Waste Management

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I confirmed, online, that my account has been deleted at last Thank you!

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Re: Revdex.com Complaint# ***
Waste Management Account# *** *** ***
Mr*** ***,
I apologize again for our service failureIt was a pleasure speaking with you yesterday, as discussed over the phone we will be out to service you on Friday February 6th
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Once again, I didn't received the log of days the service was performed from the beginning of my agreement with the companyIn addition, snapshots that company provided do not constitute the proof of overagesI requested the actual pictures with time and date stamp
Regards,

February 27,
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Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resol**ion; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

April 21,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times regarding overage chargesOur agent explained that the charges are for your container being overloadedYou stated someone else is placing more trash into your container after you place it out on the curbOur agent *** confirmed she spoke to and provided you with the Hayward Illegal Dumping hotline, to help prevent this issue moving forwardBecause you are a valued customer, we issued a one-time credit of $6.82, to cover the cost of one of the overage chargeAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

January 15,
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Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Oscar confirmed he spoke to you today and your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank youI will look for the credit.***

Revdex.com:
I have reviewed the***response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint***
I'll pull reports then accept if nothing there
Regards,
*** ** ***
***

January 26,
Re: Revdex.com Complaint# ***
Waste Management# ***
Hello Mr. ***,
I wanted to take this opportunity to most importantly, apologize for the container issues you are experiencing. We take these concerns very seriously and will immediately take action to correct them
Operations confirmed we exchanged your container yesterdayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/8/and assigned ID ***
Regards,

February 24,
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*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
Upon review of your account, a credit applied to your account for $100.19, bringing your account to a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***

October 22,
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*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced
issues with your service and appreciate the opportunity to address your concerns
Senorina confirmed she spoke to you today; your service issue was resolveIn addition a one-month credit applied to your account for service failurePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

November 15,
Re: Revdex.com Complaint ***
Waste Management Account #***
Hello ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
Thank you for taking our call today, *** confirmed she spoke to you and apologized for the email error that went out to all our customersAs the $coupon sent out was for customers who receive a $administrative charge on their Waste Management invoices. We are working to correct all errors in the email sent out to everyoneDue to the misinformation, I issued a $credit to your account
Should you have additional questions or comments or if I may be of further assistance, you may reach me at *** *** **
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

Wow, drove up with trouble on camper lights, they jumped right on it fixed in twenty mins Didn't charge a lot of $ Thanks Dixie Hitch now back on road and camping

November 18,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
On March 18, 2016, we gave you incorrect billing information, and due to this, we issued a credit to you for $139.70. At that time, there was a past due balance that has remained on the account, which leaves the balance due at this time, is $Because you are a valued customer, we agreed to issue a credit for $if the $is paid. In addition, we requested a one-time courtesy pickup for trash at no charge
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

*** * ***,
I understand your frustration and am sorry to hear about this experienceWe appreciate you taking the time to let us know and have forwarded your concerns to the call center supervisors for additional training and or coaching of our customer service representatives
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

*** *** ***
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Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your removal and appreciate the opportunity to address the problem
Route Manager Lee confirmed the containers have been removed todayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option
Cordially,
*** ***
WM Cares

November 23,
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Re: Revdex.com Complaint# ***
WM Account# *** ***, ***
*** ***,
The Revdex.com has contacted us to let us know about
the complaint you filed against Waste ManagementI apologize that you experienced billing issues and appreciate the opportunity to address your concerns
Waste Management requires all containers removed when a customer cancels services to cycle the containers to new/existing customersThe charge covers administrative and operational costs to process and perform a removal of an existing containerOn Aug when you requested to cancel your service, the representative relayed to you the removal charge of $On Sept another representative lowered the removal charge to $plus taxes and charges which brought the total due from $to $
When we spoke with you on Novwe offered to adjust the late charges and the fuel and environmental charges, you declined and requested the full amount waived
Should you have any questions or comments regarding this matter, please feel free to discuss it [email protected] or by phone 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Complaint Detail / ProblemComplaint Type:Customer Service IssuesselectProblem:On Jun I filed a complaint (complaint number ***) in reference to numerous missed trash service pick ups since the beginning of MarchWhile I was impressed with the speed in which waste management contacted me, I am force once again to file yet another complaintToday is a regular trash pick up day and my trash can was placed at the road last night at pmWhen I arrived home today after work, I discovered my trash had not been servicedI call waste management and the automated service told me they did arrive at my location but did not service my trashNo further information is availableWhen I spoke to a representative she discovered there was multiple complaints on there records regarding this issue and has forwarded a request to a district manager for action and put in a request for my trash to be serviced.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I want the operations manager fired and a competent authority placed in charge

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I find that this resolution, although not to my satisfaction, would be acceptable to me.*** ***