Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I want to know why this event took place. Did someone tell the crew to
no longer pick up the trash at our home for the past two weeks or did
the crew take it upon themselves? Also, I want to know why Waste
Management did not respond on 1/7/and 1/9/when I reported the
issue
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, I have statements that say charge off -dollars it doesn't say anything about being put on hold or anything you need to let people know what is going on I understand what you are saying but no one ever said I thing about me being charged if you look at the bill it looks like I wasn't being charged because it said charge-off due to bad debt -like different times

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will submit a second complaint if this check does not arrive like the others I was promised. It is a shame that it took a Revdex.com complaint to finally (maybe) receive the refund three different representatives promised was on its way to meI sincerely hope WM will fix the flaws in its refund process so this does not happen to anyone elseFive months+ to process a measly $refund is absolutely unacceptable

March 2,
*** * ***
*** *** *** **
Porter, TX
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like
to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

Thank you, I really appreciate thisI will get you paid asap
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

October 19,
Re: Revdex.com Complaint #***
Waste Management Account #***
Dear ***,
I apologize that you experienced issues with your service rates and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service
After reviewing our internal records, you signed a Sales Agreement with Waste Management effective January 1, After receiving a rate increase on your October invoice, you called, stating the Agreement was to have a firm price for two yearsBoth myself and our agent, Peter, researched the Agreement and found that there was nothing to indicate on the signed Agreement that the rate was firm for two yearsPer Page 2, Section of the signed Agreement, Company reserves the right to increase the Charges payable by the customer during the Term
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares

July 26,
Revdex.com case # ***
Re: Waste Management Account# ***
Dear Ms***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns
It was a pleasure speaking with you today, and thank
you for confirming your trash was recoveredOur agent Raul is going to follow up with you for the next month to ensure we do not miss your serviceAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

January 13,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
Dear *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity to address your concerns
Upon further review of your account, there was an over payment of $and we back dated your cancellation request effective 12/23/due to non-serviceYour total credit is and I submitted a request to expedite your refund checkOnce I receive confirmation the check is being mailed out I will call you and confirmPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

April 20,
*** ***
*** * *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
After researching our internal records, our billing department submitted a reversal for $back to your American Express card ending in Please allow 3-business days for the reversal to appear in your credit card accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***

August 5,
*** J ***
*** ** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** J ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

*** *** ***
*** * ***
*** *** ***
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Route Manager *** confirmed he spoke to you today: and your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

December 29,
*** ***
*** *** *** *** **
*** ** ***Revdex.com Case# ***
Waste Management Account # *** *** ***
Dear *** ***,
I wanted to take this opportunity to most importantly, apologize for the missed services you experiencedWe take these concerns very serious and will immediately take action to correct them
We have a new driver on your route, there is a bridge with a weight limit that our truck cannot cross, our new driver was not aware of an alternate routeOur operations manager conducted a drive along with our driver today to show him the alternate routeOur route manager confirmed he recovered the missed service Saturday the Today you had three bags in your container that we serviced as well
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** **
Respectfully,
Victoria H***
Customer Experience Agent - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I will save this information for my records. Please have a copy of the zero balance status sent to my home.*** *** *** *** *** ** ***Thank you for your help

December 18,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Manuela confirmed she spoke to *** today; your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

June 7,
*** * ***
*** *** ***
*** *** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

April 18,
*** * *** *** *** *** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# *** ***, *** & ***
Dear *** ***,
This is Victoria with the corporate office of Waste Management emailing you to thank you for taking my call today regarding Revdex.com File ID# *** and for the opportunity to resolve your billing dispute
I submitted a request to refund your balance of $84.78- please allow 4-weeks for your refund to be processed and mailedPlease be sure to remove Waste Management from reoccurring ACH payments
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * and ask for Victoria
Very Respectfully,
Victoria ***
WM Cares Corporate

January 26,
April C***
*** State Highway * W
***, WA ***
Re: Revdex.com Complaint# ***
WM Account# ***
April C***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the yard waste service and appreciate the opportunity to address the problem
Per Route Manager Leanne C***, we are unable to provide yard waste service due to accessibility reasons; a full credit of $44.77 was applied to your account Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-option *
Cordially,
Nancy G***

July 17,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Ms***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called July 5, 2017, to pay the balance and have the account reactivatedOur representative collected the payment and failed to cancel the pending removal of the containersWe have since delivered the containers and have set your service to resume on your next service day, July 19,
Our agent, Tonya, attempted to reach you at *** and *** and was unsuccessfulAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

September 30,
*** *** ***
*** *** ***
*** ***, WI ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

Hello Ms***,
Thank you for reporting this recent experience regarding a discussion you had with our salesperson mid-JulyOur sales team is trained to only review with potential customers the services we provideWe have reviewed their training modules as well as spoken with their
management, as there is zero tolerance for the type of behavior you describedManagement is reviewing this incident with our entire sales team, to ensure we are not creating any misunderstanding with prospective customers
Should you have questions regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares