Waste Management

August 6,
*** ***
** ***
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Route Manager Gabriel confirmed, he spoke to Chris and service issues were resolvedPlease accept our apologies for the frustration caused by this situation
If you have specific questions regarding the agreement, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

August 2,
Revdex.com case # ***
Re:Waste Management #***
Hello Mr***,
In response to your last comment, I apologize for the miscommunication on our partI show you were serviced the week of the 25thIn addition, we will follow up with you to ensure you are being serviced on TuesdayShould you have questions regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

January 2*,
Kathryn A***
*** N*** St
*** ***, CO ***
Re: Revdex.com Complaint# ***
WM Account# ***
Kathryn A***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-option *
Cordially,
Nancy G***
WM cares-Corporate Office

September 30,
*** ***
*** ** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like
to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

November 18,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, our billing department processed a credit leaving the account at a zero balanceAs well, we have notified the collection agency of your issue and stopped collection callsPlease accept our apologies for the frustration caused by this situation
Cordially,
*** ***

July 1,
*** * ***
PO Box
De Soto, MO
Re: Revdex.com Complaint# ***
WM Account# 3***- BP PROPERTY MANAGEMENT
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

January 8,
*** * ***
*** *** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

November 4,
*** * ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your container delivery and appreciate the opportunity to address the problem
Route Manager *** confirmed, our driver is delivering your cart todayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

November 20,
*** ***
*** ** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against
Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

January 12,
*** ***
*** *** ***
***, MI ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

February 12,
*** *** ***
** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

June 21,
Revdex.com Complaint# ***
Re: Waste Management Account# ***
*** *** ***
Your account cancelled effective 3/30/and you will not receive any future invoicesShould you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

July 7,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with cancelling your account, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called July 5, 2017, requesting to cancel your accountAccount Manager *** spoke to you and explained the process to cancelOur agent *** contacted you and you confirmed she did explain and that you are sending the certified letter to cancel effective September 1, Again, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]Acording to my contract the pickup fee is $ I paid my bill for Dec There was no more service to charge a fuel cost of $43.05, regulatory cost recovery $6.95, Charged me for Aldine management twice $2.05, $2,Sales tax $ I didnt buy the dumpster You picked up a empty dumpster that you paid an employee to do $is more than what it cost you to pick it up I will agree to pay $and no more because that is what I'm supposed to pay at the end of the contract
Regards,

January 15,
*** * ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the removal of our container and appreciate the opportunity to address the problem
Route Manager Lisa confirmed our driver removed the containers todayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Hi Nancy,Thank you for the quick response Unfortunately, your response does not offer any resolution If your claw trucks are not authorized to be dispatched, can you send a crew to my house in a regular truck to pick up the debris by hand? *** ***

July 13,
*** ***
*** *** ***
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

November 11,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
It was a pleasure speaking with you today; I want to apologize again for not meeting your expectations as your service provider Our billing department issued a month of credit to your account. If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Trash bin was finally picked up, but I am still waiting for a refund on the balance of my account

March 14,
*** ** ***
*** *** *** ** ***
*** *** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# *** *** ***
*** *** ***
I wanted to take this opportunity to explain that Waste Management received your online payment of $January 26, Prior to you making a payment your account was in Write Off status with a small balance of $owed to Waste ManagementWhen you spoke to Waste Management representative, *** she confirmed your payment was found and Waste Management will refund the difference minus the small writ off balance
In good faith, I placed an adjustment of $2.63- on your account to cover the write off balance, Waste Management will refund your total balance $63.00, please allow 2-weeks for processingWe appreciate your patience
Should you have additional questions or concerns; *** *** ** ** *** *** *** *** *** *** ***
Very Respectfully,
Victoria H***
WM Cares Corporate