reflects an adjustment for June’s service leaving a credit of $6.62-Invoice dated 7/1/16, [redacted] (attached) reflects a one-time removal charge of $plus fuel/environmental, Regulatory cost recovery charge and a [redacted] franchise fee 20% total balance due is $226.13.September and October invoices reflect late payment charges The removal charge is a one-time charge to remove containers at the end of service or to remove an unneeded or unwanted container at our customer’s requestRemoval service includes both administrative and operational components of accurately coordinating, processing and routing the request and operation of a highly specialized vehicle and drive time to/from our customer’s location Once again, please accept my deepest apologies for the frustration this caused youBecause [redacted] is a valued customer, I am adjusting $11.30- for the finance charges leaving your account balance $ If you have questions or concerns regarding this matter, please do not hesitate to contact me at [redacted] Victoria H [redacted] Customer Experience – WM Cares

October 30, Re: Revdex.com Complaint# [redacted] WM Account# 604- Hello MrAllen, Our operations confirmed the container was removed todayIf you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, [redacted] Giblin WM Cares-Corporate Office

June 27, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and need additional time to resolve your complaintI appreciate your patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

December 22, [redacted] IA [redacted] Re: Revdex.com Complaint# [redacted] WM Account# - [redacted] - [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns Jeff confirmed he has been in communication with you regarding your payment researchPlease accept our apologies for the frustration caused by this situationIf you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: Bob [redacted] [mailto:bob@ [redacted] .org] Sent: Sunday, November 29, 8:PM To: drteam Subject: RE-OPEN Complaint # [redacted] I received a voicemail toward the end of Thanksgiving week indicating confirming cancellation of my service, and indicating that the rented dumpster would be picked up on Friday, Nov It is now Sunday, Nov 2015, and the dumpster has NOT been picked up.I can only conclude that you want yet another Revdex.com complaint lodged against you, since you are not even following through on what you say you're going to do.From: [email protected] [mailto:[email protected]] Sent: Tuesday, November 24, 9:AM To: Bob [redacted] Subject: You have a New Message from Revdex.com Regarding Complaint # [redacted] This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint # [redacted] Please click on the link below to access Revdex.com's Online Complaint Management System to read this messageClick here to read the messageIf your email program does not support the link above, then please copy and paste the link below into your browserhttp://odrcomplaint.Revdex.com.org/odrweb/Home/SecureLogin.aspx?SecureLin...⇄ Regards,

November 6, Re: Revdex.com Complaint# WM Account# 011- Hello MsWood, In response to your last comment, I issued another-week of credit to your account, brining your balance to $If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, [redacted] Giblin WM Cares-Corporate Office

June 5, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Dear Ms [redacted] , I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called multiple times to report we missed your serviceOur agent sent the information to our operations to have our driver go back and serviceDue to not being able to go back and service on 5/26/2017, we issued a creditOur operations confirmed we recovered all the trash on 6/3/Again, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy G [redacted] WM Cares Corporate

June 26, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns After researching our internal records, an adjustment for $was applied to your account, leaving a zero balancePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, Nancy [redacted] WM Cares-Corporate Office

August 25, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello MrDurman, Thank you for taking the time to speak with Senorina today and for the opportunity to resolve your complaint We want to extend our sincere apologies for the frustration this has caused Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy Customer Experience Agent- WM Cares

August 17, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Hello Ms [redacted] , Please see the answers to your questions in bold: · An explanation was provided for the first upgrade, from $47.80, miscoding on your part....what is not explained is the second upgrade to $ Please explain the other billing errorAgain, your account was miscoded and you were invoiced the wrong amount · I had been advised by Josh [redacted] at [redacted] that there is no contract with Waste Management....no other explanation given as he sent my notation back to Waste Management I am confused...does [redacted] determine what additional charge they wish to put upon us when there is no contract between you? You are correct we do not have a contract with the HOA; we have always provided ‘preferred’ rates for the communityThey used to have an exclusive and now only preferredIt’s up to Waste Management on what the rates are going to be, not the community Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Respectfully, Nancy [redacted] Customer Experience Agent - WM Cares

January 4, [redacted] **mplaint# [redacted] WM Account# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] Cordially, [redacted] WM Cares-Corporate Office

January 6, [redacted] Milton, FL [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem It was a pleasure speaking with today; per our telephone conversation, Waste Management is no longer your service provider as of 12/31/Please contact the city of Santa Rosa for information regarding your trash servicePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G***

August 27, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing request and appreciate the opportunity address your concerns After researching our internal records, a credit was issued for $for service failures; we notified the collection agency to stop collection callsPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy [redacted] WM Cares-Corporate Office

June 21, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and need additional time to resolve your complaintI appreciate your patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

June 24, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your claim and appreciate the opportunity address your concerns I have confirmed with Kayla [redacted] with Gallagher [redacted] Services, and she has stated that we are not accepting liabilityA denial letter was mailed to you in regards to the denial, for further assistance to this matter please reach out to Kayla [redacted] directlyPlease accept our apologies for the frustration caused by this situationPlease read attached denial letter If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, Nancy [redacted] WM cares-Corporate Office

August 31, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello ***, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them Upon review of your account, you were invoiced a lock charge of $and a container service plan of $in errorI have corrected the charges and the balance on invoice# [redacted] is $Going forward your invoices should be approximately $per month Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have heard "we will look into it" sooo many times from WM and no resolution I will not settle with this until my account is closed at ZERO! Regards, [redacted]