Waste Management

October 23,
*** * ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

September 22,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Mr& Mrs***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed
to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called regarding a missed trash pidue to the holiday and after being told we would return your trash was not recoveredAs a result, you have since canceled your account and were told you would only receive a portion of Septembers payment back due to the cancel dateOur agent, Tonya, reached out to advise $has been reversed to your credit cardBecause you were a valued customer, we issued an adjustment for $and issued the reversal back to your credit cardPlease allow 3-business days for the reversal to appear on your credit card statementAgain, please accept our apologies for the frustration caused by this situation, and thank you for the opportunity to correct this issue
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G
Customer Experience Agent- WM Cares

January 22,
*** ***
* *** ***
Savannah, GA
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have been in communication with both Nancy Giblin and Ken the district manager in ColoradoWe have settled for a $credit to my current billAfter the credit is received into my account I will consider the matter resolvedThank You Mike

July 21,
*** *** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** ***
*** *** ***,
Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel service and appreciate the opportunity address your concerns
Account Manager Sean confirmed your account is scheduled to cancel effective 8/1/and the container was scheduled for removalPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

February 15,
*** * ***
** *** *** ***
*** ** ***
*** *** *** *** *** ***
*** *** ***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed
against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate

May 5,
*** *** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
Clare Leanne ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
I am sorry to hear about the experience regarding your on call pick up service; appreciate you taking the time to let us knowI forwarded your concerns to the call center supervisors for additional training and or coaching of our customer service representativesPer notes on account, Representative *** submitted a credit to your accountAgain please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***

March 21,
Re: Revdex.com Complaint # ***
Waste Management Account #*** ***, ***
Hello ***,
I apologize that you experienced issues with your bulk pick up service and appreciate the opportunity to address your
concerns
On March 10, 2017, you contacted Waste Management to schedule a pickup of bulk trash for address *** *** ** **, and pre-paid $for the pickup. Jeanne called and you confirmed your bulk was removed on March 17, 2017.
Because you are a valued customer, Waste Management adjusted the $bulk charge which has been reversed back to your method of paymentWe will call you to confirm your payment was reversed within one to five business days
If you have any additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Victoria ***
WM Cares Corporate
[email protected]
Waste Management
WGrandview Road, Suite
Phoenix, AZ
713-512-

January 14,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

June 20,
Revdex.com case # ***
Re: Waste Management Account# ***
Dear Mr***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, when you set up service in January you were offered a rate of $a month for serviceIt was later determined that you were not paying the right rate for your area, and we made the corrections to $a month, which is $for each of the unitsDue to our error, we did not back bill for the difference
You also mentioned issues with containers being left in the road, and the containers not being emptied all the way if at allWe reached out to our operations to have them address the issuesOur representative, Tonya, attempted to reach you at *** to address your concerns, but was unsuccessfulIf you would like to discuss the service issues, please provide the best number you could be reachedIn addition, she will monitor your account for the next month to ensure you are getting serviced properlyAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

August 9,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your cart exchange, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times to have your containers exchangedOur agents continued to enter tickets to have the exchange completed, and our operations closed and marked completedYou called again stating the exchange has not been completedWe reached out again, and our operations confirmed this was completed on Monday, August 7,
Our agent Jeanne, attempted to reach you to confirm the exchange was completed and was unsuccessfulPlease provide the best telephone number you may be reached so that we may confirm the exchange was completedPlease accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/14/and assigned ID ***
Regards,

March 29,
*** * ***
*** *** **
*** *** ** ***
Re: Revdex.com Complaint#***
Waste Management account# ***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
***
Nancy G***
Waste Management Corporate

January 23,
*** * ***
*** *** **
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the
complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, our billing department issued an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** *
Cordially,
Nancy G***

August 17,
Revdex.com File# ***
Waste Management Account# *** ***, ***
Dear Mr***,
We sent driver back yesterday morning to recover the missed service, Route Manger, William spoke with you and apologized for the lack of service. He also spoke to our drivers and the importance of servicing all our customers on schedule
Because you are a valued customer, William submitted a month’s credit to your account due to our service failureThe adjustment will appear on your next invoice
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Victoria
WM Cares Corporate
[email protected]

January 13,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
Per the terms of your current service
agreement we service a 6yd container not the additional excessIn this case, we serviced more than 6yds of debris, (we serviced overage of 2yds) there is a charge associated with that per section of the terms & conditions page, please see below, and attached photoBecause you are a valued customer, I issued a one-time credit for half of the charge, leaving a balance on your account of $
CHARGES; PAYMENTS; ADJUSTMENTSUpon receipt of an invoice, Customer shall pay any and all charges, fees and other amounts payable under this Agreement for the services and/or equipment (including repair and maintenance) furnished by Company (“Charges”) Company reserves the right to increase the Charges payable by Customer during the Term: (a) for any changes to, or differences between, the actual equipment and services provided by Company to Customer and those specified on the Service Summary; (b) for any change in the composition of the Waste Materials or if the average weight per yard of Customer's Waste Materials exceeds the amount specified on the Service Summary;
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

April 24,
*** *** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, an adjustment for $applied to your account leaving a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***

March 30,
*** ***
*** ** *** ***
*** *** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# *** *** ***
*** *** ***
Reference
is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Victoria H***
WM Cares Corporate

January 27,
*** ***
*** ** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint because it took weeks to get my money backThat's unacceptable, especially when it takes them 240-hours to process my payment.
Regards,
*** ***